| Reference: | 中文部分
書籍、期刊
王鳳奎，民85年，知識型組織：應用資訊網路建構線上進階發展區，教學科技與媒體，2月，頁24-32。
尤克強，民88年，知識創造價值，遠見雜誌，6月，頁108。
李沛良，民81年，社會研究的統計分析，台北：巨流。
吳 定，民85年，再造工程方法應用於工作簡化之探討，人事管理，三十四卷第一期，頁4。
吳瓊恩，民85年，行政學，台北：三民書局。
花櫻芬，民85年，高科技事業中技術知識特質與知識資源吸收之研究，國立政治大學科技管理研究所碩士論文。
何玉美，民87年，「知識」驅動企業價值指數，管理雜誌，292期，頁25-33。
金玉梅，民86年，企業如何管理智慧資本，天下雜誌，6月，頁226。
林韋如，民87年，管理知識型組織－以專業服務組織為例，品質管制月刊，6月，頁74。
民87年，高科技產業知識管理之研究：以百略企業為例，國立台灣師範大學工業科技教育研究所。
林進德、林進欽，民87年，企業Intranet實務，台北：立威出版有限公司。
卓秋季，民87，代工模式與創新能力關聯之研究－知識管理觀點，國立政治大學科技管理研究所碩士論文，頁2-26,27。
洪懿妍，民88年，分享、交流、激盪－開發組織智慧寶藏，天下雜誌，5月，頁40。
莊素玉，民88年，掌握新世紀競爭利器－緊鑼密鼓知識管理，遠見雜誌，6月，頁59。
孫本初，陳衍宏，民89年，「標竿學習」初探－兼論其在公部門之應用，「新世紀的行政理論與實務」學術研討會暨張潤書教授榮退紀念論文集發表會，頁6-7。
陳志昌，民87年，創新知識管理策略之研究－以台灣高科技產業為例，國立中央大學企業管理研究所碩士論文。
陳世運，民87年，知識管理探討，今日會計，3月，頁33-47。
陳禹辰，民88年，知識管理意涵、特性與程序，中國勞工雜誌，12月，頁33-39。
陳菁雯，民86年，學習型組織對提昇公部門能力之研究，私立中國文化大學政治學研究所碩士論文，頁30。
陳盈甫，民88年，知識管理－可以跨越時空共享知識，第3波雜誌，8月，頁76-79。
陳麗安，民86年，我真的學會Internet（for Windows95），台北：財團法人資訊工業策進會教育訓練處。
游玉梅，民88年，知識管理－二十一世紀人力資源發展的新策略（上），公務人員月刊，第四十期，頁28-30。
張君強，民88年，專業服務業知識管理之研究：以會計師事務所為例，國立政治大學企業管理研究所碩士論文。
張如蓮，民85年，高科技事業中創新類型與組織知識創造之研究，國立政治大學科技管理研究所碩士論文。
黃琬婷，民86年，高科技公司組織知識創造之研究：以某大電腦公司為例，國立中山大學企業管理研究所碩士論文。
黃燕忠，民85年，Internet標準教材，台北：博碩顧問有限公司。
許總雲，民84年，服務業中知識資源建構與維持策略之研究，私立輔仁大學管理研究所碩士論文。
曾綺萍，民86年，當Internet遇上Intranet，台北：全華科技圖書股份有限公司。
劉昌憫，民88年，Lotus知識管理架構，深入企業營運需求，０&１．BYTE科技雜誌，8月，頁106-107。
劉權瑩，民88年，資訊服務業知識管理之研究－以台灣HP與台灣IBM為例，國立政治大學企業管理研究所碩士論文。
賴世培等，民85年，民意調查，台北：空大。
謝清佳，吳琮璠，民81年，資訊管理理論與實務，台北：三民書局，頁1-11,13。
顏美惠，民88年，知識管理的領航者－訪台灣蓮花總經理邱丕豹，資訊與電腦，8月，頁139。
羅長春，民83年，組織、決策、品質：從易經八卦談起，台北：時報文化。
Champy , J. & Hammer , M. 原著，楊幼蘭譯，民83年，改造企業：再生策略的藍本，台北：牛頓出版公司。
Davenport , T. & Prusak , L. 原著，胡瑋珊譯，民88年，知識管理：有效運用知識，創造競爭優勢，台北：中國生產力中心。
Druck , P. 原著，李田樹譯，民88年，經理人的專業與挑戰，台北：天下文化出版。
Gates , B. 原著 ，樂為良譯，民88年，數位神經系統－與思考等快的明日世界，台北：商業周刊出版有限公司。
Greer , T. 原著，周國安、曾淑惠編譯，民88年，認識企業內網路，台北：松崗股份有限公司。
Leonard-Barton , D. 原著，王美音譯，民87年，知識創新之泉－智價企業的經營，台北：遠流出版社。
Papows , J. 原著，李振昌譯，民88年，十六定位，台北：大塊文化出版公司。
Peters , T. & Waterman , R. , 原著，尉瞻蛟譯，民75年，追求卓越：美國傑出公司成功的秘訣，台北：長和出版社。
Quinn , J. 原著，李田樹譯，民86年，管理專業人員智慧，世界經理文摘，117期，頁23-24。
Spendolini , J. 原著，呂錦珍譯，民85年，標竿學習－向企業典範借鏡，台北：天下文化。
Stewart , T. 原著，宋偉航譯，民87年，智慧資本：資訊時代的企業利基，台北：智庫文化出版。
