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    Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/90205


    Title: 組織發展應用於組織內部團體間衝突管理之研究-一種管理勞資衝突的干預技術
    Authors: 涂炳深
    Contributors: 吳定
    涂炳深
    Date: 1990
    1989
    Issue Date: 2016-05-03 14:18:24 (UTC+8)
    Abstract: 提要:現代管理學者對組織內部的衝突均抱持中性的看法，認為對衝突予以適當的管理，一樣對組織有正面功能。問題如何突破衝突情境的僵持，而在衝突的雙方建立有效的互動模式，藉以在共識的遊戲規則下，針對引發衝突的來源進行解決。因此本論文擬經由相關資料的蒐集從事文獻的探討，並輔以個案分析，透過組織發展領域中一種改善組織內部團體間關係的干預技術研究，希望能為團體間的衝突情境尋找一個良性互動模式的建構，且期做為國內管理勞資衝突的參考。
    本論文分為五章:第一章緒論，說明本文的研究動機、目的、方法、限制，與對團體的概念做基礎性的分析。第二章則從團體間的衝突行為做整體的分析，包括衝突的本源、衝突的類型、衝突的結果、一般管理團間衝突的方式，此章也特別探討勞資衝突的本質。第三章組織發展應用於管理團體間衝突之研究，係詳細介紹組織發展的本質及其管理團體間衝突的團體間團隊建立干預技術( Intergroup Team BuildingIntervention) 。第四章為團體間團隊建立干預技術應用於我國勞資衝突管理之研究，乃藉由國外實施此項干預技術的個案研究，探討影響其實施成敗的因素，並且從我國勞資衝突情境的特質，分析此項干預技術在我國實施時可能遭遇的問題。第五章結論，除做全文總結外，並提出研究心得與檢討。
    簡言之，團體間的衝突無法避免，重要的是如何依循適當的溝通管道，讓問題完整的暴露於彼此互動的過程中，由雙方共同尋找有效的解決之道，而組織發展的團體間團隊建立干預技術為此提供一個可行的途徑。
    Reference: 參考書目
    一、中文部份
    (一)書籍
    1.井上甫著，陳瑞益譯，新時代的勞資關係-從勞資關係到勞僱關係,台北；聯經出版公司，民國七十八年一月。
    2.行政院研考會編著，我國行政機關辦公室自動化人文層面之研究，民國七十七年五月。
    3 . Ale. lnkeles等著，沙亦群譯，意識型態與社會變遷，台北；巨流出版社，民國七十二年二月。
    4 . Gray Dessler著，余朝權等譯，組織理論：整合結構與行為，台北：聯經出版公司，民國七十四年。
    5 .吳秉恩著，組織行為學，台北：華泰書局，民國七十五年七月。
    6. 吳定著，組織發展：理論與技術，台北：天一圖書公司，民國七十八年三月再版。
    7. 卓越出版社與眾望企管顧問公司聯合製作，企業現代巫醫，台北：卓越出版社，民國七十七年八月。
    8 . Richard Hyman著，馬康莊譯，勞工運動，台北：桂冠圖書公司，民國七十七年九月。
    9. 張潤書編譯，組織行為與管理，台北：五南圖書公司，民國七十四年十二月再版
    1 0 .高尚仁、伍錫康合著，組織行為學，台北：三民書局，民j國七十七年北：六月。
    1 1 .張瑞猛、楊世雄、劉志鵬合著，勞資倫理的重建，台北：國家政策研究資料中心，民七十八年四月。
    12. Alvin Toffler著，黃明堅譯，第三波，台北：聯經出版公司，民國七十四年。
    13.處理勞資爭議之技巧與策略研討會實錄，台北:經濟部中小企業處印行，民國七十八年二月。
    14.張曉春等編，社會轉型-一九八五年台灣社會批判，台北:敦理出版社，民國七十五年九月。
    15.張天開著，現代工會運動，台北:中國文化大學出版部，民國七十六年六月。
    16.張潤書著，行政學，台北:三民書局，民國七十五年九月再增訂再版。
    17.彭文賢著，組織原理，台北:三民書局，民國七十五年九月再版。
    18.彭邁克編著，中國人心理學，台北:項淵文化事業有限公司，民國七十七年七月。
    19.楊國樞主編，中國人的心理，台北:桂冠圖書公司，民國七十七年三月。
    20.楊國樞主編，中國人的管理觀，台北:桂冠圖書公司，民國七十七年三月。
    21.鍾思嘉編譯，諮商與心理治療:理論與應用，台北:大洋出版社，民國七十六年八月四版。
    22.蕭新煌等策劃，企業倫理的重建，台北:管拓文化事業企管顧問公司，民國七十九年元月。

    (二)期刊、論文、雜誌
    1.李長貴撰，「勞資爭議與勞資關係」，理論與政策，第三卷第三期，頁15-21。
    2.李錫永撰，「主管人員衝突解決之研究」，政治大學企業管理研究所碩士論文，民國七十六年九月。
    3.吳焰修撰，「組織文化之研究-理論與應用之探討」，政治大學公共行政研究所碩士論文，民國七十六年七月。
    4.吳忠吉撰，「勞工運動與經濟發展」，理論與政策，第三卷第三期，民國七十八年四月，頁30-35。
    5.吳家聲撰，「勞資關係的發展與企業經營策略」，理論與政策，第三卷第三期，民國七十八年四月，頁22-29。
    6.林忠正撰，「台灣工會運動與勞資爭議之分析」，勞工研究季刊第98期，民國七十九年二月，頁25-46。
    7.林大鈞撰，「勞資關係與經濟發展」，理論與政策，第三卷第三期，民國七十八年四月，頁36-41。
    8.林惠民撰，「行政組織應用組織發展的探討」，政治大學公共行政研究所，民國七十四年六月。
    9.徐正光撰，「統合政策下的台灣勞工」，第一屈勞資關係研討會，民國76年11月20日。pp.189-204。
