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    Title: 共享經濟中服務提供者的福祉: Gojek機車司機生活品質與心理健康個案研究
    Service Providers’ Wellness in Sharing Economy: Case of Gojek Two-Wheel Services Drivers’ Quality of Life and Psychological Well-Being
    Authors: 李欣芳
    Ramli, Shirleen
    Contributors: 史蘭亭
    Alicia Say
    李欣芳
    Shirleen Ramli
    Keywords: 共享經濟
    工作領域
    生活領域
    生活品質
    心理福祉
    Sharing Economy
    Work Domain
    Life Domain
    Quality of life
    Psychological Well-Being
    Date: 2025
    Issue Date: 2025-08-04 14:18:35 (UTC+8)
    Abstract: 本研究旨在瞭解 Gojek 兩輪服務司機的生活品質與心理福祉。司機的生活品質與其工作領域、生活領域以及正式教育程度有關,而心理福祉則與其生活品質本身相關。司機的工作領域包括工作環境與社會支持,而生活領域則包含休閒領域與經濟領域。本研究透過問卷調查與訪談收集資料,採用滾雪球抽樣法與便利抽樣法。樣本為 104 位於雅加達地區從事 Gojek 兩輪服務的司機。本研究採用混合研究法,並使用 PLS-SEM 統計方法處理資料,以建立假設檢驗的路徑模型。訪談結果則用以補充說明分析結果。研究結果顯示,司機的兩項生活領域(休閒領域與經濟領域)與其生活品質之間存在顯著關係;然而,工作領域中的工作環境與社會支持對生活品質並無顯著影響。同樣地,司機的生活品質對其心理福祉也無顯著影響。本研究提供了未來研究的建議與方向,並可作為 Gojek 平台了解其兩輪服務司機關切議題的參考依據,以作為改善政策的考量。
    The purpose of this study is to understand Gojek two-wheel services drivers’ quality of life and psychological well being. Drivers’ quality of life is related to their work domain, life domain and formal education attainment while their psychological well-being is linked to drivers’ quality of life per se. Drivers’ work domain includes work environment and social support. While drivers’ life domain includes leisure domain and economic domain. The data from this study were gained from a survey with snowball sampling and convenience sampling as well as interviews. The selected sample is 104 Gojek two-wheel services drivers that scoot within the Jakarta area. The mixed method was chosen to be applied to this study. The PLS-SEM statistically processed the data creating the path model for the hypothesis testing. The interview result utilized to highlight the result analysis. The result of this study shows that drivers' both life domains (leisure domain and economic domain) have a significant relationship towards drivers’ quality of life. Whereas both of drivers’ work domain (work environment and social support) has no significant relationship on drivers’ quality of life. Similarly, drivers’ quality of life is not significant to affect drivers’ psychological well-being. The implication for future study and suggestions are provided. From this study, Gojek as a platform can gain valuable insights of what matters for the Gojek two-wheel services drivers, and take it into consideration.
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