政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/141392
English  |  正體中文  |  简体中文  |  Post-Print筆數 : 27 |  Items with full text/Total items : 113822/144841 (79%)
Visitors : 51798125      Online Users : 501
RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
Scope Tips:
  • please add "double quotation mark" for query phrases to get precise results
  • please goto advance search for comprehansive author search
    •  Adv. Search
    Home ‧ Login ‧ Upload ‧ Help ‧ About ‧ Administer Goto mobile version
    政大典藏 > College of Commerce > MBA Program > Theses >  Item 140.119/141392


    Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/141392


    Title: 職場友誼與組織公民行為關係之研究：職業倦怠之調節效果
    An Examination of the Relationship Between Workplace Friendship and Organizational Citizenship Behavior: Job Burnout as a Moderator
    Authors: 呂翊甄
    Lu, Yi-Chen
    Contributors: 胡昌亞
    Hu, Chang-Ya
    呂翊甄
    Lu, Yi-Chen
    Keywords: 組織公民行為
    個人導向組織公民行為
    組織導向組織公民行為
    職場友誼
    職業倦怠
    Organizational Citizenship Behavior (OCB)
    Organizational Citizenship Behavior - Individuals (OCBI)
    Organizational Citizenship Behavior - Organization (OCBO)
    Workplace Friendship
    Job Burnout
    Date: 2022
    Issue Date: 2022-08-01 18:59:40 (UTC+8)
    Abstract: 本研究旨在探討職場友誼與組織公民行為之關係，以及職業倦怠在兩者關係間之調節效果。本研究以工作地位於台灣之全職工作者為研究對象，透過網路進行問卷調查，一共收回有效問卷488份。

    本研究結果顯示：（ㄧ）職場友誼對個人導向組織公民行為有正向影響；（二）職場友誼對組織導向組織公民行為沒有影響；（三）職場友誼對個人導向組織公民行爲的正向影響大於職場友誼對組織導向組織公民行爲的正向影響；（四）職業倦怠在職場友誼與個人導向組織公民行為間不具調節效果；（五）職業倦怠在職場友誼與組織導向組織公民行為間具調節效果，當高職業倦怠時，職場友誼對組織導向組織公民行為有負向影響。

    最後，根據本研究結果提出可行建議供企業參考，同時亦對研究限制與未來研究建議進行討論，期望組織公民行為、職場友誼與職業倦怠的議題更受重視。
    The purpose of this current study is to examine the relationship between workplace friendship and organizational citizenship behavior (OCB), and the moderating effect of job burnout on the relationship between workplace friendship and OCB. This current study conducted an online survey for full-time employees whose workplaces were located in Taiwan, and a total of 488 valid questionnaires were collected.

    The results demonstrated that (1) workplace friendship was positively related to organizational citizenship behavior - individuals (OCBI); (2) workplace friendship had no relationship with organizational citizenship behavior - organization (OCBO); (3) the positive relationship between workplace friendship and OCBI was stronger than the positive relationship between workplace friendship and OCBO; (4) job burnout did not moderate the relationship between workplace friendship and OCBI; (5) job burnout moderated the relationship between workplace friendship and OCBO, and workplace friendship was negatively related to OCBO when job burnout was high.

