Loading...
|
Please use this identifier to cite or link to this item:
https://nccur.lib.nccu.edu.tw/handle/140.119/30356
|
| Title: | 科技心理擁有感、在地知識與科技採用：科技意會觀點
Psychological ownership, local knowledge, and technology adoption: The perspective of technology sense-making |
| Authors: | 侯勝宗
Hou,Sheng-Tsung |
| Contributors: | 吳思華
Wu,Se-Hwa
侯勝宗
Hou,Sheng-Tsung |
| Keywords: | 心理擁有感
在地知識
科技意會
科技採用
計程車
科技移轉
Psychological ownership
Local knowledge
Technology sense-making
Technology adoption
Taxi
technology transfer |
| Date: | 2005 |
| Issue Date: | 2009-09-11 17:43:54 (UTC+8) |
| Abstract: | 現代化組織雖然熱衷於導入資訊科技來提升組織競爭力，但研究發現近一半的科技導入最後是以失敗收場；此種不導入科技則組織將失去競爭力、但導入科技後卻達不到預期成效的兩難，是造成組織生產力困境的原因之一。此一企業面對科技採用的兩難困境，引發本論文的研究動機。
實務中許多科技導入失敗的案例已經說明決定企業是否擁有競爭力不在於組織是否導入科技或使用者如何採用新科技，愈來愈多的研究已證實如何在導入科技後，讓員工願意改變既有的工作習性，並樂於持續地使用科技，且逐漸將科技使用內化成為日常工作實踐，可能更加重要。此外，實務中也常發現組織內的科技使用者在面對相同科技時，往往並不是接受科技，或是拒絕科技的二元採用論；相反地，因為使用者會對科技進行自我詮釋與賦予個人意義，故導致許多不同且有趣的採用類型，甚至可能造成非預期的負面反應與行為。
過去許多探討個人層次的科技採用研究專注於科技採用者的認知因素對科技接受與否之影響，本論文則專注於科技採用的情感面探討，瞭解使用者對科技的心理擁有感受如何影響採用行為。綜合過往文獻的不足，本論文提出二項主要研究問題：(1) 科技採用是否存在多元化的採用類型？影響原因為何？與 (2) 科技採用者對科技的心理擁有感如何影響科技採用行為與績效？
針對上述的研究問題，本論文回顧科技採用、科技意會、心理擁有感與在地知識等相關文獻，輔以二階段的研究策略，依序進行個案質化研究的理論建構 (研究一) 與量化假說的理論驗證 (研究二)。首先，研究一以新加坡康福計程車與台灣大車隊計程車為研究個案，藉由瞭解二地的計程車司機如何採用衛星派遣科技之紮根研究，歸納出科技採用者的科技心理擁有感將影響對科技的意會，與使用科技的在地知識類型；其次，科技心理擁有感可藉由以上二者的中介效果，進而影響科技採用型態與採用頻次。本論文由研究一推導出相關的研究假說，以供研究二進行關係驗證。最後，在研究二中，本論文藉由科技心理擁有感、在地知識、科技意會的量表發展與結構方程式統計分析，進行研究一的假說驗證與探討。
經由數百位計程車司機開車實踐的觀察、訪談與大樣本問卷調查後，本論文發現科技心理擁有感可區分為「我的科技心理擁有感」與「我們的科技心理擁有感」二類屬性；而科技心理擁有感將產生二大類的科技意會類型：「實用認同型科技意會」與「自利專屬型科技意會」，與二大類的在地知識：「近地型在地知識」與「遠地型在地知識」，最後，進而影響科技的多元採用類型與採用績效。
本論文有系統地利用質性紮根研究進行構念的歸納與分類，發現不同型式的科技心理擁有感、多元科技意會、在地知識與科技採用類型，並建構一個多構念且具完整性的科技採用分析架構與衡量方法。同時，本論文也借用組織行為理論中的心理擁有感理論於科技採用研究中，以解釋個人對科技的心理擁有感如何影響科技採用行為。整體而言，本論文力求達到研究情境真實性、研究衡量精準性與研究結論類推性的理論建構三大目標。
For purposed of efficiency, organizations often engage in adopting or transferring new technology across national boundary to increase their competitive advantage. But researches found over half cases of IT (information technology) implementation failed in the end. This dilemma between losing competitive advantage without IT implication and failing in adoption with technology transfer is a main challenge of organization. The research objective of this dissertation is to understand the profound occasions of this dilemma.
In the reality, many IT failure cases have illustrated keeping competitive advantage for organization was depends on how to transform users’ routines or habits from current IT usage on post-adoption stage rather than adopting a new technology on pre-adoption stage. In other words, the final goal of IT implementation is to internalize the technology use to become users’ daily practices. In addition, what is missing from the current discussion literature of technology management is that technology adoption is multiple patterns rather than a trade off between acceptance and rejection. Therefore, in different organizational context various users may render multiple interpretations of the same technology, leading diversified adoptive behaviors or some negative and unexpected results of IT use. The first research question of this dissertation is: How do people’s situated practices enact patterns of users’ sense-making towards technology, leading to multiple modes of technology use?
Prior studies of technology adoption in individual level have developed a set of useful analysis on technology acceptance from users’ cognition perspective. However, the current literature has not yet investigated behaviors of technology adoption from affective approach. The second research question of this dissertation is: How feeling of ownership of technology individual user has influences their technology use?