    10.莊財安撰，「推動變革如同釣魚」，管理雜誌第189期，民國七十九年三月，頁138-141。
    11.陳武雄撰，「把工會功能發揮到最高點，把勞資關係調和到最深處」，勞工行政第22期，民國七十九年二月，頁20-280。
    12.陳德禹撰，「行政組織中衝突之研究」，政治大學政治學報第4期，民國六十四年九月，頁163-212。
    13.張文雄撰，「組織衝突之研究」，政治大學公共行政研究所碩士論文，民國七十三年六月。
    14.張惠堂撰，「公共政策制訂過程衝突面之研究-杜邦設廠爭議之個案分析」，政治大學公共行政研究所碩士論文，民國七十七年六月。
    15.勞工統計年報，台灣省勞工處編印，民國七十八年八月。
    16.賴才稜撰，「非正式組織負功能之研究」，政治大學公共行政研究所碩士論文，民國六十九年六月。
    17.衛民撰，「勞資關係的範疇與研究方法」，勞工行政第20期，
    民國七十八年十二月，頁36-43。
    18.盧偉斯撰，「組織學習理論之研究-行動理論觀點與行政組織應用之探討」，政治大學公共行政研究所碩士論文，民國七十六年六月。

    二、英文部分
    （一）書籍
    1. Adams. J. D. (ed.), New Technologies in Organization Development:2. San Diego, Virginia: NTL, 1974.
    2. Barnard, C. I ., The Functions of the Executive. Cambridge : Harvard University Press,1938.
    3. Bass, B. M ., Organizational Psychology. Boston: Allyn and Bacon Co ., 1965.
    4. Bass. B. M. and E. C. Ryterband. Organizational Psychology. 2nd ed., Boston: Allyn and Bacon Co., 1979.
    5. Beer. M., Organization change and Development :A System View Santa Monia, California: Goodyear. 1980.
    6 . Beckhard, R ., Organization Development: Strategies and Models. Reading. Mass.: Addison-Wesley Publishing Co.,1969.
    7 . Bennis, W. G . , Organization Development: Its Nature. Orgrins. and Prospectives. Reading, Mass.: Addison-Wesley Publishing Co ., 1969.
    8 . Bennis, W . G ., K. D. Benne. and R. Chin. The Planning of Change. 4th ed . , New York: CBS Collgeg Publishing, 1985.
    9. Blake, R. R ., and J. S. Mouton. Managing Intergroup Conflict in Industry. Houston. Texas: Gulf Publishing Co., 1968.
    1 O. Blake. R. R. and J. S. Mouton , Solving Costly Organizatinal Conflicts. San Francisco: Jossey-Bass. Inc.,1984.
    1 1 . Boulding, K. E., Conflict and Defense: A General Theory. New York: Harper and Row Co ., 1963.
    12. Burke, w. w. and H. A. Honstein (ed.), The Social Technology of Organization Development. California: University Association. Inc ., 1972 .
    13. Burke, W.W. (ed.), The Cutting Edge: Current Theory and Practice in Organization Development. La Jolla. California: University Associates, Inc., 1978.


    14. Burke, W.W., Organization Development: Principles and Practices. Boston: Little. Brown and Company. 1982.
    15. Cherrington , D. J., Organizational Behavior: The Management of Individual and Organization Performance. Boston: Allyn and Bacon, Inc., 1989.
    16. Comstock, T. W., Communicating in Business and Industry. New York: Delmar
    Publishers, Inc., 1985.
