政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/83381

政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/83381

English | 正體中文 | 简体中文 | Post-Print筆數 : 27 | Items with full text/Total items : 113648/144635 (79%)
Visitors : 51684215 Online Users : 514

RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.

Scope

please add "double quotation mark" for query phrases to get precise results

please goto advance search for comprehansive author search

Adv. Search

Home ‧ Login ‧ Upload ‧ Help ‧ About ‧ Administer

Goto mobile version

政大典藏 > College of Social Science > Department of Public Administration > Theses > Item 140.119/83381

Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/83381

Title:	標竿學習理論與實務之研究 Benchmarking -- The Study of Theory and Practice
Authors:	陳衍宏 Chen, Yen-Hung
Contributors:	孫本初 Sun, Ben-Chu 陳衍宏 Chen, Yen-Hung
Keywords:	標竿標竿學習全面品質管理全面品質觀組織學習學習觀流程再造與管理流程觀價值管理價值鍊
Date:	2000
Issue Date:	2016-03-31 16:39:54 (UTC+8)
Abstract:	本研究主要探討標竿學習，分別自理論基礎與運作實務兩大面向探討，進而建構一套標竿學習的模型。
Reference:	中文部分丘昌泰民88 〈再造組織生機的動力 — 市場滿意經營的策略規劃〉，載於《公共管理論文精選（I）》，孫本初、江岷欽、Golembiewski, R. T.主編，台北：元照出版社，第147-171頁。江岷欽林鍾沂民88 《公共組織理論》，台北：空大。江岷欽劉坤億民88 《企業型政府 – 理念、實務、省思》，台北：智勝文化。江瑞清民84 〈再造工程與品質管理的關係〉，品質管制月刊，四月號，第13-15頁。吳定民85 《組織發展》，台北：天一圖書公司。吳瓊恩民85 《行政學》，台北：三民書局。吳瓊恩李允傑陳銘薰民89 《公共管理》，台北：空大。呂錦珍譯 Spendolini, Michael J. 原著民85 《標竿學習——向企業典範借鏡》，台北：天下文化。施能傑民88 〈政府的績效管理改革〉，載於《公共管理論文精選（I）》，孫本初、江岷欽、Golembiewski, R. T.主編，台北：元照出版社，第107-127頁。孫本初民84 〈學習型組織的內涵與運用〉，空大行政學報，第三期。民87 《公共管理》，台北：智勝文化。孫本初、江岷欽、Golembiewski, R. T. 民88 《公共管理論文精選（I）》，台北：元照出版社。孫本初、吳復新、夏學理、許道然民88 《組織發展》，台北：空大。張春興、楊國樞民69 《心理學》，台北：三民書局。張博堯民86 〈標竿學習，成長捷徑〉，管理雜誌，第271期，一月號，第86-87頁。張潤書民87 《行政學》，台北：三民書局郭進隆譯民84 《第五項修練：學習型組織的藝術與實務》，台北：天下文化。陳麥可民85 〈TQM熱潮不再嗎？〉，管理雜誌，第268期，第98-99頁。陳德禹民85 《行政管理》，台北：三民書局楊幼蘭譯 Michael Hammer & James Champy著民83 《改造企業——再生策略的藍本》，台北，牛頓出版公司。司徒達賢民87 《策略管理》，香港，遠流出版公司。盧偉斯民85a 《組織學習的理論性探究》，台北：政治大學公共行政學系未刊博士論文。民85b 〈組織學習的干預理論 — 行動理論的探討〉，空大行政學報，第六期。戴淑如、黃國華譯 Thomas, Philip R., Gallance, Larry J. & Kenneth R. Martin著民81 《超時間品質——單談品質是不夠的》，台北：中國生產力中心。蕭武桐民87 《行政倫理》，台北：空大。英文部分 Ammons, David N., 1996 Municipal Benchmarks – Assessing Local Performance and Establishing Community Standars, Thousand Oaks, CA: SAGE Publishers, Inc. Andersen, Bjφrn & Pettersen, Per-Gaute 1996 The Benchmarking Handbook: Step-by-Step Instructions, London: Chapman & Hall. Argyris, Chris 1993 On Organizational Learning, Cambridge: Blackwell Publishers. Argyris, Chris & Donald Schon 1978 Organizational Learning : A Theory of Action Perspective, MA : Addison-Wesley Publicing Companies. Bendell, Tony , Boulter, Louise & John Kelly 1993 Benchmarking for competitive Advantage, London: Financial Times Pitman Publishing. Bennett, J. K. & O’Brien, M. J. 1994 “The Building Blocks of Learning Organization.” Training, Vol.31, No.6. Bogan, Christopher E. & English, Michael J. 1994 Benchmarking for Best Practices: Winning Through Innovative Adaptation, N.Y.: McGraw-Hill, Inc. Bounds, Greg , Yorks, Lyle , Mel Adams and Gipsie Ranney 1994 Beyond Total Quality Management: Toward the Emerging Paradigm, New York: McGraw-Hill, Inc. Boxwell, Robert J. 1994 Benchmarking for competitive Advantage, New York: McGraw-Hill, Inc. Brown, Mark Graham , Hitchcock, Darcy E. and Marsha L. Willard 1994 Why TQM Fails and What to Do about It, New York: IRWIN. Carr, D. K. & Littman, I. D. 1991 Excellence in Government：Total Quality Management in the 1990"s, VA: Coopers & Lybrand. Carvin, David A. 1988 Managing Quality Edge, New York, Free Press. Cohen, Steuen & Eimicke, William 1998 Tools for Innovators: Creative Strategies for Managing Public Sector Organizations, San Francisco: Jossey-Bass Publishers. Costin,Harry 1994 Readings in Total Quality Management, Orlando: the Dryden Press. Dahlgaard, Jens J. , Kristensen Kai & Gopal K. Kanji 1998 Fundamentals of Total Quality Management , London: Chapman & Hall. Dale, Barrie G. 1994 Management Quality, 2nd edition, New York: Prentice Hall. Dechant, K. & Marsick, V. J. 1992 Team Learning Inventory, P. A. : King of Prussia. Dervitsiotis, Kostas N. 1998 “The Challenge of Managing Organizational Change: Exploring the Relationship of Re-engineering, Developing Learning Organizations and Total Quality Management”, Total Quality Management,Vol.9, No.1, pp.109-122. Develin, Nick & Hand, Max 1993 Total Quality Management: Breaking Down the Barriers, London: Accountancy. Flood, Robert Louis 1993 Beyond TQM, England: John Wiley & Sons. Finnigan, Jerome P. 1993 The Manager’s Guide to Benchmarking—Essential Skills for the New Competitive-Cooperative Economy, San Francisco: Jossey-Bass Publishers. Fitz-enz, Jac 1993 Benchmarking Staff Performance – How Staff Department Can Enhance Their Value to the Customer, San Francisco, CA.: Jossey-Bass Publisher. Fox, S. F. 1993 “Professional Norms And Actual Practices in the Local Personnel Administration: A Status Report.”, in Review of Public Administration, Spring, Vol. 13, pp.5-28. French, W. & Bell, C. 1978 Organizational Development: Behavioral Science Interventions for Organization Improvements, NJ: Prentice-hall, Inc. Galpin, Timothy J. 1997 Making Strategy Work – Building Sustainable Growth Capability, San Francisco: Jossey-Bass Publishers. Grant, R. M., Shuni, R. & Krishnan, R. 1994 “TQM"s Challenge to Management Theory and Practice”, Sloan Management Review, Winter: 