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政大機構典藏 > 社會科學學院 > 公共行政學系 > 會議論文 > Item 140.119/75020

Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/75020

Title:	An integrated model for business process re-engineering
Authors:	Lee, Y.-C.;Chu, Pinyu 朱斌妤
Contributors:	公行系
Keywords:	Balanced scorecard approach;Business process re-engineering;Dynamic capabilities;Dynamic environment;Information and Communication Technologies;Customer satisfaction;Engineering;Information technology;Reengineering;Strategic planning
Date:	2009-09
Issue Date:	2015-05-07 15:28:19 (UTC+8)
Abstract:	This study investigates the impacts of information and communications technology adoption on business process reengineering and the associated performance from a dynamic resource-based perspective. The framework is tested using survey data from a sample of 436 chief information officers or senior information system managers. ICT technologies facilitate firms to optimize business processes. Moreover, business process re-engineering has significant positive impacts on internal process performance, and then internal process performance has significant impacts on organizational learning and growth and customer satisfaction correspondingly.
Relation:	ICACTE 2009 - Proceedings of the 2nd International Conference on Advanced Computer Theory and Engineering,2(),1759-1766
Data Type:	conference
Appears in Collections:	[公共行政學系] 會議論文

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