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    题名: How coaligned stakeholder support enhances end user`s perceived ERP performance? The pivotal role of ERP identity
    作者: Tai, J.C.F.;Wang, K.;Chang, Hsin-Lu
    張欣綠
    贡献者: 資管系
    关键词: Group theory;Systems science;Is development projects;Model-based OPC;Perceived performance;Post-implementation;Social identity;Social identity theories;Stakeholder groups;Stakeholder supports;Enterprise resource planning
    日期: 2014-02
    上传时间: 2015-06-16 15:55:06 (UTC+8)
    摘要: Completely involving end users in ERP projects is more difficult than that in IS development projects. End users possess less cooperation motivations in ERP post-implementation when diversified stakeholder groups strengthen their perceived boundaries with other ERP team members. This study argues that end user`s social identity toward the ERP project team (i.e., end user`s ERP identity) plays a pivotal role in resolving these issues. Based on social identity theory, we posit end user`s ERP identification affects ERP use-related activities and perceived performance impact of ERP due to ingroup favoritism. According to self-categorization theory, we contend that consistent support from ERP stakeholder groups facilitates high-quality interactions and formation of shared goals between end users and other team members. This study conducted a mail survey to validate the proposed model based on responses from 175 Taiwanese companies that have implemented ERP. The results showed that all the five hypotheses received empirical support. The conclusion and implications are offered. © 2014 IEEE.
    關聯: Proceedings of the Annual Hawaii International Conference on System Sciences, 2014, 論文編號 6759153, Pages 4474-4483, 47th Hawaii International Conference on System Sciences, HICSS 2014; Waikoloa, HI; United States; 6 January 2014 到 9 January 2014; 類別編號E2504; 代碼 105660
    数据类型: conference
    DOI 連結: http://dx.doi.org/10.1109/HICSS.2014.551
    DOI: 10.1109/HICSS.2014.551
    显示于类别:[資訊管理學系] 會議論文

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