25-35. Halachmi, A., Hardy, W. P. & Rhoades, B. L. 1993 “Demographic Data and Strategic Analysis”, Public Administration Quarterly, Vol.17, pp.159-174. Hale, S. & Hyde, A. 1994 “Reengineering in the Public Sector”, Public Productivity & Management Review, Vol. 18, No. 2, pp.127-131. Hammons, G. & Maddux, G.A. 1990 Total Quality Management in The Public Sector. Management Decision, Vol.28,No.4. Hitchner, E. 1996 “Putting Process First—〔Book Review〕”, National Productivity Review, Autumn, pp.107-113. Hradesky, John L. 1995 Total Quality Management Handbook, New York: McGraw-Hill, Inc. Joblonski, Joseph R. 1992 Implementing TQM: Competing in the Nineties Through Total Quality Management, 2nd Edition, San Diego: Pfeiffer & Company. Kanji, Gopal K. 1996 “Can Total Quality Management Help Innovation?”, Total Quality Management, Vol.7, No.1, pp.3-9. Karlof, Bengt & ostblom, Svante 1993 Benchmarking: A Signpost to Excellence in Quality and Productivity, New York: John Wiley & Sons, Inc. Keehley, Patricia , Medlin, Steven , MacBride, Sue & Laura Longmire 1996 Benchmarking for Best Practices in the Public Sector: Achieving Performance Breakthroughs in Federal, State, and Local Agencies, San Francisco: Jossey-Bass Publishers. Linden, R. 1994 Seamless Government : A Practical Guide to Reengineering in the Public Sector, San Francisco: Jossey-Bass Publishers. Marquardt, Michael J. 1996 Building the Learning Organization : A System Approach to Quantum Improvement and Global Success, McGraw-Hill Companies. Marquardt, Michael J. & Reynolds, Angus 1994 “Management Practices in learning Organizations” in Don L. Bohl (eds.), The Learning Organization, San Francisco California: Jossey-Bass Publishers. Maslow, A.H. 1943 “A Theory of Human Motivation.” Psychological Review. McIntosh-Fletcher, D. 1996 Teaming By Design: Real team for Real People, Chicago: The McFletcher Corporation. McNair, C. J. & Leibfried, Kathleen H. J. 1992 Benchmarking – A Tool for Continuous Improvement, New York: John Wiley & Sons, Inc. Mechling, J. 1994 “Reengineering Government : Is There A ‘There’ There? ”, Public Productivity & Management Review, Vol.18, No.2, pp.189-197. Michael E., Slocum John W. & Lei David 1994 “Management Practices in Learning Organizations”, in Don L. Bohl(eds.), The Learning Organization in Action, New York: American Management Association, pp.83-95. Miller, Jeffrey G., Meyer, Arnoud De & Nakane, Jinichiro 1992 Benchmarking Global Manufacturing – Understanding International Suppliers, Customers, and Competitors, New York, NY.: IRWIN. Mintzberg, H. 1994 The Rise and Fall of Strategic Planning, New York: Free Press. Morgan, Gareth 1986 Image of Organization, CA: Sage Publications, Inc. Peter, Glen 1994 Benchmarking Customer Service, London: Financial Times Pitman Publishing. Revans, Reginald 1980 Action Learning: New Techniques for Management, London: Blond & Briggs. Roberts, Harry V. & Sergesketter, 1993 Quality Is Personal – A Foundation for Total Quality Management, New York: The Free Press. Robey, Daniel & Sales, Carol A. 1994 Designing Organization, UA: R. Donnelley & Sons Company. Rolstadas, Asbj□rn 1995 Benchmarking – Theory and Practice, London: Chapman & Hall. Rosenhoover, Donald E. & Kuhn, Harold W. Jr. 1996 “Total Quality Management and the Public Sector”, Public Administration Quarterly, Vol.19, No.4, Winter, pp.435-455. Sashkin, Marshall & Kiser, Kenneth J. 1993 Putting Total Quality Management to Work, San Francisco: Berrett-Koehler Publishers. Schonberger, R., 1990 Building a Chain of Customers, New York: The Free Press. Senge, Peter M. 1990 The Fifth Discipline: The Art and Practice of the Learning Organization, New York: Doubleday. Shiba, Shoji, Graham, Alan & Walden, David, 1993 A New American TQM – Four Practical Revolution in Management, Portland, OR.: Productivity Press. Simon, Herbert A. 1953 “Birth of an organization: The Economic Cooperation Administration.” Public Administration Review,13(4). Spendolini, Michael J., 1992 The Benchmarking Book, New York: AMACOM. Swiss, James E. 1992 “Adapting Total Quality Management (TQM) to Government”, Public Administration Review, July/Aug, pp.356-362. Synder, Neil H., Dowd, Jr., James J. & Houghton, Dianne M. 1994 Vision, Value, and Courage：Leadership for Quality Management, New York : The Free Press. Thompson, Kenneth R. 1998 “Confronting the Paradoxes in a Total Quality Environment”, Organizational Dynamics, Winter, pp.62-73. Tobin, Daniel R. 1993 Reeducating The Corporation : Foundations for The Learning Organization, Essex Junction: Oliver Weight. Tracey, William R., 1994 Human Resources Management & Development Handbook, New York: AMACOM. Trosa, Sylvie & Williams, Suzanne 1996 “Benchmarking in Public Sector Performance Management” , Performance Management in Government, No.9, OCDE, pp.45-69, Paris France: OCDE. Van Matre, Joseph G. 1995 Foundations of TQM: A Reading Book, Orlando: The Dryden Press. Visser, Dana R. 1996 “That’s Using your Brain!” Training & Development Journal ,50(1):30-40. Wilkinson, Adrian , Redman, Tom , Ed Snape and Mick Marchington 1998 Management with Total Quality Management: Theory and Practice, Hong Kong: Macmillan Press Ltd.
Description:	碩士國立政治大學公共行政學系
Source URI:	http://thesis.lib.nccu.edu.tw/record/#A2002001869
Data Type:	thesis
Appears in Collections:	[Department of Public Administration] Theses

