Reference: | 參考文獻 中文文獻 1. 交通部電信總局,2005,http://www.dgt.gov.tw/flash/index.shtml。 2. 各家行動通訊廠商年報,2005,公開資訊觀測站,http://newmops.tse.com.tw/ 3. 朱道凱譯,1999,Kaplan, R. S. & D. P. Norton著,平衡計分卡,台北:臉譜文化。 4. 林大容譯,1999,Edvinsson, L. & M. S. Malone著,智慧資本,台北:臉譜文化。 5. 林東清著,2003,知識管理,台北:智勝。 6. 吳書政譯,2002,Thomas Housel & Arthur H. Bell著,知識管理:理論、評估、應用,台北:美商麥格羅‧希爾。 7. 尚榮安譯,2001,Robert K. Yin著,個案研究法,台北:弘智文化。 8. 陳柏村,2005,知識管理:正確概念與企業實務,台北,五南。 9. 傅振焜譯,1994,Peter Drucker著,後資本主義社會,台北:時報文化。 10. 詹文男、范錚強、張朝清,2002,企業智慧資本衡量研究,以資訊硬體產業為例,產業論壇。 11. 鄧振源、曾國雄,1989,層級分析法(AHP)的內涵與應用(上),中國統計學報,第二十七卷,第六期,第13707-13724頁。 12. 鄧振源、曾國雄1989,層級分析法(AHP)的內涵與應用(下),中國統計學報,第二十七卷,第七期,第13767-13870頁。 13. 羅英姻,2003,探討不完整資訊成對比較矩陣之AHP問題,交通大學交通運輸研究所碩士論文。 14. 顧淑馨譯,2004,C.K. Prahalad & Venkat Ramaswamy著,消費者王朝-與顧客共創價值,台北:天下雜誌。 英文文獻: 1. Alastair,2003, Measuring Know-How, T+D, Vol.57, Iss.7, pp.37-40. 2. Behram Hansotia,2004, Customer metrics and organizational alignment for maxmising customer equity, Journal of Database Marketing & Customer Strategy Management, Vol. 12, Iss.1, pp.9. 3. Bradley E. Hosmer,2003, Customer Equity:Building and Managing Relationships as Valuable Assets, Consulting to Management, Vol. 14, No.2, pp.59. 4. Bontis, N.,1999, Managing Organizational Knowledge by Diagnosing Intellectual Capital: Framing and Advancing The State of The Field, International Journal of Technology Management, Vol. 18, Nos. 5/6/7/8, pp.433-62. 5. Brooking,1996,Intellectual Capital:Core Asset for the Third Millennium Enterprise,International Thomson Business Press, London, p.13. 6. Blattberg, R. & J. Deighton,1996, Manage Marketing by The Customer Equity, Harvard Business Review, July-August, pp.136-44. 7. Chen J. Zhaohui Z. & Xie Hong Yuan,2004, Measuring Intellectual Capital: A New model and empirical Study, Journal of Intellectual Capital, Vol.5, No.1, pp.195-212. 8. Daniel J Knight,1999, Performance measures for increasing intellectual capital, Strategy & Leadership, Vol. 27, No.2, pp.22-25. 9. Duffy, J.,2000, Measuring Customer Capital,Strategy& Leadership, Vol. 28, Iss. 5, pp.10-14. 10. Emma Garcia-Meca,2005, Bridging the gap between disclosure and use of Intellectual capital information, Journal of Intellectual Capital, Vol.6, No.3, pp.427-440. 11. Galbraith, J. K., 1969,The Consequences of Technology, Journal of Accountancy, Vol. 127, Iss. 000006, pp. 44. 12. Johnson, 1999,An integrative taxonomy of intellectual capital:measuring the stock and flow of intellectual capital components in the firm, International Journal of Technology Management,Vol 18, Iss5-8, pp.562-575. 13. Jan Mouritsen & Per Nikolaj & Bernard Marr, 2004,Reporting on intellectual capital: why,what and how ?, Measuring Business Excellence,Vol. 8, No.1,pp.46. 14. Katherine N. Lemon & Roland T. Rust & Valarie A Zeithaml,2001, What drive customer equity, Marketing Management, Vol.10, Iss. 1, pp.20. 15. Kaplan R. S. & Norton D. P., 2004, Strategy Maps: Converting Assets into Tangible Outcomes, Harvard Business School Press, Boston, MA. 16. Kaplan R. S. & Norton D. P., 2002, Measuring the Strategic Readiness of Intangible Assets, Harvard Business Review, Vol.82, No.2, pp.52-64. 17. Millet, I. & Harker, P.T, 1990,Globally Effective Questioning In the Analytic Hierarchy Process,European Journal of Operational Research, Vol. 48, pp.88-97. 18. Nermien AL-ALI , 2003, Comprehensive Intellectual Capital Management,John Wiley & Sons Inc. 19. Prahalad, C. K., & V. Ramaswamy, 2000, Co-opting Customer Competence, Harvard Business Review, Vol. 78, Iss. 1, pp. 79-87. 20. Patric H. Sullivan Jr,Patric H. Sullivan Sr , 2000, Valuing intangible companies- An intellectual capital approach, Journal of Intellectual Capital, Vol.1, Iss4, pp.328. 21. Patric H. Sullivan,1999, Profiting from Intellectual Capital, Journal of Knowledge Management, Vol.3, Iss2, 132. 22. Roslender R., 2004, Accounting for Intellectual Capital: Rethinking its theoretical underpinning, Measuring Business Excellence, Vol. 8, NO. 1, pp.38-45. 23. Robert C. Blattberg& Gary Getz& Jacquelyn S. Thomas, 2001, Customer Equity-Building and Managing Relationships As Valuable Assets,Harvard Business School Press, Boston. 24. Robert, C. Blattberg & Gary Getz & Jacquelyn, S. Thomas, 2001, Customer Equity:Building and Managing Relationships as Valuable Assets, Harvard Business School, Boston. 25. Roos,G. & Roos, J., 1997, Measuring your company`s intellectual performance, Long Range Planning, Vol. 30, No. 3, pp. 41. 26. Stewart, T. A., 1997, Intellectual Capital: The New Wealth of Organizations, Doubleday, New York. 27. Stewart, T., 1991, Brainpower,Fortune, June 3, pp. 40-56. 28. Ulrich, D., 1998, Intellectual Capital = Competence × Commitment,Sloan Management Review, Vol.39, Iss.2, pp.15-26. 29. Vernon P. Dorweiler & Mehenna Yakhou, 2005, A Scorecard on Intellectual Capital Performance in the Economy, Journal of American Academy of Buesiness, Vol 7-1, pp.322, Cambridge. 30. Wright Paul, 1998, A Strategic Approach to Generating Customer Capital, Knowledge Management Review, Vol.1, Iss. 2, pp.8-10. |