English  |  正體中文  |  简体中文  |  Post-Print筆數 : 27 |  Items with full text/Total items : 113822/144841 (79%)
Visitors : 51783564      Online Users : 560
RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
Scope Tips:
  • please add "double quotation mark" for query phrases to get precise results
  • please goto advance search for comprehansive author search
  • Adv. Search
    HomeLoginUploadHelpAboutAdminister Goto mobile version
    Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/119161


    Title: 內容為王?內容行銷對線上消費者購買意願之影響:以台灣低成本航空公司臉書內容策略為例
    Content is king? The impact of content marketing on purchase intention of online consumers: a study of Facebook content strategy of low-cost carriers in Taiwan
    Authors: 陳依蓮
    Chen, I-Lien
    Contributors: 陳聖智
    Chen, Sheng-Chih
    陳依蓮
    Chen, I-Lien
    Keywords: 內容行銷
    購買意願
    使用者互動
    品牌形象
    台灣線上消費者
    低成本航空
    臉書內容策略
    Content marketing
    Purchase intention
    User engagement
    Brand image
    Taiwanese online consumers
    Low-cost carrier
    Facebook content strategy
    Date: 2018
    Issue Date: 2018-08-02 16:25:34 (UTC+8)
    Abstract: The research seeks to understand the relationship between Facebook content, user engagement, and online consumers’ purchase intention of low-cost carriers (LCCs) in Taiwan. By analyzing the data of Facebook Business Manager, and distributing online surveys (N=331) among Taiwanese online consumers of LCCs, the result demonstrated a positive relationship between the content of LCCs’ Facebook Pages, the engagement with LCCs’ Facebook Pages, the reliability and image of LCCs, and the purchase intention of LCCs. Moreover, respondents who have become fans of LCCs’ Facebook Pages have more positive sentiments towards the content, more engagement, and higher purchase intention. For the ‘super fans’ who view and interact with the Pages for once or twice or more per week, they react more positively towards LCCs’ Facebook content, more engagement, and higher purchase intention. Airfare promotion is the most popular type of content that fans engage with. The research contributes to understanding the LCC’s content marketing trends in Taiwanese market and the key factors that influence purchase intention.
    Reference: Araujo, T., & Neijens, P. (2012). Friend me: which factors influence top global brands participation in social network sites. Internet Research, 22(5), 626-640.

    Bagozzi, R. P., & Dholakia, U. M. (2006). Antecedents and purchase consequences of customer participation in small group brand communities. International Journal of research in Marketing, 23(1), 45-61.

    Bonsón, E., & Ratkai, M. (2013). A set of metrics to assess stakeholder engagement and social legitimacy on a corporate Facebook page. Online Information Review, 37(5), 787-803.

    Budd, L., Francis, G., Humphreys, I., & Ison, S. (2014). Grounded: Characterising the market exit of European low cost airlines. Journal of Air Transport Management, 34, 78-85.

    Bryman, A., & Bell, E., (2011). Business Research Methods. 3rd Edition. Oxford: Oxford University Press.

    Chan, J. K. L. (2014). Understanding the meaning of low airfare and satisfaction among leisure air travellers using Malaysian low-cost airlines. Journal of Vacation Marketing, 20(3), 211-223.

    Chaturvedi, S., & Gupta, S. (2014). Effect Of Social Media On Online Shopping Behaviour Of Apparels In Jaipur City: An Analytical Review. Journal of Business Management, Commerce & Research, 2(7), 1-8.

    Chiou, Y. C., & Chen, Y. H. (2010). Factors influencing the intentions of passengers regarding full service and low cost carriers: A note. Journal of Air Transport Management, 16(4), 226-228.

    Chu, S. C. & Kim, Y (2011), Determinants of Consumer Engagement in Electronic Word‑of‑Mouth (eWOM) in Social Networking Sites, International Journal of Advertising, 30(1), 47-75.

    Clavé, S. A., Saladié, Ò., Cortés-Jiménez, I., Young, A. F., & Young, R. (2015). How different are tourists who decide to travel to a mature destination because of the existence of a low-cost carrier route? Journal of Air Transport Management, 42, 213-218.

    Dessart, L., Veloutsou, C., & Morgan-Thomas, A. (2015). Consumer engagement in online brand communities: a social media perspective. Journal of Product & Brand Management, 24(1), 28-42.

    Dodd, M. D., & Supa, D. W. (2011). Understanding the effect of corporate social responsibility on consumer purchase intention. Public Relations Journal, 5(3), 1-19.

    Eugenio-Martin, J. L., & Inchausti-Sintes, F. (2016). Low-cost travel and tourism expenditures. Annals of Tourism Research, 57, 140-159.

    Forouzandeh, S., Soltanpanah, H., & Sheikhahmadi, A. (2014). Content marketing through data mining on Facebook social network. Webology, 11(1), 1.

