政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/63678
English  |  正體中文  |  简体中文  |  Post-Print筆數 : 27 |  Items with full text/Total items : 113318/144297 (79%)
Visitors : 50995537      Online Users : 764
RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
Scope Tips:
  • please add "double quotation mark" for query phrases to get precise results
  • please goto advance search for comprehansive author search
    •  Adv. Search
    Home ‧ Login ‧ Upload ‧ Help ‧ About ‧ Administer Goto mobile version
    政大典藏 > College of Commerce > Advanced MBA, NCCU > Theses >  Item 140.119/63678


    Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/63678


    Title: 跨部門知識互動對企業創新之影響
    The Impact of the Intra-Organizational Knowledge Interaction on Business Innovation
    Authors: 蘇嘉偉
    Contributors: 尚孝純
    蘇嘉偉
    Keywords: 知識互動
    企業創新
    技術類知識
    客戶類知識
    knowledge interaction
    business innovation
    technology knowledge
    customer knowledge
    Date: 2013
    Issue Date: 2014-02-10 14:51:12 (UTC+8)
    Abstract: 創新來自知識的互動。本研究將創新知識來源分成客戶類知識與技術類知識，並將企業創新分成新產品開發、解決客戶問題與提高企業自身創新能耐，以探討知識互動特性對不同類型創新的影響。本研究針對業務端與研發端的知識互動，採個案研究的方式，蒐集14個企業創新個案。分析結果發現，高深度的知識互動是新產品開發成功的關鍵；不同客戶問題，所需的知識互動廣度與深度則不一；若欲提高企業自身創新能耐，需要的是高廣度的知識互動。本研究透過不同實際個案歸納出各類創新類型下的知識互動特性，除了有助於更加瞭解知識互動對創新的影響之外，亦有助於企業經營實務上的操作。
    The objective of this study is to understand the impact of intra-organizational knowledge interaction on business innovative performance. The study divided knowledge of innovation into customer-related knowledge and technology-related knowledge, and classified business innovation into product innovation, problem-solving innovation and general innovation capability. Focusing on the knowledge interaction between sales people and R&D engineers the study analyzed 14 business innovation cases in four selected companies. The results reveal that high depth of knowledge interaction is the key to product innovation while the level of the depth and scope of the knowledge interaction is highly related to the context of the problems to be solved. In regard to general innovation capability, high scope of knowledge interaction seems to be the influential factor. The findings about intra-organizational knowledge interaction provide insights about how different levels of the scope and depth of knowledge interaction affect different types of business innovation and offer useful guide in managing technology and customer knowledge in business practices.
    第壹章 緒論 4
    第一節 研究動機 4
    第二節 研究目的 4
    第三節 研究流程 5
    第貳章 文獻探討 6
    第一節 知識互動與創新 6
    第二節 企業創新的知識來源: 技術類知識與客戶類知識 7
    第三節 知識互動的特性 9
    第四節 回應客戶需求的企業創新類型 11
    第參章 研究方法 13
    第一節 研究方法 13
    第二節 研究架構 14
    第三節 個案選擇 15
    第肆章 個案分析 17
    第伍章 研究分析與發現 45
    第陸章 結論與建議 47
    第一節 研究整理 47
    第二節 管理意涵 48
    第三節 研究限制與後續研究建議 50
    文獻參考 52
    Reference: 一、 中文部分
    1. 王秉鈞(1995)，個案研究法在企業管理上之應用與評鑑，第一屆管理學術定性研究方法研討會論文集，頁180。

