政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/81172
English  |  正體中文  |  简体中文  |  Post-Print筆數 : 27 |  全文筆數/總筆數 : 113318/144297 (79%)
造訪人次 : 51057827      線上人數 : 932
RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
搜尋範圍 查詢小技巧:
  • 您可在西文檢索詞彙前後加上"雙引號",以獲取較精準的檢索結果
  • 若欲以作者姓名搜尋,建議至進階搜尋限定作者欄位,可獲得較完整資料
  • 進階搜尋
    政大機構典藏 > 商學院 > 資訊管理學系 > 學位論文 >  Item 140.119/81172
    請使用永久網址來引用或連結此文件: https://nccur.lib.nccu.edu.tw/handle/140.119/81172


    題名: 資訊治理觀點下資訊策略定位與業務校準之研究
    The relation between IT strategy and Business Performance to IT Governance theories
    作者: 邱耀漢
    貢獻者: 季延平
    Chi, Yen Ping
    邱耀漢
    關鍵詞: 資訊治理
    資訊策略
    組織發展
    政府之衡量
    IT governance
    IT organization
    Organizational Development
    Measurement of government
    日期: 2016
    上傳時間: 2016-02-03 12:04:15 (UTC+8)
    摘要: 長久以來,組織於資訊運用上面臨技術影響層面廣、科技變化快速、內部環境如蜘蛛網般複雜及定位不清等多重挑戰。如此常導致資訊技術難與組織運作密切結合,其結果輕者浪費時間與金錢,重者則喪失資訊系統發展之價值,組織亦將失去獲取競爭優勢之機會,近年來對「資訊治理」的研究大興,帶給我們新的機會與挑戰。
    本研究主要目的在建構我國公部門資訊治理評估模式,進而瞭解目前公部門資訊治理能力與水準,並可做相關部會推動資訊治理參考依據。本研究所使用的方法是調查法,參與者以匿名方式回應問題與陳述。研究分析使用ExpertChoice2000套裝軟體,首先計算出敘述性統計,其次計算信度以量測內部一致性。
    本研究獲得以下四點結論:1.建構公部門資訊治理評估模式2.公部門角色定位差異3.資訊治理應考量策略目標、定位與業務需求之差異4.探索資訊治理發展途徑。
    Organizations have confronted multiple challenges in the use of IT for a long time. For example, IT affects whole hierarchy, technology evolves very quickly, and organizations are usually very complex. Organization operations usually have little to do with the improved information technology. The end result can be wasting money and time or can be even worse losing the value of building IT systems, and organizations will lose their competitiveness via the improvements of information technology. A recent surge of research on IT governance provides us new opportunities and challenges.
    The main purpose of this study is to propose IT governance evaluation model for public sectors and investigate the IT governance abilities of public sectors of the nation. We use anonymous survey to collect related information and then use Expert Choice 2000 software package to analyze the data. In particular, the descriptive statistics and the credibility of internal consistency were calculated.
    The results of this research are summarized as follows. First, we propose public sector’s IT governance evaluation model. Second, we suggest the process of IT governance development. Third, we find the role played by government has changed. Finally, it is required to consider the differences among department’s strategies, strategic goal and requirement when implementing IT governance.
