政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/133413
English  |  正體中文  |  简体中文  |  Post-Print筆數 : 27 |  全文筆數/總筆數 : 113822/144841 (79%)
造訪人次 : 51828598      線上人數 : 596
RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
搜尋範圍 查詢小技巧：
  • 您可在西文檢索詞彙前後加上"雙引號"，以獲取較精準的檢索結果
  • 若欲以作者姓名搜尋，建議至進階搜尋限定作者欄位，可獲得較完整資料
    •  進階搜尋
    政大機構典藏 > 商學院 > 資訊管理學系 > 學位論文 >  Item 140.119/133413


    請使用永久網址來引用或連結此文件: https://nccur.lib.nccu.edu.tw/handle/140.119/133413


    題名: 情緒勒索及無所不在科技壓力之關聯後果探究
    An Exploration Study of Relationships and Consequences of Emotional Blackmail and Ubiquitous Techno-Stress
    作者: 黃家彥
    Huang, Chia-Yen
    貢獻者: 洪為璽
    楊建民
    Hung, Wei-Hsi
    Yang, Jiann-Min
    黃家彥
    Huang, Chia-Yen
    關鍵詞: 情緒勒索
    無所不在科技壓力
    工作滿意度
    離職傾向
    人格特質
    因應策略
    Emotional blackmail
    Ubiquitous technostress
    Job satisfaction
    Turnover intention
    Personality traits
    Coping strategy
    日期: 2020
    上傳時間: 2021-01-04 10:47:32 (UTC+8)
    摘要: 行動科技的進步，使人們溝通的方式已經不像以往，必須面對面或是以電話做為媒介，而是轉往使用通訊軟體，基本上只要處於有網路的環境，我們可以隨時隨地地使用這樣的軟體。Line通訊軟體在臺灣具有高使用率及高依賴性，職場因此開始導入並允許使用這類的資訊科技，儘管這些新型態工具的特色能夠帶來顯著的便利，但它也可能是負面性的，包括成癮、濫用、分散注意力、浪費時間和科技壓力。Line的無所不在的特性讓訊息發送方可以隨時隨地發送訊息，這項特性將可能模糊上班與下班的界線，導致科技侵犯，甚至成為發送方對接收方情緒勒索的工具，進一步造成接收方的工作滿意度下降，無法承受壓力因而辭職。本研究將以工作職場為研究情境，探討無所不在科技壓力與情緒勒索之間的關係，以及它們會不會導致工作滿意度下降或是離職傾向增加，另外也探討人格特質以及因應策略如何影響情緒勒索所帶來的影響。
    本研究針對有使用通訊軟體的在職員員工進行問卷調查，共蒐集了439份有效問卷，研究結果顯示科技侵犯與科技可及性正向影響情緒勒索，情緒勒索則會負向影響工作滿意度、正向影響離職傾向，本研究也發現調節影響，因應策略會調節情緒勒索與工作滿意度、離職傾向之間的關係；而開放性與盡責性人格特質會調節情緒勒索與工作滿意度之間的關係；外向性、盡責性和親和性人格特質則會調節情緒勒索與離職傾向之間的關係。本研究結論指出，無所不在科技壓力在職場的情境中確實與情緒勒索有關聯，更會因此產生出工作滿意度下降及離職傾向提高的後果，另外因應策略與開放性、親和性、外向性與盡責性人格特質會調節情緒勒索帶來的後果，此結論不只可供未來研究者在情緒勒索相關研究發展之參考，也可讓管理者在職場上做管理的決策依據。
    Nowadays, we use the communication software instead of being face to face or using the telephone. Basically, as long as we are in a networked environment, we can use it anytime, anywhere. Due to the high usage rate and high dependence of Line in Taiwan, the workplace began to adopt and allow the use of such kind of information technology. Although the features of this kind of new information technology can bring significant convenience to us, they also have shortcomings, including addiction, abuse, distraction, wasting our time, and technostress. Line`s ubiquitous feature allows senders to send messages anytime, anywhere. This feature may blur the line between on duty and off work, leading to techno-invasion and becoming a tool of emotional blackmail for the sender. These characteristics may reduce the receiver`s job satisfaction and let receiver want to quit his job. This research is based on the workplace as a research context to explore the relationship between ubiquitous technostress and emotional blackmail, and whether emotional blackmail will lead to a decline in job satisfaction or an increase in turnover intention. It also explores how personality traits and coping strategies affect the relationship of emotional blackmail and job satisfaction or turnover intention.
