政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/79676
English  |  正體中文  |  简体中文  |  Post-Print筆數 : 27 |  全文笔数/总笔数 : 113318/144297 (79%)
造访人次 : 51053159      在线人数 : 946
RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
搜寻范围 查询小技巧：
  • 您可在西文检索词汇前后加上"双引号"，以获取较精准的检索结果
  • 若欲以作者姓名搜寻，建议至进阶搜寻限定作者字段，可获得较完整数据
    •  进阶搜寻


    请使用永久网址来引用或连结此文件: https://nccur.lib.nccu.edu.tw/handle/140.119/79676


    题名: 大學圖書館「學習共享空間」服務品質評鑑指標建構與應用
    其它题名: Developing the Service Quality Assessment Indicators for Learning Commons at University Libraries
    作者: 王梅玲;侯淳凡
    Wang, Mei-Ling;Hou, Chun-Fan
    贡献者: 圖檔所
    关键词: 大學圖書館;資訊共享空間;學習共享空間;服務品質;滿意度
    日期: 2014-03
    上传时间: 2015-12-16 11:20:39 (UTC+8)
    摘要: 受到數位科技發展影響，大學圖書館進行轉型運動，開啟許多新發展，其中學習共享空間的轉型成為創新思維。2005年，臺灣師範大學圖書館首先建立「SMILE 多元學習區」，其後許多大學圖書館效法陸續建置學習共享空間。本研究旨在探討大學圖書館學習共享空間服務品質評鑑指標及其應用，研究目的包括：(1)探討大學圖書館學習共享空間的意涵與要件。(2)探討學習共享空間服務品質評鑑與建構其服務品質評鑑指標。(3)探討學習共享空間服務品質評鑑指標的應用，並瞭解使用者對於學習共享空間的使用滿意度與服務成效。本研究運用服務品質評鑑理論，採用焦點團體訪談法與問卷調查法。首先，透過三場焦點團體訪談獲得學習共享空間意涵，以及三個評鑑構面與23個評鑑指標，做為學習共享空間的評鑑工具。進一步針對N大學圖書館學習共享空間，應用指標設計問卷進行調查，探討學生使用N大學圖書館學習共享空間現況與滿意度。本研究獲致以下結論：(1)網路使用頻率影響使用者進入圖書館的次數。(2)使用者認可圖書館具有學習價值。(3)使用者認為學習共享空間最重要的服務為舒適的環境與館藏資源提供。(4)使用者最滿意圖書館人員的服務態度。(5)使用者認為學習共享空間最需改進的部分為區隔討論區與自習區。(6)學生對學習共享空間整體滿意度有待提升，需要改善並提升能見度。
    The Learning Commons representing their innovation and transition is important service in university libraries. The article mainly studies on developing the service quality assessment indicators for Learning Commons at university libraries ,there are main purposes including: (1) exploring the meaning and components of the Learning Commons in the Universities’ libraries; (2) understanding the method to evaluate the Learning Commons and constructing adequate indicators for evaluating service quality; (3) understanding the usage and users satisfaction of the Learning Commons in order to assess its service quality , analyzing and evaluating the Learning Commons of libraries. The study has formed the focus groups to better understand the meaning of Learning Commons in Taiwan, and the participants of the focus groups also agreed to conduct the evaluation by applying the assessment of service quality. They came up with three evaluation dimensions and 23 indicators of the Learning Commons. For testing the feasibility of the indicators, the questionnaire was constructed and sent to the users of the Learning Commons of the N University Library. The research results are as follows: (1) the frequency of using internet affects the number of physically entering to the libraries in both universities; (2) the users recognize the learning value of the libraries; (3) the users used the technological facilities most; (4) the most important services of the Learning Common include a comfortable environment and sufficient resources; (5) the most satisfactory services are the attitudes and responses of the service providers; (6) the services need to be firstly improved include dividing the discussion space from the studyspace; (7) the overall satisfactory degree still requires more efforts to improve and the libraries should pay more attention on providing resources. Finally, some conclusion and suggestions were proposed by the article.
    關聯: 圖書館學與資訊科學, 40(1), 101-121.
    数据类型: article
    DOI 連結: http://dx.doi.org/10.6245/JLIS.2014.401/640
    DOI: 10.6245/JLIS.2014.401/640
    显示于类别:[圖書資訊與檔案學研究所] 期刊論文

    文件中的档案:

    档案 描述 大小格式浏览次数
    101121.pdf1440KbAdobe PDF2701检视/开启


    在政大典藏中所有的数据项都受到原著作权保护.


    社群 sharing

    著作權政策宣告 Copyright Announcement
    1.本網站之數位內容為國立政治大學所收錄之機構典藏，無償提供學術研究與公眾教育等公益性使用，惟仍請適度，合理使用本網站之內容，以尊重著作權人之權益。商業上之利用，則請先取得著作權人之授權。
    The digital content of this website is part of National Chengchi University Institutional Repository. It provides free access to academic research and public education for non-commercial use. Please utilize it in a proper and reasonable manner and respect the rights of copyright owners. For commercial use, please obtain authorization from the copyright owner in advance.

    2.本網站之製作，已盡力防止侵害著作權人之權益，如仍發現本網站之數位內容有侵害著作權人權益情事者，請權利人通知本網站維護人員(nccur@nccu.edu.tw)，維護人員將立即採取移除該數位著作等補救措施。
    NCCU Institutional Repository is made to protect the interests of copyright owners. If you believe that any material on the website infringes copyright, please contact our staff(nccur@nccu.edu.tw). We will remove the work from the repository and investigate your claim.
    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - 回馈