    二、 英文部分
    1. Achilladelis, B., Schwarzkopf, A., and Cines, M. (1987). A study of innovation in the pesticide industry - analysis of the innovation record of an industrial sector, Research Policy, 16(2-4), pp.175-212.
    2. Ahuja, G., and Katila, R. (2001). Technological acquisitions and the innovation performance of acquiring firms: A longitudinal study, Strategic Management Journal, 22(3), pp.197-220.
    3. Akgun, A. E., Keskin, H., and Byrne, J. (2009), Organizational emotional capability, product and process innovation, and firm performance: An empirical analysis, Journal of Engineering and Technology Management, 26(3), pp.103-130.
    4. Comanor W, S. F. (1969), Patent statistics as a measure of technical change. Journal of Political Economy, 77(3), pp.392-398.
    5. Alavi, M. a. L., D. E. (2001). Review: Knowledge management and knowledge management systems: Conceptual foundations and research issues, MIS Quarterly, 25(1) , pp.107-136.
    6. Atuahene-Gima, K. (20050, Resolving the capability-rigidity paradox in new product innovation, Journal of Marketing, 69(4) , pp.61-83.
    7. Barney, J. (1991). Firm resources and sustained competitive advantage, Journal of Management Information Systems, 17(1) , pp.99-120.
    8. Bendapudi, N. a. L., R. P. (2003). Psychological implications of customer participation in co-production. Journal of Marketing, 67(1) , pp.14-28.
    9. Burgelman, R. A., Maidique, M.A., and Wheelright, S.C. (1996). Strategic Management of Technology and Innovation, Times Mirror Higher Education Group.
    10. Burgers, J. H., Van Den Bosch, F. A, J. and Volberda, H. W. (2008). Why new business development projects fail: coping with the differences of technological versus market knowledge. Long Range Planning, 41(1) , pp.55-73.
    11. Carlile, P. R. (2002). A pragmatic view of knowledge and boundaries: Boundary objects in new product development. Organization Science, 13(4) , pp.442-456.
    12. Comanor W, S. F. (1969). Patent statistics as a measure of technical change. Journal of Political Economy, 77(3) , pp.392-398.
    13. Conceicao, P., and Heitor, M. V. (2002). Knowledge interaction towards inclusive learning: Promoting systems of innovation and competence building. Technological Forecasting and Social Change, 69(7) , pp.641-651.
    14. Crosby, L. A., Kenneth R. Evans, and D. Cowels. (1990). Relationship quality in services selling: an interpersonal influence perspective. Journal of Marketing 54, pp.68-81.
    15. Damanpour, F. (1991). Organizational innovation - a metaanalysis of effects of determinants and moderators. Academy of Management Journal, 34(3) , pp.555-590.
    16. De Boer, F. A. J. V. d. B., and Volberda, H. W. (1999). Managing organizational knowledge integration in the emerging multimedia complex. The Journal of Management Studies, 36(3) , pp.379-398.
    17. Desouza, K. C. a. A., Yukika (2005). What do they know? Business Strategy Review, 16(1) , pp.41-45.
    18. Diaz-Diaz, N. L., Aguiar-Diaz, I., De Saa-Perez, P. (2008). The effect of technological knowledge assets on performance: The innovative choice in Spanish firms. Research Policy, 37(9) , pp.1515-1529.
    19. Fang, S.-R. (2002). An empirical study on relationship value, relationship quality and loyalty for the retailing bank industry. Journal of Management 19(6), pp.1097-1130.
    20. Ghingold, M., and Johnson, B. (1997). Technical knowledge as value added in business markets - Implications for procurement and marketing. Industrial Marketing Management, 26(3) , pp.271-280.
    21. Grant, R. M. (1991). The resource-based theory of competitive advantage: implications for strategy formulation. California Management Review, 33(3) , pp.114-134.
    22. Gupta, A. K., Raj, S. P., and Wilemon, D. (1986). A model for studying r&d-marketing interface in the product innovation process. Journal of Marketing, 50(2) , pp.7-17.
