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政大機構典藏 > 商學院 > 資訊管理學系 > 期刊論文 > Item 140.119/73513

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題名:	An innovative approach to measuring technology spillovers in service-dominant logic
作者:	苑守慈 Hsieh, Yen-Hao;Yuan, Soe-Tsyr
貢獻者:	資管系
關鍵詞:	Service-dominant logic;Technology spillover;Input-output analysis;Service science
日期:	2014
上傳時間:	2015-02-12 14:57:55 (UTC+8)
摘要:	Purpose– The purpose of this paper is to propose a service-dominant (S-D) logic-based input-output analysis approach to systematically measure the effects of technology spillover in the service sector. Design/methodology/approach– This study uses a case to demonstrate the feasibility and contributions of the S-D logic-based input-output analysis approach. Findings– This study adopted the idea of customer involvement to formulate the S-D logic-based input-output analysis approach. Service providers can apply this systematical approach to find potential opportunities to spread information technology and co-create values with customers. Originality/value– The S-D logic-based input-output analysis approach has elasticity to dynamically employ different perspectives to evaluate the effects of technology spillovers in order for integrity and precision. The proposed approach is to delineate the possible target values that related to specific services based on the notions of operant resources and customer involvement in a selected service sector. Service providers within the service sector have to offer innovative service activities and manage existing services for customers to participate in.
關聯:	Kybernetes - The International Journal of Cybernetics, Systems and Management Sciences,
資料類型:	article
DOI 連結:	http://dx.doi.org/10.1108/K-05-2013-0093
DOI:	10.1108/K-05-2013-0093
顯示於類別:	[資訊管理學系] 期刊論文

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檔案	描述	大小	格式	瀏覽次數
K-05-2013-0093.pdf		1234Kb	Adobe PDF2	868	檢視/開啟

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