English  |  正體中文  |  简体中文  |  Post-Print筆數 : 27 |  Items with full text/Total items : 113648/144635 (79%)
Visitors : 51584670      Online Users : 842
RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
Scope Tips:
  • please add "double quotation mark" for query phrases to get precise results
  • please goto advance search for comprehansive author search
  • Adv. Search
    HomeLoginUploadHelpAboutAdminister Goto mobile version
    Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/77547


    Title: 人力仲介公司翻譯員工作壓力來源與工作滿意度之探討
    A Study on Work Stressors and Job Satisfaction of Manpower Agency Translators
    Authors: 田開瑄
    Tian, Kai Xuan
    Contributors: 蔡維奇
    Tsai, Wei Chi
    田開瑄
    Tian, Kai Xuan
    Keywords: 人力仲介公司
    翻譯員
    工作壓力來源
    工作滿意度
    manpower agency
    translators
    work stressors
    job satisfaction
    Date: 2015
    Issue Date: 2015-08-17 14:06:29 (UTC+8)
    Abstract: 台灣在1989年開始引進外籍勞工,根據勞動部調查,截至104年3月底外籍勞工人數已達566,518人。台灣目前對外籍勞工已有一定程度的依賴,且未來對外籍勞工的需求將持續成長。人力仲介公司藉由翻譯人員為企業(雇主)和外籍勞工提供客務。身為第一線員工,翻譯員往往必須站在人力仲介公司角度,同時滿足企業(雇主)與外籍勞工之需求解決問題,如此想必翻譯人員將面臨嚴謹的工作壓力。過去研究發現,當員工感受到壓力時,工作績效會下降;改善員工績效的重要關鍵是在於降低工作壓力、提高員工工作滿意度。在競爭激烈的環境下,如何確保翻譯員之工作績效,是當前人力仲介公司重要課題。
    本研究將探討人力仲介公司翻譯員工作壓力來源與工作滿意度現況,以及探討在不同人口特徵下,工作壓力來源及工作滿意度是否有差異。本文主要以量化研究方式,針對人力仲介公司翻譯員實施問卷調查,有效樣本共計93份。研究結果發現:(一)翻譯員的工作壓力屬於尚可接受程度,主要三大工作壓力來源為:「人際關係」、「工作負荷」及「個人責任」,(二)公司規模之不同,於工作壓力來源之「工作負荷」構面具有顯著差異,(三)翻譯員對其工作評價屬尚頗為滿意,其中「外在滿意」構面分數為最低,(四)公司規模之不同,於工作滿意度之三個構面存在顯著差異。接著,本文以質化研究方式為輔,透過訪談三家人力仲介公司之資深主管與翻譯員,由兩個不同角度瞭解第一階段研究結果之實務現象,以提供人力仲介公司實務管理建議,降低翻譯員的工作壓力,提升其工作滿意度,進而促進其工作績效。
    Reference: 一、中文部分
    黃英忠(1990)。現代人力資源管理。台北:華泰書局。
    程一民(1996)。國小學教師工作壓力與因應方式之研究。市立台北師範學校教育研究所碩士論文,台北市。
    蔡美賢(1994)。銷售人員訓練方式與組織績效之關係研究—以企業文化為干擾變項。淡江大學管理科學研究所碩士論文,新北市。
    陸洛 (1997)。工作壓力之歷程:理論與研究的對話。中華心理衛生學刊,10(4),19-51。
    陸洛、高淑芳(1999)。主管工作壓力的族群差異個人背景、工作與職業因素。中華心理衛生學刊,12 (2),23-66。
    陸洛、李惠美、謝天渝(2005)。牙醫師職業壓力與身心健康、職業倦怠之關係:以高雄市牙醫師為例。應用心理研究,27 ,59-80。
    謝琇玲(2002)。由教師資訊素養談資訊融入教學之道。資訊與教育,92,87-95。
    郭廷芸(1981)。參與管理對工作滿足之影響。國立政治大學公共行政研究所碩士論文,台北市。
    郭盈卿(1999)。空服員之工作壓力、工作滿意、休閒滿意與工作倦怠之相關研究。國立中山大學人力資源管理研究所碩士論文,高雄市。
    郭維哲、方聰安(2007)。學校組織公平對教師組織公民行為影響之研究以信任及承諾為仲介變項。教育經營與管理研究集刊,2,145-179。
    吳明隆(2010)。SPSS操作與應用-變異數分析實務(第二版)。台北:五南。
    劉易倫(2011)。激勵制度對外籍雙語人員工作績效表現影響之探討-以跨文化適應為調節變項。國立中正大學勞工關係學系暨研究所碩士論文,嘉義縣。
    李妘庭(2014)。客服代表之工作滿意研究-以T電信為例。國立臺灣海洋大學航運管理學系碩士論文,基隆市。

