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政大機構典藏 > 商學院 > 企業管理學系 > 期刊論文 > Item 140.119/77412

Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/77412

Title:	The influence of variability and strategy of service supply chains on performance
Authors:	Lo, Sonia M. 羅明琇
Contributors:	企管系
Keywords:	Service supply chain;Customer-induced variability;Process variability;Supply chain strategy;Business performance
Date:	2015-04
Issue Date:	2015-08-05 14:17:05 (UTC+8)
Abstract:	This paper aims to empirically examine how customer-induced variability, process variability, supply chain strategy, and business performance interrelate in a service firm context. Quantitative data were collected via a questionnaire-based survey. A total of 376 organizations responded and 313 responses were usable. This represents an adjusted response rate of 10.43 %. The survey results were analyzed by factor analysis, ANOVA, and regression models. The results provided the basis for testing the proposed model. They indicated a positive association between customer-induced variability and process variability. Since firms have different levels of variability, each firm will have a different strategic focus. The emphasis of that strategy will, in turn, result in greater flexibility and customer satisfaction. More specifically, firms with high and low levels of variabilities are suggested to focus on the cost- and flexibility-oriented strategies, respectively.
Relation:	Service Business
Data Type:	article
DOI 連結:	http://dx.doi.org/10.1007/s11628-015-0275-0
DOI:	10.1007/s11628-015-0275-0
Appears in Collections:	[企業管理學系] 期刊論文

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