    In this study, a total of 439 valid questionnaires were collected from working staff who have used communication software. The results show that techno-invasion and access to technology positively affected emotional blackmail, and emotional blackmail would negatively affect job satisfaction and positive influence on turnover intention. About moderating affects, this study finds that the coping strategies affects the relationship between emotional blackmail and job satisfaction or turnover intention. Openness and conscientiousness personality traits affect the relationship between emotional blackmail and job satisfaction. Extroversion, conscientiousness and agreeableness personality traits can affect the relationship between emotional blackmail and turnover intentions. Therefore, this research proposes a conclusion that ubiquitous technostress is indeed associated with emotional blackmail in the workplace, which will result in a decline in job satisfaction and an increase in turnover intention. In addition, coping strategies and openness, agreeableness, extroversion and conscientiousness personality traits will moderate the consequences of emotional blackmail. This conclusion not only provides implications for future research on emotional blackmail, but also allows managers to better use of communication software in the workplace.
    參考文獻: 中文部分
    1. 1111人力銀行(2018)。上班族職場適應調查。取自：https://www.1111.com.tw/News/surveyns_con.asp?ano=113883。
    2. ETtoday新聞雲(2015)。局處群組LINE不讀不回，柯文哲：局長要換掉！取自：https://www.ettoday.net/news/20150204/463002.htm。
    3. 周玉涵(2013)。公務人員情緒勒索知覺與離職傾向關聯之探索: 工作壓力之干擾效果。國立臺北大學企業管理學系研究所碩士論文，未出版，臺北。
    4. 周慕姿(2017)。情緒勒索：那些伴侶、親子、職場間，最讓人窒息的相處。臺北：寶瓶文化。
    5. 洪為璽、林建宏與林杰彬(2010)。探討無所不在科技壓力成因與其對工作壓力之影響。第16屆資訊管理暨實務研討會，國立雲林科技大學。
    6. 陳映羽與王嘉伶(2017)。職場之情緒勒索對第一線員工服務破壞行為之影響。北商學報, (32), 45-71。
    7. 陳禹皓（2015）。組織認同度對員工留任意願之影響－以工作滿意度為中介變數（未出版之碩士論文）。國立中央大學，桃園市。
    8. 黃庭鍾, 張豫立與陳柏宇。(2015)。影響警察人員因應工作壓力相關因素之研究。嶺東學報, (37), 71-97.
    9. 劉仲矩(2012)。顧客知覺員工服務破壞行為之研究:情緒勒索觀點。美容科技學刊, 9(2), 5-23。
    10. 劉仲矩與周玉涵(2016)。公部門人員情緒勒索認知,工作壓力與離職傾向關聯之研究。人力資源管理學報,16(1), 43-68。
    11. 劉宗明與黃德祥(2008)。國中教師人格特質與教學技能之研究。臺北市立教育大學學報,39(2), 1-34。
    12. 鄭天澤、陳麗霞、楊亨利、胡正文與鄭閔安(2017).。2017年台灣寬頻網路使用調查報告。取自：https://www.twnic.net.tw/doc/twrp/20170721e.pdf。
    13. 聯合新聞網(2018)。 line交辦公務算不算加班？勞動部這麼說。取自：https://udn.com/news/story/7238/3235812。
    14. 謝宛靜(2015)。領導者負向情緒、成員負向情緒與個人創造力間關係之實驗研究：以情緒承載力與回復力為干擾變數。靜宜大學企業管理學系研究所碩士論文，未出版，臺中。
    15. 羅新興與周慧珍。(2006) 。組織成員知覺主管支持對其離職傾向之影響-探討工作負荷與成就動機之干擾作用。人力資源管理學報, 6(4), 67-80.
    16. 蘋果日報(2014)。首例！通訊軟體加班族過勞死。取自：https://tw.appledaily.com/new/realtime/20140627/423591/。

    英文部分
    1. Alegre, I., Mas-Machuca, M., & Berbegal-Mirabent, J. (2016). Antecedents of employee job satisfaction: do they matter?. Journal of Business Research, 69(4), 1390-1395.
    2. Andersen, K.V., Fogeigren-Pedersen, A., Varshney, U.(2003). Mobile organizing using information technology (MOBIT). Information Communication and Society, 6(2), 211-228.
    3. Aydogdu, S., & Asikgil, B. (2011). An empirical study of the relationship among job satisfaction, organizational commitment and turnover intention. International review of management and marketing, 1(3), 43-53.
    4. Ayyagari R, Grover V, Purvis R (2011). Technostress: technological antecedents and implications. MIS Quart 5(4):831–858.
    5. Mena, F. J., Padilla, A. M., & Maldonado, M. (1987). Acculturative stress and specific coping strategies among immigrant and later generation college students. Hispanic Journal of Behavioral Sciences, 9(2), 207-225.
    6. Barber, L. K., & Santuzzi, A. M. (2015). Please respond ASAP: Workplace telepressure and employee recovery. Journal of Occupational Health Psychology, 20(2), 172.