Through the literature review from technology adoption, technology sense-making, psychological ownership, and local knowledge, we built a two-stage research strategy to answer the above research questions. First, we formulae a conceptual framework by conducting qualitative research approach. Two cases was investigated in this stage, they were Comfort Taxi Co. in Singapore and Taiwan High Transportation Co. (THT) in Taiwan. By ethnographic data collecting from two cases in two years fieldwork, we observed how taxi drivers in Singapore and Taiwan adopt and use the same technology, G.P.S. (Global Positioning System) dispatch system, named Cablink. Second, from the findings of qualitative cases, we generalized the some hypothetical relationships among psychological ownership of technology, technology sense-making as well as patterns of local knowledge users own. The next, we test these hypotheses through questionnaire development and surveys answered by THT taxis drivers in Taiwan.
The findings indicated that the taxi drivers had two types of psychological ownership of technology (Self-oriented and Collective-oriented) triggering two modes of technology sense-making (Pragmatism sense-making and Autism sense-making), and two kinds of local knowledge (Local search on knowledge and Distant search on knowledge). Consequently, the frequency of technology use will be influenced by above constructs directly and indirectly.
In conclusion, this dissertation proposes to analyze technology adoption through sense-making and feelings of ownership by combining qualitative and quantitative methods. The findings enhance the theory of technology sense-making and psychological ownership, and suggest practical implications for post technology adoption and global technology transfer.
第一章 緒論…………………………………………………………………I
第一節 研究背景與動機……………………………………………………1
第二節 研究問題與研究目的………………………………………………5
第三節 研究設計與研究範圍………………………………………………9
第四節 論文章節安排………………………………………………………13
第二章 文獻探討……………………………………………………………15
第一節 影響科技採用因素之探討…………………………………………15
第二節 科技意會與科技採用………………………………………………31
第三節 在地知識與科技採用………………………………………………37
第四節 科技心理擁有感與在地知識、科技意會之關聯性………………42
第五節 文獻總結……………………………………………………………45
第三章 個案研究……………………………………………………………49
第一節 質化研究方法與資料搜集…………………………………………49
第二節 衛星派遣科技簡介與營運模式……………………………………54
第三節 新加坡康福個案介紹………………………………………………56
第四節 台灣大車隊個案……………………………………………………63
第五節 個案分析……………………………………………………………70
第六節 跨國個案比較………………………………………………………92
第七節 個案研究總結與研究假說………………………………………101
第四章 量化研究方法與變數衡量………………………………………106
第一節 變數操作性定義與假說…………………………………………106
第二節 變數衡量方法……………………………………………………109
第三節 實證樣本介紹……………………………………………………115
第五章 研究結果與討論…………………………………………………117
第一節 變數信度與效度分析……………………………………………117
第二節 假說驗證結果……………………………………………………126
第三節 研究發現討論……………………………………………………131
第六章 結論與建議………………………………………………………137
第一節 綜合討論…………………………………………………………137
第二節 理論意涵…………………………………………………………141
第三節 實務意涵…………………………………………………………150
第四節 研究限制與後續研究建議………………………………………158
參考文獻……………………………………………………………………163
附 錄………………………………………………………………………183
圖目錄
圖1-1： 論文章節安排……………………………………………………14
圖2-1： 科技接受論示意圖………………………………………………16
圖2-2： 正式所有權與心理擁有感對個人行為之影響…………………22
圖2-3： 實踐知識跨國採用的四種模式…………………………………26
圖2-4： 科技心理擁有感、科技意會與在地知識對科技採用影響示意47
圖3-1： 衛星派遣系統設備示意圖………………………………………54
圖3-2： 康福計程車派遣服務示意圖……………………………………55
圖3-3： 衛星派遣科技系統圖……………………………………………55
圖3-4： 台灣計程車歷年營業登記計數量………………………………64
圖3-5： 台灣大車隊乘客每月叫車進線統計……………………………69
圖3-6： 新加坡康福司機的四種科技採用模式…………………………73
圖3-7： 新加坡康福司機的四種科技採用、在地知識與科技意會……78
圖3-8： 台灣大車隊司機的五種科技採用模式…………………………78
圖3-9： 遠地型在地知識與近地型在地知識分析 ……………………91
圖3-10：論文觀念架構圖…………………………………………………102
圖5-1： 關係結構圖……………………………………………………126
圖5-2： 顯著成立之假說彙整…………………………………………136
圖6-1： 科技採用整合示意圖…………………………………………139
圖6-2： 個人科技採用決策分析…………………………………………140
表目錄
表2-1： 影響科技採用之認知因素研究彙整……………………………17
表2-2： 管理領域對所有權之研究………………………………………19
表2-3： 不同研究領域的所有權觀點……………………………………20
表2-4： 心理擁有感對員工態度、行為影響的實證研究………………25
表2-5： 心理擁有感、承諾、身份認同與內化等構念比較表…………28
表2-6： 在地知識與專家知識比較表……………………………………38
表3-1： 研究受訪對象一覽表……………………………………………53
表3-2： 康福計程車的衛星派遣車機設定模式…………………………59
表3-3： 新加坡康福司機的二類開車實踐………………………………60
表3-4： 影響計程車司機開車實踐的原因………………………………61
表3-5： 台北計程車現行組織型態………………………………………64
表3-6： 大臺北地區計程車司機營運方式………………………………65
表3-7： 台灣大車隊派遣競標規則………………………………………67
表3-8： 新加坡康福司機在地知識、科技心理擁有感與科技意會……77
表3-9： 台灣大車隊司機在地知識、科技心理擁有感與科技意會… 85
表3-10：康福與台灣大車隊營運模式比較分析…………………………92
表3-11：新加坡與大臺北二地的制度情境差異分析………………………93
表3-12：康福與台灣大車隊營運模式比較分析……………………………96
表3-13：科技心理擁有感與科技意會、科技採用關係……………………98
表3-14：二地司機的五種在地知識與科技意會、科技採用關係…………99
表4-1： 變數之操作性定義……………………………………………107
表4-2： 科技心理擁有感變數衡量題項………………………………110
表4-3： 在地知識變數衡量問項………………………………………111
表4-4： 科技意會變數衡量題項………………………………………112