    參考文獻: 一、 中文文獻
    1. 王秉鈞、劉俞志,邱耀漢,民國92年,電子化政府組織設計及人力資源運用整合策略,台北:行政院研究發展考核委員會委託研究報告
    2. 王秉鈞主譯(2000),管理學(四版) ,台北:華泰文化事業有限公司
    3. 王毓仁(2000),公部門績效指標的設計與應用,人力發展,第82期,頁35-45
    4. 司徒達賢(2001),策略管理新論,台北:智勝文化事業有限公司。
    5. 江明修(2009),研究方法論,台北:智勝文化事業有限公司。
    6. 行政院研究發展考核委員會,民國91年,行政院所屬各機關資訊組織及人員設置參考原則,台北:行政院研究發展考核委員會
    7. 吳安妮(2002),淺談平衡計分卡成功實施之精髓概念,會計研究月刊,第198期,頁26-32
    8. 吳安妮(2004),平衡計分卡在公務機關實施之探討,政府績效評估,台北:行政院研究發展考核委員會,頁115-135
    9. 宋餘俠(2006),重組行政組織及資訊系統提供整合服務,研考雙月刊,30 (6),頁35-43
    10. 李志宏(2005),從組織治理談非政府組織的責信度,非政府組織學刊(創刊號),頁103-126
    11. 李長貴(1997),績效管理與績效評估,台北:華泰文化事業有限公司
    12. 李培源(2005),我國資訊治理實施現況及影響因素之研究,國立臺灣大學會計研究所碩士學位論文
    13. 周子銓(2007),以制度理論探討臺灣公私部門資訊治理模式,行政院國家科學委員會研究報告
    14. 林佩璇(2000),個案研究及其在教育研究上的應用,中正大學教育學研究所 (主編),質的研究方法(頁239-262)。高雄:麗文。
    15. 林新士,以資訊科技治理觀點探討國軍資訊安全政策,國防大學管理學院資訊管理學系碩士論文,2012年
    16. 林嘉誠(2004),行政機關績效評估制度的建置與回顧,政府績效評估,台北:行政院研究發展考核委員會,頁3-20
    17. 孫本初(1997),公共管理,台北:時英
    18. 孫本初(1999),課責與績效管理,人事月刊,第29卷第3期,頁28-32
    19. 高慧君(2008),台灣工研院三個價值導向管理的創新,國立交通大學科技管理研究所博士論文
    20. 張銀鶯(2006),企業策略、資訊策略、供應鏈策略與供應鏈績效關聯性之研究-以機械產業為實證,國立成功大學高階管理碩士在職專班碩士論文
    21. 張緯良(1990),資訊技術對組織的影響,政治大學企業管理博士論文
    22. 陳正平(2004),Robert S. Kaplan and David P. Norton著,策略地圖:Strategy Maps,台北:臉譜
    23. 陳向明(2002),社會科學質的研究,台北:五南出版社。
    24. 陳敦源、黃東益、蕭乃沂(2004),電子化參與:公共政策過程中的網路公民參與,研考雙月刊,第 28 卷第 4 期,頁 36-51。
    25. 湯宗泰(1996),資訊部門經營管理之實證研究,雲林技術學院資管所碩士論文
    26. 黃家齊(2002),人力資源管理活動認知與員工態度、績效之關聯,管理評論,第21卷 第4期
    27. 楊朝祥(1998),邁向21世紀電子化政府,研考雙月刊,第22卷,第1期,頁3-9
    28. 葉銀華、李存修、柯承恩(2002),公司治理與評等系統,初版,台北:商智文化出版社
    29. 鄧振鴻、曾國雄(1989),層級分析法(AHP)的內涵特性與應用(上),中國統計學報,2716,1-20
    30. 鄧振鴻、曾國雄(1989),層級分析法(AHP)的內涵特性與應用(下),中國統計學報,2176,5-22
    31. 蕭乃沂(2004),國家政策季刊,第 3 卷第 1 期,頁 155-174。

    二、 英文文獻
    1. Alkhafaji, A. F(1990)., “Effective Board of Directors: An Overview,” Industrial Management and Data System, 18-26.
    2. Ajzen, I. (1985). From intentions to action: A theory of planned behaviour. In Kuhl, J., & Beckmann, J. (Eds.), Action-control: From cognition to behaviour. pp.11-39.
    3. Ajzen, I. (1988). Attitudes, Personality, and Behavior. Chicago, IL: The Dorsey Press.
    4. Ajzen, I. (1989). Attitude structure and behavior. In Breckler, S. J., & Greenwald, A. G. (Eds.). Attitude Structure and Function, 241-274. Lawrence Erlbaum, Hillsdale, NJ.
    5. Ajzen, I. (1991). The theory of planning behaviour. Organizational Behavior and the Human Decision Process, 50, 179-211.
