政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/154192

政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/154192

English | 正體中文 | 简体中文 | Post-Print筆數 : 27 | 全文笔数/总笔数 : 113656/144643 (79%)
造访人次 : 51746437 在线人数 : 577

RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.

搜寻范围

查询小技巧：

您可在西文检索词汇前后加上"双引号"，以获取较精准的检索结果

若欲以作者姓名搜寻，建议至进阶搜寻限定作者字段，可获得较完整数据

进阶搜寻

主页 ‧ 登入 ‧ 上传 ‧ 说明 ‧ 关于政大典藏 ‧ 管理

到手机版

政大機構典藏 > 文學院 > 圖書資訊與檔案學研究所 > 學位論文 > Item 140.119/154192

请使用永久网址来引用或连结此文件: https://nccur.lib.nccu.edu.tw/handle/140.119/154192

题名:	以素養教育觀點探討兒童圖書館之服務設計 Service design of children's library service: literacy and competence development perspectives
作者:	陳芳綾 Chen, Fang-Ling
贡献者:	李沛錞 Lee, Pei-Chun 陳芳綾 Chen, Fang-Ling
关键词:	兒童圖書館素養發展服務設計 Children’s library Literacy and competence development Service design
日期:	2024
上传时间:	2024-11-01 10:33:51 (UTC+8)
摘要:	當今全球在提及兒童教育之時，不再僅是逐一檢視兒童的單項能力程度，如Literacy 經常強調的聆聽、口說、閱讀、寫作等能力，而是開始注重綜合能力的素養發展，如Competence 所涵蓋的數理、科技、數位、文化、社會互動、自主學習等對跨領域知識及應用的學習，從各項指標的制定乃至課綱的改革，皆顯示平衡的素養發展對兒童的成長歷程是有所助益的。兩者於中文上經常以「素養」概括，目前並無公認且常用的劃分名詞，故本研究以Literacy與Competence 各自擁有的內涵形成素養教育觀點的視角，為的是能以新的角度再次審視兒童圖書館的服務設計。推行素養教育的工作除了交由學校等主要教育機構主導外，兒童圖書館的責任之一亦是成為具備教育輔助功能的機構，因此，本研究選擇兒童圖書館作為此次之研究對象，探討其於服務設計上的運作是否符合現今教育趨勢下所訂立的素養教育目標。本研究以個案研究法作為主要研究方法，利用文獻分析法首先彙整國內外的 Literacy 與 Competence 指標，且運用服務設計的六大構面（行動者、資源/資源整合、服務系統、參與、情境脈絡、體驗），同時檢驗本研究選取的三所兒童圖書館個案。再者利用深度訪談法，對國內個案的國立臺灣圖書館館員進行深度訪談，以補足無法於文獻及其他資料上所獲取的資訊。經過研究分析後，回應本研究的兩個研究問題：（一）現今兒童圖書館的服務設計是否符合兒童素養發展需求？（二）兒童圖書館如何改善現有的服務以協助兒童的素養發展？希冀為兒童圖書館尋求一個可供館方進行服務設計評估的參考標準，亦同時可與教育部的政策方針相互配合，使兒童圖書館不落下作為教育輔助機構的使命。 In contemporary global discussions on children's education, the focus has shifted from merely evaluating individual abilities such as listening, speaking, reading, and writing, as emphasized by Literacy, to a more comprehensive development of competencies. This includes areas such as mathematics, science, technology, digital literacy, cultural understanding, social interaction, and autonomous learning, which are essential for interdisciplinary knowledge and application. The formulation of various indicators and curriculum reforms demonstrate that balanced competence development benefits children's growth. While both concepts are often collectively referred to as "素養" in Chinese, there is currently no widely accepted or commonly used terminology to distinguish them. Therefore, this study adopts the perspectives of "Literacy" and "Competence" to provide a new viewpoint on education. The aim is to reassess the service design of children's libraries from this novel perspective. In addition to being primarily driven by educational institutions such as schools, the role of children's libraries as educational support institutions is also crucial. Consequently, this study focuses on children's libraries to examine whether their service design aligns with the current educational trends and the objectives of literacy education. This study employs a case study method as the primary research approach, utilizing literature analysis to compile indicators of Literacy and Competence from both domestic and international sources. The research also applies the six dimensions of service design (actors, resources/resource integration, service systems, participation, contextual factors, and experiences) to evaluate three selected children's library cases. Additionally, in-depth interviews are conducted with staff from the National Taiwan Library, a domestic case, to supplement information not available in literature or other data sources. Following the analysis, the study addresses two research questions: (1) Does the service design of contemporary children's libraries meet the needs of children's literacy and competence development? (2) How can children's libraries improve their existing services to support children's literacy and competence development? The goal is to provide a reference standard for library staff to evaluate service design and align with educational policies, ensuring that children's libraries fulfill their role as educational support institutions.