    Theoretical and practical implications were discussed in this current study. This current study is hoped that the issues of OCB, workplace friendship, and job burnout will be paid more attention.
    Reference: 一、中文文獻
    1. 104人力銀行（2022年1月1日）。員工工作價值重要度認知：薪酬最重要、組織安定與人際關係次之｜2021員工C.E.O.工作價值認知調查報告。https://pro.104.com.tw/vip/preLogin/recruiterForum/690070282/post/53851
    2. 104人力銀行（2022年1月26日）。WFH工作數3年成長4.6倍　為何6成有經驗的企業認為是雙面刃？https://blog.104.com.tw/104data-wfh-investigation-report/#02
    3. yes123求職網（2021年11月4日）。四成二休假不正常！70%患請假恐懼症　94%得過職業倦怠症！好發於週一14:00。https://www.yes123.com.tw/ADMIN/white_paper/article.asp?id=20211104081206
    4. 台灣就業通（2019年12月31日）。2020職來運轉大調查　調查結果分析報告。https://special.taiwanjobs.gov.tw/Internet/2019/Survey/half_2/page01.html
    5. 余民寧、李仁豪（2006）。調查方式與問卷長短對回收率與調查內容影響之研究。當代教育研究，14(3)，127-168。
    6. 林惠敏（2014）。職場友誼與組織公民行為之關係及其調節變項之探討〔未出版之碩士論文〕。私立義守大學管理學院碩士在職專班。
    7. 林鉦棽（1996）。組織公正、信任、組織公民行為之研究：社會交換理論之觀點。管理科學學報，13(3)，391-415。
    8. 林鉦棽、陳心怡（2006）。組織公正對動機與信任及組織公民行為之影響。亞太經濟管理評論，9(2)，23-41。
    9. 許道然（2002）。組織公民行為之研究。空大行政學報，12，113-146。
    10. 陳建佑（2011）。從關懷與交易觀點探討職場友誼與組織公民行為之關係。人文暨社會科學期刊，7(2)，17-24。
    11. 陳儀蓉、黃芳銘（2006）。組織公民行為量表在男女員工群體上之測驗恆等性檢定。測驗學刊，53(2)，297-325。
    12. 黃于寶（2013）。探討工作倦怠、工作家庭平衡對組織公民行為之影響－以職場靈性為中介變項〔未出版之碩士論文〕。國立臺灣師範大學科技應用與人力資源發展研究所。
    13. 黃曼琴、王怡惠（2013）。角色壓力、工作倦怠對組織公民行為影響之研究－以員工犬儒主義為干擾變數。管理研究學報，13(1)，39-72。
    14. 勞工請假規則第10條（2019年1月15日）。https://law.moj.gov.tw/LawClass/LawSingle.aspx?pcode=N0030006&flno=10
    15. 勞動基準法第43條（2020年6月10日）。https://law.moj.gov.tw/LawClass/LawSingle.aspx?pcode=N0030001&flno=43
    16. 劉玉婷（2012）。跨國企業員工職場友誼、關係與組織公民行為關係之研究〔未出版之碩士論文〕。私立大葉大學管理學院碩士在職專班。