    17. Donnelly, Jr., J. H ., J. L. Gilson, and J. M. Ivancevich, Fundamentals of Management. 6th ed., Texas : Business Publications, Inc., 1987.
    18. Dubrin, A. J., Fundamentals of Organizational Behavior :An Applied Perspective. New York: Peramon Press, Inc., 1974.
    1 9. Dunnette ,M. D. (ed.), Handbook of Industrial and Organizational Psychology. Chicago: Rand McNally. 1983.
    20. Feldman, D. C. and H. J. Arnold. Managing Individual and Group Behavior in Organization. New York: McGraw-Hill Co., 1903.
    21. French, W. L. and C. H. Bell, Jr., Organization Development :Behavioral Science Interventions for Organization Improvement . 4th ed., New Jersey: Prentice-Hall
    , Inc., 1990.
    22. Gerloff. E.A., Orgaizational Theory and Design :A Strategic Approach for Management. New York: McGrawHill Co., 1985.
    23. Gordon. J. R .,A Diagnostic Approach to Organizational Behavior. 2nd ed., Boston: Allyn and Bacon Co., 1987.
    24. Greiner, L. E. and V. E. Schein. Power and Organization Development :Mobilizing Power to Implement Change .,Reading ,Mass.: Addison-Wesley Publishing Co., 1988.
    25. Harvey, D. F. and D. R. Brown. An Experimental Approach to Organization Development. 3rd ed ., New Jersey: Prentice-Hall. Inc.,1988.
    26. Herbert. T. T., Dimension of Organizational Behavior.New York: Macmillan Publishing Co .,1976.
    27. Hersey. P. and K. H. Blanchard. Management of Organizational Behavior: Utilizing Human Resources. 5th ed ., New Jersey :Prentice-Hall. Inc ., 1988.
    28. Hunt, J. W., Managing People at Work. New York: McGraw -Hill Co ., 1986.
    29. Huse , E. F. and J. L. Bowditch. Behavior in Organizaions: A System Approach _to Managing. 2nd ed ., Reading Mass. :Addison-Wesley Publishing Co ., 1975.
    30. Huse. E. F ., Organization Development and Change. St. Paul, Minn.: West Publishing Co ., 1975.
    3 1. James. I. L ., Victims of Groupthink. Boston: Houghton-Miffin Co ., 1972.
    32. Kast. F. E. and J. E. Rosenzweig. Organization and Management: A System and Contingency Approach. 4th ed .? New York: McGraw-Hill Co ., 1985.

    33. Katz, D ., R. L. Kahn. and J. S. Adams. The Study of Organizations. New Jersey: Bass Publisher. 1980.
    34. Kimberly. J. R. and R. E. Quinn. Managing Organizational Transitions. Illinois: Richard D. Irwin. Inc .,1984.
    35. Lewicki, R. J. and J. A. Litterer. Negociation.Homewood. Illinois: Richard D. Irwin. Inc ., 1985.
    36. Lewis, P. V ., Organizational Communication: The Essence of Effective Management. 3rd ed.. New York: John. Wiley and Sons. 1987.
    37. Margulies. N. and J. Wallace. Organizationa1 Change : Techniques and Application. Glenview, Illinois: Scott.Foreman and Company. 1973.
    38. Margulies. N. and A. Raia. Conceptual Foundations of Organization Development. New York: McGraw-Hill Co.,1978.
    3 9 . Merry, U. and M. E. Allerhand. Developing Teams and Organizations: A Practical Handbook for Manager and Consultants. Reading, Mass.: Addison-Wesley Publishing
    Co., 1977.
    40. Milton, C. R ., Human Behavior in Organization: Three Levels of Behavior. New Jersey: Prentice-Hall, Inc .,1981.
    41. Patten, Jr ., T. H ., Organizational Development Through Team-Building. New York: John. Wiley and Sons. 1981.
    42. Plovnick. M. S .. A. E. Fry. and W. W. Burke (ed.). Organization Development : Exercises. Cases. and Reading. Boston: Little. Brown and Company. 1982.
    43 . Porter. L. W., E. E. Lawler III., and J. R. Hackman,Behavior in Organization. New York: McGraw-Hill Co ., 1975.
    44. Reitz. H. J.. Behavior in Organjzation. revised. Homewood, Illinois: Richard D. Irwin. Inc ., 1981.
    45. Robbins. S. P ., Managing Organizational Conflict. New Jersey: Prentice-Hall. Inc ., 1974.
    46 . Robbins. S. P., Organizational Behavior: Concepts .Controversies. and Applications. revised. New Jersey: Prentice-Hall. Inc ., 1983.