參考文獻:	一、中文文獻 97 年國民中小學九年一貫課程綱要（2008 年 5 月 23 日)。https://www.k12ea.gov.tw/Tw/Common/SinglePage?filter=F34E9417-83744A02-97CC-0DEDFD13514F 十二年國民基本教育課程綱要總綱（2021 年 3 月 15 日)。https://edu.law.moe.gov.tw/LawContent.aspx?id=GL002057 中國生產力中心（編）（2013）。使用者體驗創新手冊：從顧客洞察到企業價值。中國生產力中心。王文科、王智弘（2020）。教育研究法（續訂第19版）。五南。（原著出版年：1986）王金國（2018）。以專題式學習法培養國民核心素養。臺灣教育評論月刊，7(2)，107-111。幼兒園教保活動課程大綱（ 2016 年 12 月 1 日）。https://edu.law.moe.gov.tw/LawContent.aspx?id=GL001586lawmenu 何舒軒、宋同正（2014）。綜論服務設計學術研究發展。設計學報，19(2)，45-66。沈宗霖（2019）。從兒童空間需求看兒童圖書館氛圍營造。臺北市立圖書館館訊，35(2)，1-16。林永豐（2018）。延續或斷裂？從能力到素養的課程改革意涵。課程研究，13(2)，1-20。林金定、嚴嘉楓、陳美花（2005）。質性研究方法：訪談模式與實施步驟分析。身心障礙研究季刊，3(2)，122-136。http://doi.org/10.30072/JDR.200506.0005 林福仁（2016）。大學圖書館之服務設計與創新。大學圖書館，20(2)，1-19。http://doi.org/10.6146/univj.20-2.01 邱子恆（2019）。建置兒童分類架構之研究：以國立公共資訊圖書館兒童資源中心為應用場域。圖書資訊學研究，14(1)，1-49。邱子恆、李宜樺、陳倩冬（2001）。兒童圖書館（室）之空間規劃研究。國立中央圖書館臺灣分館館刊，7(4)，29-43。孫效智（2015）。生命教育核心素養的建構與十二年國教課綱的發展。教育研究月刊，251，48-72。國立臺灣圖書館（無日期）。https://www.ntl.edu.tw/mp.asp?mp=1 國立臺灣圖書館—高級中等學校自主學習資源網（無日期）。https://sdl.ntl.edu.tw/sdl/ 國立臺灣圖書館（2019，4 月 22 日）。Save the Earth：VR 繪本體驗活動。https://www.ntl.edu.tw/ct.asp?xItem=67670&ctNode=2315&mp=1 國立臺灣圖書館（2020，10 月 19 日）。109「閱讀聯合國 I READ, I SEE」。https://www.ntl.edu.tw/lp.asp?ctNode=2345&CtUnit=1035&BaseDSD=7&mp=1 國立臺灣圖書館（2021，8月3日）。閱讀起步走，陪您一起大步走出疫情（新聞稿）。國立臺灣圖書館（2022a，3 月 17 日）。111 年春季閱讀節系列活動。https://www.ntl.edu.tw/sys.content.asp?mp=1&CuItem=77388 國立臺灣圖書館（2022b，5 月 17 日）。111 年夏季閱讀節系列活動。https://www.ntl.edu.tw/ct.asp?xItem=77566&ctNode=1664&mp=1 國立臺灣圖書館（2022c，5月17日）。國臺圖與錦和高中攜手培育新聞採訪高手（新聞稿）。國立臺灣圖書館（2022d，7 月 20 日）。 111 年秋季閱讀節活動。https://www.ntl.edu.tw/ct.asp?xItem=79019&ctNode=1664&mp=1 國立臺灣圖書館（2022e，11 月 14 日）。111 年「活躍閱讀·永續發展」。https://www.ntl.edu.tw/lp.asp?ctNode=2728&CtUnit=1308&BaseDSD=7&mp=1 國立臺灣圖書館（2023a，3月25日）。歡迎報名參加112年度【電子資源推廣利用教育課程】。https://www.ntl.edu.tw/ct.asp?xItem=86582&ctNode=2739&mp=1 國立臺灣圖書館（2023b，5月17日）。人間四月天國臺圖以五感閱讀讓親子嗨翻天（新聞稿）。國立臺灣圖書館（2023c，7月26日）。112年國立臺灣圖書館閱讀節「續借未來‧實踐永續」。https://www.ntl.edu.tw/ct.asp?xItem=87772&CtNode=2755&mp=1 陳光榮、劉菊梅（2004）。建立兒童圖書館之服務品質。品質月刊，40(9)，56-61。http://doi.org/10.29999/QM.200409.0015 陳昭珍、李央晴、曾品方（2010）。發展適用於我國兒童之閱讀知能指標與評量之研究。研考雙月刊，34(1)，48-61。http://doi.org/10.6978/YKSYK.201002.0048 彭于萍（2018）。資訊時代公共圖書館兒童服務館員職能探討。圖書資訊學刊，16(2)，103-133。http://doi.org/10.6182/jlis.201812_16(2).103 曾淑賢（2001）。兒童線上公用目錄查詢系統檢索行為之研究。國立中央圖書館臺灣分館館刊，7(2)，13-33。曾淑賢（2009，3 月 9 日）。兒童圖書館經營問題探討。國立公共資訊圖書館。https://www.nlpi.edu.tw/JournalDetailC003313.aspx?Cond=242a2b6e-00ff43e9-b9f3-ce319a3d4754 黃佳慧、林芳穗（2014）。從服務設計觀點探討「博物館服務」：以「國立台灣文學館」為例。設計學報，19（2）， 67-90。楊國樞、文崇一、文聰賢、李亦園（2001）。社會及行為科學研究法下冊十八開。東華。楊舜云、黃恩亭、鍾學威、法子晴、葉雯玓（2017）。應用使用者體驗創新設計法探討大學圖書館之服務設計，設計學研究，20(1)，73-94。http://doi.org/10.30105/JDS.201707_20(1).0004 萬文隆（2004）。深度訪談在質性研究中的應用。生活科技教育月刊，37(4)，17-23。http://doi.org/10.6232/LTE.2004.37(4).4 葉坤靈（2017）。由歐盟核心素養的評量省察我國中小學核心素養評量之相關議題。臺灣教育評論月刊，6(3）， 7-14。臺灣PISA國家研究中心（無日期）。https://pisa.irels.ntnu.edu.tw/index.html 親子資料中心（無日期）。https://wwwacc.ntl.edu.tw/mp.asp?mp=4 顏佩貞（2012，8月16日）。傳播知識的種子～臺灣總督府圖書館的故事。檔案樂活情報第62期。https://www.archives.gov.tw/alohasImages/62/search.html Neuman, W. L.（2000）。社會研究方法－質化與量化取向〔朱柔若譯，初版〕。揚智。（原著出版年：1999） Stickdorn, M., & Schneider, J.（2013）。這就是服務設計思考。〔池熙璿譯，初版〕。中國生產力中心。（原著初版年：2011） Yin, R. K.