    6. Ajzen, I., & Driver, B.L. (1992). Application of the theory of planned behavior to leisure choice. Journal of Leisure Research, 24, 207-224.
    7. Ajzen, I., & Fishbein, M. (1980), Understanding Attitudes and Predicting Social Behavior. NJ: Prentice Hall.
    8. Ajzen, I., & Madden, T. J. (1986). Prediction of goal-directed behavior: Attitudes, intentions and perceived behavioral control. Journal of Experimental Social Psychology, 22, 453-474.
    9. Attewell, P(1992). “Technology Diffusion and Organizational Learning: The Case of Business Computing,” Organization Science (3:1), pp. 1-19.
    10. Avgerou, C.(2001) “The Significance of Context in Information Systems and Organizational Change,” Information Systems Journal (11), pp. 43-63.
    11. Barley, S. R.(1990) “The Alignment of Technology and Structure through Roles and Networks,” Administrative Science Quarterly (35:1), pp. 61-103.
    12. Benbasat I, Goldstein D and Mead M (1987) „The Case Research Strategy in Studies of Information Systems‟ MIS Quarterly Vol. 11, pp. 369-386.
    13. Boudreau, M. C., and Robey, D(2005). “Enacting Integrated Information Technology: A Human Agency Perspective,” Organization Science (16:1), pp. 3-18.
    14. Bourdariat, J. (2001). Corporate Governance and ICT: a Marriage of Reason. Information Systems Control Journal. Vol,. 6. pp. 23-26.
    15. Cash, J.I., McFarlan, F.W., McKenney, J.L. and Vitale, M.R. (1988) Corporate Information Systems Management: Text and Cases, (2nd Ed.), Richard D. Irwin Inc.: Homewood, IL.
    16. Cassino, K. (1984). Delphi panel: A practical ‘Crystal Ball’ for researchers. Marketing News, 18, 10–11.
    17. Cooper, R. B., and Zmud, R. W(1990). “Information Technology Implementation Research: A Technological Diffusion Approach,” Management Science (36:2), pp.123-139.
    18. Crowston, K., and Myers, M. D(2004). “Information Technology and the Transformation of Industries: Three Research Perspectives,” Journal of Strategic Information Systems (13), pp. 5-28.
    19. Dalkey, N., & Helmer, O. (1963), An experimental application of the Delphi method to the use of experts. Journal of the Institute of Management Science, 9(3), 458–467.
    20. Dalkey, N.C.(1969), The Delphi method: an experimental study of group opinion. Research Paper RM- 5888-PR. The Rand Corporation, June.
    21. David A.(1989),“Systems Performance Evaluation,”Journal of Systems Management, March, pp.33-37.
    22. Eisenhardt, K.M. (1989), ‘Building theories from case study research’, Academy of Management Review, Vol. 14, No. 4, pp. 532-550.
    23. Fichman, R. G.(2001), “The Role of Aggregation in the Measurement of IT-Related Organizational Innovation,” MIS Quarterly (25:4), pp. 427-455.
    24. Goodhue, D. L., and Thompson, R. L. (1995),“Task-Technology Fit and Individual Performance,” MIS Quarterly (19:2), pp. 213-236.
    25. Gupta, U. G., & Clarke, R. E. (1996), Theory and application of the Delphi technique: A bibliography (1975–1994). Technological Forecasting and Social Change, 53(2), 185–211.
    26. H.A. Linstone, M. Turoff(1975), The Delphi Method, Addison-Wesley, Reading, MA.
    27. Hamilton S. & Chervany N.(1981),“Evaluating MIS Effectiveness—PartⅠ: Comparing Evaluation Approaches”, MIS Quarterly, 5: 3, No.3,September, pp.55-69.
    28. Hammer, M. & Champy, J.( 1993) , Reengineering The Corporation:A Manifesto For Business Revolution, New York, Harper Business.
    29. Hammer, M.( 1990), 「Reengineering Work:Don"t Automate, Obliterate」, Harvard Business Review, July-August.
    30. Hansen, E. & Bush. R. J. (1999). Understanding customer quality requirements: model and application. Industrial Marketing Management, 28(2), 119-130.