    47. Robey. D. and S. Altman (ed.) .Organization Development : Progress and Perspectives. New York: Macmillan Publishing Co ., 1982.
    48. Rourke. F. (ed.). Bureaucratic power in National Policy Making. 4th ed., Boston: Little. Brown and Company. 1986.
    49. Schein. E. H ., Organizational Psychology. 2nd ed ., New Jersey: Prentice-Hall. Inc ., 1970.
    50. Turner. H. A ., The Last Colony: But Whose? Cambridge: University Press. 1980.
    51. Walton, R. E Managing Conflict : Interpersonal Dialogue and Third-party Roles. 2nd ed ., Reading. Mass . :Addison-Vesley Publishing Co ., 1987.
    52. Wexley , K. N. and G. A. Yukl. Organizational Behavior and Personnel Psychology. 2nd ed ., Homewood, Illinois: Richard D. Irwin. Inc ., 1984.
    53. White. D ., Contemporary perspectives in Organizational Behavior. Boston: Allyn and Bacon. Inc ., 1982.
    (二)期刊、雜誌
    1 . Bigoness. W. J ., ""The Impact of Initial Bargaining Position and Alternatives Modes of Third-Party Intervention in Resolving Bargaining Impass"".Organizational Behavior and Human Performance. Vol. 17. 1976. pp.185-198.
    2. Blake. R. R. and J. S. Mouton, ""Reaction to Intergroup Competition Under Win-Lose Condition"". Management Science Vol. 7. July. 1961. Pp. 420-435.
    3. Blake. R. R. and J. S. Mouton. ""Developing Positive Union- Management Relation"". Personnel Administration Vol. 28 No.6. 1983. pp. 123-140.
    4. Blake. R. R. and J. S. Mouton. ""Overcoming Group Warfare"". Harvard Business Review. November. 1984. pp.90-108.
    5. Bloch. B ., ""Conflict Between Departments Managers` Opinions"". Industrial
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    6. Cartwright, D., ""Achieving Change in People: Some Applications of Group Dynamics Theory "",Human Relations ,Vol.4 No.4, 1951, pp. 381-392.
    7. Connor. P. E ., ""A Critical Inquiry into Some Assumptions and Values Charactizing 0D"". Academy of Management Review, Vol.2 No.4. Octorber. 1977. pp. 635-644.
    8. Cobb. A. T.. ""Political Diagnosis: Applications in Organization Development"". Academy of Management Review, Vol.11 No.3, 1986, pp. 486-496.
    9. Dyer. W. G. and W. G. Dyer, Jr ., ""Organization Development: System Change or Culture Change"", Personnel,Vol. 63 No.2, 1986, pp. 14-22.
    10. Emery, H., ""Learning and The Quality of Working Life. ""QWL Focus, Vol.3, Feb., 1983, pp. 1-7.
    1 1 . Harrison, R., ""Choosing the Depth of Organizational Intervention"". Journal of Applied Behavioral Science, Vol. 6 No.2, 1970, pp. 181-202.
    12. Jaeger. A. M ., ""Organization Development and National Culture: Where`s the Fit?"" . . Academy of Management Review. Vol.11 No.1,1986, pp. 178-190.
    13 . Lawler III. E. E. and S. A. Mohrman. ""With HR Help All Managers Can Practice High-Involvement Management"" . Personnel, April, 1989, pp. 26-31.
    14. Luthans . F ., ""Conversation With Edgar H. Schein"". Organizational Dynamics. spring, 1989. pp. 60-76.
    15. Nicholas. J. M. and H. Katz. ""Research Mehtods and Reporting Practices in Organization Development: A Review and Some Guidelines"". Academy of Management
    Review, Vol.10 No.4.1985, pp. 737-749.
    16. Pondy. L. R .," Organizational Conflict: Concepts and Models"". Administrative Science Ouarterlv, Vol.12 No.2 ,September. 1967. pp. 296-320.
    17. Roy. R. and G. W. Ayers. ""Managing the Troubled Employee"". Management Solution, Octorber. 1988 , pp. 14-18.
    18. Smith, D. H ., ""A parsimonious Definition of Group: Towards Conceptual Clarity and Scientific Unity"". Social Inquiry. Spring. 1967. PP. 141-145.
    19. Zander. A., ""The Psycho logy of the Group Process"". Annual Review of Psychology. 1979, PP. 418-423.
    20. Zeria,Y. and J. Avedisian ""Organizational Planned Change: Assessing the Chances for Success"". Organizational Dynamics, Spring, 1989, pp. 31-45.
    Description: 碩士
    國立政治大學
    公共行政學系
    Source URI: http://thesis.lib.nccu.edu.tw/record/#B2002005473
    Data Type: thesis
    Appears in Collections:[Department of Public Administration] Theses

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