（2001）。個案研究法〔尚榮安譯，第 2版〕。弘智。（原著出版年：1984） Zeithaml, V. A., Bitner, M. J., & Gremle, D. D.（2008）。服務行銷〔黃鵬飛譯，第 4版〕。華泰。（原著初版年：2004）二、英文文獻 Arvola, M., Karsvall, A., & Tholander, J. (2011, May 4-7). Values and qualities in interaction design meetings [Paper presentation]. The Endless End: The 9th International European Academy of Design Conference (EAD09). Porto, Portugal. Australian Curriculum, Assessment and Reporting Authority (ACARA). (2013). The Shape of the Australian Curriculum Version 4.0. https://www.acara.edu.au/curriculum/history-of-the-australian-curriculum/development-of-australian-curriculum Australian Curriculum, Assessment and Reporting Authority (ACARA). (2022). GENERAL CAPABILITIES Literacy Version 9.0. https://v9.australiancurriculum.edu.au/downloads/general-capabilitiesaccordion-afa194f119-item-6336db4ee7 Australian Curriculum. (n.d.). https://v9.australiancurriculum.edu.au/ Bedford, C., & Lee, A. (2008). Would You Like Service with That? Design Management Review, 19(1), 39-43. http://dx.doi.org/10.1111/j.1948-7169.2008.tb00105.x Benne, M. (1978). Educational and Recreational Services of the Public Library for Children. The Library Quarterly, 48(4), 499-510. http://doi.org/10.1086/600839. Bitner, M. J. (1992). Servicescapes: The impact of physical surroundings on customers and employees. Journal of Marketing, 56(2), 57-71. Black, A., & Rankin, C. (2012). The History of Children’s Library Design: Continuities and Discontinuities. In I. Bon, A. Cranfield & K. Latimer (Ed.), Designing Library Space for Children (pp. 7-38). De Gruyter Saur. https://doi.org/10.1515/9783110232172.7 Bohrer, C. N. (2005). Libraries As Early Literacy Centers. Public Libraries, 44(3), 127, 132. Celano, D., & Neuman, S. B. (2001). The Role of Public Libraries in Children’s Literacy Development: An Evaluation Report. Pennsylvania Dept. of Education, Office of Commonwealth Libraries. Clark, C., Osborne, S., & Akerman, R. (2008). Young people’s self-perceptions as readers: An investigation including family, peer and school influences. National Literacy Trust. Daimant-Cohen, B. (2007). First Day of Class: The Public Library’s Role in “School Readiness”. Children and Libraries, 5(1), 40-48. Deitering, A. M., & Filar-Williams, B. (2018). Make It Work: Using Service Design to Support Collaboration in Challenging Times. The International Information & Library Review, 50(1), 54-59. https://doi.org/10.1080/10572317.2017.1422901 DeSeCo. (n.d.). Introduction to DeSeCo. https://www.deseco.ch/ Design Council. (2016). Design methods for developing services. https://www.designcouncil.org.uk/our-resources/the-double-diamond/ ĐJORĐJEVIĆ, Violeta, & BRKIĆ, Jasna. (2016). Playful Learning in Children’s Library: New Technologies for Digital Natives. Qualitative and Quantitative Methods in Libraries (QQML), 5(2), 301-310. European Commission. (n.d.). Council Recommendation on Key Competences for Lifelong Learning. https://education.ec.europa.eu/focus-topics/improving-quality/key-competences? European Union. (2018). Council Recommendation of 22 May 2018 on key competences for lifelong learning (Text with EEA relevance.). Official Journal of the European Union, 1-13. https://eur-lex.europa.eu/legal-content/EN/TXT/?toc=OJ%3AC%3A2018%3A189%3ATOC&uri=uriserv%3A OJ.C_.2018.189.01.0001.01.ENG Every Child Ready to Read® @ your library®. (2010). LITERATURE REVIEW. http://everychildreadytoread.org/literature-review-2010/ Every Child Ready to Read® @ your library®. (n.d.). Background- Every Child Ready to Read® @ your library® is a parent education initiative. http://everychildreadytoread.org/about/ Felix, E. (2011). Learning Space Service Design. Journal of Learning Spaces, 1(1). Fiore, C. (2001, August 16-25). Early Literacy Activities in the USA. [Paper presentation]. 