    23. Haas, M.R. and M.T. Hansen. (2007). Different knowledge, different benefits: Toward a productivity perspective on knowledge sharing in organizations. Strategic Management Journal, 28 (11) , pp.1133-1153.
    24. Hagedoorn, J., and Cloodt, M. (2003). Measuring innovative performance: is there an advantage in using multiple indicators? Research Policy, 32(8) , pp.1365-1379.
    25. Hansen, M. T. (1999). The search-transfer problem: The role of weak ties in sharing knowledge across organization subunits. Administrative Science Quarterly, 44, pp.82-111.
    26. He, Z. L., and Wong, P. K. (2009). Knowledge interaction with manufacturing clients and innovation of knowledge-intensive business services firms. Innovation-Management Policy and Practice, 11(3) , pp.264-278.
    27. logical learning, knowledge management, firm growth and performance: an introductory essay. Journal of Engineering and Technology Management, 17(3/4) , pp.231-246.
    28. Howells, J., James, A., and Malik, K. (2003). The sourcing of technological knowledge: distributed innovation processes and dynamic change. R and D Management, 33(4) , pp.395-409.
    29. Huff, A. S. a. J., M. (2002). Mapping Strategic Knowledge: SAGE Publications.
    30. Jayachandran, S., K. Hewett, and P. Kaufman. (2004), Customer response capability in a sense-and-respond era: The role of customer knowledge process. Journal of the Academy of Marketing Science. 32(3), pp.219-233.
    31. Kahn, K. B. (1996). Interdepartmental integration: A definition with implications for product development performance. The Journal of Product Innovation Management, 13(2) , pp.137-152.
    32. Lagace, R. R., Dahlstrom, R. and J. B. Gassenheimer. (1991). The relevance of ethical salesperson behavior on relationship quality: the pharmaceutical industry. Journal of Personal Selling and Sale Management, 11(4), pp.39-47.
    33. Leonard-Barton, D. (1995). Wellsprings of Knowledge: Building and Sustaining the Sources of Innovation: Harvard Business School Press.
    34. Luca, L. M., Atuahene-Gima, K. . (2007). Market knowledge dimensions and cross-functional collaboration: examining the different routes to product innovation performance. Journal of Marketing, 70(1) , pp.95-112.
    35. Marsden, P. K. C. (1984). Measuring tie strength. Society Forces, 63, pp.482-501.
    36. Moenaert, R. K., and Souder, W. E. (1996). Context and antecedents of information utility at the R&D/marketing interface. Management Science, 42(11), pp.1592-1610.
    37. Nätti, S., Halinen, A., Hanttu., N. . (2006). Customer knowledge transfer and key account management in professional service organizations. International Journal of Service Industry Management, 17(4) , pp.304-319.
    38. Nishida, T. (2002). A traveling conversation model for dynamic knowledge interaction. Journal of Knowledge Management, 6(2) , pp.124-134.
    39. Nonaka, I. (1994). A dynamic theory of organizational knowledge creation. Organization Science, 5(1) , pp.14-38.
    40. Peteraf, M. A. (1993). The cornerstones of competitive advantage: A resource-based. Strategic Management Journal, 14(3) , pp.179-191.
    41. Prahalad, C. K. R., V. (2004). The future of competition: Co-creating unique value with customers: Harvard Business School Press.
    42. Prajogo, D. I., and Ahmed, P. K. (2006). Relationships between innovation stimulus, innovation capacity, and innovation performance. R and D Management, 36(5) , pp.499-515.
    43. Quinn, J. B., Anderson, P., and Finkelstein, S. (1996). Managing professional intellect: Making the most of the best. Harvard Business Review, 74(2) , pp.71-81.
    44. Sambamurthy, V. (2003). Shaping agility through digital options: reconceptualizing the role of information technology in contemporary firms. MIS quarterly, 27(2) , pp.237-263.