網站資料
台北市政府網站，http://www.taipei.gov.tw/
台北市人事處網站，http://www.dop.taipei.gov.tw/
台北市公務人員訓練中心網站，http://www.pstc.taipei.gov.tw/
台北市民政局網站，http://www.ca.taipei.gov.tw/
台北市研究發展考核委員會網站，http://www.rdec.taipei.gov.tw/
行政院網站，http://www.ey.gov.tw/
國科會網站，http://www.nsc.gov.tw/
資策會網站，http://www.iii.org.tw/
英文部份
Abell , A. & Oxbrow , N. , 1999 , “People Who Make Knowledge Management Work : CKO , CKT , or KT?” , Knowledge Management Handbook ,In J. Liebowitz (ed) , FL：CRC Press , pp.4-1,17.
Andersen , B. & Pettersen , P. , 1996 , The Benchmarking Handbook：Step-by Step Instruction , London：Chapman & Hall.
Argyris , C. & Schon , D. , 1978 , Organization Learning：A Theory of Action Perspective , Reading , MA：Addison-Wesley.
Baden-Fuller , C. & Pitt , M. , 1996 , “The Nature of Innovating Strategic Management” , In C. Baden-Fuller and M. Pitt(eds) , Strategic Innovation , London：Routledge , pp3-42.
Baek , S. , Liebowitz , J. , Prasad , S. , Granger , M. , 1999 , “Intelligent Agent for Knowledge Management-Toward Intelligent Web-Based Collaboration within Virtual Teams” , Knowledge Management Handbook , In J. Liebowitz (ed) , FL：CRC Press , p11-6.
Barnard , C. , 1938 , The Functions of the Executive , MA：Cambridge , Harvard University Press.
Barney , J. , 1986 , “Strategic Factor Markets：Expectations , Luck , and Business Strategy” , Management Science , Vol.21 , pp.1231-1241.
, 1991 , “Firm Resources and Sustained Competitive Advantage” , Journal of Management , Vol.17 , pp.99-120.
Baumard , P. , 1999 , Tacit Knowledge in Organization , London：SAGE.
Beckman , T. , 1997a , “Implementing the Knowledge Organization in Government” , 1997 National Conference on Federal Quality.
1997b , “A Methodology for Knowledge Management” , International Association of Science and Technology for Development’s(IASTED) International Conference on AI and Soft Computing , Canada：Banff.
1998 , “Designing Innovative Business Systems through Reengineering” , Tutorial , Fourth World Congress on Expert Systems , Mexico City.
Bogan , C. & English , M. , 1994 , Benchmarking for Best Practice：Winning Through Innovative Adaptation , New York：McGraw-Hill.
