政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/64353
English  |  正體中文  |  简体中文  |  Post-Print筆數 : 27 |  全文笔数/总笔数 : 113160/144130 (79%)
造访人次 : 50753539      在线人数 : 737
RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
搜寻范围 查询小技巧：
  • 您可在西文检索词汇前后加上"双引号"，以获取较精准的检索结果
  • 若欲以作者姓名搜寻，建议至进阶搜寻限定作者字段，可获得较完整数据
    •  进阶搜寻
    政大機構典藏 > 商學院 > 資訊管理學系 > 學位論文 >  Item 140.119/64353


    请使用永久网址来引用或连结此文件: https://nccur.lib.nccu.edu.tw/handle/140.119/64353


    题名: 主動服務的政府資訊治理架構之研究-以公民遷徙服務為例
    Active service of IT governance framework research using the citizen moving as an example
    作者: 唐國泰
    Tang, Kuo Tai
    贡献者: 周宣光
    Chou, Shrane Koung
    唐國泰
    Tang, Kuo Tai
    关键词: 主動服務
    電子化政府
    電子政務
    IT 治理
    深度訪談法
    情境分析法
    Active Service
    Electronic Government
    e-Government
    IT governance
    Depth Interview
    Scenario Analysis
    日期: 2013
    上传时间: 2014-03-03 15:35:00 (UTC+8)
    摘要: 網路顛覆了政府對公民服務的方式，它正在改造傳統的政務，也使得政府職能在傳統的策略和結構下，變得落伍老舊。這樣的背景，對領導者來說，已無法繼續用老方法來經營政府。自從資通訊技術開始導入公部門，使得公共政策產生快速的轉型變化，政務電子化的部署不僅僅提供政府服務，也應用在政府的流程和功能改造上，大幅提高了政府的透明度和效率。但在愈趨多元的跨機關服務需求不斷開展，整合與簡化政務就顯得急迫；然而，在現實環境中要實現政府組織改造相當不容易，但以IT為基礎的業務整合就較容易達成。因此，檢視我國IT治理發展的關鍵議題，據以建構合宜的政府IT治理架構及執行策略，讓電子政務發展成為推動政府具體改造的槓桿力量。

    本研究從IT治理文獻、IT治理國際標準及評比卓越的南韓、美國、新加坡、加拿大、英國、日本、台灣等國家電子化政府發展現況探討，透過公民遷徙為例進行情境分析，探究各國實踐的「現況」，並擬定出可應用在「未來」的策略，以建構「主動服務治理架構」(Active Service Governance Framework, ASGF)來詮釋一個服務導向的IT治理方法，執行策略包含：(1)IT基礎的協同作業(Collaboration Operation of IT Base)；(2)服務供應鏈領導(Service Supply Chain of Leadership)；(3)運用政治力(Use Political Power)。本文採用深度訪談法，透過研考會民意調查報告之次級資料分析，選擇前十大民眾最滿意及最不滿意的公共服務業務單位，作為深度訪談研究對象，最後透過案例模型系統驗證。

    研究結果顯示我國政府IT治理發展的關鍵議題為互動式網路體驗、主動式政府服務、夥伴關係服務、高度開放式政務、CIO制度及領導。研究也發現，流程重組、創意服務、行政轉化三項改變的可能性，更具體提出了跨組織整合業務儀表板、行政轉化的便民服務中心、G2G參與關係、G2B夥伴關係等的應用，讓政府IT治理架構的執行策略更具體可行。
    The Internet caused a revolution in government’s way of civil service, the traditional social administration service has also been challenged by Internet Technology, the original structure and strategy of government is now out of date. Under this circumstance, the administrator in management level may not perform the government with old school path. Since the technology of information and communication has been applied to the Public Affair Services, which has changed the public policy making process, and been applied to the renovating the functional performance of government, it has significantly made the government high efficiency and more transparent. However, the collaboration and simplification of civil service has become an urgent matter to government, especially when the demand of the multi-functional services and cross-department services is increased.

    In the actual case, this is not easy to make the governmental structural renovation happens, but it could be more achievable with IT’s collaboration. Therefore, to review the key issues of the IT management development in our country, to extend our study of IT-based strategic executed plans, we can make the e-Government Affairs to become the force of Government renovation.