    7. Barley, S. R., Meyerson, D. E., & Grodal, S. (2011). E-mail as a source and symbol of stress. Organization Science, 22(4), 887-906.
    8. Barrabee , L. (2013). Apps further bolster smartphone usage . The NPD Group Blog . Retrieved from https://www.npdgroupblog.com/apps-further-bolster-smartphone-usage/
    9. Boswell, W. R., Olson-Buchanan, J. B., & LePine, M. A. (2004). Relations between stress and work outcomes: The role of felt challenge, job control, and psychological strain. Journal of Vocational Behavior, 64(1), 165-181.
    10. Bowling, N. A., & Eschleman, K. J. (2010). Employee personality as a moderator of the relationships between work stressors and counterproductive work behavior. Journal of occupational health psychology, 15(1), 91.
    11. Boyd, N. G., Lewin, J. E., & Sager, J. K. (2009). A model of stress and coping and their influence on individual and organizational outcomes. Journal of Vocational Behavior, 75(2), 197–211.
    12. Britt, T. W., Jennings, K. S., Cheung, J. H., Pury, C. L., Zinzow, H. M., Raymond, M. A., & McFadden, A. C. (2016). Determinants of mental health treatment seeking among soldiers who recognize their problem: implications for high-risk occupations. Work & Stress, 30(4), 318-336.
    13. Brod, C. (1984). Technostress: The human cost of the computer revolution. Addison Wesley Publishing Company.
    14. Brooks, S., & Califf, C. (2017). Social media-induced technostress: Its impact on the job performance of it professionals and the moderating role of job characteristics. Computer Networks, 114, 143–153.
    15. Carver, C. S., Scheier, M. F., & Weintraub, J. K. (1989). Assessing coping strategies: A theoretically based approach. Journal of Personality and Social Psychology, 56(2), 267–283.
    16. Chen, S. Y. (2010). Relations of Machiavellianism with emotional blackmail orientation of salespeople. Procedia-Social and Behavioral Sciences, 5, 294-298.
    17. Chen, S., Westman, M., & Hobfoll, S. E. (2015). The commerce and crossover of resources: Resource conservation in the service of resilience. Stress and Health, 31(2), 95-105.
    18. Clark, K., & Kalin, S. (1996). Technostressed Out? How to Cope in the Digital Age. Library Journal, 121(13), 30-32.
    19. D`Arcy, J., Gupta, A., Tarafdar, M., & Turel, O. (2014). Reflecting on the" Dark Side" of Information Technology Use. CAIS, 35, 5.
    20. Dardas, L. A., & Ahmad, M. M. (2015). Coping strategies as mediators and moderators between stress and quality of life among parents of children with autistic disorder. Stress and Health, 31(1), 5-12.
    21. Davis, B. C., Hmieleski, K. M., Webb, J. W., & Coombs, J. E. (2017). Funders` positive affective reactions to entrepreneurs` crowdfunding pitches: The influence of perceived product creativity and entrepreneurial passion. Journal of Business Venturing, 32(1), 90-106.
    22. Davis, G.B.(2002). Anytime/anyplace computing and the future of the knowledge work. Communications of the ACM, 45(12), 67–73.
    23. Day, A., Paquet, S., Scott, N., & Hambley, L. (2012). Perceived information and communication technology (ICT) demands on employee outcomes: The moderating effect of organizational ICT support. Journal of occupational health psychology, 17(4), 473.
    24. Deutsch, M., & Coleman, P. (2000). The handbook of conflict resolution: Theory and practice. San Francisco: Jossey-Bass.
    25. Edgar, F., & Geare, A. (2005). HRM practice and employee attitudes: Different measures-Different results. Personnel Review, 34(5), 534–549.
    26. Ellis, A. (1974). Experience and rationality: The making of a rational-emotive therapist. Psychotherapy: Theory, Research & Practice, 11(3), 194.
    27. Feist, G. J. (1998). A meta-analysis of personality in scientific and artistic creativity. Personality and social psychology review, 2(4), 290-309.
    28. Fila, M. J., Paik, L. S., Griffeth, R.W., & Allen, D. (2014). Disaggregating job satisfaction: Effects of perceived demands, control, and support. Journal of Business and Psychology, 29(4), 639–649.
    29. Forward, S. (1997). Emotional blackmail. NY: HaperCollins Publishers Inc.
    30. Forward, S., Frazier, D., & Newman, C. F. (1997). Emotional blackmail: When the people in your life use fear, obligation, and guilt to manipulate you.
    31. Garofalakis, J., and Stefanis, V. (2007). Using RSS feeds for effective mobile web browsing. Universal Access in the Information Society, 6(3), 249-257.
