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    題名: Assessing the performance of e-Health service
    作者: Chang, Hsin Lu;Wang, Yu Sheng
    張欣綠;王育聖
    貢獻者: 資管系
    關鍵詞: Component;E-health services;Evaluation criteria;External service value;Internal services;Multiple stakeholders;Service provider;Profitability;Quality control;Quality of service;Health
    日期: 2011
    上傳時間: 2015-10-26 15:31:57 (UTC+8)
    摘要: This study aims to develop an evaluation criteria that considers both service providers` and patients` value perspectives in assessing e-Health service performance. The research framework extends the service-profit chain by integrating service triangle concept, emphasizing the relationships among three stakeholders: the firm, the customers, and the employees. Therefore, this study expects to contribute the literature by providing an e-Health service performance assessment framework, which systematically develops a scale to evaluate e-Health service quality that concerns value perspectives of multiple stakeholders and their interactions. © 2011 IEEE.
    關聯: Proceedings - 2011 International Joint Conference on Service Sciences, IJCSS 2011
    資料類型: conference
    DOI 連結: http://dx.doi.org/10.1109/IJCSS.2011.53
    DOI: 10.1109/IJCSS.2011.53
    顯示於類別:[資訊管理學系] 會議論文

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