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Title:	即時通訊軟體（LINE）的使用對工作倦怠之影響：以工作資源為調節變數 The Impact of Using Instant Messaging Software（LINE）on Job Burnout：Job Resources as a Moderator
Authors:	陳巧穎 Chen, Chiao-Ying
Contributors:	陳敦源 Chen, Don-Yun 陳巧穎 Chen, Chiao-Ying
Keywords:	即時通訊工作倦怠工作要求－資源模型 Instant Messaging Job Burnout Job Demands-Resources Model
Date:	2020
Issue Date:	2020-09-02 12:53:30 (UTC+8)
Abstract:	本研究目的是研究使用即時通訊軟體（LINE）對工作倦怠的影響。基於工作要求－資源模型理論，探討 LINE 之工作要求、工作資源與工作倦怠之間的關係。本研究採用問卷調查，總共回收 368 份有效樣本。這些資料以 SPSS 與 LISREL 軟體進行各項分析。研究結果顯現：在 LINE 之工作要求部分，科技干擾、科技超載、及科技侵犯，對工作倦怠有顯著正向影響；工作資源部分，職場正義、社會支援在 LINE 之工作要求與工作倦怠之間具有調節作用。最後，本研究建議應減少過度的 LINE 之工作要求，增加重要的工作資源（即職場正義、社會支援），從而降低工作倦怠的風險。 The purpose of this study was to inquiry the impact of using instant messaging software（LINE）on job burnout. Based on the job demands-resources（JD-R）model, this study was to investigate the relationship between job demands（LINE）, job resources, and job burnout. This study used questionnaire survey, we received total 368 effective samples. Data were analyzed by SPSS and LISREL. Results showed that: Regarding the job demands（LINE）dimension, technology interruption, technology overload, and technology invasion have significant positive impact on job burnout; In the job resources dimension, workplace justice and social support have regulating effect between the job demands（LINE）and job burnout. Finally, this study suggest that policy makers should reduce excessive job demands（LINE）and increasing important job resources（i.e., workplace justice and social support）, which in turn, may decrease the risk for job burnout.
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Description:	碩士國立政治大學行政管理碩士學程 107921091
Source URI:	http://thesis.lib.nccu.edu.tw/record/#G0107921091
Data Type:	thesis
DOI:	10.6814/NCCU202001686
Appears in Collections:	[Master for Eminent Public Administrators] Theses

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