    32. Gaudioso, F., Turel, O., & Galimberti, C. (2015). Explaining work exhaustion from a coping theory perspective: roles of techno-stressors and technology-specific coping strategies. ANNUAL REVIEW OF CYBERTHERAPY AND TELEMEDICINE 2015, 14.
    33. Gaudioso, F., Turel, O., & Galimberti, C. (2017). The mediating roles of strain facets and coping strategies in translating techno-stressors into adverse job outcomes. Computers in Human Behavior, 69, 189-196.
    34. Gayeski, D.M. (2002). Learning Unplugged. American Management Association, New York, New York.
    35. Gebauer, J., Shaw, M.J. (2004). Success factors and impacts of mobile business applications: results from a mobile e-procurement study. International Journal of Electronic Commerce, 8(3), 19-41.
    36. George, J. M., & Zhou, J. (2001). When openness to experience and conscientiousness are related to creative behavior: an interactional approach. Journal of applied psychology, 86(3), 513.
    37. Goolsby, J. R. (1992). A theory of role stress in boundary spanning positions of marketing organizations. Journal of Academy of Marketing Science, 20, 155–164.
    38. Hatfield, E., Cacioppo, J., & Rapson, R. (1994). Emotional contagion. New York: Cambridge University Press.
    39. Henry, J. W., and Stone, W. (1994). A structural equation model of end-user satisfaction with a computer-based medical information system. Information resources management journal, 7(3), 21-33.
    40. Herzberg, A. (2003). Payments and banking with mobile personal devices. Communications of the ACM, 46(5), 53-58.
    41. Hobfoll, S. E. (2001). The influence of culture, community, and the nested‐self in the stress process: advancing conservation of resources theory. Applied psychology, 50(3), 337-421.
    42. Hobfoll, S. E. (2002). Social and psychological resources and adaptation. Review of general psychology, 6(4), 307-324.
    43. Hoboubi, N., Choobineh, A., Ghanavati, F. K., Keshavarzi, S., & Hosseini, A. A. (2017). The impact of job stress and job satisfaction on workforce productivity in an Iranian petrochemical industry. Safety and health at work, 8(1), 67-71.
    44. Hoffman, D. L., Novak, T. P., & Venkatesh, A. (2004). Has the Internet become indispensable? Empirical findings and model development. Communications of the ACM, 47(7), 37-42.
    45. Hoppock, R. (1935). Job satisfaction.
    46. Hsiao, K. L., Shu, Y., & Huang, T. C. (2017). Exploring the effect of compulsive social app usage on technostress and academic performance: Perspectives from personality traits. Telematics and Informatics, 34(2), 679–690.
    47. Huang, J. (2017). The Impact of Affective Events on Employees’ Psychological Well-being: Personality and Servant Leadership as Moderators (Doctoral dissertation, Concordia University).
    48. Hughes, D. J., Rowe, M., Batey, M., & Lee, A. (2012). A tale of two sites: Twitter vs. Facebook and the personality predictors of social media usage. Computers in Human Behavior, 28(2), 561-569.
    49. Hung, W. H., Chang, L. M., & Lin, C. H. (2011, July). Managing The Risk Of Overusing Mobile Phones In The Working Environment: A Study Of Ubiquitous Technostress. In PACIS (p. 81).
    50. Hung, W. H., Chen, K., & Lin, C. P. (2015). Does the proactive personality mitigate the adverse effect of technostress on productivity in the mobile environment?. Telematics and Informatics, 32(1), 143-157.
    51. Hwang, I., & Cha, O. (2018). Examining technostress creators and role stress as potential threats to employees` information security compliance. Computers in Human Behavior, 81, 282-293.
    52. Jarvenpaa, S. L., & Lang, K. R. (2005). Managing the paradoxes of mobile technology. Information systems management, 22(4), 7-23.
    53. Jarvenpaa, S.L., Lang, K.R., Takeda, Y., Tuunainen, V.K. (2003). Mobile commerce at crossroads.Communications of the ACM, 46(12), 41–44.
    54. Jena, R. K. (2015). Technostress in ICT enabled collaborative learning environment: An empirical study among Indian academician. Computers in Human Behavior, 51, 1116–1123.
    55. Jensen-Campbell, L. A., & Graziano, W. G. (2001). Agreeableness as a moderator of interpersonal conflict. Journal of Personality, 69, 323- 361.
    56. Jex, S. M., Bliese, P. D., & Buzzell, S. (2001). The impact of selfefficacy on stressor–strain relations: Coping style as an exploratory mechanism. Journal of Applied Psychology, 86, 401–409.
    57. Joo, Y. J., Lim, K. Y., & Kim, N. H. (2016). The effects of secondary teachers’ technostress on the intention to use technology in South Korea. Computers & Education, 95, 114-122.
