政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/78978
English  |  正體中文  |  简体中文  |  Post-Print筆數 : 27 |  Items with full text/Total items : 113160/144130 (79%)
Visitors : 50765817      Online Users : 697
RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
Scope Tips:
  • please add "double quotation mark" for query phrases to get precise results
  • please goto advance search for comprehansive author search
    •  Adv. Search
    Home ‧ Login ‧ Upload ‧ Help ‧ About ‧ Administer Goto mobile version


    Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/78978


    Title: Can the exploitation of information technology enable service orientation in the organization?
    Authors: Shang, Shari S. C;Wu, Y.-H.
    尚孝純
    Contributors: 資訊管理學系
    Keywords: Building services;Cross functional integration;Customer focus;Customer orientation;Empirical studies;Market orientation;Operational excellence;Operational level;Organizational development;Organizational infrastructure;Service orientation;Information systems;Sales
    Date: 2009
    Issue Date: 2015-10-16 15:34:06 (UTC+8)
    Abstract: Service orientation has been related to several types of organizational development, such as customer orientation and market orientation. In addition to customer focus and cross-functional integration, the service orientation focuses more on operational excellence and innovation. Studies have shown that information technology (IT) plays an important role in the development of a service orientation. On the one hand, IT can enable a service orientation in an organization through operational innovation and close relationships with customers. On the other hand, empirical studies have revealed that organizations with low use of IT can also demonstrate high service orientation with a supportive organizational infrastructure. There are many factors affecting the effectiveness of the exploitation of IT. It is important to build a deep understanding of what a service orientation is at both the strategic and operational levels and to know how IT is applied in supporting these organizational focuses. This study attempts to build insights about how organizations engage in the use of IT for building service orientation. Useful analysis of the characteristics of service orientation and IT exploitation is proposed for building deep understanding of patterns of IT exploitation in facing challenges in the service economy.
    Relation: 15th Americas Conference on Information Systems 2009, AMCIS 2009,1377-
    Data Type: conference
    Appears in Collections:[Department of MIS] Proceedings

    Files in This Item:

    File Description SizeFormat
    index.html0KbHTML2820View/Open


    All items in 政大典藏 are protected by copyright, with all rights reserved.


    社群 sharing

    著作權政策宣告 Copyright Announcement
    1.本網站之數位內容為國立政治大學所收錄之機構典藏，無償提供學術研究與公眾教育等公益性使用，惟仍請適度，合理使用本網站之內容，以尊重著作權人之權益。商業上之利用，則請先取得著作權人之授權。
    The digital content of this website is part of National Chengchi University Institutional Repository. It provides free access to academic research and public education for non-commercial use. Please utilize it in a proper and reasonable manner and respect the rights of copyright owners. For commercial use, please obtain authorization from the copyright owner in advance.

    2.本網站之製作，已盡力防止侵害著作權人之權益，如仍發現本網站之數位內容有侵害著作權人權益情事者，請權利人通知本網站維護人員(nccur@nccu.edu.tw)，維護人員將立即採取移除該數位著作等補救措施。
    NCCU Institutional Repository is made to protect the interests of copyright owners. If you believe that any material on the website infringes copyright, please contact our staff(nccur@nccu.edu.tw). We will remove the work from the repository and investigate your claim.
    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - Feedback