表4-5： 組織承諾、認同、信任等控制變數量表……………………113
表4-6： 各個變數的量表參考來源……………………………………114
表5-1： 科技心理擁有感因素分析表…………………………………118
表5-2： 在地知識因素分析結果………………………………………119
表5-3： 科技意會因素分析結果………………………………………121
表5-4： 在地知識第二階因素分析結果………………………………122
表5-5： 科技意會第二階因素分析結果………………………………123
表5-6： 變數之平均數、標準差與相關係數表………………………124
表5-7： 假說驗證結果一覽表…………………………………………127
表5-8： 變數間的直接效果、間接效果與整體效果…………………135 |
| Reference: | 中文部份：
王音美 (譯)，1998，知識創新之泉–智價企業的經營，台北，遠流。
台北市交通局，2002，台北市計程車2003營運調查，台北。
石村貞夫，2005，統計分析的SPSS使用手冊，台北，鼎茂圖書。
交通部主計處，2003，國內大眾運輸概況分析，台北。
交通部統計處，2004，台灣地區計程車營運狀況調查報告，台北。
周文生、藍武王，1997，計程車營運管理問題與對策，都市交通，94期，16-25頁。
林重昌，1997，臺北市計程車營業方式及改善策略之探討，都市交通，16-27頁。
邱淑芬、韓志翔、林盈君，2002，員工參與制度與組織公民行為之關係–以台灣電子產業為例，管理學報，第十九卷第六期，1009-1043頁。
邱皓政，2004，結構方程模式LISREL的理論、技術與應用，臺北，雙葉書廊。
洪軍爝、余文民、楊子葆，1997，先進車隊派遣系統應用於計程車管理之個案研究：新加坡經驗，都市交通。
Siino, R., & Hinds, P. 2004. Making sense of new technology as a lead-in to structuring. Academy of Management Conference (Marriott Hotel, New Orleans, August 6-11).
Skaggs, B., & Youndt, M. 2004. Strategic Positioning, Human Capital, and Performance in Service Organizations: A Customer Interaction Approach. Strategic Management Journal, 25: 85-99.
Sounder, W., Nashar, A., & Padmanabhan, V. 1990. A guide to the best technology-transfer practices. Journal of Technology Transfer, 15 (1/2): 5-16.
Starbuck, W. H., & Milliken, F. J. 1988. Executives` perceptual filters: What they notice and how they make sense. In D. Hambrick (Ed.), Executive effect: Concepts and methods for studying top managers: 35-66. Greenwich, CT: JAI Press.
Strauss, A. & Corbin, J. 1998. Basics of qualitative research: grounded theory procedures theory procedures and techniques.
Strauss, A. & Corbin, J. 1990. Basics of qualitive research (1st Ed.). CA: Sage: Thousand Oaks.
Swanson, E. B. 1974. Management information system: Appreciation and innovlvement. Management Science, 21 (2): 178-188.
Tannenbaum, A. S., Kavcic, B., Rosner, M., Vianello, M., & Wieser, G. 1974. Hierarchy in organizations: An international comparison. San Francisco: Jossey-Bass.
Tannenbaum, A., Cook, H., & Lohmann, J. 1984. The relationship of employee ownership to the technological adaptiveness and performance of companies. Research Report, Ann Arbor: University of Michigan, Survey Research Center.
Alchian, A., & Demsetz, H. 1972. Production, information costs, and economic organization. Quarterly Journal of Economics, 90: 599-617.
Igbaria, M., Guimaraes, T., and Davis, G. B. 1995. Testing the determinants of microcomputer usage via a structural equation model. Journal of Management Information Systems, 11 (4): 87-114.
Taylor, S., & Todd, P. A. 1995. Assessing IT usage: The role of prior experience. MIS Quarterly, 19 (4): 561-570.
Taylor, S., & Todd, P. A. 1995. Understanding information technology usage: A test of competing models. Information Systems Research, 6 (2): 144-176.
Thomas, J. B., Clark, S. M., & Gioia, D. A. 1993. Strategic sense-making and organizational performance: Linkages among scanning, interpretation, action and outcome. Academy of Management Journal, 36 (2): 239-270.
Thomas, J. B., Sussman, S. W., & Henderson, J. C. 2001. Understanding strategic learning: Linking organizational learning, knowledge management, and sensemkaing. Organization Science, 12 (3): 331-345.
Thompson, R. L., Higgins, C. A., & Howell, J. M. 1991. Personal computing: toward a conceptual model of utilization. MIS Quarterly, 15 (1): 125-143.
Thompson, R. L., Higgins, C. A., & Howell, J. M. 1994. Influence of experience on personal computer utilization: Testing a conceptual model. Journal of Management Information Systems, 11 (1): 167-187.
Triandis, H. C. 1971. Attitude and attitude change, Wiley, New York.
Triandis, H. C. 1980. Values, attitudes, and interpersonal behavior, Lincoln, NE: University of Nebraska Press.
Tyre, M., & Hauptman, O. 1992. Effectiveness of organizational responses to technological change in the production process. Organization Science, 3: 301-320
Van Dyne, L., & Pierce, J. L. 2004. Psychological ownership and feelings of possession: Three field studies predicting employee attitudes and organizational citizenship behavior. Journal of Organizational Behavior, 25 (4): 439-459.
Igbaria, M., Parasuraman, S., & Barordi, J. J. 1996. A motivational model of microcomputer usage. Journal of Management Information Systems, 13 (1): 127-143.
Anand, V., Manz, C. C., & Glick, W. H. 1998. An organizational memory approach to information management. Academy of Management Review, 23 (4): 796-809.