67th IFLA Council and General Conference, Boston, USA. Friends of the Palo Alto Library. (n.d.). https://www.fopal.org/ Ghoting, S. N., & Martin-Díaz, P. (2006). Early Literacy Storytimes @ your library®: Partnering with Caregivers for Success. American Library Association. Hannon, P., Morgan, A., & Nutbrown, C. (2006). parents’ experiences of a family literacy programme. Journal of Early Childhood Research, 4(1), 19-44. http://doi.org/10.1177/1476718X06059788 Holmlid, S. (2002). Adapting users: Towards a theory of use quality [Ph.D. thesis]. Linköping University, Linköping, Sweden. Holmlid, S. (2012). Designing for resourcefulness in service: Some assumptions and consequences. In Miettinen, S & Valtonen, A (Eds), Service Design with Theory (pp.151–172). Lapland University Press. Horning, K. L. (2015). Milestones for Diversity in Children’s Literature and Library Services. Children and Libraries, 13(3), 7-11. https://doi.org/10.5860/cal.13n3.7 IEA. (n.d.). ABOUT IEA. https://www.iea.nl/ IFLA. (2006). The background text to the Guidelines for Children’s Libraries Services. https://repository.ifla.org/handle/123456789/173 IFLA. (2018). IFLA Guidelines for Library Services to Children aged 0-18. https://repository.ifla.org/handle/123456789/171 International Library of Children’s Literature. (n.d.). https://www.kodomo.go.jp/english/index.html International Library of Children’s Literature. (2016, April 12). Story hour for children. https://www.kodomo.go.jp/english/promotion/service/storytelling/index.html International Library of Children’s Literature. (2021, March 30). Basic Plan for the International Library of Children's Literature 2021-2025. https://www.kodomo.go.jp/english/about/basicplan2021-2025.html Kathleen Campana, J. Elizabeth Mills, Janet L. Capps, Eliza T. Dresang, Allyson Carlyle, Cheryl A. Metoyer, Ivette Bayo Urban, Erika N. Feldman, Marin Brouwer, Kathleen Burnett, & Bowie Kotrla. (2016). Early Literacy in Library Storytimes: A Study of Measures of Effectiveness. The Library Quarterly, 86(4), 369-388. https://doi.org/10.1086/688028 Kintsch, W. (1998). Comprehension: A paradigm for cognition. Cambridge University Press. Kupetz, B. N. (1993). A Shared Responsibility: Nurturing Literacy in the Very Young. School Library Journal, 39(7), 28. Locke, J. (2011). The Educational Writings of John Locke. (Adamson J. W., Eds.). Cambridge University Press. (Original work published 1922) Luca, E. J., & Ulyannikova, Y. (2020). Towards a User-Centred Systematic Review Service: The Transformative Power of Service Design Thinking. Journal of the Australian Library and Information Association, 69(3), 357-374. http://doi.org/10.1080/24750158.2020.1760506 MacLean, J. (2008). Library preschool storytimes: Developing early literacy skills in children. Library Preschool Storytimes, 1, 1-13. Mager, B., & Sung, T. J. (2011). Special Issue Editorial: Designing for Services. International Journal of Design, 5(2), 1-3. Markman, C. (2022, April 26). Pro-Tip: Streaming Music Libraries. https://library.cityofpaloalto.org/blogs/post/pro-tip-streaming-music-libraries/ Marquez, J., & Downey, A. (2015). Service Design: Toward a Holistic Assessment of the Library. PNLA Quarterly, 80(1), 37-47. Martinez, G. (2007). Partnering for reading readiness: a case study of Maryland public librarians. Children and Libraries, 5(1), 32-39. McGill, J. (2003). Public Library- Nursery Relationships: an Investigation into