    二、英文文獻
    1. Aiken, L. S., West, S. G., & Reno, R. R. (1991). Multiple Regression: Testing and Interpreting Interactions. Sage Publications.
    2. Bateman, T. S., & Organ, D. W. (1983). Job satisfaction and the good soldier: The relationship between affect and employee “citizenship”. Academy of Management Journal, 26(4), 587-595.
    3. Berman, E. M., West, J. P., & Richter, Jr, M. N. (2002). Workplace relations: Friendship patterns and consequences (according to managers). Public Administration Review, 62(2), 217-230.
    4. Blau, P. M. (1964). Justice in social exchange. Sociological Inquiry, 34(2), 193-206.
    5. Bogler, R., & Somech, A. (2004). Influence of teacher empowerment on teachers’ organizational commitment, professional commitment and organizational citizenship behavior in schools. Teaching and Teacher Education, 20(3), 277-289.
    6. Chen, X. P., Hui, C., & Sego, D. J. (1998). The role of organizational citizenship behavior in turnover: Conceptualization and preliminary tests of key hypotheses. Journal of Applied Psychology, 83(6), 921-931.
    7. Chiu, S. F., & Tsai, M. C. (2006). Relationships among burnout, job involvement, and organizational citizenship behavior. The Journal of Psychology, 140(6), 517-530.
    8. Choudhury, P. (2020). Our work-from-anywhere future: Best practices for all-remote organizations. Harvard Business Review, 98(6), 58-67.
    9. Coleman, V. I., & Borman, W. C. (2000). Investigating the underlying structure of the citizenship performance domain. Human Resource Management Review, 10(1), 25-44.
    10. DeVellis, R. F. (1991). Scale Development: Theory and Applications. Sage Publications.
    11. Eisenberger, R., Stinglhamber, F., Vandenberghe, C., Sucharski, I. L., & Rhoades, L. (2000). Perceived supervisor support: Contributions to perceived organizational support and employee retention. Journal of Applied Psychology, 87(3), 565-573.
    12. Farh, J. L., Zhong, C. B., & Organ, D. W. (2004). Organizational citizenship behavior in the People`s Republic of China. Organization Science, 15(2), 241-253.
    13. Freudenberger, H. J. (1974). Staff burn‐out. Journal of Social Issues, 30(1), 159-165.
    14. Freudenberger, H. J., & Richelson, G. (1980). Burnout: The High Cost of High Achievement. Anchor Press.
    15. Fritz, J. H. (1997). Men`s and women`s organizational peer relationships: A comparison. Journal of Business Communication, 34(1), 27-46.
    16. Hackman, J. R., & Lawler, E. E. (1971). Employee reactions to job characteristics. Journal of Applied Psychology, 55(3), 259-286.
    17. Homans, G. C. (1958). Social behavior as exchange. American Journal of Sociology, 63(6), 597-606.
    18. Katz, D. (1964). The motivational basis of organizational behavior. Behavioral Science, 9(2), 131-146.
    19. Katz, D., & Kahn, R. (1966). The Social Psychology of Organizations. John Wiley & Sons.
    20. Konovsky, M. A., & Pugh, S. D. (1994). Citizenship behavior and social exchange. Academy of Management Journal, 37(3), 656-669.
    21. Kottke, J. L., & Sahrainski, C. (1988). Measurement perceived supervisor support and organizational support. Educational and Psychology Measurement, 48(4), 1075-1079.
    22. Kram, K. E., & Isabella, L. A. (1985). Mentoring alternatives: The roles of peer relationships in career development. Academy of Management Journal, 28(1), 110-132.
    23. Kruger, L. J., Bernstein, G., & Botman, H. (1995). The relationship between team friendships and burnout among residential counselors. The Journal of Social Psychology, 135(2), 191-201.
    24. Leiter, M. P., Clark, D., & Durup, J. (1994). Distinct models of burnout and commitment among men and women in the military. The Journal of Applied Behavioral Science, 30(1), 63-82.
    25. Mao, H. Y. (2006). The relationship between organizational level and workplace friendship. The International Journal of Human Resource Management, 17(10), 1819-1833.
    26. Maslach, C. (1982). Burnout: The Cost of Caring. Prentice Hall.
    27. Maslach, C., & Jackson, S. E. (1981). The measurement of experienced burnout. Journal of Organizational Behavior, 2(2), 99-113.
    28. Maslach, C., Jackson, S. E., & Leiter, M. P. (1996). Maslach Burnout Inventory Manual (3rd ed.). Consulting Psychologists Press.
    29. McNeely, B. L., & Meglino, B. M. (1994). The role of dispositional and situational antecedents in prosocial organizational behavior: An examination of the intended beneficiaries of pro-social behavior. Journal of Applied Psychology, 79(6), 836-844.
    30. Moorman, R. H. (1991). Relationship between organizational justice and organizational citizenship behaviors: Do fairness perceptions influence employee citizenship? Journal of Applied Psychology, 76(6), 845-855.
