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政大典藏 > College of Commerce > Department of MIS > Periodical Articles > Item 140.119/73677

Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/73677

Title:	DO KNOWLEDGE WORKERS USE E-MAIL WISELY?
Authors:	管郁君 Huang, Eugenia Y.;Lin, Sheng Wei
Contributors:	資管系
Date:	2009-12
Issue Date:	2015-03-05 14:59:09 (UTC+8)
Abstract:	This study investigates the e-mail usage behavior of knowledge workers through an in-depth literature review and a focus group discussion. It finds that people are ruled by e-mail, but think otherwise. In daily usage, many of the weaknesses of e-mail are converted into strengths, and having an information system background does not necessarily lead to sophistication in using e-mail tools. Further, users regard e-mail as a print medium rather than an interactive medium, and it has to a great extent replaced face-to-face communication in the workplace. E-mail users use the medium`s carbon copy and forwarding features habitually and not out of necessity, and they do not usually handle work-related and personal e-mail messages separately. Finally, users seek opportunities to learn about e-mail functionality out of convenience, but these are not attained with ease. A contrast between these findings and conventional wisdom is drawn.
Relation:	Journal of Computer Information Systems,50(1),65-73
Data Type:	article
Appears in Collections:	[Department of MIS] Periodical Articles

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File	Description	Size	Format
KNOWLEDGEWORKERS.pdf		156Kb	Adobe PDF2	850	View/Open

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