Chamberlin , E. , 1993 , The Theory of Monopolistic Competition , MA：Cambridge , Harvard University Press.
Cohen , D. , 1998 , “Toward a Knowledge Context：Report on the First Annual U.C. Berkeley Forum on Knowledge and the Firm” , California Management Review , Vol.40 , No.3 , spring , pp23-24.
Cohen , M. & Sproull , L. , 1996 , Organizational Learning , CA：Thousand Oaks , Sage.
Cohen , W. & Levinthal , D. , 1990 , “Absorptive Capacity：A New Perspective on Learning and Innovation” , Administration Science Quarterly , Vol.35 , pp.128-152.
Conner , K. , 1991 , “A Historical Comparison of Resource-Based Theory and Five Schools of Thought Have a New Theory of the Firm?” , Journal of Management , Vol.17 , No.1 , pp.121-154.
Davenport , T. , 1997 , “Ten Principles of knowledge Management and Four Case Studies” , Knowledge management and Process Management , Vol.4 , No.3 , pp.187-208.
1998 , “Successful Knowledge Management Projects” , Sloan Management Review , Winter , pp.43-57.
Davenport , T. & Prusak , L. , 1998 , Working Knowledge：How Organization Management What They Know , Boston：Harvard Business School Press.
Demerest , M. , 1997 , “Understanding Knowledge Management” , Long Ranage Planning , Vol.30 , No.3 , pp.374-384.
Dierickx , I. & Cool , K. , 1989 , “Asset Stock Accumulation and Sustainability of Competitive Advantage ” , Management Science , Vol.35 , No.12 , pp.1504-1513.
Earl , M. , 1997 , “Knowledge as Strategy” , In L. Prusak (ed) , Knowledge in Organization , Boston：Butterworth-Heinemann , pp.1-15.
Fahey , L. , 1998 , Business Process Redesign：The Implications of Tacit Knowledge , Knowledge and Process Management , Vol.5 , No.2 , pp.110-117.
Fathy , L. & Prusak , L. ,1998 , “The Eleven Deadliest Sins of Knowledge Management” , California Management Review , Vol.40 , No.3 , Spring , p268.
Fitz-enz , J. , 1993 , Benchmarking Staff Performance-How Staff Department Can Enhance Their Value to the Customer , San Francisco：Jossey-Bass.
Garvin , D. , 1993 , “Building a Learning Organization” , Harvard Business Review , July-August , pp.78-91.
Giborra , C. , 1987 , “Research agenda for a transaction costs approach to information systems” , In R. Boland & R. Hirscheim (Eds) , Critical Issues in Information Systems Research , Chichester：Wiley & Sons.
Grant , R. , 1995 , Contemporary Strategy Analysis：Concepts , Techniques , Applications , 2ed , MA：Cambridge , Blackwell.
1996a , “A Knowledge-Based Theory of Inter-Firm Collaboration” , Organization Science , Vol.7 , pp375-387.
1996b , “Toward a Knowledge-Based Theory of the Firm” , Strategic Management Journal , Vol.17(Winter Special Issue) , pp.109-122.
Hedlund , 1994 , “A Model of Knowledge Management and the N-Form Corporation” , Strategic Management Journal , Vol.15 , pp.73-90.
Henry , J. & Walker , D. , 1991 , Managing Innovation , London：sage.
Hibbard , J. , 1997 , “Knowing What We Know” , Information Week , October , p20.
Holsapple , C. & Joshi , K. , 1997 , “Knowledge Management：A Three-Fold Framework” , Kentucky Initiative for Knowledge Management Paper , July , No.104.
Holtshouse , D. , 1999 , “Ten Knowledge Domains：Model of a Knowledge-Driven Company?” Knowledge and Process Management , Vol.6 , No.1 , pp.3-8.
Kanter , R. , 1983 , The Change Masters：Innovation and Entrepreneurship in the American corporation , New York：Simon and Schuster.
Krogh , G. , 1998 , “Care in Knowledge Creation” , California Management Review , Vol.40 , No3 , Spring , p.143.
Learned , E. , Christensen , R. , Andrews , K. & Guth W. , 1965 , Business Policy：Text and Cases , IL：Homewood , Irwin.