    58. Judge, T. A., & Kammeyer-Mueller, J. D. (2012). Job attitudes. Annual review of psychology, 63, 341-367.
    59. Judge, T. A., Bono, J. E., Ilies, R., & Gerhardt, M. W. (2002). Personality and leadership: a qualitative and quantitative review. Journal of applied psychology, 87(4), 765.
    60. Karatepe, O. M., & Ngeche, R. N. (2012). Does job embeddedness mediate the effect of work engagement on job outcomes? A study of hotel employees in Cameroon. Journal of Hospitality Marketing & Management, 21, 440-461.
    61. Khan, A., Rehman, H., & Rehman, D. S. U. (2016). An empirical analysis of correlation between technostress and job satisfaction: A case of KPK, Pakistan. Pakistan Journal of Information Management & Libraries (PJIM&L), 14.
    62. Kula, S. (2017). Occupational stress, supervisor support, job satisfaction, and work-related burnout: Perceptions of Turkish National Police (TNP) members. Police Practice and Research, 18(2), 146-159.
    63. La Torre, G., Esposito, A., Sciarra, I., & Chiappetta, M. (2019). Definition, symptoms and risk of techno-stress: a systematic review. International archives of occupational and environmental health, 92(1), 13-35.
    64. Lazarus, R. S., & Folkman, S. (1984). Stress, appraisal, and coping. New York, NY: Springer
    65. Lee, S. B., Lee, S. C., & Suh, Y. H. (2016). Technostress from mobile communication and its impact on quality of life and productivity. Total Quality Management, 27(7), 775–790.
    66. Lee, Y. H., & Chelladurai, P. (2018). Emotional intelligence, emotional labor, coach burnout, job satisfaction, and turnover intention in sport leadership. European Sport Management Quarterly, 18(4), 393-412.
    67. LePine, J. A., & Van Dyne, L. (2001). Voice and cooperative behavior as contrasting forms of contextual performance: evidence of differential relationships with big five personality characteristics and cognitive ability. Journal of applied psychology, 86(2), 326.
    68. Lewin, J. E., & Sager, J. K. (2008). Salespeople burnout: A test of the coping-meditational model of social support. The Journal of Personal Selling & Sales Management, 28(3), 233–239.
    69. Lewin, J. E., & Sager, J. K. (2009). An investigation of the influence of coping resources in salespersons’ emotional exhaustion. Industrial Marketing Management, 38(7), 796–805.
    70. Liang, T. P., Huang, C. W., Yeh, Y. H., & Lin, B. (2007). Adoption of mobile technology in business: a fit-viability model. Industrial management & data systems, 107(8), 1154-1169.
    71. Lindblom, J., & Thorvald, P. (2017). Manufacturing in the wild–Viewing human-based assembly through the lens of distributed cognition. Production & Manufacturing Research, 5(1), 57-80.
    72. Liu, C. C. (2010). The relationship between employees’ perception of emotional blackmail and their well-being. Procedia-Social and Behavioral Sciences, 5, 299-303.
    73. Liu, H. L., & Lo, V. H. (2018). An integrated model of workload, autonomy, burnout, job satisfaction, and turnover intention among Taiwanese reporters. Asian Journal of Communication, 28(2), 153-169.
    74. llisey, A. F., Noblet, A. J., Lamontagne, A. D., & Houdmont, J. (2014). Testing a model of officer intentions to quit: The mediating effects of job stress and job satisfaction. Criminal Justice and Behavior, 41(6), 751–771.
    75. Locke, E. A. (1976). The nature and causes of job satisfaction. In M. D. Dunnette (Ed.), Handbook of industrial and organizational psychology. Chicago, IL: Rand McNally.
    76. Lu, A. C. C., & Gursoy, D. (2016). Impact of job burnout on satisfaction and turnover intention: do generational differences matter?. Journal of Hospitality & Tourism Research, 40(2), 210-235.
    77. Lu, D. M., Sun, N., Hong, S., Fan, Y. Y., Kong, F. Y., & Li, Q. J. (2015). Occupational stress and coping strategies among emergency department nurses of China. Archives of psychiatric nursing, 29(4), 208-212.
    78. Lucas, R. E., Diener, E., Grob, A., Suh, E. M., & Shao, L. (2000). Cross-cultural evidence for the fundamental features of extraversion. Journal of personality and social psychology, 79(3), 452.
    79. Maier, C., Laumer, S., Weinert, C., & Weitzel, T. (2015). The effects of technostress and switching stress on discontinued use of social networking services: a study of Facebook use. Information Systems Journal, 25(3), 275-308.
    80. Malik, A., Kumra, R., & Srivastava, V. (2013). Determinants of consumer acceptance of m-commerce. South Asian Journal of Management, 20(2), 102.