    This research included South Korea, U.S.A., Singapore, Canada, BR, Japan and Taiwan, that the countries with excellent IT management reference, IT Management International Standard in high rating index, and the study of e-Government development. From the case study of citizens moving scenario analysis, to investigate how the executive policy been performed and to stimulate the “future strategy”, and to establish the “Active Service Governance Framework, ASGF”, defining the service-oriented Governance, the executed strategic plans include: (1)Collaboration Operation of IT Base; (2)Service Supply Chain of Leadership; (3)Use Political Power.

    This research is done by dapth interview and survey analysis report by the "Research development evaluation commission", top 10 chosen most and least satisfactory public service provided by social administration, and to get the demonstration result from the real case of the interviewers.

    The result of the research indicates that key issues of interactive internet experience, initiative civil services, partnership services, highly accessible service provided by government and CIO regulation and leadership in our country.

    In this research the possibility of procedure reassembly, creative services, administration transforming were found, further more, the cross-organization collaboration, renovated administration of highly-accessible civil service centers, G2 G participation, G2B partnership application etc, which allow government to execute the governance IT strategic plan more achievable.
    參考文獻: 壹、中文部分
    1.宋餘俠、林坤禧，「IT決策者關鍵調查報告」，CIO企業經理人，第25期，2009年12月01日。
    2.李仲彬，「影響全球電子治理發展的因素：以政策擴散理論為基礎的分析」，公共行政學報，第三十六期，2010年9月，pp.39-89。
    3.吳芝儀、李奉儒譯(Michael Quinn Patton著)，「質的評鑑與研究」。台北：桂冠，1995年。
    4.胡龍騰、張國偉，「美國績效管理改革作法」，研考雙月刊，第34卷第3期，2010年6月，pp.24-36。
    5.施明德，「電子化政府主動服務經營模式探討」，國立政治大學經營管理所碩士論文，2007，pp.52-55。
    6.莊文忠、胡龍騰、曾冠球、張智凱，「G2G 電子化資料交換成效評估：兩機關使用者觀點的比較分析」，台灣公共行政國際學術研討會，政治大學公共行政學系， 2011年5月，pp.27-29。
    7.陳向明，「社會科學質的研究」，台北：五南書局，2003年。
    8.陳義彥，「政治學」，台北：五南，2008年。
    9.曾冠球，「問題廠商還是問題政府？電子化政府公私合夥協力困境之個案分析」，公共行政學報，第三十四期，2010年3月，pp.77-121。
    10.曾冠球、陳敦源、胡龍騰，「推展公民導向的電子化政府：願景或幻想？」，公共行政學報，第三十三期，2009年12月，pp.1-43。
    11.游佳萍、鍾岳秀，「我國各縣市電子化政府實行顧客關係管理之研究」，資訊社會研究，第18卷，2010年1月，pp.343-372。
    12.黃東益、蕭乃沂、陳敦源，「網際網路時代公民直接參與的機會與挑戰-台北市市長電子信箱的個案研究」，東吳政治學報，2003年，第17期，頁121-151。
    13.焦寶文，「政府CIO戰略管理與技術實施」，清華大學出版社，2004年，pp.9-13。
    14.崔灝東、李長彥、李中彥，「全觀型政府電子治理的議題與挑戰」，多國籍企業管理評論，第3卷第2期，2009年9月。
    15.葉至誠，「社會科學概論」，台北：揚智文化，2000年。
    16.張進福，「電子化政府與雲端科技應用」，研考雙月刊，第34卷第四期，2010年8月。
    17.張善政，「開創政府資通訊服務新未來」，政府機關資訊通報，第300期，101年10月。
    18.婁亞莉、劉光容，「中美電子商務比較研究」，圖書館論壇，第26卷第2期，2006年4月，pp.107-135。
    19.羅紅梅，「淺析國外電子政務的發展及啟示」，現代商業，2011年01月06日。
    20.羅晉，「邁向電子化民主新階段？政府網站民主化指標建立與評估調查」，東吳政治學報，第二十六卷，第一期，2008年，pp.143-197。
    21.魏惠娟，「邁向學習型組織的教育行政領導」，教育政策論壇，第1卷第一期，1998年，pp.135-172。
    22.蕭乃沂、羅晉，「電子化政府的價值鏈評估觀點：以數位台灣e化政府計畫為例」，公共行政學報，第三十六期，2010年9月，pp.1-37。
    23.蕭乃沂，「電子治理對誰產生了影響？論電子治理的績效迷思」， 台灣公共行政暨公共事務系所聯合會年會暨學術研討會，台灣公共行政暨公共事務系所聯合會，2009。
    24.蕭高彥，「馬基維利論政治秩序：一個形上學的考察」，政治科學論叢，第九期，1998年6月，pp.145-172。


