政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/65953

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政大機構典藏 > 商學院 > 國際經營與貿易學系 > 期刊論文 > Item 140.119/65953

Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/65953

Title:	How negative online information affects consumers` brand evaluation: The moderating effects of brand attachment and source credibility
Authors:	邱志聖 Chiou, Jyh-Shen;Hsu, Arlene Chi-Fen;Hsieh, Chia-Hung
Contributors:	國貿系
Date:	2013.10
Issue Date:	2014-05-12 15:33:29 (UTC+8)
Abstract:	Purpose – The goal of this study is to investigate the relationships among brand attachment, online source credibility, and severity of negative online information on perceived negative change in brand evaluation and perceived brand risk. Design/methodology/approach – A 2×2×2 experiment was conducted to explore the effects of brand attachment (low or high), online source credibility (low or high), and online information severity (low or high) on perceived negative change in brand evaluation and perceived brand risk. Findings – The results showed that the severity of negative online information affects perceived negative change in brand evaluation and perceived brand risk significantly. However brand attachment can reduce the effects of negative online information on perceived negative change in brand evaluation and perceived brand risk significantly. The results also showed that the effect of the severity of negative online information on perceived negative change in brand evaluation and perceived brand risk is moderated by online source credibility. Originality/value – In addition to the main effects in the proposed research model, it is the first study to explore the moderating effects of brand attachment and online source credibility on the relationship between negative online information and perceived negative change in brand evaluation and perceived brand risk.
Relation:	Online Information Review, 37(6), 910~926
Data Type:	article
DOI 連結:	http://dx.doi.org/10.1108/OIR-02-2012-0014
DOI:	10.1108/OIR-02-2012-0014
Appears in Collections:	[國際經營與貿易學系 ] 期刊論文

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