    81. Malladi, R., Agrawal, D.P. (2002). Current and future applications of mobile and wireless networks. Communications of the ACM, 45(10), 144-146.
    82. Mallat, N., Rossi, M., Tuunainen, V.K.(2004). Mobile banking services. Communicates of the ACM, 47(5), 42-46.
    83. Masinge, K. (2010). Factors influencing the adoption of mobile banking services at the Bottom of the Pyramid in South Africa (Doctoral dissertation, University of Pretoria).
    84. McCrae, R. R., & Costa, P. T. (1985). Updating Norman`s" adequacy taxonomy": Intelligence and personality dimensions in natural language and in questionnaires. Journal of Personality and Social Psychology, 49(3), 710.
    85. McCrae, R. R., & Costa, P. T. (1987). Validation of the five-factor model of personality across instruments and observers. Journal of Personality and Social Psychology, 52(1), 81.
    86. McCrae, R. R., & Costa, P. T., Jr. (2003). Personality in adulthood: A Five-Factor Theory perspective. New York, NY: Guilford Press.
    87. McCrae, R. R., & John, O. P. (1992). An introduction to the five‐factor model and its applications. Journal of Personality, 60(2), 175-215.
    88. McKnight, D. H., Phillips, B., & Hardgrave, B. C. (2009). Which reduces IT turnover intention the most: Workplace characteristics or job characteristics? Information & Management, 46(3), 167–174.
    89. McNaughton, D., & Light, J. (2013). The iPad and mobile technology revolution: Benefits and challenges for individuals who require augmentative and alternative communication. Augmentative and Alternative Communication, 29(2), 107-116
    90. Meyer, J., Allen, N., & Smith, C. (1993). Commitment to organizations and occupations: Extension and test of a three-component conceptualization. Journal of Applied Psychology, 78, 538–551.
    91. Miao, C., Humphrey, R., & Qian, S. (2016). Leader emotional intelligence and subordinate job satisfaction: A meta-analysis of main, mediator, and moderator effects. Personality and Individual Differences, 102, 13–24.
    92. Mobley, W. H. (1977). Intermediate linkages in the relationship between job satisfaction and employee turnover. Journal of Applied Psychology, 62(2), 237–240.
    93. Mobley, W. H., Horner, S. O., & Hollingsworth, A. (1978). An evaluation of precursors of hospital employee turnover. Journal of Applied Psychology, 63, 408-414.
    94. Nah, F., Siau, K., Sheng, H. (2005). The value of mobile applications: a study on a public utility company. Communications of the ACM, 48(2), 85-90.
    95. Newzoo. (2018). Top 50 Countries/Markets by Smartphone Users and Penetration. Retrieved from https://newzoo.com/insights/rankings/top-50-countries-by-smartphone-penetration-and-users/
    96. Nimrod, G. (2018). Technostress: measuring a new threat to well-being in later life. Aging & mental health, 22(8), 1086-1093.
    97. Parks-Leduc, L., Feldman, G., & Bardi, A. (2015). Personality traits and personal values: A meta-analysis. Personality and Social Psychology Review, 19(1), 3-29.
    98. Perry, M., O’hara, K., Sellen, A., Brown, B., Harper, R. (2001). Dealing with mobility: understanding access anytime, anywhere. ACM Transaction on Computer-Human Interaction, 8(4), 323-347.
    99. Prosen, M., & Piskar, F. (2015). Job satisfaction of Slovenian hospital nursing workforce. Journal of nursing management, 23(2), 242-251.
    100. Ragu-Nathan, T. S., Tarafdar, M., Ragu-Nathan, B. S., & Tu, Q. (2008). The consequences of technostress for end users in organizations: Conceptual development and empirical validation. Information systems research, 19(4), 417-433.
    101. Riketta, M. (2008). The causal relation between job attitudes and performance: A meta-analysis of panel studies. Journal of Applied Psychology, 93(2), 472.
    102. Robbins, S. P. (2003). Organizational behaviour concepts, controversies, application (8th ed.). New Jersey, USA: Publisher: Prentice-Hall International.
    103. Sardzˇoska, E. G., & Tang, T. L. P. (2012). Work-related behavioral intentions in Macedonia: Coping strategies, work environment, love of money, job satisfaction, and demographic variables. Journal of Business Ethics, 108(3), 373–391.
    104. Sarker, S., Wells, J.D.(2003). Understanding mobile handheld device use and adoption. Communications of the ACM, 46(12), 35–40.
    105. Sellberg, C., & Susi, T. (2014). Technostress in the office: a distributed cognition perspective on human–technology interaction. Cognition, Technology & Work, 16(2), 187-201.