Their Value and Impact. [Master’s thesis, University of Sheffield]. Mcleod, S. (2023, July 26). Vygotsky’s Sociocultural Theory Of Cognitive Development. Simply Sychology. https://www.simplypsychology.org/132ygotsky.html McNamara, D., & Magliano, J. (2009). Toward a Comprehensive Model of Comprehension. The Psychology of Learning and Motivation, 51, 297-384. http://doi.org/10.1016/S0079-7421(09)51009-2 Medlar, A. (2016). Envisioning a Twenty-First Century Children’s Library. Children and Libraries, 14(1), 29-33. https://doi.org/10.5860/cal.14n1.29 Merga, M. K. (2020). School libraries fostering children’s literacy and literature learning: mitigating the barriers. Literacy, 54(1), 70-78. http://doi.org/10.1111/lit.12189 Meroni, A. & Sangiorgi, D. (2011). Design for Services. Gower Publishing. http://doi.org/10.4324/9781315576657 Meyers, E. (2002). Research Maps New Routes for Reading Success in PLA Early Childhood Initiative. Journal of Youth Services in Libraries, 15(2), 3-8. Meyers, E., & Henderson, H. (2004). OVERVIEW OF EVERY CHILD READY TO READ @ YOUR LIBRARY®, 1ST EDITION. Every Child Ready to Read® @ your library®. http://everychildreadytoread.org/overview-of-every-child-ready-to-read-your-library-1st-edition/ Miettinen, S., Rytilahti, P., Vuontisjärvi, Hanna-Riina., Kuure, E., & Rontti, S. (2014). Experience Design in Digital Services. Research in Economics and Business: Central and Eastern Europe" (REB), 6. Mikulecky, L. (1996). Family literacy: Parent and child interactions. In: Ann B. L. & Lord J. E. (Eds.), Family Literacy: Directions in Research and Implications for Practice. Gordon Press. Mullis, Ina V. S., & Martin, M. O. (2019). PIRLS 2021 Assessment Frameworks. TIMSS & PIRLS International Study Center, Lynch School of Education, Boston College and International Association for the Evaluation of Educational Achievement (IEA). https://pirls2021.org/frameworks/home/reading-assessment-framework/overview/index.html National Diet Library, Japan. (n.d.). https://www.ndl.go.jp/en/index.html Neuman, S., & Celano, D. (2001). Access to Print in Low-Income and Middle-Income Communities: An Ecological Study of Four Neighbourhoods. Reading Research Quarterly, 36(1), 8-26. http://doi.org/10.1598/RRQ.36.1.1 Nichols, S. (2011). Young children’s literacy in the activity space of the library: A geosemiotic investigation. Journal of Early Childhood Literacy, 11(2), 164-189. http://doi.org/10.1177/1468798411399275 Nix, L. T. (2011, February 3). Early Children’s Rooms in Public Libraries. Library History Buff Blog. http://libraryhistorybuff.blogspot.com/2011/02/early-childrens-rooms-in-public.html OECD. (2001). Definition and Selection of Competencies: Theoretical and Conceptual Foundations (DeSeCo) Background Paper. https://www.deseco.ch/bfs/deseco/en/index/01.html OECD. (2005). Definition and Selection of Key Competencies- Executive Summary. https://www.deseco.ch/bfs/deseco/en/index/02.html OECD. (2019). PISA 2018 Assessment and Analytical Framework. PISA, OECD. http://doi.org/10.1787/b25efab8-en Pacenti, E. (1998). Il Progetto dell’interazione nei servizi: Un contributo al tema della progettazione dei servizi [Unpublished Ph.D. thesis]. Politecnico di Milano, Milan. PALO ALTO CITY LIBRARY. (n.d.-a). https://reurl.cc/LWpGzx PALO ALTO CITY LIBRARY. (n.d.-b). STRATEGIC PLAN 2018–2021. PALO ALTO CITY LIBRARY. (n.d.