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    题名: 代理商行銷模式創新之研究 - 崇越科技
    Research on the innovation of agent marketing model Case Study of TOPCO SCIENTIFIC CO.,LTD.
    作者: 劉永忠
    LIU, YUNG-CHUNG
    贡献者: 季延平
    劉永忠
    LIU, YUNG-CHUNG
    关键词: 代理商
    半導體
    崇越科技
    日期: 2019
    上传时间: 2019-09-05 15:54:46 (UTC+8)
    摘要: 半導體產業具有資本密集、技術密集的特性,反應在獲利績效上,則是高風險及高獲利性;即大賺、大賠、高獲利、高風險的產業特性。近年來,對半導體相關材料和化學品的需求已達到300億新台幣。蓬勃發展的半導體產業也推動了產業鏈中對相關材料和化學品的巨大需求。新規格工廠大規模生產後,對材料和化學品的需求可高達近1000億元。

    半導體原物料供應商與整體半導體產業之間的關係密不可分。由於半導體產品淘汰快速,整個半導體原物料供應商必須作到資訊即時連線,有彈性的因應市場的緊急需求與快速變化。在如此龐大的市場商機驅動之下,使得許多大廠紛紛投入大量資源,致力於半導體原物料供應產業。然而,在過去之研究文獻中,以半導體原物料專業行銷為主題之相關研究卻數量稀少。因此,本研究將以顧客的觀點出發,探討半導體原物料供應商之行銷模式研究,並根據研究結果提出建議,以做為業者未來決策發展之參考。
    The semiconductor industry is characterized by capital intensiveness and technology intensiveness. In terms of profitability performance, it is high risk and high profitability; that is, the industry characteristics of big profit, big loss, high profit, and high risk. In recent years, demand for semiconductor-related materials and chemicals has reached NT$30 billion. The booming semiconductor industry has also driven huge demand for related materials and chemicals in the industry chain. After the large-scale production of new, the demand for materials and chemicals can reach nearly 100 billion yuan.
    The relationship between semiconductor raw material suppliers and the overall semiconductor industry is inextricably linked. Due to the rapid elimination of semiconductor products, semiconductor raw material supplier must make instant information connection, flexible to respond to the urgent needs and rapid changes of the. by such a huge market opportunity, many large companies have invested a lot of resources in the semiconductor raw material supply industry. However, in the past research, the related on the professional marketing of semiconductor materials is rare. Therefore, this study will explore the marketing model of semiconductor raw suppliers from the perspective of customers, and make recommendations based on the results, as a reference for the future decision-making development of industry.
    參考文獻: 1.WSTS 2019 WSTS has published the Q4 2018 semiconductor market figures
    https://www.wsts.org/76/103/WSTS-has-published-the-Q4-2018-semiconductor-market-figures
    一、中文
    1. Jeff Sweat(2000),「面面俱到的客戶服務」,e-CIO 資訊傳真周刊,六月,pp.57。