    106. Senf, K., & Liau, A. K. (2013). The effects of positive interventions on happiness and depressive symptoms, with an examination of personality as a moderator. Journal of Happiness Studies, 14(2), 591-612.
    107. Sheng, H., Nah, F. F. H., & Siau, K. (2005). Strategic implications of mobile technology: A case study using Value-Focused Thinking. The Journal of Strategic Information Systems, 14(3), 269-290.
    108. Siau, K., Lim, E. P., & Shen, Z. (2001). Mobile commerce: Promises, challenges and research agenda. Journal of Database Management (JDM), 12(3), 4-13.
    109. Siau, K., Shen, Z.(2003). Building customer trust in mobile commerce. Communications of the ACM, 46(4), 91-94.
    110. Siau, K., Sheng, H., & Nah, F. F. H. (2004). The value of mobile commerce to customers. SIGHCI 2004 proceedings, 8.
    111. Siqueira, V. T. A., & Kurcgant, P. (2012). Job Satisfaction: a quality indicator in nursing human resource management. Revista da Escola de Enfermagem da USP, 46(1), 151-157.
    112. Siu, O. L., Spector, P. E., Cooper, C. L., Lu, L., & Yu, S. (2002). Managerial stress in greater China: The direct and moderator effects of coping strategies and work locus of control. Applied psychology, 51(4), 608-632.
    113. Spector, P. E. (1997). Job satisfaction: Application, assessment, causes, and consequences. Solid Action on Globalization and Environment, 3, (London, UK).
    114. Stock, R. M., von Hippel, E., & Gillert, N. L. (2016). Impacts of personality traits on consumer innovation success. Research Policy, 45(4), 757-769.
    115. Strutton, D., Pelton, L. E., & Lumpkin, J. (1995). Personality characteristics and salespeople’s choice of coping strategies. Journal of the Academy of Marketing Science, 23, 32–140.
    116. Suh, A., & Lee, J. (2017). Understanding teleworkers’ technostress and its influence on job satisfaction. Internet Research, 27(1), 140–159.
    117. Tagurum, Y. O., Okonoda, K. M., Miner, C. A., Bello, D. A., & Tagurum, D. J. (2017). Effect of technostress on job performance and coping strategies among academic staff of a tertiary institution in north-central Nigeria.
    118. Tang, C. S. K., Au, W. T., Schwarzer, R., & Schmitz, G. (2001). Mental health outcomes of job stress among Chinese teachers: Role of stress resource factors and burnout. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 22(8), 887-901.
    119. Tang, J. H., Chen, M. C., Yang, C. Y., Chung, T. Y., & Lee, Y. A. (2016). Personality traits, interpersonal relationships, online social support, and Facebook addiction. Telematics and Informatics, 33(1), 102-108.
    120. Tang, S., Siu, O., & Cheung, F. (2014). A study of work–family enrichment among Chinese employees: The mediating role between work support and job satisfaction. Applied Psychology, 63(1), 130–150.
    121. Tang, T. L. P. (2014). From poverty to prosperity: Does high pay satisfaction curb corruption. In A keynote speech delivered at the 2nd International Conference on Critical Issues in Business and Economics, Gümü § hane, Turkey.
    122. Tang, T. L. P., & Hammontree, M. L. (1992). The effects of hardiness, police stress, and life stress on police officers’ illness and absenteeism. Public Personnel Management, 21, 493–510.
    123. Tarafdar, M., Bolman Pullins, E., & Ragu-Nathan, T. S. (2014). Examining impacts of technostress on the professional salesperson`s behavioural performance. Journal of Personal Selling & Sales Management, 34(1), 51-69.
    124. Tarafdar, M., Tu, Q., Ragu-Nathan, B. S., & Ragu-Nathan, T. S. (2007). The impact of technostress on role stress and productivity. Journal of Management Information Systems, 24(1), 301-328.
    125. Tarafdar, M., Tu, Q., Ragu-Nathan, T. S., & Ragu-Nathan, B. S. (2011). Crossing to the dark side: examining creators, outcomes, and inhibitors of technostress. Communications of the ACM, 54(9), 113-120.
    126. Tett, R. P., & Meyer, J. P. (1993). Job satisfaction, organizational commitment, turnover intention, and turnover: path analyses based on meta‐analytic findings. Personnel psychology, 46(2), 259-293.
    127. Thompson, E. R. (2008). Development and validation of an international English big-five mini-markers. Personality and individual differences, 45(6), 542-548.
    128. Turel, O., & Gaudioso, F. (2018). Techno-stressors, distress and strain: the roles of leadership and competitive climates. Cognition, Technology & Work, 20(2), 309-324.