    貳、 英文部分
    1.Anttiroiko, A.-V, Democratic e-Governance: Basic Concepts, Issues and Future Trends, Journal of Korean Association for Regional Information Society, Vol. 10, No. 1, March 2007.
    2.Carla L.Wilkin and Robert H. Chenhall, A Review of IT Governance:A Taxonomy to Inform Accounting Information Systems, JOURNAL OF INFORMATION SYSTEMS, Vol. 24, No. 2, 2010, pp. 107–146.
    3.Carol V. Brown, Examining the Emergence of Hybrid IS Governance Solutions: Evidence From a Single Case Site. Information Systems Research, Vol. 8, No. 1, 1997, pp. 69~94.
    4.Denzin, Norman K., The research act in sociology: A theoretical introduction to sociological methods, Butterworths, London, 1970.
    5.E. G. Mishler, Research Interview: Context and Narrative, Cambridge: Harvard University Press, 1986.
    6.Evelyn Hubbert, Peter O’Neill and Ben Echols, Market Overview: IT Service Management Support Tools, Forrester Research, Inc., March 22, 2010.
    7.The Stationery Office (TSO), Executive Briefing: The Benefits of ITIL, United Kingdom, 2010.9.
    8.Grimsey, D., and M. K. Lewis, Public private partnerships: The worldwide revolution in infrastructure provision and project finance, Northampton, Mass.: Edward Elgar, 2004.
    9.Gerry Stoker, Local Governance Research: Paradigms, Theories and Implications, Journal of Zhejiang University (Humanities and Social Sciences), Vol. 2, 2007.
    10.Hajime Yamada, Current Status of E-Government in Japan and its Future Direction-Electronic Application Services, Quarterly Review, No.36, July, 2010.
    11.Heeks, R., Failure, success and improvisation of information systems projects in developing countries, Development informatics working paper series, Paper No. 11, UK: Institute for Development Policy and Management, University of Manchester, 2000.
    12.Henderson, J. and N. Venkatraman, Strategic Alignment: A Model for Organizational Transformation via Information Technology, in T. Kochan and M. Useem (Eds.), Transforming Organizations, Oxford University Press, New York, 1992.
    13.Henderson, J. C., and N. Venkatraman, Strategic alignment: Leveraging information technology for transforming organizations, IBM Systems Journal, Vol. 32, No. 1, 1993.
    14.Ho, A. T. K., Reinventing local governments and the e-government initiative, Public Administration Review, Vol. 62, No. 4, 2002, pp.434-444.
    15.Hsiao, R.-L., Tsai, D.-H., & Lee, C.-F., Collaborative Knowing: The Adaptive Nature of Cross-Boundary Spanning, Journal of Management Studies, 49(3), 2012, pp.463-491.
    16.Ikujiro Nonaka and Hirotaka Takeuchi, The Wise Leader, Harvard Business review, May 01, 2011.
    17.Infocomm Development Authority Authority of Singapore (iDA), From integrating services to integration government (iGov2010 Report), Report by the iGov2010 Project Steering Committee, 2010.
    18.Information Systems Audit and Control Association(ISACA), COBIT 5: A Business Framework for the Governance and Management of Enterprise IT, 2012.4.11.
    19.IT Strategic Headquarters (i-Japan), i-Japan Strategy 2015: Striving to Create a Citizen-Driven, Reassuring & Vibrant Digital Society Towards Digital inclusion & innovation , July 6, 2009.
    20.IT Governance Institute (ITGI), Board briefing on IT governance. 2nd Edition, 2003.
    21.Jeremy Millard, ePublic Services in Europe: past, present and future: Research findings and new challenges, August, 2003.
    22.Jick, T. D., Mixing Qualitative and Quantitative Methods: Triangulation in Action, Administratiue Science Quarterly Vol. 24, 1979, pp.602─611.