Leonard , D. & Sensiper , S. , 1998 , “The Role of Tacit Knowledge in Group Innovation” , California Management Review , Vol.40 , No.3 , Spring , pp.116-117.
Levin , R. , Klevorick , R. , Nelson , R. & Winter , G. , 1987 , “Appropriating the returns from industrial research and development” , Brookings Papers on Economics Activity , pp.783-820.
Liebowitz , J. , 1999 , “Key Ingredients to the Success of an Organization’s Knowledge Management Strategy” , Knowledge and Process Management , Vol.6 , No.1 , pp.37-40.
Liebowitz , J.& Beckman , T. , 1998 , Knowledge Organizations：What Every Manager Should Know , New York：St. Lucie Press.
Liebowitz , J. & Wilcox , L. (eds) , 1997 , Knowledge Management and Its Integrative Elements , Boca Raton：CRC Press.
McAdam , R. & McCreedy S. , 1999 , “The Process of Knowledge Management Within Organization：a Critical Assessment of both Theory and Practice” , Knowledge and Process Management , Vol.6 , No.2 , pp.101-113.
Machlup , F. , 1980 , Knowledge：Its Creation , Distribution , and Economics Significance , Vol.1 , NJ：Princeton , Princeton University Press.
Macintosh , A. , 1996 , Position Paper on Knowledge Asset Management , May , Scotland：University of Edinburgh , Artificial Intelligence Applications Institute.
Marquardt , M. , 1996 , Building the Learning Organization：A System Appraoch to Quantum Improvement and Golbal Success , McGraw Hill Companies.
Mayeroff , M. , 1971 , On Caring , NY：Harper & Row.
Merleau-Ponty , M. , 1963 , The Structure of Behavior , Boston , MA：Beacon Press.
Moingeon , B. & Edmondson , A. (eds) , 1996 , Organizational Learning and Competitive Advantage , CA：Thousand Oaks , Sage.
Morgan , G. , 1986 , Images of Organization , London：Sage.
Nishida , K. , 1970 , “Fundamental problem of Philosophy” , The world of Action and the Dialectical World , Tokyo：Sophia University.
Nelson , R. & Winter S. , 1982 , An Evolutionary Theory of Economic Change , MA：Cambridge , Belknap Press.
Nonaka , I. & Konno , N. , 1998 , “The Concept of “Ba”：Building a Foundation for Knowledge Creation” , California Management Review , Vol.40 , No.3 , pp.40-47.
Nonaka , I. & Takeuchi , H. , 1995 , The Knowledge-creating Company：How Japanese Companies Create the Dynamics of Innovation , New York：Oxford University Press.
O’Dell , C. , 1996 , “A Current Review of Knowledge Management Best Practice” , Conference on Knowledge Management and the Transfer of Best Practices , December , London：Business Intelligence.
O’Leary , D. , 1998 , “Using AI in Knowledge Management：Knowledge Bases and Ontologies” , IEEE Intelligent Systems , May/June , CA：IEEE Computer Society Press.
Oxford Dictionary , 1995 , Oxford : Oxford University Press.
Penrose , E. , 1959 , The Theory of the Growth of the Firm , NY：Wiley.
Petrash , G. , 1996 , “Managing Knowledge Assets for Values” , Knowledge-Based Leadership Conference , October , Boston : Linkage Inc.
Platt , L. , 1996 , “Competing on Knowledge” , Fortune Management , Sept.9.
Polanyi , M. , 1967 , The Tacit Dimension , Anchor Books , NY：Garden City.
Polanyi , M. & Prosch , H. , 1975 , Meaning , Chicago , IL：University of Chicago Press.
Porter , M. , 1979 , “How Competitive Forces Shape Strategy” , Harvard Business Review , Vol.57 , No.2 , pp.137-145.
1980 , Competitive Strategy：Techniques for Analyzing Industries and Competitors , New York：Free Press.
Quintas , P. , Lefrere P. & Jones , G. , 1997 , “Knowledge Management：A Strategic Agenda” , Longe Range Planning , Vol.30 , June , p.387.