    31. Henderson, J. and Venkatraman, N.(1992), “Strategic Alignment: A Model for Organizational Transformation via Information Technology.” In T.J. Allen and M.S. Scott-Morton (eds.), Information Technology and the Corporation of the 1990s, Oxford University Press, UK, pp. 202-220.
    32. Henderson, J. and Venkatraman, N.(1991), “Understanding Strategic Alignment,” Business Quarterly, (56:3), pp. 72-78.
    33. Henderson, J. C. and N. Venkatraman (1993). Strategic Alignment: Leveraging Information Technology for Transforming Organizations. IBM Systems Journal, 32(1): 4-16.
    34. Henderson, J. C., N. Venkatraman (1994). Strategic alignment: a model for organizational transformation via information technology. T.J. Allen, M.S. Scott-Morton, eds. Information Technology and the Corporation of the 1990s. Oxford University Press. UK. , 202-220.
    35. Henderson, J., & Venkatraman, N. (1990). “Strategic Alignment: A model For Organizational Transformation Via Information Technology,” Working Paper 3223-90, Sloan School of Management, Massachusetts Institute of Technology.
    36. Henderson, J., & Venkatraman, N. (1996). “Aligning Business and IT Strategies,” Competing in the Information Age, Luftman, New York, Oxford University Press.
    37. Henderson, J.C. and Venkatraman, N.(1993), "Strategic Alignment: A Model for Organizational Transformation Through Information Technology". In Kochan, Thomas A. and Useem, Michael, editors, Transforming Organizations, Oxford University Press, New York, pp. 97-117.
    38. Henderson, J.C. and Venkatraman, N.(1993), "Strategic Alignment: Leveraging Information Technology for Transforming Organizations," IBM Systems Journal, (32:1), pp. 4-16.
    39. Henderson, J.C., Venkatraman, N. and Oldach, S.(1996), "Aligning Business and IT Strategies". In Luftman, J.F., Competing in the Information Age: Strategic Alignment in Practice. Oxford University Press, New York, pp.21-42.
    40. Hirschheim, R. and R. Sabherwal (2001). Detours in the Path toward Strategic Information Systems Alignment. California Management Review, Fall, 44(1): 87-108.
    41. Hsiao, R., Tsai, S. D., and Lee, C.(2006), “The Problem of Embeddedness: Knowledge Transfer, Coordination and Reuse in Information Systems,” Organization Studies (27:9), pp. 1289-1317.
    42. Huber, G. P.(2001), “Transfer of Knowledge in Knowledge Management Systems: Unexplored Issues and Suggested Studies,” European Journal of Information Systems (10:2), pp. 72-79.
    43. IT Governance Institute. (2000). IT governance Portal - IT Governance Roundtable 2. Retrieved 16/1/01, 2001, from www.itgi.org
    44. IT Governance Institute. (2001). Board Briefing on IT Governance. Retrieved September, 2003, from www.itgi.org
    45. Jasperson, J. S., Carter, P. E., and Zmud, R. W.(2005), “A Comprehensive Conceptualization of Post-Adoptive Behaviors Associated with Information Technology Enabled Work Systems,” MIS Quarterly (29:3), pp. 525-558.
    46. Kaplan, Robert S & Norton, David P.(1996) , “USING THE BALANCED SCORECARD AS A STRATEGIC MANAGEMENT SYSTEM,”Harvard Business Review,Vol.74,No.1-6,January-February, pp.75-85.
    47. Kickert, W. J. M. (1997). Public management in the United States and Europe. In: W. J. M. Kickert, Public management and administrative reforms in Western Europe. (pp. 15–39). Cheltenham, UK: Edward Elgar.
    48. Kickert, W. J. M., & Jorgensen, T. Beck (1995), International Review of Administrative Sciences, 61(4):499–586.
    49. Kickert, W. J. M., Bestebreur, A., Hoekstra, A., in’t Veld, R. J., & Verhey, A. J. M. (1998). Aansturing van verzelfstandigde overheidsdiensten (Governance of independent agencies). Alphen, Netherlands: Samsom.