    129. Varshney, U., Vetter, R. (2000). Emerging mobile and wireless networks. Communications of the ACM , 43(6), 73-81.
    130. Vranjes, I., Baillien, E., Vandebosch, H., Erreygers, S., & De Witte, H. (2017). The dark side of working online: Towards a definition and an Emotion Reaction model of workplace cyberbullying. Computers in Human Behavior, 69, 324-334.
    131. Vroom, V. H. (1964). Work and motivation (Vol. 54). New York: Wiley.
    132. Wang, J. L., Jackson, L. A., Zhang, D. J., & Su, Z. Q. (2012). The relationships among the Big Five Personality factors, self-esteem, narcissism, and sensation-seeking to Chinese University students’ uses of social networking sites (SNSs). Computers in Human Behavior, 28(6), 2313-2319.
    133. We Are Social and Hootsuite. (2018). GLOBAL DIGITAL REPORT 2018. Retrieved from https://digitalreport.wearesocial.com/
    134. Weil, M. M., & Rosen, L. D. (1997). Technostress: Coping with technology@ work@ home@ play (pp. 29-32). New York: Wiley.
    135. Weiss, D. J., Dawis, R. V., England, G. W., & Lofquist, L. H. (1967). Minnesota studies in vocational rehabilitation. Manual for the Minnesota satisfaction questionnaire, 22, 23-4.
    136. Weiss, H. M., & Cropanzano, R. (1996). Affective events theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work.
    137. Wilmer, H. H., Sherman, L. E., & Chein, J. M. (2017). Smartphones and cognition: A review of research exploring the links between mobile technology habits and cognitive functioning. Frontiers in psychology, 8, 605.
    138. Wismeijer, A. A., Van Assen, M. A., Sijtsma, K., & Vingerhoets, A. J. (2009). Is the negative association between self-concealment and subjective well-being mediated by mood awareness?. Journal of Social and Clinical Psychology, 28(6), 728-748.
    139. Wu, J., Wang, N., Mei, W., & Liu, L. (2017, May). Does Techno-invasion Trigger Job Anxiety? Moderating Effects of Computer Self-efficacy and Perceived Organizational Support. In WHICEB(p. 42).
    140. Yang, H. L., & Lin, R. X. (2018). The Impacts of Solomo Services Technostress on Anxiety. Journal of Electronic Commerce Research, 19(2), 186-200.
    141. Yu, J. C., Kuo, L. H., Chen, L. M., Yang, H. J., Yang, H. H., and Hu, W. C. (2009). Assessing and managing mobile technostress. WSEAS TRANSACTIONS on COMMUNICATIONS, 4(8), 416-425.
    142. Zhao, H., & Seibert, S. E. (2006). The Big Five personality dimensions and entrepreneurial status: A meta-analytical review. Journal of applied psychology, 91(2), 259.
    143. Ziegler, J., Dearden, P., & Rollins, R. (2012). But are tourists satisfied? Importance-performance analysis of the whale shark tourism industry on Isla Holbox, Mexico. Tourism Management, 33(3), 692-701.
    144. Zohar, A. H. (1999). The epidemiology of obsessive-compulsive disorder in children and adolescents. Child and Adolescent Psychiatric Clinics, 8(3), 445-460.
    描述: 碩士
    國立政治大學
    資訊管理學系
    106356031
    資料來源: http://thesis.lib.nccu.edu.tw/record/#G0106356031
    資料類型: thesis
    DOI: 10.6814/NCCU202001830
    顯示於類別:[資訊管理學系] 學位論文

    文件中的檔案:

    檔案 描述 大小格式瀏覽次數
    603101.pdf4309KbAdobe PDF2306檢視/開啟


    在政大典藏中所有的資料項目都受到原著作權保護.


    社群 sharing

    著作權政策宣告 Copyright Announcement
    1.本網站之數位內容為國立政治大學所收錄之機構典藏，無償提供學術研究與公眾教育等公益性使用，惟仍請適度，合理使用本網站之內容，以尊重著作權人之權益。商業上之利用，則請先取得著作權人之授權。
    The digital content of this website is part of National Chengchi University Institutional Repository. It provides free access to academic research and public education for non-commercial use. Please utilize it in a proper and reasonable manner and respect the rights of copyright owners. For commercial use, please obtain authorization from the copyright owner in advance.

    2.本網站之製作，已盡力防止侵害著作權人之權益，如仍發現本網站之數位內容有侵害著作權人權益情事者，請權利人通知本網站維護人員(nccur@nccu.edu.tw)，維護人員將立即採取移除該數位著作等補救措施。
    NCCU Institutional Repository is made to protect the interests of copyright owners. If you believe that any material on the website infringes copyright, please contact our staff(nccur@nccu.edu.tw). We will remove the work from the repository and investigate your claim.
    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - 回饋