    2. NCR(2000),「客戶導向時代的企業智慧腦」,資訊與電腦,七月,pp.50-52。
    3. 古永嘉(1996),「企業研究方法」,台北:華泰,pp.53-55。譯自Donald R. Cooper,C. William Emory。
    4. 吳行健(2001),「顧客關係管理CRM」,管理雜誌,322 期,四月,p.45。
    5. 吳欣穎(2000),企業導入顧客關係管理之研究,台北大學企業管理研究所未
    出版碩士論文。
    6. 吳思華(2000),策略九說,臉譜,pp.236。
    7. 汪國昀(2000),「發展客戶關係管理之道」,e-CIO 資訊傳真周刊,三月,P.64。
    8. 吳震明、黃瓊慧(2000),「企業的競爭利器---CRM 服務管理系統」,經營決策論壇,22 期,10 月,叡揚資訊,pp.26-27。
    9. 呂麗琴(2000),證券商網站採行客戶縣係管理系統之研究,淡江大學資訊管
    理學研究所未出版碩士論文。
    10. 林玫君(2000),「企業的核心價值---CRM 銷售管理系統」,經營決策論壇,22 期,10 月,叡揚資訊,pp.23-25。
    11. 季延平(1999),「認清CRM 的真貌」,資訊與電腦,五月,pp.57-61。
    12. 邱怡佳(1988),整合性行銷傳播視劃模式之研究-以消費性產品為例,政治
    學企業管理研究所未出版碩士論文,pp.10。
    13. 洪順慶(民84),"一對一獲取顧客終身價值", 工商時報,33 版,12 月21 日。
    14. 洪順慶(1995),「保證品質信號發射理論之消費者面實證」,中山管理評論第3卷第2 期,pp.1-23。
    15. 陳文華(1999),「應用資料倉儲系統建立CRM」,資訊與電腦,五月,pp.122-127。
    16. 陳文華(2000),「運用資料倉儲技術於顧客關係管理」,能力雜誌,一月,
    pp.132-138。
    17. 組合國際(2000),「資料倉儲與供應鏈管理的結合應用」,資訊與電腦,九月,PP.127-129。
    18. 張世敏譯(2000),「掌握與客戶的關係」,e-CIO 資訊傳真周刊,八月二十八日,pp.48-51。
    19. 陳惠媚(2001),「紙上研討會利用Call Center 做好客戶關係管理」,資訊與電腦,二月,p.83。
    20. 郭恬如(1999),虛擬社區顧客輪廓資料、關係行銷及其隱私權議題,政大企
    管研究所未出版碩士論文。
    21. 曹偉玲(1999),整合行銷傳播(MIC)在有線電視頻道的應用研究,政治大學廣告研究所未出版碩士論文,PP.33-35。
    22. 郭瓊隆(1999),整合行銷傳播規劃在網路行銷上應用- 以台灣電子商店為
    例,輔仁大學大眾傳播研究所未出版碩士論文,pp.30-47。
    23. 程曦資訊(2001),「CTI 應用在Web 之客戶中心」,通訊雜誌,四月,pp.70-75。
    24. 楊榮宗(1998),「資料處理技術應用新風雲-資料倉儲(Data Warehousing)與資料採擷(Data Mining)」,育達學報,十二月,pp.149-157。
    25. 楊國樞、文崇一、吳聰賢、李亦園(1989),社會及行為科學研究法,六刷,
    台北:東華書局,pp.135-158。
    26. 遠擎管理顧問公司(2001),顧客關係管理深度解析,台北:遠擎,p.115。
    27. 蔡美瑛、陳蕙芬(1998),「整合行銷傳播在高科技產業行銷上之應用-以
    Computex Taipei’96 英代爾(Intel)公司參展個案為例」,民意研究季刊,204:pp.46-62。
    28. 劉勇麟,(2000),「企業的利基來源---CRM 行銷管理系統」,經營決策論壇,22 期,10 月,叡揚資訊,pp.28-31。
    29. 盧玉鈴(1999),網際網路與基督教傳播機構的跨媒體結合-從整合行銷傳播
    的角度探討,政大廣電研究所未出版碩士論文,p.48
    30. 盧坤利,(2000),台灣地區企業採用顧客關係管理系統之影響因素研究,台
    灣大學商學研究所未出版碩士論文。
    31. 戴雨蘋(1999),從關係行銷之觀點探討買賣雙方關係-台灣地區半導體產業
    之實證研究,中正大學企業管理研究所未出版碩士論文,p.30。
    32. 蕭正平(2000),顧客關係行銷的發展與實務,台大商學研究所未出版碩士論
    文。
    33. 聯慷科技(2001),「從傳統CTI 到Web Enable」,,通訊雜誌,四月,pp.76-78。

    二、英文
    1. Anil, B. (1999), "Customer Relationship Management", 1st ed., toolbox Portal for CRM.
    2. Armstrong, G. & P. Kotler (2000), "Marketing: An Introduction ", 5th ed., Prentice Hall, New-Jersey.
    3. Bagozzi, R. P. (1995), " Reflections on Relationship Marketing in Consumer Markets", Journal of the Academy of Marketing Science, Fall,pp.272-277.
