政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/76122
English  |  正體中文  |  简体中文  |  Post-Print筆數 : 27 |  全文筆數/總筆數 : 113198/144173 (79%)
造訪人次 : 50768102      線上人數 : 426
RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
搜尋範圍 查詢小技巧：
  • 您可在西文檢索詞彙前後加上"雙引號"，以獲取較精準的檢索結果
  • 若欲以作者姓名搜尋，建議至進階搜尋限定作者欄位，可獲得較完整資料
    •  進階搜尋
    政大機構典藏 > 商學院 > 資訊管理學系 > 會議論文 >  Item 140.119/76122


    請使用永久網址來引用或連結此文件: https://nccur.lib.nccu.edu.tw/handle/140.119/76122


    題名: From intention to use: A longitudinal investigation on customer readiness and facilitating conditions for self-service technology
    作者: Li, Eldon Y.;Hsieh, Jui Shan
    李有仁;謝瑞珊
    貢獻者: 資管系
    關鍵詞: This research explores the relationship between intention and actual usage of self-service technology (SST), and investigates the effects of facilitating conditions and customer readiness on customer adoption of SST. To analyze the longitudinal effect, a two-stage survey was conducted and lasted for seven months. As it is well known that behavior intention does not necessary lead to actual behavior, our findings offer proactive strategies to service providers in turning intention into actual usage. Implications for practitioners are provided and several limitations are discussed.
    日期: 2010
    上傳時間: 2015-06-29 17:50:18 (UTC+8)
    關聯: Proceedings of the International Conference on Electronic Business (ICEB), 2010, Pages 111-120, 10th International Conference on Electronic Business - Service-Oriented E-Business, ICEB 2010; Shanghai; China; 1 December 2010 到 4 December 2010; 代碼 95368
    資料類型: conference
    DOI 連結: Customer readiness; Facilitating conditions; Longitudinal effect; Service provider; Theory of Planned Behavior; Theory of reasoned action; Electronic commerce; Sales
    顯示於類別:[資訊管理學系] 會議論文

    文件中的檔案:

    沒有與此文件相關的檔案.



    在政大典藏中所有的資料項目都受到原著作權保護.


    社群 sharing

    著作權政策宣告 Copyright Announcement
    1.本網站之數位內容為國立政治大學所收錄之機構典藏，無償提供學術研究與公眾教育等公益性使用，惟仍請適度，合理使用本網站之內容，以尊重著作權人之權益。商業上之利用，則請先取得著作權人之授權。
    The digital content of this website is part of National Chengchi University Institutional Repository. It provides free access to academic research and public education for non-commercial use. Please utilize it in a proper and reasonable manner and respect the rights of copyright owners. For commercial use, please obtain authorization from the copyright owner in advance.

    2.本網站之製作，已盡力防止侵害著作權人之權益，如仍發現本網站之數位內容有侵害著作權人權益情事者，請權利人通知本網站維護人員(nccur@nccu.edu.tw)，維護人員將立即採取移除該數位著作等補救措施。
    NCCU Institutional Repository is made to protect the interests of copyright owners. If you believe that any material on the website infringes copyright, please contact our staff(nccur@nccu.edu.tw). We will remove the work from the repository and investigate your claim.
    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - 回饋