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    Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/143131


    Title: An Empirical Study of Information Technology Capabilities to Enable Value Chain Activities and Interfaces
    Authors: 周彥君
    Chou, Yen-Chun
    Shao, Benjamin B. M.
    Contributors: 資管系
    Keywords: IT capabilities;IT infrastructure;Value chain activities and interfaces;Organizational information processing theory;Vendor-managed inventory;e-commerce website
    Date: 2023-08
    Issue Date: 2023-01-31 16:32:50 (UTC+8)
    Abstract: Information technology (IT) is a critical resource and asset for a firm’s internal operations and external interactions with outside stakeholders. This paper explores IT capabilities that enable a retailer’s value chain activities and interfaces with suppliers and customers. IT capabilities that enable the value chain activities of logistics and operations as well as those of marketing and sales are identified to examine how they influence a retailer’s implementation of value chain interfaces. Through the lens of organizational information processing theory (OIPT), we find that both IT capabilities and IT infrastructure play a pivotal role in implementing value chain interfaces but in distinctive ways. On the supplier-facing side, a retailer’s IT infrastructure and IT capabilities enabling logistics and operations are essential to its vendor-managed inventory (VMI) system. On the customer-facing side, a retailer’s e-commerce website requires IT infrastructure and IT capabilities that enable marketing and sales. Moreover, synergies are found downstream for e-commerce website that benefits from the integration of IT infrastructure and IT capabilities enabling logistics and operations while such synergies are not found upstream for VMI. This partial complementary effect is explicated by the sequential asymmetric information dependency of value chain activities. Finally, we discuss the implications of our findings for the research and practice of IT enablement and integration.
    Relation: Information Systems Frontiers, Vol.25, No.4, pp.1533-1547
    Data Type: article
    DOI link: https://doi.org/10.1007/s10796-022-10301-5
    DOI: 10.1007/s10796-022-10301-5
    Appears in Collections:[Department of MIS] Periodical Articles

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