    50. Kooiman, J. (1999), Social-political governance: overview, refl ections and design. Public Management 1/1, 67-92.Kumar, R. L., and Crook, C. W. “A Multi-Disciplinary Framework for the Management of Inter-Organizational Systems,” Database for Advances in Information Systems (30:1), 1999, pp. 22-37.
    51. Kooiman, J. (2008), Governability: a conceptual exploration. Journal of Comparative Policy Analysis, Vol. 10 Iss 2; p. 171-190. Kooiman, J. (2003): Governing as governance. London
    52. Kooiman, J., M. van Vliet and S.Jentoft, S. (eds.) (1999), Creative governance: Opportunities for fi sheries in Europe. Aldershot: Ashgate.
    53. Kooiman, J.,M. Bavinck, S. Jentoft and R. Pullin (eds.) (2005): Fish for life. Amsterdam: Amsterdam University Press.
    54. Larsen, M. A., and Myers, M. D. “When Success Turns into Failure: A Package-Driven Business Process Re-Engineering Project in the Financial Services Industry,” Journal of Strategic Information Systems (8:4), 1999, pp. 395–417.
    55. Leavitt, H. J. “Applying Organizational Change in Industry: Structural, Technological and Humanistic Approaches,” in Handbook of Organizations, J.G. March (ed.), Rand McNally, Chicago, 1965, pp. 1144-1170.
    56. Leavitt, H.H. and Whisler, T. I. (1958),” Management in the 1980’s,” Havard Business Review, Nov.-Dec., pp.41-48.
    57. Lee. A. S. “A Scientific Methodology for MIS Case Studies,” MIS Quarterly (13:1), 1989, pp. 33-52.
    58. Lewis, W., Agarwal, R., and Sambamurthy, V. “Sources of Influence on Beliefs about Information Technology Use: An Empirical Study of Knowledge Workers,” MIS Quarterly (27:4), 2003, pp. 657-678.
    59. Linstone, H. A., & Turoff, M. (1975). Introduction. In H. A. Linstone, & M. Turoff (Eds.). The Delphi method: Techniques and applications (pp. 3-12). Reading, MA: Addison-Wesley Publishing Company.
    60. Lippitt, Gordon (1973), Strategies of Organization Development. Washington D.C.: Development Publications.
    61. Martilla, J. A. & James, J. C. (1977). Importance-performance analysis. Journal of Marketing, 41(1), 77-79.
    62. Merriam, S. B. (1998). Qualitative research and case study applications in education. San Francisco, CA: Jossey-Bass.
    63. Neely, A.D., Gregory, M.J. and Platts, K.(1995). Performance Measurement System Design: a Literature Review and Research Agenda, International Journal of Operations&Production Management, 15(4):80-116.
    64. Osborne, D., & Gaebler, T. (1992). Reinventing government: How the entrepreneurial spirit is transforming the public sector. Reading, MA: Addison-Wesley.
    65. P Weill, J W Ross(2004). IT Governance: How Top Performers Manage IT Decision Rights for Superior Results. Watertown: Harvard Business School Press.
    66. Ramanujam, V., and Venkatraman, N. (1987). Planning system characteristics and planning effectiveness. Strategic Management Journal, 8 (5), 453-468.
    67. Raven, B. H., & Kruglanski, A. W. (1970). Conflict and power. In P. Swingle (Ed.), The structure of conflict (pp. 69–109). New York: Academic Press.
    68. Rosenau J. N. (1995), Governance in the Twenty-first Century, Global Governance,
    69. Rosenau J. N. (2002), Governance in a New Global Order, in D. Held, A. McGrew (eds), Governing Globalisation, cit., pp. 70-86.
    70. Rosenau J., N. (2003), Distant Proximities. Dynamics beyond Globalisation, Princeton, Princeton University Press.
    71. Rosenau J., N., Czempiel E. O. (eds) (1992), Governance without Government: Order and Change inWorld Politics, Cambridge, Cambridge University Press.