    二、英文部分
    Adams, J. S. (1963). Towards an understanding of inequity. The Journal of Abnormal and Social Psychology, 67 (5), 422.
    Beehr, T. A., & Newman, J. E. (1978). Job stress, employee health, and organizational effectiveness: A facet analysis, model and literature review. Personal Psychology, 31, 665-699.
    Cooper, C. L., Sloan, S. J., & Williams, S. (1988). Occupational stress indicator management guide. Windsor: NFER-Nelson.
    Cooper, C. L., & Marshall, J. (1976). Occupational sources of stress: A review of the literature relating to coronary heart disease and mental ill health. Journal of Occupational Psychology, 49 (1), 11-28.
    Cooper, C. L., & Marshall, J. (1978). Sources of managerial and white collar stress. New York: John Wiley and Sons.
    Cummings, A., & Oldham, G. R. (1996). Employee creativity: Personal and contextual factors at work. Academy of Management Journal, 39(3), 607-634.
    Davis, H. (1977). Human behavior at work. Organizational Behavior (5th ed.). New York: McGraw-Hill.
    Ellingson, J. E., Gruys, M. L., & Sackett, P. R. (1998). Factors related to the satisfaction and performance of temporary tmployees. Journal of Applied Psychology, 83 (6), 913-921.
    French, J. R. P., Rodgers, W., & Cobb, S. (1974). In Coelho, C. V., & Hamburg, D. A. (Ed.), Adjustment as person-environment fit (pp.316-333). New York: Basic Books.
    Greenberg, J., & Baron, R. J. (1995). Understanding and managing the human side of work. Behavior in Organization. New York: Prentice Hall.
    Greenhaus, J. H., Bedian, A. G., & Mossholder, K. W. (1987). Work experiences, job performances, and feelings of personal and family well-being. Journal of Vocational Behavior, 31, 200-215.
    Hackman & Oldham (1975). Development of the job diagnostic survey. Journal of Applied Psychology, 60, 159-170.
    Health & Safety Executive (2001). Tackling work-related stress: A managers’ guide to improving and maintaining employee health and well-being. Sudbury: Health and Safety Executive, HSE Books.
    Herzberg, F. (1966). Work and the nature of man. Cleveland: World Press.
    Hoppock, R. (1935). Job Satisfaction. New York: Harper & Brother.
    Ivancevich, J. M., & Mattesaon, M. T. (1980). Stress and work: A managerial perspective. New York: Scott Foresman.
    Ironson, G. H., Smith, P. C., Brannick, M. T., Gibson W. M., & Paul, K. B. (1989). Construction of a job in general scale: A comparison of global, composite, and specific measures. Journal of Applied Psychology, 74, 193-200.
    Kalleberg, L. E. (1977). Work values and job rewards: A theory of job satisfaction. American Sociological Review, 42, 124-143.
    Kottke, J. L., & Sahrainski, C. (1988). Measurement perceived supervisor support and organizational support. Educational and Psychology Measurement, 48 (4), 1075-1079.
    Lu, L., Cooper, C. L., Chen, Y. C., Hsu, C. H., Wu, H. L., Shih, J. B., & Li, C. H. (1997). Chinese version of the OSI: A validation study. Work & Stress, 11 (1), 79-86.
    Lin, N., & Ensel, W. M. (1989). Life stress and health: Stressors and resources. American Sociological Review, 54, 382-399.