-c). Annual Report｜FY20/21. PALO ALTO CITY LIBRARY. (2018, January 22). Library Announces New Catalog. https://library.cityofpaloalto.org/news/library-announces-new-catalog/ PALO ALTO CITY LIBRARY. (2018, April 9). Palo Alto City Library Strategic Plan Survey. https://library.cityofpaloalto.org/news/palo-alto-city-library-strategic-plan-survey/ PALO ALTO CITY LIBRARY. (2019, September 20). Periodicals Usage Survey. https://library.cityofpaloalto.org/news/periodicals-usage-survey/ PALO ALTO CITY LIBRARY. (2019, December 20). Library Testing New eBook App. https://library.cityofpaloalto.org/news/library-testing-new-ebook-app/ PALO ALTO CITY LIBRARY. (2022, June 22). New Digital Lab at Mitchell Park Library. https://library.cityofpaloalto.org/news/new-digital-lab-at-pacl/ Payne, A. F., Storbacka, K., & Pennie Frow, P. (2007). Managing the Co-Creation of Value. Journal of the Academy of Marketing Science, 36(1), 83-96. http://doi.org/10.1007/s11747-007-0070-0 Perry, T. (2021, May 7). May honors AAPI, Jewish Americans. https://www.dcma.mil/News/Article-View/Article/2599850/may-honors-aapi-jewish-americans/ Petscher, Y. (2010). A meta-analysis of the relationship between student attitudes towards reading and achievement in reading. Journal of Research in Reading, 33(4), 335-355. http://doi.org/10.1111/j.1467-9817.2009.01418.x Pilling, M., & Hayton, G. (1975) Toy Lending, a Valid Public Library Service? Ontario Library Review, 59, 167-69. Rizzo, F. (2010). Notes on Design Doctoral Research. In Guerrini, L (Eds), Co-design versus user centred design: Framing the differences (Chapter 12). Franco Angeli Editore. Sammons, P., Sylva, K., Melhuish, E., Siraj-Blatchford, I., Taggart, B., Hunt, S., & Jelicic, H. (2008). Effective pre-school and primary education 3-11 project (EPPE 3-11): influences on children’s cognitive and social development in year 6. Smith, H. V. (2018). Cooking the books: what counts as literacy for young children in a public library? Literacy, 52(1), 31-38. http://doi.org/10.1111/lit.12121 Sangiorgi, D. (2009, April 1-3). Building up a Framework for Service Design Research. [Paper presentation]. Proceedings of EAD conference ‘Connexity’. The Robert Gordon University, Aberdeen, Scotland. Teale, W. (1999). Libraries Promote Early Literacy Learning: Ideas from Current Research and Early Childhood Programs. Journal of Youth Services in Libraries, 12(3), 9-16. UNESCO Institute for Statistics. (n.d.). Functional literacy. https://uis.unesco.org/en/glossary-term/functional-literacy UNESCO Institute for Statistics. (n.d.). Literacy. https://uis.unesco.org/node/3079547 United Nations. (1989). Convention on the Rights of the Child. https://www.ohchr.org/en/instruments-mechanisms/instruments/convention-rights-child Vargo, S. L., & Lusch, R. F. (2008). Service-Dominant Logic: Continuing the Evolution. Journal of the Academy of Marketing Science, 36(1), 1-10. http://doi.org/10.1007/s11747-007-0069-6 Wetter-Edman, K., Sangiorgi, D., Edvardsson, B., Holmlid, S., grönroos, c., & Mattelmäki, T. (2014). Design for value co creation: Exploring the synergies between design for service and service logic. Service Science 6(2), 106-121. http://doi.org/10.1287/serv.2014.0068 Wolak, R., Kalafatis, S., & Harris, P. (1998). An Investigation Into Four Characteristics of Services. Journal of Empirical Generalisations in Marketing Science, 3(2), 22-43. Yu, E. (2020). Toward an Integrative Service Design Framework and Future Agendas. Design Issues, 36(2), 41-57. http://doi.org/10.1162/desi_a_00589. Zwaan, R. A., & Singer, M. (2003). Text comprehension. In A. C. Graesser, M. A. Gernsbacher, & S. R. Goldman (Eds.), Handbook of discourse processes (pp. 83-121). Lawrence Erlbaum Associates Publishers.
描述:	碩士國立政治大學圖書資訊與檔案學研究所 111155016
資料來源:	http://thesis.lib.nccu.edu.tw/record/#G0111155016
数据类型:	thesis
显示于类别:	[圖書資訊與檔案學研究所] 學位論文

