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    題名: 網路問答服務系統探析：以台北市立圖書館線上參考服務系統與Yahoo!奇摩知識+為例
    其他題名: Internet Question and Answering Systems: A Comparative Analysis of Taipei Public Library Online Reference Services and Yahoo! Kimo Knowledge+
    作者: 卜小蝶
    Pu, Hsiao-Tieh
    黃斐籃
    Huang, Fei-Lan
    關鍵詞: 網路問答服務;問答系統;數位參考服務;圖書館資訊服務
    Internet question and answering services;Question and answering systems;Digital reference services;Library and information services
    日期: 2007-08
    上傳時間: 2016-06-27 10:57:32 (UTC+8)
    摘要: 本文探討以問代查的網路問答服務系統之特性與發展，並以「台北市立圖書館線上參考服務」與「Yahoo!奇摩知識+」為對象，藉由問答內容分析、匿名實驗評鑑、與深度訪談，比較二者在系統功能、問答內容、及經營管理等面向之異同。研究結果顯示二者各有所長，但強調社群經營的網路問答服務模式，與圖書館界行之已久的參考諮詢服務模式的確有極大差異，值得發展數位或網路參考服務學習借鏡。最後本文也提出一些具體改善建議，提供參考。
    This study aims to explore the characteristics and development of internet question-and-answer (Q&A) systems. Two representative systems in Taiwan, namely Taipei Public Library Online Reference Services (TPL) and Yahoo! Kimo Knowledge+ (Knowledge+), are investigated, using methods of Q&A content analysis, unobtrusive evaluation of reference services, and in-depth interview. The comparative analysis is threefold, including the aspects of system functions, Q&A content, and service model. The results respectively show the merits of the community-based model of Knowledge+ and the librarian-based model of TPL. However, many useful lessons can be learnt from Knowledge+ in the pursuit of enhanced digital or networked reference services of libraries. Suggestions on the improving of internet Q&A systems are also discussed in this paper.
    關聯: 圖書與資訊學刊, 62, 35-51
    Journal of Librarianship and Information Science
    資料類型: article
    DOI 連結: http://dx.doi.org/10.6575/JoLIS.2007.62.03
    DOI: 10.6575/JoLIS.2007.62.03
    顯示於類別:[圖資與檔案學刊] 期刊論文

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