    23.Knahl, M., A Conceptual Framework for the Integration of IT Infrastructure Management, IT Service Management and IT Governance, Proceedings of World Academy of Science: Engineering & Technology, Vol.40, 2009, pp.447-452.
    24.Lawrence Loh, N. Venkatraman: Determinants of Information Technology Outsourcing: A Cross-Sectional Analysis, Journal of Management Information Systems, Vol.9, No.1, pp.7-24, 1992.
    25.Marche, S., and J. D. McNiven, E-government and e-governance: The future isn`t what it used to be, Canadian Journal of Administrative Sciences, Vol.20, No. 1, 2003, pp.74-86.
    26.Moon, M. J., The evolution of e-government among municipalities: Rhetoric or reality?, Public Administration Review, Vol. 62, No. 4, 2002, pp.424-433.
    27.National Information Society Agency (NIA), 2010 Informatization White Paper, Republic of Korea, 2010.
    28.Paulk, Mark C., Weber, Charles V., Curtis, Bill., and Chrissis, Mary Beth., The Capability Maturity Model: Guidelines for Improving the Software Process, Boston: Addison Wesley, ISBN 0201546647, 1995.
    29.Peter M. Senge, The Fifth Discipline: The Art & Practice of The Learning Organization, New York: Currency Doubleday, 1990, PP.371.
    30.Rhodes, R.A.W., Understanding Governance: Ten Years on. Organization Studies, Vol. 28, No. 8, 2007, pp.1243-1264.
    31.Richmond, W. B., A. Seidman and A. B. Whinston, Incomplete Contracting Issues in Information Systems Development Outsourcing, Decision Support Systems, 1992, in press.
    32.Robert H. Miles., Accelerating Corporate Transformations, Harvard Business review, Jan 01, 2010.
    33.Roy, J., The relational dynamics of e-governance: A case study of the City of Ottawa, Public Performance & Management Review, Vol. 26, No. 4, 2003 , pp.391-403.
    34.Sambamurthy, V., and Zmud, Robert W., Arrangements for Information Technology Governance: A Theory of Multiple Contingencies, MIS Quarterly, Vol. 23, No. 2, 1999, pp. 261-290.
    35.Software Engineering Process Management Program (SEI), CMMI® for Services, Version 1.3(CMMI-SVC, V1.3), 2010.
    36.T. Pheng, Handbook of Enterprise Systems Architecture in Practice, National University of Singapore, Singapore, In Saha, P. (Ed.), 2007.
    37.The Info-communications Development Authority of Singapore (IDA), REALISING THE iN2015 VISION-singapore: an intelligent nation, a global city, powered by infocomm, 2010.
    38.United Nations (UN), e-Government Survey 2008: From e-Government to Connected Governance, 2008.
    39.United Nations (UN), e-Government Survey 2012: E-Government for the People, 2012.
    40.Van Slyke, D. M., Collaboration and relational contracting, In R. O’Leary, & L. B. Bingham (Eds.), The collaborative public manager: New ideas for the twenty-first century, Washington, D. C.: Georgetown University Press, 2009, pp. 137-156.
    41.Waseda University, International e-Government Ranking 2013, March, 25 2013.
    42.Whang, S., Contracting for Software Development, Management Science, Vol. 38, 1992, pp.307-324.
    43.Whaley, Charles E., and Helen F. Wahley., A Primer for Scenario Writing and elements of Scenario Writing, in Future Images: Future Studies for Grades 4 to 12. New York: Trillium Press, 1986, pp.39-40.
    44.Wim Van Grembergen, Introduction to the Minitrack IT Governance and its Mechanisms, hicss, 36th Annual Hawaii International Conference on System Sciences (HICSS`03) - Track 8, Vol. 8, 2003, pp.242.
    45.Yildiz, M., E-government research: Reviewing the literature, limitations, and ways forward, Government Information Quarterly, Vol. 24, 2007, pp.646-665.