文件中的档案:

档案	描述	大小	格式	浏览次数
501601.pdf		2939Kb	Adobe PDF	2	检视/开启

在政大典藏中所有的数据项都受到原著作权保护.

社群 sharing

著作權政策宣告 Copyright Announcement

1.本網站之數位內容為國立政治大學所收錄之機構典藏，無償提供學術研究與公眾教育等公益性使用，惟仍請適度，合理使用本網站之內容，以尊重著作權人之權益。商業上之利用，則請先取得著作權人之授權。
The digital content of this website is part of National Chengchi University Institutional Repository. It provides free access to academic research and public education for non-commercial use. Please utilize it in a proper and reasonable manner and respect the rights of copyright owners. For commercial use, please obtain authorization from the copyright owner in advance.

2.本網站之製作，已盡力防止侵害著作權人之權益，如仍發現本網站之數位內容有侵害著作權人權益情事者，請權利人通知本網站維護人員(nccur@nccu.edu.tw)，維護人員將立即採取移除該數位著作等補救措施。
NCCU Institutional Repository is made to protect the interests of copyright owners. If you believe that any material on the website infringes copyright, please contact our staff(nccur@nccu.edu.tw). We will remove the work from the repository and investigate your claim.

DSpace Software Copyright © 2002-2004 MIT & Hewlett-Packard / Enhanced by NTU Library IR team Copyright © - 回馈