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    政大機構典藏 > 商學院 > 資訊管理學系 > 期刊論文 >  Item 140.119/63842


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    題名: Service innovation activities in e-government initiatives: the Taiwan experience
    作者: Cheng, Li-hung;Wen, Chao-tung;Li, Eldon Y.;Lin, Ta-yi
    程麗弘;溫肇東;李有仁;林大溢
    貢獻者: 資管系
    關鍵詞: e-government;service innovation;public service value;ICT;website structure;core benefits;delivery benefits;Taiwan;electronic government;information integration;online transactions;government services;portals;market makers;product-service providers.
    日期: 2012-01
    上傳時間: 2014-02-14 14:25:12 (UTC+8)
    摘要: Information and communication technologies (ICT), particularly the internet, can be leveraged to enhance the offerings of e-government initiatives beyond simply providing access to information and services. The adoption of ICT could foster changes in the service concept, delivery system, and client interface of e-government initiatives. There has been relatively little in-depth research about how the internet enables service innovation in the e-government context. The purpose of this study is to explore the innovation activities of e-government initiatives with respect to how two archetypical website structures provide new benefits for citizens/businesses, in the form of either integrated information platforms or full online transactions. In this qualitative study, five projects (2002-2009) from e-government initiatives in Taiwan were analysed. We propose a framework to address the adoption of technologies for innovation activities, particularly MMK-style/PSP-style website structure. The findings show that the application of the framework, regarding the use of the internet, by a government currently employing e-government services is suitable.
    關聯: International Journal of Services Technology and Management, 17(1), 54-71
    資料類型: article
    DOI 連結: http://dx.doi.org/10.1504/IJSTM.2012.048025
    DOI: 10.1504/IJSTM.2012.048025
    顯示於類別:[資訊管理學系] 期刊論文

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