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    题名: Three-tier multi-agent architecture for asset management consultant
    作者: Cheng, T.W.;Wang, Wan Ling;Chan, S.K.
    贡献者: 財管系
    关键词: Proceedings - 2004 IEEE International Conference on e-Technology, e-Commerce and e-Service, EEE 2004, 28 March 2004 through 31 March 2004, Taipei, 63492
    Customer satisfaction;Data mining;Information retrieval;Intelligent agents;Knowledge acquisition;Problem solving;Quality assurance;Technology;Asset management;Consultancy services;Customer relationship management (CRM);Financial service market;Multi agent systems
    日期: 2004
    上传时间: 2015-07-20 17:50:43 (UTC+8)
    摘要: To keep the advantage, enterprises need to implement Customer Relationship Management (CRM). By integrating and sharing information, an enterprise can improve its efficiency and quality of services. Especially in financial service market, efficiency and 24 hour services is the most important. This paper will to bring up a three-tier multi-agent asset management consultant CRM service system. This system supports the distributed problem solving in the asset management domain. It divides into threetier(layer), the first tier is to satisfy different customers, and provide customized services; the second-tier is to analyze financial information, and provide first-tier knowledge; and the third tier is to organize raw data into information for second-tier to analyze. The system uses intelligence tools and data mining technique as applications. Ultimately, this paper expects that the architecture has a result of providing a high quality and customized financial consultant services.
    關聯: Proceedings - 2004 IEEE International Conference on e-Technology, e-Commerce and e-Service, EEE 2004, 173-176
    数据类型: article
    显示于类别:[財務管理學系] 期刊論文

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