    4. Berry, L. L. (1983), "Relationship Marketing, Emerging Perspective on Service Marketing", American Marketing Association, pp.25-28.
    5. Berry, L. L. & A. Parasuraman (1991), "Marketing Service-Competing Through Quality", New York: The Free Press.
    6. Berry, L. L. (1995), "Relationship Marketing of Services-Growing Interest,Emerging Perspectives", Journal of the Academy of Marketing Science, Fall, pp.236-245.
    7. Bitner, M. J. (1995), "Building Service Relationships: It`s All About Promises,Journal of the Academy of Marketing Science" , No.4, 1995, pp.246-251.
    8. Blattberg, R. C. & J. Deighton (1991), "Interactive Marketing: Exploiting the Age of Addressability", Solan Management Review, Fall 1991,pp.5-14.
    9. Blattberg, R. A. & J. Deighton (1996), "Manage Marketing by the Customer Equity Test",Harvard Business Review, July-August, pp.136-144.
    10. Copulsky, J. R. & M. J. Wolf (1990), "Relationship marketing: Position for the Future", Journal of Business Strategy, July/August, pp.16-20.
    11. David Shepard Associates, Inc (1995), "The Mew Direct Marketing: How to Implement Profit-Driven Database marketing Strateg", 2nd de., Burr Ridge:Illinois.
    12. Duncan, T. (1993),"To fathom integrated marketing, divel", Advertising Age, Vol:64, Oct, 11, 1993.
    13. Duncan, T. & C. Caywood (1994), "The Concept, Process, and Evolution of Integrated Marketing Communication, Integrated Communication: Synergy of Persuasive Voices" , Publishers Mahwah, New Jersey,1996.
    14. Duncan, T. & C. Caywood (1996), "The Concept, Process, and Evolution of Integrated Marketing Communication, Integrated Communication ", Advertising Age, Vol: 64, Oct. 11.
    15. Fletcher, K., G. Wright & C. Desai (1996), "The Role of Organizational Factors in the Adoption and Sophistication of Database Marketing in the UK Financial
    Services Industry", Journal of Direct Marketing, 10(1), pp.10-21.
    16. Foster, J. (1990), "Working Together: how companies are integrating their corporate communications", Public Relations Journal, pp.18-19.
    17. Frost, R. D. (1999), Marketing on the Internet: principles of online marketing,New Jersey, Prentice Hall. Inc.p.225.
    18. Goordon, S. L. (1999), "CRM: aka, the Intelligen Enterprise ? ", intelligent Enterprise, November 16, p.p. 8-13.
    19. Gronroos, C. (1990),"Relationship Approach to Marketing in Service Contexts:The Marketing and Organizational Behavior Interface", Journal of Business Rebenrch, January , pp.3-11.
    20. Gronroos, C. (1994), "From Marketing Mix to Relationship Marketing:Toward a Paradigm Shift in Marketing", Management Decision, Vol.32, No2. pp.8-20.
    21. Hughes, A. M. (1996), "The Complete Database Marketer", Revised ed., Chicago: IRWIN Publishing.
    22. Jackson, R. R. & P. Wang (1994), "Strategic Database Marketing", Dhicago:Mtc Publishing.
    23. Kalakota, R. & M. Robinson (1999), "e-Business: Roadmap for Success", 1st ed.,U.S.A.: Mary T. O’Brien.
    24. Knilans, G. (1997), "Database Marketing: Fad, Fantasy or Realty ? ", Journal of Direct Marketing, May 1997,pp.48-51.
    25. Kotler, P. (1994), " Marketing management: analysis, planning, implementation,and control", New Jersey : Prentice-Hall, Englewood Cliffs.
    26. Kotler, P. (1998), "Marketing management: analysis, planning, implementation,and control", 9thed., Englewood Cliffs: Prentice-Hall, Inc.