    Evans, H. (2017, January 30). "Content is King" - Essay by Bill Gates 1996 – Heath Evans – Medium. Retrieved June 11, 2018, from https://medium.com/@HeathEvans/content-is-king-essay-by-bill-gates-1996-df74552f80d9

    Forgas, S., Moliner, M. A., Sánchez, J. & Palau, R. (2010). Antecedents of airline passenger loyalty: Low-cost versus traditional airlines. Journal of Air Transport Management, 16(4), 229-233.

    Francis, G., Humphreys, I., Ison, S., & Aicken, M. (2006). Where next for low cost airlines? A spatial and temporal comparative study. Journal of Transport Geography, 14(2), 83-94.

    Goldfarb, A., & Tucker, C. (2011). Online display advertising: Targeting and obtrusiveness. Marketing Science, 30(3), 389-404.


    Gummerus, J., Liljander, V., Weman, E., & Pihlström, M. (2012). Customer engagement in a Facebook brand community. Management Research Review, 35(9), 857-877.

    Hoffman, D. L., & T. P. Novak (1996), Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations. Journal of Marketing, 60(3), 50-68.

    Jeng, S. P. (2016). The influences of airline brand credibility on consumer purchase intentions. Journal of Air Transport Management, 55, 1-8.

    Jiuan Tan, S. (1999). Strategies for reducing consumers’ risk aversion in Internet shopping. Journal of consumer marketing, 16(2), 163-180.

    Jothi, P.S., Neelamalar, M., & Prasad, R.S. (2011). Analysis of social networking sites: A study on effective communication strategy in developing brand communication. Journal of Media and Communication Studies, 3(7), 234-242.

    Kim, Y. K., & Lee, H. R. (2011). Customer satisfaction using low cost carriers. Tourism Management, 32(2), 235-243.

    Klophaus, R., Conrady, R., & Fichert, F. (2012). Low cost carriers going hybrid: Evidence from Europe. Journal of Air Transport Management, 23, 54-58.

    Li, S., Davies, B., Edwards, J., Kinman, R., & Duan, Y. (2002). Integrating group Delphi, fuzzy logic and expert systems for marketing strategy development: the hybridisation and its effectiveness. Marketing Intelligence & Planning, 20(5), 273-284.

    Lin, H. F., & Huang, Y. W. (2015). Using analytic network process to measure the determinants of low cost carriers purchase intentions: A comparison of potential and current customers. Journal of Air Transport Management, 49, 9-16.

    Ling, K., Chai, L., & Piew, T. (2010). The Effects of Shopping Orientations, Online Trust
    and Prior Online Purchase Experience toward Customers’ Online Purchase Intention.
    International Business Research, 3(3), 63-76.

    Logan, K., Bright, L. F., & Gangadharbatla, H. (2012). Facebook versus television:
    Advertising value perceptions among females. Journal of Research in Interactive
    Marketing, 6(3), 164–179.

    Luarn, P., Lin, Y. F., & Chiu, Y. P. (2015). Influence of Facebook brand-page posts on online engagement. Online Information Review, 39(4), 505-519.

    Malighetti, P., Paleari, S., & Redondi, R. (2009). Pricing strategies of low-cost airlines: The Ryanair case study. Journal of Air Transport Management, 15(4), 195-203.

    Momtaz, H., Islam, A., Ariffin, K., & Karim, A. (2011). Customers Satisfaction on Online
    Shopping Malaysia. International Journal of Business and Management, 6(10), 162-169.

    Monroe, K. B., & Krishnan, R. (1985). The effect of price-comparison advertising on buyers’ perceptions of acquisition value, transaction value, and behavioral intentions. Journal of Marketing, 62(2), 46-59.

    O’Connell, J. F., & Williams, G. (2005). Passengers’ perceptions of low cost airlines and full service carriers: A case study involving Ryanair, Aer Lingus, Air Asia and Malaysia Airlines. Journal of Air Transport Management, 11(4), 259-272.

    Phua, J., Lin, J. S. E., & Lim, D. J. (2018). Understanding consumer engagement with celebrity-endorsed E-Cigarette advertising on Instagram. Computers in Human Behavior, 84, 93-102.

    Qiao,Y. (2008). Social networks and e-commerce. Seminar on Internetworking, TKK T- 110.5190.

    Ruiz-Mafe, C., Martí-Parreño, J., & Sanz-Blas, S. (2014). Key drivers of consumer loyalty to Facebook fan pages. Online Information Review, 38(3), 362-380.

    Sabate, F., Berbegal-Mirabent, J., Cañabate, A., & Lebherz, P. R. (2014). Factors influencing popularity of branded content in Facebook fan pages. European Management Journal, 32(6), 1001-1011.

    Saffer, A. J., Sommerfeldt, E. J., & Taylor, M. (2013). The effects of organizational Twitter interactivity on organization–public relationships. Public Relations Review, 39(3), 213-215.


    Sam, M., Fazli, M., & Tahir, M. N. H. (2009). Website quality and consumer online purchase intention of air ticket.

    Saravanakumar, M., & SuganthaLakshmi, T. (2012). Social media marketing. Life Science Journal, 9(4), 4444-4451.