VandeWalle, D., Van Dyne, L., & Kostova, T. 1995. Psychological ownership: an empirical examination of its consequences. Group and Organization Management. 20 (2): 724-749.
Venkatesh, V., & Davis, F. D. 2000. A theoretical extension of the technology acceptance model: Four longitudinal field studies. Management Science, 46 (2): 186-204.
Venkatesh, V., & Morris, M. G. 2000. Why don’t men ever stop to ask for directions? gender, social influence, and their roles in technology acceptance and usage behavior. MIS Quarterly, 24 (1): 115-139.
Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. 2003. User acceptance of information technology: Toward a unified view. MIS Quarterly, 27 (3): 425-479.
Venkatesh, V., Speier, C., and Morris, M. G. 2002. User acceptance enablers in individual decision making about technology: Toward an integrated model. Decision Sciences, 33 (2): 297-316.
Watts, D. J. 1999. Networks, dynamics, and the small-world phenomenon. American Journal of Sociology, 105: 493-527.
Weber, Max. 1956. Wirtschaft and Gesellschaft. Tubingen: Kohlhammer.
Webster, J. 1998. Desktop videoconferencing: Experiences of complete users, wary users, and non-users. MIS Quarterly, 22 (3): 257-286.
Weick, K. E. 1990. Technology as equivoque: Sense-making in new technologies. In P. S. Goodman, & L. S. Sproull (Eds.), Technology and Organizations: 1-44. San Francisco, CA: Jossey-Bass.
Iivari, J. 1996. Why are CASE tools not used? Communications of ACM, 39 (10): 94-103.
Weick, K. E. 1993. The collapse of sense-making in organizations: The Mann Gulch Disaster. Administrative Science Quarterly, 38: 628-652.
Anderson, J. C. & Gerbing D. W. 1988. Structural equation modeling in practice: a review and recommended two-step approach. Psychological Bulletin, 103: 411-423.
Weick, K. E. 1995. Sense-making in organization. Thousand Oaks, CA: Sage.
Weick, K. E., & Roberts, K. H. 1993. Collective mind in organizations: Heedful interrelating on flight decks. Administrative Science Quarterly, 38: 357-381.
Whetten, D. 1989. What consititutes a theoretical contribution? Academy of Management Review, 14: 490-395.
White, R. W. 1959. Motivation reconsidered: The concept of competence. Psychological Review, 5: 297-333.
Williams, C. K. 2005. Antecedents of specific computer self-Efficacy: Exploring in complex information systems. Academy of Management Conference (Hawaii Convention Center, Hawaii, Augest 5-10)
Wilpert, B. 1991. Property, ownership, and participation: On the growing contradictions between legal and psychological concepts. In R. Russell, & V. Rus (Eds.), International handbook of participation in organizations: For the study of organizational democracy, co-operation, and self management (Vol. 2: 149-164). New York: Oxford University Press.
Xia, W., & Lee, G. 2000. The influence of persuasion, training, and acceptance of IT innovation. In proceeding of the 21st International Conference on Information Systems, W. J. Orlikowaki, S. Ang, P. Weill, H.C. Krcmar, & J. I DeGross (Eds.), Brisbane, Australia. pp. 371-384.
Yanow, D. 2000. Seeing organizational learning: A cultural view. Organization, 7: 247-268.
Isabella, L. A. 1990. Evolving interpretations as a change unfolds: How managers construct key organizational events. Academy of Management Journal, 33 (1): 7-41.
Yanow, D. 2004. Translating local knowledge at organizational peripheries. British Journal of Management, 15 (1): 9-25.
Yin, R. 1994. Case study research: Design and methods (2nd Ed.), London: Sage.
Aoki, M. 1984. The co-operative game theory of the firm. Oxford: Clarendon Press.
Ardrey, R. 1966. The territorial imperative: A personal inquiry into the animal origins of property and nations. New York: Dell.
Arnstein, S. R. 1969. A ladder of citizen participation. Journal of the American Institute of Planners, 35: 216-224.
Ashforth, B. E., & Mael, F. 1989. Social identity theory and the organization. Academy of Management Review, 14: 20-39.
Attewell, P., 1992. Technology diffusion and organizational learning: the case of business computing. Organization Science. 3 (1):1-19.
Balogun, J., & Johnson, G. 2004. Organizational restructuring and middle manager sensemaking. Academy of Management Journal, 47 (4): 523-549.
Bargh, J. A. 1989. Conditional automaticity: Varieties of automatic influence in social perception and cognition, in J. S. Uleman and J. A. Bargh (Eds.), Unintended Thought, The Guilford Press, New York.
Bargh, J. A. 1994. The four horsemen of automaticity: Awareness, intention, efficiency, and control in social cognition, in R. S. Wyer Jr. and T. K. Srull (Eds.), Handbook of social cognition, Lawrence Erlbaum Associates, Hillsdale, NJ.
James, W. 1892. Psychology: Briefer course. New York: Henry Holt.
Barley, S. R. 1986. Technology as an occasion for structuring: evidence from observations of CT scanners and the social order of radiology departments. Administrative Science Quarterly, 31 (1): 78-109.
Beaglehole, E. 1932. Property: A study in social psychology. New York: Macmillan.
Belk, R. W. 1988. Possessions and the extended self. Journal of Consumer Research, 15 (2): 139-168.
Berman, K. V. 1982. The works-owned plywood cooperatives, In F. Lindenfeld & J. RothschildWhitt (Ed.), Workplace democracy and social change: 161-175. Boston: Porter Sargent.
Breckler, S. J., & Wiggins, E. C. 1989. Affect versus evaluation in the structure of attitudes. Journal of Experimental Social Psychology, 25: 253-271.