    31. Moorman, R. H., Blakely, G. L., & Niehoff, B. P. (1998). Does perceived organizational support mediate the relationship between procedural justice and organizational citizenship behavior? Academy of Management Journal, 41(3), 351-357.
    32. Nielsen, I. K., Jex, S. M., & Adams, G. A. (2000). Development and validation of scores on a two-dimensional workplace friendship scale. Educational and Psychological Measurement, 60(4), 628-643.
    33. Organ, D. W. (1988). Organizational Citizenship Behavior: The Good Soldier Syndrome. Lexington books.
    34. Organ, D. W. (1990). The motivational basis of organizational citizen ship behavior. In B. M. Staw & L. L. Cummings (Eds.), Research in Organizational Behavior (pp. 43-72). JAI Press.
    35. Podsakoff, P. M., & MacKenzie, S. B. (1997). The impact of organizational citizenship behavior on organizational performance: A review and suggestions for future research, Human Performance, 10(2), 133-151.
    36. Podsakoff, P. M., Ahearne, M., & MacKenzie, S. B. (1997). Organizational citizenship behavior and the quantity and quality of work group performance. Journal of Applied Psychology, 82(2), 262-270.
    37. Prensky, M. (2005). Listen to the natives. Educational Leadership, 63(4), 8-13.
    38. Riordan, C. M., & Griffeth, R. W. (1995). The opportunity for friendship in the workplace: An underexplored construct. Journal of Business and Psychology, 10(2), 141-154.
    39. Schutz, W. C. (1966). The Interpersonal Underworld. Science & Behavior Books.
    40. Sesen, H., Cetin, F., & Basim, N. H. (2011). The effect of burnout on organizational citizenship behavior: the mediating role of job satisfaction. International Journal of Contemporary Economics and Administrative Sciences, 1(1), 40-64.
    41. Shirom, A. (1989). Burnout in work organizations. In C. L. Cooper & I. Robertson (Eds.), International Review of Industrial and Organizational Psychology (pp. 25-48). John Wiley & Sons.
    42. Shirom, A. (2003). Job-related burnout: A review. In J. C. Quick & L. E. Tetrick (Eds.), Handbook of Occupational Health Psychology (pp. 3-18). American Psychological Association.
    43. Sias, P. M., & Cahill, D. J. (1998). From coworkers to friends: The development of peer friendships in the workplace. Western Journal of Communication, 62(3), 273-299.
    44. Simmers, C. A., & Anandarajan, M. (2018). The Internet of People, Things and Services: Workplace Transformations. Routledge.
    45. Smith, C. A., Organ, D. W., & Near, J. P. (1983). Organizational citizenship behavior: Its nature and antecedents. Journal of Applied Psychology, 68(4), 653-663.
    46. Taris, T. W. (2006). Is there a relationship between burnout and objective performance? A critical review of 16 studies. Work & Stress, 20(4), 316-334.
    47. Weems, G. H., & Onwuegbuzie, A. J. (2001). The impact of midpoint responses and reverse coding on survey data. Measurement and Evaluation in Counseling and Development, 34(3), 166-176.
    48. Williams, L. J., & Anderson, S. E. (1991). Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors. Journal of Management, 17(3), 601-617.
    49. World Health Organization (2019, May 28). Burn-out an "occupational phenomenon": International classification of diseases. https://www.who.int/news/item/28-05-2019-burn-out-an-occupational-phenomenon-international-classification-of-diseases
    50. Wright, P. H. (1978). Toward a theory of friendship based on the conception of self. Human Communication Research, 4(3), 196–207.
    Description: 碩士
    國立政治大學
    企業管理研究所(MBA學位學程)
    109363062
    Source URI: http://thesis.lib.nccu.edu.tw/record/#G0109363062
    Data Type: thesis
    DOI: 10.6814/NCCU202201060
    Appears in Collections:[MBA Program] Theses

    Files in This Item:

    File Description SizeFormat
    306201.pdf1595KbAdobe PDF20View/Open


    All items in 政大典藏 are protected by copyright, with all rights reserved.


    社群 sharing

    著作權政策宣告 Copyright Announcement
    1.本網站之數位內容為國立政治大學所收錄之機構典藏，無償提供學術研究與公眾教育等公益性使用，惟仍請適度，合理使用本網站之內容，以尊重著作權人之權益。商業上之利用，則請先取得著作權人之授權。
    The digital content of this website is part of National Chengchi University Institutional Repository. It provides free access to academic research and public education for non-commercial use. Please utilize it in a proper and reasonable manner and respect the rights of copyright owners. For commercial use, please obtain authorization from the copyright owner in advance.

    2.本網站之製作，已盡力防止侵害著作權人之權益，如仍發現本網站之數位內容有侵害著作權人權益情事者，請權利人通知本網站維護人員(nccur@nccu.edu.tw)，維護人員將立即採取移除該數位著作等補救措施。
    NCCU Institutional Repository is made to protect the interests of copyright owners. If you believe that any material on the website infringes copyright, please contact our staff(nccur@nccu.edu.tw). We will remove the work from the repository and investigate your claim.
    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - Feedback