Ruggles , R. , 1997 , “Tools for Knowledge Management：An Introduction” , In R. Ruggles (ed) , Knowledge Management Tools , Boston：Butterworth-Heinemann.
Rumelt , R. , 1987 , “Theory , Strategy , and Entrepreneurship” , In D. Teece (ed) , The Competitive Challenge , MA：Cambridge , Ballinger , pp.137-158.
Scarborough , H. , 1997 , “Business Process Re-design：The Knowledge Dimension” , http：//bprc.warwick.ac.uk/rc-rep-8.1 , November.
Schein , E. , 1985 , Organizational Culture and Leadership：A Dynamic View , San Francisco：Jossey-Bass.
Schnitt , D. , 1993 , “Reeginnering the Organization Using Information Technology” , Journal of System Management , Vol.44 , pp.14-42.
Selznick , P. , 1957 , Leadership in Administration：A Sociological Interpretation , NY：Harper & Row.
Sena , J. & Shani , A. , 1999 , “Intellectual Capital and Knowledge Creation：Towards an Alternative Framework” , Knowledge Management Handbook , In J. Liebowitz (ed) , FL：CRC Press , pp.8-1,16.
Senge , P , 1990 , The Fifth Discipline , New York：Doubleday.
Shimizu , H. , 1995 , “Ba-Principle：New Logic for the Real-Time Emergence of Information” , Holonics , Vol.5 , No.1 , pp.67-79.
Simon , H. , 1947 , Administration Behavior , NY：Macmillan.
Steward , T. , 1997 , Intellectual Capital：The New Wealth of Organization , New York：Doubledy/Currency.
Teece , D. , 1987 , “Profiting from technological innovation：Implications for integration collaboration , licensing and public policy” , In D. Teece(ed) , The Competitive Challenge , MA：Cambridge , Ballinger , pp.185-219.
1998 , “Capturing Value from Knowledge Assets：The New Economy , Markets for Know-How , and Intangible Assets” , California Management Review , Vol.40 , No.3 , Spring , pp.63-65.
Tobin , D. , 1998 , The Knowledge-Enabled Organization：Moving from Training to Learning to Meet Business Goals , New York：AMACOM.
Turban , E. , 1992 , Expert Systems and Applied Artificial Intelligence , NY：Macmillian.
Van der Spek , R. & Spijkervet , A. , 1997 , “Knowledge Management：Dealing Intelligently with Knowledge” , In J. Liebowitz & L. Wilcox (eds) , Knowledge Management and Its Integrative Elements , FL：CRC Press.
Weber , M. , 1968 , On Charisma and Institution Building , IL：Chicago , University of Chicago Press.
Wei choo , C. , 1998 , The Knowing Organization-How Organizations Use Information to Construct Meaning , Create Knowledge , and Make Decisions , New York：Oxford University Press.
Wernerfelt , B. , 1984 , “A Resource-Based View of the Firm” , Strategic Management Journal , Vol.5 , No.2 , pp.171-180.
Williamson , O , 1975 , Markets and Hierarchies：Analysis and Antitrust Implications , New York：Free Press.
Williamson , O. , 1990 , “The Firm As a Nexus of Treaties：An introduction” , In M. Aoki , B. Gustafsson & O. Williamson(eds) , The Firm as a Nexus of Treaties , CA：Newbury Park , pp.1-25.
Wilkinson , A. & Willmott , H. , 1994 , Making Quality Critical：New Perspective on Organization Change , London：Routledge.
Wiig , K. , 1993 , Knowledge Management Foundation , TX：Schema Press.
1997 , “Knowledge Management：Where Did It Come From and Where Will It Go?” , Expert Systems with Applications , Pergamon Press/Elsevier , Vol.14 , Fall.
1999 , “Introducing Knowledge Management into the Enterprise” , Knowledge Management Handbook , In J. Liebowitz (ed) , FL：CRC Press , pp.3-6.
Yablonsky , D. , “Reengineering Your Knowledge：Getting the Most Value for Your Most Valuable Asset” , Carnegie Group , PA：Pittsburgh. |