Brown, A. D. 2000. Making sense of inquiry sense-making. Journal of Management Studies, 35 (1): 45-75.
Brown, J. S., & Duguid, P. 1991. Organizational learning and communities-of-practice: Toward a unified view of working, learning, and innovation. Organization Science, 2: 40-57.
Brown, J. S., & Duguid, P. 2001. Knowledge and organization: a social-practice perspective. Organization Science, 12 (2): 198-213.
Brown, S., Fakhfakh, F., & Session, J. 1999. Absenteeism and employee profit sharing: An mpirical analysis based on French panel data, 1981-1991. Industrial and Labor Relations Review, 52: 234-251.
Brown, T. L. 1989. What will it take to win? Industry Week, June 19, 15.
James, W. 1950. The principle of psychology. New York: Dover.
Brynjolfsson, E., & Hitt, L. M., 1998. Beyond the productivity paradox. Association for Computing Machinery. Communications of the ACM., 41 (8): 49-55.
Burkhardt, M. E. & Brass, D. J. 1990. Changing pattern or patterns of change: the effect of a change in technology on social network structure and power. Administrative Science Quarterly, 35:104-127.
Burkhardt, M. E. 1994. Social interaction effects following a technological change: a lingitudinal investigation. Academy of Management Journal, 37 (4): 869-898.
Case, J. 1995. Open-book management. New York: Harper Business.
Compeau, D. R., & Higgins, C. A. 1995. Computer self-efficacy: Development of a measure and initial test. MIS Quarterly, 19 (2): 189-221.
Compeau, D. R., & Higgins, C. A., & Huff, S. L. 1999. Social cognitive theory and individual reactions to computing technology: A longitudinal study. MIS Quarterly, 23 (2): 145-158.
Conte, M., & Tannenbaum, A. S. 1978. Employee-owned companies: Is the difference measurable? Review: 97-102.
Cook, S. & Yanow, D. Culture and organizational learning. Journal of Management Inquiry, 2: 373-390.
Cook, S. D. & Brown, J. S. 1991. Bridging epistemologies: The generative dance between organizational knowledge and organizational knowing. Organization Science, 10 (4): 381-400.
Cooper, R. B. & Zmud, R. W., 1990. Information Technology Implementation Research: A Technological Diffusion Approach. Management Science, 36: 123-139.
James, W. 1963. Principles of psychology. New York: Macmillan.
Cooper, R. B. & Zmud, R. W., 1989. Material requirements planning system infusion. Omega, 17 (5): 471-481.
Csikszentmihalyi, & Rochberg-Halton, 1981. The meaning of things: Domestic symbols and the self. Cambridge: Cambridge University Press.
Cummings, L. L., & Bromiley, P. 1995. The organizational turst inventory (OTI): Development and validation. In R. Kramer & T. Tyler (Ed.), Trust in organizations: Frontiers of theory and research: 302-330. Thousand Oaks, CA: Sage.
Daft, R. L., & Weick, K. 1984. Toward a model of organizations as interpretive systems. Academy of Management Review, 9: 284-295.
Davidson, J. E. 2002. Technology frames and framing: A socio-cognitive investigation of requirements determination. MIS Quarterly, 26 (4):329-358.
Davis, F. D., 1986. A technology acceptance model for empirically testing new end-user information systems: Theory and results. Doctoral dissertation, Solan School of Management, Massachusetts Institute of Technology.
Davis, F. D., 1989. Perceived usefulness, perceived ease of use, and use acceptance of information technology. MIS Quarterly, 13 (3): 319-340.
Davis, F. D., Bagozzi, R. P., and Warshaw, P. R. 1989. User acceptance of computer technology: A comparison of two theoretical models. Management Science, 35 (6): 982-1003.
DeSantics, G., & Poole, M. S. 1994. Capturing the complexity in advanced technology use: adaptive structuration theory. Organization Science, 5 (2): 121-147.
Dirks, K. T., Cummings, L. L., & Pierce, J. L. 1996. Psychological ownership in organizations: Conditions under which individuals promote and resist change. In R. W. Woodman & W. A. Pasmore (Eds.), Research in Organization Change and Development (pp. 1-23). Greenwick, CT: JAI Press.
Jasperson, J., Carter, P., & Zmud, R. W. 2005. A comprehensive conceptualization of the post-adoptive behaviors associated with IT-enabled work systems. MIS Quarterly, forthcoming.
Dittmar, H. 1992. The social psychology of material possessions: To have is to be. New York: St. Martin Press.
Dougherty, D. 1992. Interpretative barriers to successful product innovation in large firms. Organization Science, 3 (2): 179-202.
Drazin, R., M. A. Glynn, R. K. Kazanjian. 1999. Mutlilevel theorizing about creativity in organizations: A sensemaking perspective. Academy of Management Reviewl, 24 (2): 286-307.
Dukerich, J., Golden, B., & Shortell, S. 1995. Testing a model of physician identification with a vertically integrated healthcare system. Paper presented at the Identity Ⅱ Conference, Park City, UT.
Duncan, N. G. 1981. Home ownership and social theory, In S. Duncan (Ed.), Housing and identity: Cross-cultural perspectives (pp. 98-134), New York: Holmes & Meier.
Dutton, J. E., & Jackson, S. E. 1987. Categorizing strategic issues: Links to organizational action. Academy of Management Review, 12: 76-90.
Dutton, J. E., Ashford, S. J., Katherine A. L., & Miner-Rubino, K. 2002. Red light, green light: Making sense of the organizational context for issue selling. Organization Science, 13 (4): 355-371.
Ford, J. K., MacCallum, R. C., & Tait, M. 1986. The application of exploratory factor analysis in applied psychology: A critical review and analysis. Personnel Psychology, 39: 291-314.