    參、 中文網頁部分
    1.李章程、王銘，「英國電子政府建設進程概述」，中國電子政務網，2011.2.22，存取時間：2011.4.21，http://www.cegov.cn/show.php?contentid=2818。
    2.行政院研究發展考核委員會，「電子化/網路化政府1998-2000年中程推動計畫」，1997，存取時間：2011.3.26，http://www.rdec.gov.tw/ct.asp?xItem=4160385&CtNode=12901&mp=100。
    3.行政院，「江院長：肯定行政院本部通過全機關ISO27001資安驗證」， 2013.8.17，http://www.ey.gov.tw/News_Content.aspx?n=F8BAEBE9491FC830&s=D68D0DA1446D9C3B，存取時間：2013.12.2。
    4.台北市政府，「台北市民e點通入口網」，存取時間：2013.3.26，www.e-services.taipei.gov.tw。
    5.行政院研究發展考核委員會，「2001-2007年電子化政府推動方案」，2001，存取時間：2011.3.26，http://www.rdec.gov.tw/ct.asp?xItem=4087193&ctNode=12862&mp=100。
    6.行政院研究發展考核委員會，「第四階段電子化政府計畫(101 年至105 年)，102 年1 月，存取時間：2013.12.5，http://www.rdec.gov.tw/public/attachment/311016404471.pdf
    7.行政院研究發展考核委員會，「優質網路政府計畫-96年度電子化政府報告書」，2007，存取時間：2011.4.2， http://www.rdec.gov.tw/ct.asp?xItem=4087193&ctNode=12862&mp=100。
    8.行政院研究發展考核委員會，「電子化政府續階計畫-優質網路政府修正規劃及推動重點」，2009.4.20，存取時間：2011.4.2， http://www.rdec.gov.tw/ct.asp?xItem=4160385&CtNode=12901&mp=100。
    9.行政院研究發展考核委員會，「為民服務滿意度報告」，存取時間：2011.5.26， http://www.rdec.gov.tw/ct.asp?xItem=4530265&ctNode=14512&mp=160。
    10.行政院研究發展考核委員會，「我的e政府」，存取時間：2013.4.9，http://www.gov.tw。
    11.資訊技術快報，「ISACA 發佈COBIT 5：資訊技術治理與管理的更新框架」，2012.5.18，存取時間：2013.12.3，http://www.protiviti.com/zh-CN/Documents/Insights/CN-IT-Flash-Report-COBIT-5.pdf。
    12.姚國章、林萍，「加拿大電子政府發展規劃與電子政府發展解析，中國電子政務網」，存取時間：2011.5.2，http://www.e-gov.org.cn/news/news004/2010-02-02/106725.html。
    13.馬連傑、鄭鐘弼，「中美資訊化和電子政務發展的戰略定位，中國電子政務網」，2011.5.7， http://www.e-gov.org.cn/news/news007/2011-01-07/115050.html。
    14.黃彥棻，「行政院今年將導入ITIL」，IThome，http://www.ithome.com.tw/itadm/article.php?c=81346，2013.07.07，存取時間：2013.12.2。



