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| Title: | 以社群互動創造社區健康生活新體驗之服務設計
A Service Design on Creating a Healthy and New Lifestyle Experience in Community with Social Interaction |
| Authors: | 蒙以亨
Meng, I Heng |
| Contributors: | 苑守慈
Yuan, Soe Tsyr
蒙以亨
Meng, I Heng |
| Keywords: | 健康照護
系統思維
設計思維
服務導向邏輯
顧客價值共創
穿戴式裝置 |
| Date: | 2012 |
| Issue Date: | 2014-06-04 14:42:38 (UTC+8) |
| Abstract: | 本論文研究將專注在健康熟齡族的健康照護服務設計，參考顧客驅動價值共創的服務設計方法與服務系統理論進行研究，分析健康照護的ecosystem有哪些不同的參與者，導入服務導向邏輯的設計概念，辨識服務系統的操作性資源，賦予系統運作的”互動”模式，建構價值驅動的顧客價值共創模式。本研究的服務設計議題定義為「如何創造社區年長者的健康愉悅生活新體驗」，我們從觀察老人健康管理背後真正的動機，藉此討論分析以找出背後原因的需求洞見，據此發展以人為中心並真正符合使用者需求的創新服務，設計思維上會朝向社區老人如何利用自我健康管理與持之以恆的運動，讓生活的品質提升以創造更美好快樂的生活。
The thesis will focus on the healthcare service design for healthy and mature people referencing Customer-Driven Value Co-Creation model and Service System methodology to conduct the research. The above model mentioned can be constructed by defining the partners of the ecosystem, introducing the concept of Service Dominant Logics, identifying operants within the service system then embedded operants with well design interactions. The service design problem defined in the thesis is “How can we create a healthy and pleasant lifestyle with new experience in communities”. We try to analyze for finding the users insights based on our observation on the needs of healthcare for elderly. In terms of the insights we will develop innovative services with human-centered which truly meets user demands. For improving lifestyle, we will design services via design thinking methods for elderly to keep them motivated for managing health and keeping exercise by themselves. After that, the services can really help elders to improve the quality of life in order to create a better and happy lifestyle. |
| Reference: | 中文 (依出版年代排列)
1. 陳譽馨，老年人生活型態、疏離感程度與電視觀賞行為之相關性研究，文化大學新聞研究所碩士論文，1996
2. 陳思遠，都會區老人的日常活動量、健康體能及健康生活品質之追蹤研究，行政院國家科學委員會專題研究計畫報告，2002
3. 盧怡蒨，「我國遠距醫療照護推動發展現況」，78期產業趨勢，資訊尖兵，2007
4. 朱建芳，「健康照護創新服務應用」推動現況，經濟部技術處創新科技應用與服務計畫辦公室，2008
5. 「臺北市政府建立全國第一座具備遠距健康生活照護能力之智慧健康城市」，台北市政府資訊處，2009
6. 謝夢蝶，遠距照護產業營運模式－以心電圖監測為例，國立政治大學智慧財產研究所碩士論文，2010
7. 呂宜穎，台灣能源技術服務產業營運模式之研究，國立清華大學科技管理研究所碩士論文，2010
8. 邱志聖，策略行銷分析－架構與實務應用，三版，智勝文化，2010
9. 「漫談物聯網在醫療照護應用」，IEK，Nov. 2011
10. 蔡英美，銀髮族身體活動量、生活品質及身體自我概念之研究，南開學報，第八卷第二期，2011
11. 「IBM與夥伴合作開發智慧生活健康管理網路」，電子工程專輯，Jun. 2012
12. 「智慧行動健康裝置 居家守護不打烊」，工研院，Apr. 2014
英文
1. Hamel, G., “Leading the Revolution,” Harvard Business School Press, Boston, 2000.
2. Frances X. Frei, Breaking the Trade-Off Between Efficiency and Service, Harvard Business Review, Nov. 2006
3. C.R. Carlson and W. W. Wilmot, Innovation: The Five Disciplines for Creating What Customers Wants, pp.3-4, New York: Crown Business, 2006
4. Tim Brown, Design Thinking, Harvard Business Review, Jun. 2008
5. Mark Johnson, Seizing the white space, 2010.
6. Stephen K. Kwan and Soe-Tsyr Yuan, Customer-Driven Value Co-creation in Service Networks, The Science of Service Systems, H. Demirkan et al. (eds.), Springer Science+Business Media, LLC 2011 |
| Description: | 碩士
國立政治大學
經營管理碩士學程(EMBA)
100932065
101 |
| Source URI: | http://thesis.lib.nccu.edu.tw/record/#G0100932065 |
| Data Type: | thesis |
| Appears in Collections: | [經營管理碩士學程EMBA] 學位論文
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