政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/115097
English  |  正體中文  |  简体中文  |  Post-Print筆數 : 27 |  全文笔数/总笔数 : 113656/144643 (79%)
造访人次 : 51721782      在线人数 : 430
RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
搜寻范围 查询小技巧：
  • 您可在西文检索词汇前后加上"双引号"，以获取较精准的检索结果
  • 若欲以作者姓名搜寻，建议至进阶搜寻限定作者字段，可获得较完整数据
    •  进阶搜寻


    请使用永久网址来引用或连结此文件: https://nccur.lib.nccu.edu.tw/handle/140.119/115097


    题名: 學術圖書館館際互借文獻傳遞績效評鑑與價值研究
    作者: 王梅玲
    贡献者: 圖書資訊與檔案學研究所
    关键词: 館際互借;滿意度;服務品質評鑑;大學圖書館
    Interlibrary Loan;Satisfaction;Service Quality;University Library
    日期: 2015-08
    上传时间: 2017-12-08 15:09:45 (UTC+8)
    摘要: 本研究旨在探討我國大學教師與研究生圖書館館際互借服務使用行為與使用滿意度及價值。圖書館館際互借服務主要提供使用者在本館找不到所需的圖書資料時，可申請館際互借，向他館申請借書或影印論文以滿足其資訊需求。從使用者的滿意度與服務品質評鑑，可了解使用者對館際互借服務的評價，將可以發現圖書館館際互借服務的價值。服務品質評鑑不僅可以了解使用者對服務滿意度，還可以具體知道使用者對於各項服務的期望與感知的落差，以為改進方向。本論文研究目的包括：(1)探討大學教師與研究生館際互借服務使用經驗。(2)探討圖書館館際互借服務對使用者的價值。(3)探討館員對館際互借服務使用看法與服務的經驗。(4)探討館際互借服務減少原因以及替代性。(5)探討館際互借服務品質的意涵與指標。本研究採用焦點團體訪談法，探討圖書館館際互借服務使用者經驗、服務滿意度與價值、以及服務品質評鑑指標建議。本研究邀請使用過館合服務的大學教師與研究生以及館際互借館員參與三場焦點團體訪談，依據訪談進行議題分析及整理，獲致館際互借使用行為，並建構圖書館館際互借服務品質指標，包括三構面與20項指標，可為大學圖書館館際互借服務滿意度與服務品質評鑑參考。
    Interlibrary Loan (ILL)is the sharing of materials among libraries, be they across town or across the globe. It is a service that provides access to the collections of libraries throughout the world. From the user‘s satisfaction and service quality measurement, it helps to understand how users use interlibrary loan service and how they assess the service value. The objectives of the article are: a. to investigate experience of interlibrary loan service from university faculty and graduate students; (2) to explore opinions from interlibrary loan librarian on users experience; (3) to investigate important determinants of service quality on interlibrary loan based user experience; (4) to construct a conceptual model of service quality on interlibrary loan and its implications for future research. With three focus group interviews held , 16 respondents of university faculty and graduate students as well as interlibrary loan librarians were invited to discuss their use experience of interlibrary loan service and important determinants on ILL service quality . Based on focus interviews, a conceptual model of service quality on interlibrary loan for university libraries in the study is developed which is composed of three dimensions of ILL service requests, ILL information provision, and effect of services with 20-item scale.
    關聯: 執行起迄：2013/08/01~2015/07/31
    102-2410-H-004-219-MY2
    数据类型: report
    显示于类别:[圖書資訊與檔案學研究所] 國科會研究計畫

    文件中的档案:

    档案 描述 大小格式浏览次数
    102-2410-H-004-219-MY2.pdf1231KbAdobe PDF2339检视/开启


    在政大典藏中所有的数据项都受到原著作权保护.


    社群 sharing

    著作權政策宣告 Copyright Announcement
    1.本網站之數位內容為國立政治大學所收錄之機構典藏，無償提供學術研究與公眾教育等公益性使用，惟仍請適度，合理使用本網站之內容，以尊重著作權人之權益。商業上之利用，則請先取得著作權人之授權。
    The digital content of this website is part of National Chengchi University Institutional Repository. It provides free access to academic research and public education for non-commercial use. Please utilize it in a proper and reasonable manner and respect the rights of copyright owners. For commercial use, please obtain authorization from the copyright owner in advance.

    2.本網站之製作，已盡力防止侵害著作權人之權益，如仍發現本網站之數位內容有侵害著作權人權益情事者，請權利人通知本網站維護人員(nccur@nccu.edu.tw)，維護人員將立即採取移除該數位著作等補救措施。
    NCCU Institutional Repository is made to protect the interests of copyright owners. If you believe that any material on the website infringes copyright, please contact our staff(nccur@nccu.edu.tw). We will remove the work from the repository and investigate your claim.
    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - 回馈