Fulk, J. 1993. Social construction of communication technology. Academy of Management Journal, 36 (5): 921-950.
Furby, L. 1978. Prossessions: Toward a theory of their meaning and function throughout the life cycle, in P. B. Balter (Ed.), Life Span Development and Behavior, New York: Academic Press.
Joreskog, K. G. & Sorbom, D. 1993. LISREL 8: A guide to the program and applications. Chicago: SPSS.
Galbraith, C. 1990. Transferring core manufacturing technologies in high-technology firms. California Management Review, 32 (3): 56-70.
Gans, H. J. 1968. People and Plans. Basic Books, New York.
Geertz, C. 1973. Local knowledge: Further essays in interpretative anthropology. New York: Basic Books.
Gefen, D., and Straub, D. W. 1997. Gender differences in the perception and use of e-mail: An extension to the technology acceptance model. MIS Quarterly, 21 (4): 389-400.
Gerphart, R. P. 1993. The textual approach: Risk and blame in disaster sense-making. Academy of Management Journal, 36 (6): 1465-1514.
Giddens, A. 1984. The constitution of society: Outline of the theory of structuration. Polity Press, Cambridge.
Gilbert, N. and J. W. Eaton. 1970. Who speaks for the poor? Journal of the American Institute of Planner, 36.
Gioia, D. A., & Thomas, J. B., 1996. Identity, image, and issue interpretation: Sensemaking during strategic change in Academia. Administrative Science Quarterl, 41 (3): 370-403.
Gioia, D. A., & Chittipeddi, K. 1991. Sensemaking and sense giving in strategic change initiation, Strategic Management Journal, 12 (6): 433-448.
Gioia, D. A., & Schultz, M. 1995. The interrelationship of identity and image. Paper presented at the Identity Ⅱ Conference, Park City, UT.
Karahanna, E., Straub, D., & Chervany, N.L. 1999. Information technology adoption across time: Across-section comparison of pre-adoption and post-adoption beliefs. MIS Quarterly, 23 (2): 183-213.
Gopal, A., & Prasad, P. 2000. Understanding GDSS in symbolic context: Shifting the focus from technology to interaction. MIS Quarterly, 24 (3): 509-546.
Griffith, T. L. & Northcraft, G. B. 1996, Cognitive elements in the implementation of new technology: Can less information provide more benefits? MIS Quarterly, 20: 99-110.
Griffith, T. L. 1999. Technology features as triggers for sense-making. Academy of Management Review, 24 (3): 472-488.
Griffith, T. L., & Northcraft, G. B. 1993. Promises, pitfalls, and paradox: Cognitive elements in the implementation of new technology. Journal of Managerial Issues, 5: 465-482.
Griffith, T. L., & Northcraft, G. B. 1994. Distinguishing between the forest and the trees: Media, features, and methodology in electronic communication research. Organization Science, 5 (2): 272-285.
Guimaraes, T., and Igbaria, M. 1997. Client/Server system success: Exploring the human side. Decision Sciences, 28 (4): 851-876.
Gurdon, M. A. 1978. The structure of ownership: Implications for employee influence and organizational design. Unpublished doctoral dissertation, New York State School of Industrial and Labor Relations, Cornell University.
Hall, E. T. 1996. The hidden dimension. Garden City, New York: Doubleday.
Hammer, T. H., & Stern, R. N. 1980. Employee ownership: Implications for the organizational distribution of power. Academy of Management Journal, 23: 78-100.
Hart, O. 1995. Firms, contracts, and financial structure. Oxford: Clarendon Press.
曾平毅，1997，臺北市計程車營業及其管理狀況，都市交通。
Hart, O., & Moore, J. 1994. Property rights and the nature of the firm. Journal of Political Economy, 98: 1119-1158.
Hartwick, J., and Barki, H. 1994. Explaining the role of user participation in information system use. Management Science, 40 (4): 440-465
Hegel, G. W. F. 1952. The philosophy of right. Chicago: Benton.
Hilgatner, S. & Bosk, C. L. 1988. The rise and fall of social problems: A public arenas model. American Journal o Sociology, 94: 53-78.
Hiltz, S. R., & Turoff, M. 1981. The evolution of user behavior in a computerized conferencing center. Communication of the ACM, 24 (11): 739-751.
Hinds, P. J., Roberts, T. L., & Jones, H. 2004. Whose job is it anyway? A study of human-robot interaction in a collaborative task. Human-Computer Interaction, 19 (1/2): 151-181.
Hinkin, T. R. 1998. A brief tutorial on the development of measures for use in survey questionnaires. Organizational Research Methods, 1 (1): 104-121.
Howard, G. S., & Mendelow, A. L. 1991. Discretionary use of computers: An empirically derived explanatory model. Decision Sciences, 22 (2): 241-265.
Hu, P. J., Chau, P. Y. K., Sheng, O. R. L., and Tam, K. Y. 1999. Examining the technology acceptance model using physician acceptance of telemedicine technology. Journal of Management Information Systems, 16 (2): 91-112.
Igbaria, M., and Iivari, J. 1995. The effects of self-efficacy on computer usage. Omega, 23 (6):587-605.
Kay, J., & Thomas, R. C. 1995. Studying long-term system use. Communications of the ACM, 38 (7): 61-69.
Kettinger, W. J., and Grover, V. 1997. The use of computer-mediated communication in an interorganizational context. Decision Sciences, 28 (3): 513-555.
Klein, K. J. 1987. Employee stock ownership and employee attitudes: A test of three models. Journal of Applied Psychology Monograph, 72: 319-332.
Kling, R., & I acono, S. 1984. The control of information systems developments after implementation. Communications of the ACM, 27 (12): 1218-1226.