    72. Rowe, G., Wright, G., & Bolger, F. (1991),Delphi: A reevaluation of research and theory. Technological Forecasting and Social Change, 39(3), 235–251.
    73. Sambamurthy, V., Bharadwaj, A.S., and Grover, V.(2003), "Shaping Agility through Digital Options: Reconceptualizing the Role of IT in Contemporary Firms.," MIS Quarterly (27:2) , pp 237-263.
    74. Sampson, S. E. & Showalter, M. J. (1999). The erformance-importance response function: Observations and implications. The Service Industries Journal, 19(3), 1-25.
    75. Satty, T. L.(1990), How to Make a Decision: The Analytic Hierarchy Process, European.
    76. Smouts, M.-C. (2001) ,‘International cooperation: from coexistence to world governance’, in M.-C. Smouts (ed.), The New International Relations, London: Hurst.
    77. Stern Louis W, Gorman Ronald H. (1969),Conflict in distribution channels: an exploration. In: Stern Louis W, editor. Distribution Channels: Behavioral Dimensions. NY: Houghton Mifflin; 1969. p. 156–75.
    78. Tzu-Chuan Chou.(2005),It Governance of Taiwanese Public and Private Sectors: An Institutional Perspective, Conference on Digital Contents Management & Applications ,Taiwan .
    79. V Sambamurthy, R W Zmud (1999), Arrangements for IT Governance: A Theory of Multiple Contingencies. MIS Quarterly, 23 (2) .
    80. Venkatraman, N., & Ramanujam, V. (1987), Measurement of business economic performance: An examination of method convergence. Journal of Management, 13(1): 109-122.
    81. Weill, P and Broadbent, M. (1998), Leveraging the New Infrastructure - How Market Leaders Capitalize on Information Technology. Harvard Business School Press, Boston, Massachusetts.
    82. Weill, P. and Broadbent, M (2000),Managing IT infrastructure: A strategic choice. In R.W. Zmud (ed.), Framing the Domain of IT Management: Projecting the Future Through the Past. Pinnaflex Educational Resources, Inc., Cincinnati, Ohio.
    83. Weill, Peter, and Jeanne W. Ross(2004) ,IT governance: How top performers manage IT decision rights for superior results, p.1-269
    84. World Bank (1989) ,From Crisis to Sustainable Growth: A Long Term Perspective Study (Washington: World Bank).
    85. Yin, R.K. (1994), Case study research, Design and methods, second edition, Sage Publications: Thousand Oaks.
    描述: 博士
    國立政治大學
    資訊管理學系
    94356511
    資料來源: http://thesis.lib.nccu.edu.tw/record/#G0094356511
    資料類型: thesis
    顯示於類別:[資訊管理學系] 學位論文

    文件中的檔案:

    檔案 大小格式瀏覽次數
    index.html0KbHTML2224檢視/開啟


    在政大典藏中所有的資料項目都受到原著作權保護.


    社群 sharing

    著作權政策宣告 Copyright Announcement
    1.本網站之數位內容為國立政治大學所收錄之機構典藏,無償提供學術研究與公眾教育等公益性使用,惟仍請適度,合理使用本網站之內容,以尊重著作權人之權益。商業上之利用,則請先取得著作權人之授權。
    The digital content of this website is part of National Chengchi University Institutional Repository. It provides free access to academic research and public education for non-commercial use. Please utilize it in a proper and reasonable manner and respect the rights of copyright owners. For commercial use, please obtain authorization from the copyright owner in advance.

    2.本網站之製作,已盡力防止侵害著作權人之權益,如仍發現本網站之數位內容有侵害著作權人權益情事者,請權利人通知本網站維護人員(nccur@nccu.edu.tw),維護人員將立即採取移除該數位著作等補救措施。
    NCCU Institutional Repository is made to protect the interests of copyright owners. If you believe that any material on the website infringes copyright, please contact our staff(nccur@nccu.edu.tw). We will remove the work from the repository and investigate your claim.
    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - 回饋