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Please use this identifier to cite or link to this item:
https://nccur.lib.nccu.edu.tw/handle/140.119/135151
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| Title: | Managing Change with the Support of Smart Technology: A Field Investigation of Ride-Hailing Services |
| Authors: | 彭志宏
Peng, Chih-Hung
Kang, Lele
Jiang, Qiqi
Sia, Choon Ling
Liang, Ting-Peng |
| Contributors: | 資管系 |
| Keywords: | Smart Services, Ride-Hailing Services, Smart Technology, Postadoption Behaviors, Openness to RHS Change, Mixed Data and Method |
| Date: | 2020-11 |
| Issue Date: | 2021-05-26 10:42:36 (UTC+8) |
| Abstract: | With the support of smart technology, IT-enabled services have become “smart” and have progressively disrupted existing markets. Ride-hailing services (RHSs) are widely regarded as representative of these IT-enabled services. However, few studies on IT-enabled services investigate how the technological attributes of smart technology influence service performance in a continuously changing environment. We developed our research model according to Wixom and Todd’s model, the literature on change management, and the literature on information system postadoption behavior. We conducted a large-scale field study by surveying 380 drivers from major metropolises in mainland China and a post hoc qualitative interpretation to validate our model. We found that smart technological attributes of RHS systems (i.e., monitoring, control, advisory support, and responsive support) positively influence functionality and content quality, which in turn influence service quality. In addition, service quality positively influences drivers’ postadoption attitudes and behaviors, including openness to RHS change, job satisfaction, and continuous usage intentions. Our findings provide important theoretical and practical implications. |
| Relation: | Journal of the Association for Information Systems, Vol.21, No.6, pp.1594-1620 |
| Data Type: | article |
| DOI 連結: | https://doi.org/10.17705/1jais.00647 |
| DOI: | 10.17705/1jais.00647 |
| Appears in Collections: | [資訊管理學系] 期刊論文
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