English  |  正體中文  |  简体中文  |  Post-Print筆數 : 27 |  Items with full text/Total items : 113393/144380 (79%)
Visitors : 51240782      Online Users : 911
RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
Scope Tips:
  • please add "double quotation mark" for query phrases to get precise results
  • please goto advance search for comprehansive author search
  • Adv. Search
    HomeLoginUploadHelpAboutAdminister Goto mobile version
    政大機構典藏 > 商學院 > 資訊管理學系 > 學位論文 >  Item 140.119/99339
    Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/99339


    Title: 探討口碑參與之意圖與行為
    Investigating the Intention and the Behavior of WOM Engagement
    Authors: 王翊家
    Contributors: 管郁君
    王翊家
    Keywords: 口碑參與
    電子口碑
    口碑參與意圖
    口碑參與行為
    Date: 2016
    Issue Date: 2016-07-20 17:15:52 (UTC+8)
    Abstract: 口碑參與的行為隨著資訊科技的進步日益流通快速,尤其是網路的普及與社群媒體的使用,讓消費者的體驗與意見能廣泛且快速地傳遞,然而目前仍然沒有一個明確的架構可以將口碑參與的動機做一個完整的敘述,同時也因為網路的普及使用,線上內容易於轉發,口碑傳遞的效果開始受到大家的關注,所以本研究以三種口碑參與行為,分別為意見給予 (Opinion Giving)、意見搜尋 (Opinion Seeking)與意見傳遞 (Opinion Passing),作為研究口碑參與的主軸,以享樂、功利與社交,這樣一個涵蓋性較廣的架構來探討口碑參與的前因,並在了解消費者的動機後,繼續深究消費者傾向於線上或線下的環境,進行口碑參與的行為,從中推敲意圖與行為間可能存在的干擾變數。
    根據641份網路問卷,我們藉由因素分析得到六大動機因素,並從結構模式驗證中得知,三種口碑參與行為有不同的驅動因素,在意見給予模型中,社交性因素為首。在意見尋找模型中,產品資訊為首,最後在意見傳遞模型中,六個因素有四個因素證實有顯著影響,社交性因素為首。除此之外,三種口碑參與意圖對線上下行為都具有正向影響,雖然干擾變數皆沒有證實干擾效果,但是對於線上下行為也都具有正向影響。
    Reference: 網路資料
    2015尼爾森報告 新品最佳宣傳管道:親朋好友口碑相傳
    http://www.nielsen.com/tw/zh/press-room/2015/news-innovation-product-in-taiwan.html
    擷取日期:20151114
    2015尼爾森報告 口碑,最佳的廣告形式
    http://www.nielsen.com/tw/zh/press-room/2015/news-taiwan-trust-in-ad-2015-ch.html
    擷取日期:20151114
    2014 資策會產業情報研究所 台灣有81%消費者在購物前搜尋口碑訊息
    http://mic.iii.org.tw/intelligence/pressroom/pop_pressFull.asp?sno=366&cred=2014/8
    擷取日期:20151114

