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    题名: Customer-Driven Value Co-creation in Service Networks
    作者: Kwan, Stephen K.;Yuan, Soe-Tsyr
    苑守慈
    贡献者: 資管系
    关键词: Service value network;Service dominant logic;Value proposition Customer value equation;Value co-creation framework
    日期: 2011.04
    上传时间: 2014-04-11 16:34:10 (UTC+8)
    摘要: Service Dominant Logic (SDL), a contemporary view of services as a foundation of all economic exchange, takes a very high level perspective of provider–customer interaction. The role of the customers in value creation is emphasized but their role in the creation of the value proposition choice sets is not explicitly considered. From another perspective, the notion of value co-creation addressed in existing Service Science studies often assumes the value proposition to be static – i.e., proposition/acceptance happens before the start of service and is not visited again during the service. This paper attempts to connect the macro view of SDL to the system view of Service Science in creating a framework of Service Value Network (SVN) that accounts for both provider and customer driven value co-creation.
    關聯: The Science of Service Systems Service Science: Research and Innovations in the Service Economy 2011, pp 189-206
    数据类型: book/chapter
    显示于类别:[資訊管理學系] 專書/專書篇章

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