    27. Lim, K. K., P. Ahmed & M. Zairi, (1999), "Managing for Quality through Knowledge Management”, Total Quality Management, Jul, ppl.615-621.
    28. Levins, I. (1998), "One-On-One Relationship Marketing Comes Of Age ", Journal of Medical & Media, June. pp.44-52.
    29. Magretta, J. (1998), "The power of virtual integration: An interview with Dell Computer’s Michael Dell", Harvard Business Review, Mar/Apr, pp. 72-84.
    30. Morgan, R. M. & S. D. Hunt (1994) commitment-trust theory of relationship marketing", Journal of Marketing, July, p20-p38.
    31. O’Dell C., Grayson J. & N. Essaides, (1998), If only we knew what we know, The free press.
    32. Parasuraman, A., V. A. Zethaml & L. L. Berry (1991), " Refinement and Reassessment of the SERVQUAL Scale", Journal of Retailing 67(4) Winter:420-450.
    33. Payne, et al. (1995), Relationship Marketing for Competitive Advantage, Oxford:Butter-Worth-Heinemann.
    34. Peppers, D. & M. Rogers (1993), The One to One Future, Raphael Sagalyn, Inc.
    (謝晶瑩譯)
    35. Pepper, D., M. Rogers & B. Dorf (1999),"Is your company ready for one to one marketing?", Harvard Buciness Review, Jan/Feb,pp.151-160.
    36. Robinson, R. (2000b). "Vendors scramble in a fractured CRM market".Computerworld.
    37. Schultz, D.E. (1993),"Integrated marketing communications: Maybe definition is in the point view ", Marketing news, Vol: 27, Jan.18, p17.
    38. Seybold, P. B. (2000), ,"Customer. Com: how to create a profitable business strategy for the internet and beyond ", Patricia Seybold Group, Inc.(謝偉勛譯)
    39. Shani, D. & S. Chalasani (1992), "Exploiting Niches Using Relationship Marketing", Journal of Consumer Marketing, Summer. pp.33-42.
    40. Shaw, R., & M. Stone (1990), "Database Marketing", Aldershot: gower Publishing.
    41. Sheth, J. N., & A. Parvatiyar (1995), "Relationship Marketing in Consumer Markets: Antecedents and Consequences", Journal of the Academy of Marketing
    Science, No. 23(fall), pp. 255-271.
    42. Stone, M. & N. Woodcock (1996), "Relationshiip Marketing", Kogan Page Ltd.
    43. Surprenant, C. F. & M. R. Solomon (1987), "Predictability and Personalization in
    the Service Encounter", Journal of Marketing, 51: pp. 86-96.
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    46. Williams, J. D., S. L. Han & W. J. Qualls (1998), " A Conceptual Model and Study of Corss-Cultural Business Relationships", Journal of Business Research,
    pp.135-143.

    三、網站
    1. Commerce Net,「網際網路對於客戶服的衝擊」、「漫談CRM 架構及義」,http://www.nii.org.tw。
    2. Lycos Asia 財經頻道,「21 世紀-顧客導向的世紀楮重CRM 規畫」,
    http://tw.finance.lycosasia.com。
    3. 13 資訊傳真週刊,民國八十九年一月,http://ifw.infopro.com。
    4. 13 經濟部商業自動化計劃-網際發路商業應用四年計劃,「電子商務導
    航」,第二卷第十三期,http://www.ec.org .tw。
    5. 叡揚資訊,http://www.gss.com.tw。
    6. 電 子 商 務 資 訊 網 ,「淺談CRM - 顧客關係管理概念」,
    http://www.e21times.com。
    描述: 碩士
    國立政治大學
    經營管理碩士學程(EMBA)
    106932055
    資料來源: http://thesis.lib.nccu.edu.tw/record/#G0106932055
    数据类型: thesis
    DOI: 10.6814/NCCU201900842
    显示于类别:[經營管理碩士學程EMBA] 學位論文

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