    英文文獻
    Ajzen, I. (2002). Constructing a TPB questionnaire: Conceptual and methodological considerations.
    Ajzen, I., & Fishbein, M. (1980). Understanding attitudes and predicting social behaviour.
    Arndt, J. (1967). Role of product-related conversations in the diffusion of a new product. Journal of Marketing Research, 291-295.
    Arnold, M. J., & Reynolds, K. E. (2003). Hedonic shopping motivations. Journal of Retailing, 79(2), 77-95.
    Babin, B. J., Darden, W. R., & Griffin, M. (1994). Work and/or fun: measuring hedonic and utilitarian shopping value. Journal of Consumer Research, 644-656.
    Baker, J., & Wakefield, K. L. (2012). How consumer shopping orientation influences perceived crowding, excitement, and stress at the mall. Journal of the Academy of Marketing Science, 40(6), 791-806.
    Bone, P. (1992). Determinants of word-of-mouth communications during product consumption. Advances in Consumer Research, 19(1).
    Bone, P. F. (1995). Word-of-mouth effects on short-term and long-term product judgments. Journal of Business Research, 32(3), 213-223.
    Brodie, R. J., Ilic, A., Juric, B., & Hollebeek, L. (2013). Consumer engagement in a virtual brand community: An exploratory analysis. Journal of Business Research, 66(1), 105-114.
    Brown, J. J., & Reingen, P. H. (1987). Social ties and word-of-mouth referral behavior. Journal of Consumer Research, 350-362.
    Brown, T. J., Barry, T. E., Dacin, P. A., & Gunst, R. F. (2005). Spreading the word: Investigating antecedents of consumers’ positive word-of-mouth intentions and behaviors in a retailing context. Journal of the Academy of Marketing Science, 33(2), 123-138.
    Buttle, F., & Coates, M. (1984). Shopping motives. Service Industries Journal, 4(1), 71-81.
    Cavazza, N., Guidetti, M., & Pagliaro, S. (2015). Who cares for reputation? Individual differences and concern for reputation. Current Psychology, 34(1), 164-176.
    Cavazza, N., Guidetti, M., & Pagliaro, S. (2015). Who Cares for Reputation? Individual Differences and Concern for Reputation. Current Psychology, 34(1), 164-176.
    Cheung, C. M., & Lee, M. K. (2012). What drives consumers to spread electronic word of mouth in online consumer-opinion platforms. Decision Support Systems, 53(1), 218-225.
    Chiu, C. M., Wang, E. T., Fang, Y. H., & Huang, H. Y. (2014). Understanding customers` repeat purchase intentions in B2C e‐commerce: The roles of utilitarian value, hedonic value and perceived risk. Information Systems Journal, 24(1), 85-114.
    Chu, S. C., & Kim, Y. (2011). Determinants of consumer engagement in electronic word-of-mouth (eWOM) in social networking sites. International Journal of Advertising, 30(1), 47-75.
    Day, G. S. (1971). Attitude change, media and word of mouth. Journal of Advertising Research.
    Flynn, L. R., Goldsmith, R. E., & Eastman, J. K. (1996). Opinion leaders and opinion seekers: Two new measurement scales. Journal of the Academy of Marketing Science, 24(2), 137-147.
    Goldsmith, R. E., & Horowitz, D. (2006). Measuring motivations for online opinion seeking. Journal of Interactive Advertising, 6(2), 2-14.
    Harrison-Walker, L. J. (2001). The measurement of word-of-mouth communication and an investigation of service quality and customer commitment as potential antecedents. Journal of Service Research, 4(1), 60-75.
    Hennig-Thurau, T., Gwinner, K. P., Walsh, G., & Gremler, D. D. (2004). Electronic word-of-mouth via consumer-opinion platforms: what motivates consumers to articulate themselves on the internet?. Journal of Interactive Marketing, 18(1), 38-52.
    Ho, J. Y., & Dempsey, M. (2010). Viral marketing: Motivations to forward online content. Journal of Business Research, 63(9), 1000-1006.
    King, R. A., Racherla, P., & Bush, V. D. (2014). What we know and don`t know about online word-of-mouth: A review and synthesis of the literature. Journal of Interactive Marketing, 28(3), 167-183.
    Lam, D., Lee, A., & Mizerski, R. (2009). The effects of cultural values in word-of-mouth communication. Journal of International Marketing, 17(3), 55-70.
    Lau, G. T., & Ng, S. (2001). Individual and situational factors influencing negative word‐of‐mouth behaviour. Canadian Journal of Administrative Sciences/Revue Canadienne des Sciences de l`Administration, 18(3), 163-178.
    Norman, A. T., & Russell, C. A. (2006). The pass‐along effect: Investigating word‐of‐mouth effects on online survey procedures. Journal of Computer‐Mediated Communication, 11(4), 1085-1103.
    Prendergast, G., Ko, D., & Siu Yin, V. Y. (2010). Online word of mouth and consumer purchase intentions. International Journal of Advertising, 29(5), 687-708.
    Rintamäki, T., Kanto, A., Kuusela, H., & Spence, M. T. (2006). Decomposing the value of department store shopping into utilitarian, hedonic and social dimensions: Evidence from Finland. International Journal of Retail & Distribution Management, 34(1), 6-24.
    Schiffman, L. G., Sherman, E., & Long, M. M. (2003). Toward a better understanding of the interplay of personal values and the Internet. Psychology & Marketing, 20(2), 169-186.
    Sun, T., Youn, S., Wu, G., & Kuntaraporn, M. (2006). Online word‐of‐mouth (or mouse): An exploration of its antecedents and consequences. Journal of Computer‐Mediated Communication, 11(4), 1104-1127.
    Tauber, E. M. (1972). Why do people shop?. The Journal of Marketing, 46-49.
    To, P. L., Liao, C., & Lin, T. H. (2007). Shopping motivations on Internet: A study based on utilitarian and hedonic value. Technovation, 27(12), 774-787.
    Wasko, M. M., & Faraj, S. (2005). Why should I share? Examining social capital and knowledge contribution in electronic networks of practice. MIS quarterly, 35-57.
    Yang, S., Hu, M., Winer, R. S., Assael, H., & Chen, X. (2012). An empirical study of word-of-mouth generation and consumption. Marketing Science, 31(6), 952-963.
    Yaniv, I., & Kleinberger, E. (2000). Advice taking in decision making: Egocentric discounting and reputation formation. Organizational Behavior and Human Decision Processes, 83(2), 260-281.
    Description: 碩士
    國立政治大學
    資訊管理學系
    103356037
    Source URI: http://thesis.lib.nccu.edu.tw/record/#G0103356037
    Data Type: thesis
    Appears in Collections:[資訊管理學系] 學位論文

    Files in This Item:

    File SizeFormat
    603701.pdf1523KbAdobe PDF2117View/Open


    All items in 政大典藏 are protected by copyright, with all rights reserved.


    社群 sharing

    著作權政策宣告 Copyright Announcement
    1.本網站之數位內容為國立政治大學所收錄之機構典藏,無償提供學術研究與公眾教育等公益性使用,惟仍請適度,合理使用本網站之內容,以尊重著作權人之權益。商業上之利用,則請先取得著作權人之授權。
    The digital content of this website is part of National Chengchi University Institutional Repository. It provides free access to academic research and public education for non-commercial use. Please utilize it in a proper and reasonable manner and respect the rights of copyright owners. For commercial use, please obtain authorization from the copyright owner in advance.

    2.本網站之製作,已盡力防止侵害著作權人之權益,如仍發現本網站之數位內容有侵害著作權人權益情事者,請權利人通知本網站維護人員(nccur@nccu.edu.tw),維護人員將立即採取移除該數位著作等補救措施。
    NCCU Institutional Repository is made to protect the interests of copyright owners. If you believe that any material on the website infringes copyright, please contact our staff(nccur@nccu.edu.tw). We will remove the work from the repository and investigate your claim.
    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - Feedback