    肆、 英文網頁部分
    1.Brown University of Brookings Institution, “Brown Policy Reports.” Retrieved 2011.6.23, from: http://www.insidepolitics.org/policyreports.html.
    2.Cabient Office UK, “Electronic Government Services for the 21st Century.” March 2011, Retrieved 2011.4.30, from: http://www.epractice.eu/en/library.
    3.City of Boston, “Citizens Connect.” Retrieved 2011.4.30, from: http://www.cityofboston.gov/doit/apps/citizensconnect.asp.
    4.Darrell M. West, “Improving Technology Utilization in Electronic Government around the World.” Brown University, 2008, Retrieved 2011.4.25, from: http://www.brookings.edu/~/media/Files/rc/reports/2008/0817_egovernment_west/0817_egovernment_west.pdf.
    5.European Union (EU), “eGovernment in the United Kingdom.” June 2005, Retrieved 2011.4.30, from: http://www.epractice.eu/files/media/media_789.pdf.
    6.Executive Branch of the Federal Government (EBFG), “Data.gov” USA, Retrieved 2014.1.4, from: http://www.data.gov.
    7.Executive Branch of the Federal Government (EBFG), “itdashboard” USA, Retrieved 2014.1.4, from: www.itdashboard.gov.
    8.General office of electronic government (e-Gov), “i-Japan portal.” Retrieved 2013.3.25, from: http://www.e-gov.go.jp.
    9.Government for Citizen, “Korea e-government portal”, Retrieved 2013.4.25, from: www.minwon.go.kr.
    10.Government for Citizen, KT-Moving, Retrieved 2013.4.25, www.g4c.ktmoving.com/hubsite/g4c/index.jsp.
    11.Immigration & Checkpoints Authority (ICA), Immigration & Checkpoints Authority(ICA), "Singapore e-citizen portal", Retrieved 2013.3.25, from: http://www.hsg.ecitizen.gov.sg.
    12.Immigration & Checkpoints Authority (ICA), “One-Stop Change of Address Reporting Service (OSCARS).” Singapore, Retrieved 2013.4.30, from: http://www.ica.gov.sg/page.aspx?pageid=142#about.
    13.Infocomm Development Authority Authority of Singapore (iDA), “iGov 2010 Masterplan.” Retrieved 2011.4.25, from: http://www.igov.gov.sg/iGov_2010_Masterplan/Introduction.htm.
    14.IT Governance Institute (ITGI), “COBIT4.1.” 2007, Retrieved 2011.4.30, from: http://www.isaca.org/Knowledge-Center/cobit/Pages/Overview.aspx.
    15.itSMF, “ISO/IEC 20000 Certified Organizations” 2010, Retrieved 2011.4.30, from: http://www.isoiec20000certification.com/home/publications/publications.aspx.
    16.itSMF, “ISO/IEC 38500:2008(E) International standard-Corporate governance of information technology”, 2010, Retrieved 2013.12.15, from: http://www.iso.org/iso/catalogue_detail?csnumber=51639.
    17.IDEAS Group, “DoDAF Architecture Framework Version 2.02.” Retrieved 2011.4.30, from: http://cio-nii.defense.gov/sites/dodaf20.
    18.Ministry of Internal Affairs and Communications (MIC), “The New Strategy in Information and Communications Technology.” 2010, Retrieved 2013.3.20, from: http://www.e-gov.go.jp/doc/e-government.html.
    19.Ministry of Internal Affairs and Communications (MIAC), Japan, Retrieved 2011.4.30, from: http://www.soumu.go.jp/menu_seisaku/ict/u-japan_en/new_plcy_pckg.html.
    20.Office of Government Commerce (OGC), “Managing Successful Projects with PRINCE2.” 2009, Retrieved 2011.4.11, from: http://www.ogc.gov.uk/methods_prince_2.asp.
    21.National Audit Office (NAO) UK, “Information and Communications Technology in government Landscape Review.” February 2011, Retrieved 2011.4.30, from: http://www.epractice.eu/en/library.
    22.Office of Government Commerce(OGC), “The UK Government portal”, Retrieved 2013.5.2, from: http://www.direct.gov.uk.
    23.Office of Management and Budget (OMB), USA, “IT Dashboard.” Retrieved 2011.4. 30, from: http://it.usaspending.gov.
    24.Office of Government Commerce (OGC), “PRINCE2 Maturity Model.” 2010, Retrieved 2011.4.11, from: http://www.ogc.gov.uk.
    25.Office of Government Commerce (OGC), “ITILv3”, Retrieved 2011.4.11, from: http://www.ogc.gov.uk/index.asp.
    26.Object Management Group (OMG), “UML® Resource Page”, Retrieved 2011.4.30, from: http://www.uml.org.
    27.Paul Waller, European Union, “The Openness of Government.” European Journal ePractice, April 2011, Retrieved 2011.4.30, from: http://www.epractice.eu.
