政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/98783

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政大機構典藏 > 商學院 > 資訊管理學系 > 期刊論文 > Item 140.119/98783

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题名:	Enhancing Service System Design: An Entity Interaction Pattern Approach
作者:	苑守慈 Yuan, Soe-Tsyr Daphne;Hsu, Shiou-Tian
贡献者:	資管系
关键词:	Service system design;System thinking;Interaction pattern;Alliance strategy;Service innovation
日期:	2017-06
上传时间:	2016-07-07 17:02:32 (UTC+8)
摘要:	The notion of system thinking and the Industrial Marketing and Purchasing Group (IMP)’s findings have been emphasizing that “interaction is the basis analysis unit” of service systems or enterprises. Service system design is an attempt to change the outcome of a service ecosystem and make it more innovative in terms of figuring out not only who those entities are and what their outcomes are, but more importantly how they interact to realize their service values. The design of a service system could accordingly be viewed as changes made to the interactions. In the paper, system entity interactions are classified into patterns to become more analyzable, and different patterns can serve as measurements and guidelines for enterprises to follow and use to gain higher service value. To justify the important role of interaction in the service value creating process, a particular information system is developed and evaluated to explore the benefits of using interaction patterns for enterprise users to create their service values.
關聯:	Information Systems Frontiers, Volume 19, Issue 3, pp 481–507
数据类型:	article
DOI 連結:	http://dx.doi.org/10.1007/s10796-015-9604-z
DOI:	10.1007/s10796-015-9604-z
显示于类别:	[資訊管理學系] 期刊論文

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