    Porter, L. W., & Lawler, E. E. (1968). Managerial attitudes and performance. Homewood: Richard D. I. Inc.
    Robbins, S. P. (1989). Organizational behavior-concepts, controversies, and applications (4th ed.). Englewood Cliffs, New Jersey: Prentice Hall.
    Robbins, S. P. (2001). Organization Behavior (9th ed.). Upper Saddle River, New Jersey: Prentice Hall Inc.
    Schuler, R. S. (1980). Definition and conceptualization of stress in organization. Organizational Behavior and Human Performance, 189-190.
    Selye, H. (1956). The stress of life. New York: McGraw-Hill.
    Smith, P. C., Kendall, L. M., & Hulin, C. L. (1969). The measurement of satisfaction in work and retirement. Chicago: Rand McNally.
    Spector, P. E. (1985). Measurement of human service staff satisfaction: Development of the job satisfaction survey. American Journal of Community Psychology, 13, 693-713.
    Spector, P. E. (1986). Perceived control by employees: A meta-analysis of studies concerning autonomy and participation at work. Human Relations, 39 (11), 1005-1016.
    Steers, R. M. (1988). Work and stress, Introduction to organizational behavior. Human Performance, 32, 160-177.
    Steffy, B. D., & Jones, J. W. (1988). Workplace stress and indicators of coronary-disease risk. The Academy of Management Journal, 31 (3), 686-698.
    Teo, T. S. H., & Lim, V. K. G. (1996). Factors influencing personal computer usage: The gender gap. Women in Management Review, 11 (8), 18-25.
    Weaver, C. N. (1980). Job satisfaction in the United States in the 1970s. Journal of Applied Psychology, 65 (3), 364-367.
    Weiss, D. J., Dawis, R. V., England, G. W., & Lofquist, L. H., (1967). Manual for the Minnesota Satisfaction Questionnaire. Minnesota Studies in Vocational Rehabilitation, 21, 109-111.
    Description: 碩士
    國立政治大學
    企業管理研究所
    102363115
    Source URI: http://thesis.lib.nccu.edu.tw/record/#G1023631151
    Data Type: thesis
    Appears in Collections:[企業管理研究所(MBA學位學程)] 學位論文

    Files in This Item:

    File SizeFormat
    115101.pdf865KbAdobe PDF2567View/Open


    All items in 政大典藏 are protected by copyright, with all rights reserved.


    社群 sharing

    著作權政策宣告 Copyright Announcement
    1.本網站之數位內容為國立政治大學所收錄之機構典藏,無償提供學術研究與公眾教育等公益性使用,惟仍請適度,合理使用本網站之內容,以尊重著作權人之權益。商業上之利用,則請先取得著作權人之授權。
    The digital content of this website is part of National Chengchi University Institutional Repository. It provides free access to academic research and public education for non-commercial use. Please utilize it in a proper and reasonable manner and respect the rights of copyright owners. For commercial use, please obtain authorization from the copyright owner in advance.

    2.本網站之製作,已盡力防止侵害著作權人之權益,如仍發現本網站之數位內容有侵害著作權人權益情事者,請權利人通知本網站維護人員(nccur@nccu.edu.tw),維護人員將立即採取移除該數位著作等補救措施。
    NCCU Institutional Repository is made to protect the interests of copyright owners. If you believe that any material on the website infringes copyright, please contact our staff(nccur@nccu.edu.tw). We will remove the work from the repository and investigate your claim.
    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - Feedback