    28.Service Canada, “About Service Canada.” 2009.03.27, Retrieved 2013.5.2, from: http://www.servicecanada.gc.ca/eng/about/help.shtml.
    29.Software Engineering Institute (SEI), “CMMI” Retrieved 2011.4.11, from: http://www.sei.cmu.edu/library/abstracts/reports/10tr034.cfm.
    30.The U.S. Government Working Group on Electronic Commerce (GWGEC), “Second Annual Report- Towards Digital eQuality.” 1999, Retrieved 2011.4.30, from: http://www.ecommerce.gov.
    31.The U.S. Government Working Group on Electronic Commerce (GWGEC), “Third Annual Report- Leadership for the New Millennium.” 2000, Retrieved 2011.4.30, from: http://www.ecommerce.gov.
    32.Treasury Board of Canada Secretariat (TBCS), “Government On-Line (GOL)”, Retrieved 2011.4.30, from: http://www.tpsgc-pwgsc.gc.ca/apropos-about/fi-fs/ged-gol-eng.html.
    33.United Nations Public Administration Network (UNPAN), “United Nations Global E-Government Survey 2010.” Retrieved 2011.5.10, from: http://egovernments.wordpress.com/2010/04/15/united-nations-global-e-government-survey-2010/,2011/4/25.
    34.United Nations (UN), “World Public Sector Report 2003:E-Government at the Crossroads.” 2003, Retrieved 2011.4.25, from: http://unpan1.un.org/intradoc/groups/public/documents/un/unpan012733.pdf.
    35.USA.gov is the U.S. government`s official web portal, Retrieved 2011.4.25, http://www.usa.gov.
    36.WASEDA University, “Institute of e-Government released the 2011 World e-Government Ranking” January 14, 2011, Retrieved 2011.4.30, from: http://www.waseda.jp/eng/news10/110114_egov.html.
    37.Wiki IT Process, “Comparison between ITIL V3 and ITIL V2-The Main Changes.” Retrieved 2011.4.30, from: http://wiki.en.it-processmaps.com/index.php/Comparison_between_ITIL_V3_and_ITIL_V2_-_The_Main_Changes.
    38.Wiki, “COBIT” Retrieved 2011.4.11, from: http://zh.wikipedia.org/wiki/COBIT.
    39.Wiki, “PRINCE2” Retrieved 2011.4.11, from: http://zh.wikipedia.org/wiki/PRINCE2.
    40.Wiki, “ITIL”, Retrieved 2011.4.11, from: http://zh.wikipedia.org/wiki/ITIL.
    41.Wiki, “CMMI” Retrieved 2011.4.11, from: http://zh.wikipedia.org/wiki/CMMI.
    42.World Bank, “A Definition of E-Government.” Retrieved 2011.4.25, from: http://web.worldbank.org/WBSITE/EXTERNAL/TOPICS/EXTINFORMATIONANDCOMMUNICATIONANDTECHNOLOGIES/EXTEGOVERNMENT/0,,contentMDK:20507153~menuPK:702592~pagePK:148956~piPK:216618~theSitePK:702586,00.html.
    43.Organization for Economic Co-operation and Development (OECD), “Promise and Problems of E-Democracy: Challenges of Online Citizen Engagement.” 2003, Retrieved 2011.4.25, from: http://www.oecd.org/dataoecd/9/11/35176328.pdf.
    44.White House, “Open Government Plans.” Retrieved 2011.4.17, from: http://www.whitehouse.gov/open.
    45.White House, “Presidential Directives.” 1997.7, Retrieved 2011.4.25, from: http://www.whitehouse.gov.
    描述: 博士
    國立政治大學
    資訊管理研究所
    93356509
    102
    資料來源: http://thesis.lib.nccu.edu.tw/record/#G0933565091
    数据类型: thesis
    显示于类别:[資訊管理學系] 學位論文

    文件中的档案:

    档案 大小格式浏览次数
    509101.pdf6600KbAdobe PDF21103检视/开启


    在政大典藏中所有的数据项都受到原著作权保护.


    社群 sharing

    著作權政策宣告 Copyright Announcement
    1.本網站之數位內容為國立政治大學所收錄之機構典藏，無償提供學術研究與公眾教育等公益性使用，惟仍請適度，合理使用本網站之內容，以尊重著作權人之權益。商業上之利用，則請先取得著作權人之授權。
    The digital content of this website is part of National Chengchi University Institutional Repository. It provides free access to academic research and public education for non-commercial use. Please utilize it in a proper and reasonable manner and respect the rights of copyright owners. For commercial use, please obtain authorization from the copyright owner in advance.

    2.本網站之製作，已盡力防止侵害著作權人之權益，如仍發現本網站之數位內容有侵害著作權人權益情事者，請權利人通知本網站維護人員(nccur@nccu.edu.tw)，維護人員將立即採取移除該數位著作等補救措施。
    NCCU Institutional Repository is made to protect the interests of copyright owners. If you believe that any material on the website infringes copyright, please contact our staff(nccur@nccu.edu.tw). We will remove the work from the repository and investigate your claim.
    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - 回馈