    Schlosser, A. E., White, T. B., & Lloyd, S. M. (2006). Converting web site visitors into buyers: how web site investment increases consumer trusting beliefs and online purchase intentions. Journal of Marketing, 70(2), 133-148.

    Seo, E. J., & Park, J. W. (2018). A study on the effects of social media marketing activities on brand equity and customer response in the airline industry. Journal of Air Transport Management, 66, 36-41.

    Shang, S. S., Wu, Y. L., & Sie, Y. J. (2017). Generating consumer resonance for purchase intention on social network sites. Computers in Human Behavior, 69, 18-28.

    Spears, N., & Singh, S. N. (2004). Measuring attitude toward the brand and purchase intentions. Journal of Current Issues & Research in Advertising, 26(2), 53-66.

    張吉豐 [Chang, J. F.]. (2015). 低成本航空公司促銷活動與消費者知覺風險對滿意度影響之研究 [A Study on the Influence of Promotion of Low Cost Carrier and Perceived Risks of Customers on Satisfaction]. 義守大學管理學院碩博士班學位論文, 1-59.

    天下雜誌 [Commonwealth Magazine]. (2016, August 11). 威航掰掰!台籍廉航為何在台灣難以生存?. Retrieved June 11, 2018, from https://www.cw.com.tw/article/article.action?id=5077807

    中時電子報 [CT News]. (2018, January 27). 低成本航空 在台市占爬上16.5%. Retrieved June 11, 2018, from http://www.chinatimes.com/newspapers/20180128000202-260202

    經濟日報 [Economic Daily News]. (2017, November 26). 廉航載客大增 傳統航空冒汗 | 大數字 | 觀點. Retrieved June 12, 2018, from https://money.udn.com/money/story/8888/2839884

    韓振華 [Han, Chen-Hua]. (2016). 臺灣低成本航空的下一步 [The Next Step of Low-Cost Carries in Taiwan]. 航運季刊, 25(3), 43-56.

    賴金和, & 金宛嫻 [Lai, Chin-Ho, & Chin, Wen-Hsien]. (2011). 國人對低成本航空選擇意向之分析 [Analysis of the Consumer Choice Intention for Low Cost Carriers in Taiwan]. 運輸學刊, 23(2), 219-237.

    魯德偉[Lu,D.W.]. (2017). 影響選擇搭乘廉價航空關鍵因素之多準則決策 [Determinants of Choosing Low Cost Carrier: A Multiple Criteria Decision Approach]. 中原大學企業管理研究所學位論文, 1-70.

    宋永坤, & 連建章 [Sung, Yung-Kun, & Lien, Chien-Chang]. (2015). 選擇傳統或廉價航空乘客其影響因素之研究: 以 [臺北-大阪] 航線為例 [The Study of the Influential Factors of Passengers` Choices about Full Service Carriers or Low Cost Carriers: The Case of Taipei-Osaka Route]. 運輸學刊, 27(3), 311-344.

    王穎駿, & 范琦金 [Wang, Ying-Chun, & Fan, Chi-Chin]. (2015). 企業形象, 知覺風險與旅客搭機行為意向關係研究-以低成本航空為例 [Corporate Image, Perceived Risks and Behavioral Intention-A Study of the Low Cost Carrier Passengers]. 航空安全及管理, 276.
    Description: 碩士
    國立政治大學
    國際傳播英語碩士學位學程(IMICS)
    104461009
    Source URI: http://thesis.lib.nccu.edu.tw/record/#G0104461009
    Data Type: thesis
    DOI: 10.6814/THE.NCCU.IMICS.008.2018.F05
    Appears in Collections:[國際傳播英語碩士學程] 學位論文

    Files in This Item:

    File SizeFormat
    100901.pdf5513KbAdobe PDF2345View/Open


    All items in 政大典藏 are protected by copyright, with all rights reserved.


    社群 sharing

    著作權政策宣告 Copyright Announcement
    1.本網站之數位內容為國立政治大學所收錄之機構典藏,無償提供學術研究與公眾教育等公益性使用,惟仍請適度,合理使用本網站之內容,以尊重著作權人之權益。商業上之利用,則請先取得著作權人之授權。
    The digital content of this website is part of National Chengchi University Institutional Repository. It provides free access to academic research and public education for non-commercial use. Please utilize it in a proper and reasonable manner and respect the rights of copyright owners. For commercial use, please obtain authorization from the copyright owner in advance.

    2.本網站之製作,已盡力防止侵害著作權人之權益,如仍發現本網站之數位內容有侵害著作權人權益情事者,請權利人通知本網站維護人員(nccur@nccu.edu.tw),維護人員將立即採取移除該數位著作等補救措施。
    NCCU Institutional Repository is made to protect the interests of copyright owners. If you believe that any material on the website infringes copyright, please contact our staff(nccur@nccu.edu.tw). We will remove the work from the repository and investigate your claim.
    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - Feedback