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| Title: | 醫療器材聽覺輔具之消費行為與商業模式創新-以C公司為個案研究
Consumption behavior and business model innovation of hearing aids for medical equipment - taking Company C as a case study. |
| Authors: | 蔡鋕鑫
Tsai, Chih-Hsin |
| Contributors: | 鄭至甫
Jheng, Jhih-Fu
蔡鋕鑫
Tsai, Chih-Hsin |
| Keywords: | 助聽器
消費行為
商業模式創新
訂閱服務
商業模式九宮格
Hearing aids
Consumption behavior
Business model innovation
Subscription service
Business Model Canvas |
| Date: | 2024 |
| Issue Date: | 2024-08-05 12:38:44 (UTC+8) |
| Abstract: | 本研究旨在探討醫療器材助聽器消費行為與商業模式創新，特別是針對C公司所採用的訂閱服務模式對於家長在選購助聽器時的影響。助聽器市場的多樣化規格和價格，使得家長在為聽損孩子選擇合適的助聽器時面臨諸多困難。本研究以C公司為案例，運用商業模式九宮格（Business Model Canvas）分析其創新的訂閱服務模式，探討其如何通過靈活的付款方式、專業的聽力檢測和持續的售後服務來解決家長的痛點。
研究結果顯示，C公司的訂閱服務不僅有效降低了家長的經濟壓力，提升了購買和使用助聽器的便利性，還通過專業的聽力評估和個性化的產品推薦，幫助家長做出更合適的選擇。此外，訂閱服務中的持續技術支持和靈活的產品更換選項，進一步提高了消費者的滿意度和忠誠度。
本研究的貢獻在於提供了一個實證案例，說明創新商業模式如何在醫療器材領域應用，並為其他助聽器企業提供了可參考的發展方向。未來研究可擴大樣本範圍至不同地區和社會經濟背景的家長，並進行長期追踪研究，以進一步驗證訂閱服務模式對消費行為的長期影響。
This study aims to explore the consumption behavior and business model innovation of medical equipment hearing aids, specifically focusing on the impact of the subscription service model adopted by Company C on parents when choosing hearing aids. The diverse specifications and prices of the hearing aid market pose many difficulties for parents in selecting suitable hearing aids for their children. This study uses Company C as a case study and employs the Business Model Canvas to analyze its innovative subscription service model, examining how it addresses parents' pain points through flexible payment methods, professional hearing assessments, and continuous after-sales services.
The results show that Company C's subscription service effectively reduces the financial burden on parents, enhances the convenience of purchasing and using hearing aids, and helps parents make better choices through professional hearing evaluations and personalized product recommendations. Additionally, the ongoing technical support and flexible product replacement options included in the subscription service further improve consumer satisfaction and loyalty.
The contribution of this study lies in providing an empirical case demonstrating how innovative business models can be applied in the field of medical equipment, offering a reference for other hearing aid companies. Future research can expand the sample scope to parents from different regions and socio-economic backgrounds and conduct long-term follow-up studies to further verify the long-term impact of the subscription service model on consumer behavior. |
| Reference: | (中文)
內政部統計月報(2024)。人口年齡中位數。2024.04.06取自https://ws.moi.gov.tw/001/Upload/OldFile/site_stuff/321/1/month
科林助聽器(2024)。2024.04.10取自https://www.ear.com.tw/clinico/tw
1111產經新聞網(2024)。2024.05.15取自https://www.1111.com.tw/news/jobns/116222
國家發展委員會(2024)。2024.04.18取自https://pop- proj.ndc.gov.tw/index.aspx
博士助聽器(2024)。2024.05.26取自https://www.drhearing.com.tw/
(英文)
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Carney, A.E., & Moeller, M.P. (1998). Treatment efficacy: hearing loss in children.
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Yoshinaga-Itano, C. (1999). Benefits of early intervention for children with hearing
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In J.L., Luckner (Ed): Written-Language Assessment and Intervention: Links to
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Osterwalder, A., & Pigneur, Y. (2010). Business Model Generation: A Handbook for
Visionaries, Game Changers, and Challengers (Vol. 1). John Wiley & Sons. |
| Description: | 碩士
國立政治大學
經營管理碩士學程(EMBA)
111932079 |
| Source URI: | http://thesis.lib.nccu.edu.tw/record/#G0111932079 |
| Data Type: | thesis |
| Appears in Collections: | [經營管理碩士學程EMBA] 學位論文
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