Files in This Item:

File	Size	Format
index.html	0Kb	HTML2	245	View/Open

All items in 政大典藏 are protected by copyright, with all rights reserved.

社群 sharing

著作權政策宣告 Copyright Announcement

1.本網站之數位內容為國立政治大學所收錄之機構典藏，無償提供學術研究與公眾教育等公益性使用，惟仍請適度，合理使用本網站之內容，以尊重著作權人之權益。商業上之利用，則請先取得著作權人之授權。
The digital content of this website is part of National Chengchi University Institutional Repository. It provides free access to academic research and public education for non-commercial use. Please utilize it in a proper and reasonable manner and respect the rights of copyright owners. For commercial use, please obtain authorization from the copyright owner in advance.

2.本網站之製作，已盡力防止侵害著作權人之權益，如仍發現本網站之數位內容有侵害著作權人權益情事者，請權利人通知本網站維護人員(nccur@nccu.edu.tw)，維護人員將立即採取移除該數位著作等補救措施。
NCCU Institutional Repository is made to protect the interests of copyright owners. If you believe that any material on the website infringes copyright, please contact our staff(nccur@nccu.edu.tw). We will remove the work from the repository and investigate your claim.

DSpace Software Copyright © 2002-2004 MIT & Hewlett-Packard / Enhanced by NTU Library IR team Copyright © - Feedback