Kostova, T. & Roth, K. 2002. Adoption of an organizational practice by subsidiaries of multinational corporations: Institutional and relational effects. Academy of Management Journal, 45 (1): 215-233.
Kostova, T. 1999. Transformational transfer of strategic organizational practices: a contextual perspective. Academy of Management Review, 24 (2): 308-324.
Kramer, R. 1969. Participation of the poor. Prentice-Hall, Englewood Cliffs, NJ.
Kraut, R. E., Mukhopadhyay, T., Szczypula, J., Kiersler, S., & Scherlis, W. 1999. Information and communication: Alternative uses of the Internet in Households. Information Systems Research, 10 (4): 287-303.
Krueger, N. F., & Brazeal, D. V. 1994. Entrepreneurial potential and potential entrepreneurs. Entreprenerushiip Theory and Practice, 18: 91-104.
Lawler, E. E. 1981. Pay and organizational development, Reading, MA: Addison-Wesley.
曾平毅，2000，台灣地區計程車營業區與牌照數量管制基準之研究，運輸學刊，第十二卷第二期，15-30頁。
Lee, A. 1987. Quixotic communication: The case of expert witness testimony. Knowledge, 8: 549-585.
Lee, T. W., Mitchell, T. R., & Satlynski C. J. 1999. Qualitative research in organizational and vocational psychology: 1979-1999. Journal of Vocational Behavior, 55: 161-187.
Liao, Z. 2001. Taxi dispatching via global positioning systems. IEEE Transactions on Engineering Management, 48 (3): 342-347.
Logan, G. D. 1989. Automaticity and cognitive control, in J. S. Uleman and J. A. Bargh (Eds.), Unintended Though, The Guilford Press, New York.
Long, R. J. 1977. The effects of employee ownership on job attitudes and organizational performances: An exploratory study. Unpublished doctoral dissertation, Cornell University, Ithaca, New York.
Long, R. J. 1978. The effects of employee ownership on organizational identification, job attitudes and organizational performance: A tentative framework and empirical findings. Human Relations, 31: 29-48.
Lott, A. J., & Lott, B. E. 1965. Group cohesiveness as interpersonal attraction: A review of relationships with antecedent and consequent variables. Psychological Bulletin, 64 (4): 259-309.
Louis, M. R., & Sutton, R. I. 1991. Switching cognitive gears: From habits of mind to active thinking. Human Relations, 44: 55-76.
Lucas Jr., H. C., and Spitler, V. K. 1999. Technology use and performance: A field study of broker workstations. Decision Sciences, 30 (2): 291-311.
Magni, M., & Proserpio, L. 2005. Users’ beliefs toward technology: A social capital perspective. Academy of Management Conference. (Hawaii Convention Center, Hawaii, Augest 5-10)
詹政良，1998，新加坡計程車公司營運管理制度對臺北市計程車管理之展望，合作發展，第219期。
Maitlis, S. 2005. The social processes of organizational sense-making. Academy of Management Journal, 48 (1): 21-49.
Majchrzak, A., Rice, R. E., Malhotra, A., King, N., & Ba, S. 2000. Technology adaptation: The case of a computer-supported Inter-organizational virtual team. MIS Quarterly, 24 (4): 569-600.
March, J. G. 1991. Exploration and exploitation in organizational learning. Organization Science, 2: 71-87.
Markus, M. L. 1983. Power, politics, and MIS implementation. Communications of the ACM, 26 (6): 430-444.
Marsh, T., & McAllister, D. 1981. ESOPs tables: A survey of companies with employee stock ownership plans. Journal of Corporation Law, 6: 551-624.
Mata, F., Fuerst, J. W., & Barney, L. J. 1995. Information technology and sustained competitive advantage: A resource-based analysis. MIS Quarterly, 19 (4): 487-205.
Mauss, M. 1967. The gift: Forms and function of exchange in Archaic Societies. New York: Norton.
McAllister, D. J. 1995. Affect- and cognition-based trust as foundations for interpersonal cooperation in organizations. Academy of Management Journal, 38 (1): 24-60.
McCoy, T. J. 1996. Creating an "open-book" organization. New York: Amacom.
McGrath, J. E. 1982. Dilemmatics: The study of research choices and dilemmas. In J. McGrath, J. Martin, & R. Kulka, Judgment calls in research (pp. 69-102), Beverly Hills, CA: Sage.
英文部份：
Mckinsey Global Institute, 2001. U.S. productivity growth, 1995-2000. Washington, D.C.: Mckinsey & Company.
Miller, K. D., Zhao, M., & Calantone, R. 2004. Exploration and exploitation with interpersonal learning and tacit knowledge. Paper presented at Cheng-Chi University, Taipei, Taiwan.
Mowday, R., Steers, R., & Porter, L. 1979. The measurement of organizational commitment. Journal of Vocational Behavior, 14: 224-247.
Newman, M. E. J. 2000. Models of the small world: A review. Journal of Statistical Physics, 101: 819-841.
Nonaka, I. & Takeuchi, H. 1995. The knowledge creating company, New York: Oxford University Press.
Nonaka, I. 1991. Managing the firm as an information creation process. Advances in Information Processing in Organization, 4: 239-275.
Nuttin, J. M. Jr. 1987. Affective consequences of mere ownership: the name letter effects in twelve European languages. European Journal of Social Psychology, 17: 281-402.
Orlikowski, W. J. 1992. The duality of technology: Rethinking the concept of technology in organizations. Organization Science, 3 (3): 398-472
Orlikowski, W. J. 1996. Improvising organizational transformation over time: A situated change perspective. Information Systems Research, 7 (1): 63-92.
Orlikowski, W. J. 2000. Using technology and constituting structures: A practice lens for studying technology in organizations. Organization Science, 11 (4): 404-428.
Adams, D. A., Nelson, R. R., and Todd, P. A. 1992. Perceived usefulness, ease of use, and usage of information technology: A replication. MIS Quarterly, 16 (2): 227-247.
Orlikowski, W. J. 2002. Knowing in practice: Enacting a collective capability in distributed organizing. Organization Science, 13 (3): 249-273.
Orlikowski, W. J. & Iacono, C. S. 2001. Desperately seeking the IT in IT research: A call to theorizing the IT artifact. Information Systems Research, 12 (2):121-134.
Orlikowski, W. J., & Gash, D. C. 1994. Technology frames: Making sense of information technology in organizations. ACM Transactions on Information Systems, 12 (2): 174-207.
Orr, J. E. 1996. Talking about machines: An ethnography of a modern job. Ithaca, N.Y.: ILR Press.
Ouellette, J. A. & Wood, W. 1998. Habit and intention in everyday life: The multiple processes by which past behavior predicts future behavior. Psychological Bulletin, 124 (1): 54-75.
Patriotta, G. 2003. Sensemaking on the shop floor: Narratives of knowledge in organizations. Journal of Management Studies, 40 (2): 349-375.
Peattie, L. 1970. Drama and advocacy planning. Journal of the American Institute of Planners, 36: 405-410.
Peters, T. 1988. The leadership alliance. Schaumburg IL: Video Publishing House.
Pierce, J. L., Kostova, T. L., & Dirks, T. K. 2001. Toward a theory of psychological ownership in organizations. Academy of Management Review, 26 (2): 298-310.
Pierce, J. L., Kostova, T. L., & Dirks, T. K. 2003. The state of psychological ownership: Integrating and extending a century of research. Review of General Psychology, 7: 84-107
Agarwal, R., & Prasad, J. 1997. The role of innovation characteristics and perceived voluntariness in the acceptance of information technologies. Decision Sciences, 28 (3): 557-582.
Pierce, J. L., Rubenfeld, S. A., & Morgan, S. 1991. Employee ownership: A conceptual model of process and effects. Academy of Management Review, 16: 121-144.
Piven, F. F. & Cloward, R. A. 1977. Poor people`s movements. Pantheon, New York.
Polanyi, M. 1962. Personal Knowledge, Chicago: University of Chicago Press.
Polanyi, M. 1966. The tacit dimension, New York: Doubleday.
Polites, G. L. 2005. Counterintentional habit as an inhibitor of technology acceptance. Academy of Management Conference. (Hawaii Convention Center, Hawaii, Augest 5-10)
Porteous, J. D. 1976. Home: The territorial core. Geographical Review, 66: 383-390.
Prasad, P. 1993. Symbolic processes in the implementation of technological change: A symbolic interactionist study of work computerization. Academy of Management Journal, 36 (6): 1400-1429.
Rhodes, S. R., & Steers, R. M. 1981. Conventional versus worker-owned organizations. Human Relations, 34: 1013-1035.
Robey, D., Ross, J. W., & Boundreau, M. 2002. Learning to implement enterprise systems: An exploratory study of the dialectics of change. Journal of Management Information Systems, 19 (1): 17-46.
Rogers, E. M. 1995. The Diffusion of Innovations. New York: Free Press.
Aiman-Smith, L., & Green, S. G. 2002. Implementing new manufacturing technology: The related effects of technology characteristics and user learning activities. Academy of Management Journal, 45 (2): 421-430.
Ronco, W., Peattie L. & Tanner R. 1983. Making work: Self-created jobs in participatory organizations. Plenum Press, New York.
Rousseau, D. M. & Shperling, Z. 2003, Pieces of the action: Ownership and the changing employment relationship. Academy of Management Review, 28 (4): 553-570.
Rummel, R. J. 1970. Applied factor analysis. Evanston, IL: Northwestern University Press.
Runkel, P. J., & McGrath, J. E. 1972. Research on human behavior: A systematic guide to method. New York: Holt Rinehart & Winston.
Russell, R. 1985. Sharing ownership in the workplace. Albany: State University of New York Press.
Saranson, Y. 1995. Operationalizing organizational identity: The case of the Baby Bells. Paper presented at the Identity Ⅱ Conference, Park City, UT.
Schewe, C. D. 1976. The management information system user: An exploratory behavioral analysis. Academy of Management Journal, 19 (4):577-590.
Schmidt, M. R. 1993. Grout: Alternative kinds of knowledge and why they are ignored. Public Administration Review, 53: 525-530.
Schwab, D. P. 2005. Research methods for organizational studies (2nd Ed.). Mahwah, NJ: Lawrence Erlbaum Associates.
Schultze, U., & Boland, R. J. 2000. Knowledge management technology and the reproduction of knowledge work practices. Journal of Strategic Information Systems, 9, 193-212.
Albert, S., & Whetten, D. A. 1985. Organizational identity. In Cummings L. L., & Staw, B. M. (Eds.), Research in Organizational Behavior, 7: 263-295. Greenwich, CT: JAI Press.
Shleifer, A., & Vishny, R. W. 1997. A survey of corporate governance. Journal of Finance, 52: 737-783. |
| Description: | 博士
國立政治大學
科技管理研究所
91359501
94 |
| Source URI: | http://thesis.lib.nccu.edu.tw/record/#G0091359501 |
| Data Type: | thesis |
| Appears in Collections: | [科技管理研究所] 學位論文
|
Files in This Item:
| File |
Size | Format | |
|---|
| index.html | 0Kb | HTML2 | 688 | View/Open |
|
All items in 政大典藏 are protected by copyright, with all rights reserved.
|