    45. Sani, M. (2007). Women`s expo enjoys success in its second year running. Bicycle Retailer and Industry News, 16(17) , pp.19-19.
    46. Schartinger, D., Rammer, C., Fischer, M.M. and Frohlich, J. (2002). Knowledge interactions between universities and inudstry in Austria: Sectoral patterns and determinants. Research Policy, 31(3) , pp.303-328.
    47. Scherer, F. (1965). Corporate inventive output, profitability and sales growth. Journal of Political Economy, 73(3) , pp.290-297.
    48. Schumpeter, J. A. (1934). The Theory of Economic Development: Harvard University Press.
    49. Sher, P. J. and P. Y. Yang. (2005), The effects of innovative capabilities and R&D clustering on firm performance: the evidence of Taiwan`s semiconductor industry. Technovation, 25(1), pp.33-43.
    50. Song, X. M., and Dyer, B. (1995). Innovation strategy and the r-and-d-marketing interface in japanese firms - a contingency perspective. Ieee Transactions on Engineering Management, 42(4) , pp.360-371.
    51. Souder, W. E. (1987). Managing New Product Innovation: Health and Company.
    52. Sousa, M. C. d. (2006). The sustainable innovation engine. The journal of information and knowledge management systems, 34(6) , pp.398-405.
    53. Su, C. T., Chen, Y. H. and Sha, D. Y. . (2006). Linking innovative product development with customer knowledge: a data-mining approach. Technovation, 26(7) , pp.784-795.
    54. Teece, D. J. (1996). Firm organization, industrial structure, and technological innovation. Journal of Economic Behavior and Organization, 31(2) , pp.139-225.
    55. Tidd, J., Bessant, J. and Pavitt, K. (2001). Managing Innovation Integrating Technological Market and Organizational Change: Wiley.
    56. Todtling, F., Lehner, P. and Kaufmann, A. (2009). Do different types of innovation rely on specific kinds of knowledge interactions? Technovation, 29(1) , pp.59-71.
    57. Urban, G. L. a. H., J. R. (2004). Listening in to find and explore new combinations of customer needs. Journal of Marketing, 68(2) , pp.72-87.
    58. Van de Ven, A. H. a. F., D.L. (1980). Measuring and Assessing Organizations: Wiley.
    59. Utterback, J. M. (1994). Mastering the Dynamics of Innovation: How Companies Can Seize Opportunities in the Face of Technological Change. Boston: Harvard Business School Press.
    60. Vincenti, W. G. (1990). What engineers know and how they know it. Baltimore: Johns Hopkins Press.
    61. Wang, C. L. and P. K. Ahmed (2004), The development and validation of the organizational innovativeness construct using confirmatory factor analysis. European Journal of Innovation Management, 7(4), pp.303-313.
    62. Weill, P. B., M. (1998). Leveraging the New Infrastructure: How Market Leaders Capitalize on Information Technology: Harvard Business School Press.
    63. Zander, U. a. K., B. (1995). Knowledge and the speed of the transfer and imitation of organizational capabilities: an empirical test. Organization Science, 6(1) , pp.76-92.
    64. Zander, U., and Kogut, B. (1995). Knowledge and the speed of the transfer and imitation of organizational capabilities - an empirical-test. Organization Science, 6(1) , pp.76-92.

    三、 網站部分
    1. Ezine@rticles，The five levels of learning，登錄時間：2009/03/10，取自網站：
    http://ezinearticles.com/?The-Five-Levels-of-Learning&id=2083698
    Description: 碩士
    國立政治大學
    商管專業學院碩士學位學程(AMBA)
    100380031
    102
    Source URI: http://thesis.lib.nccu.edu.tw/record/#G0100380031
    Data Type: thesis
    Appears in Collections:[Advanced MBA, NCCU] Theses

    Files in This Item:

    File SizeFormat
    index.html0KbHTML2885View/Open


    All items in 政大典藏 are protected by copyright, with all rights reserved.


    社群 sharing

    著作權政策宣告 Copyright Announcement
    1.本網站之數位內容為國立政治大學所收錄之機構典藏，無償提供學術研究與公眾教育等公益性使用，惟仍請適度，合理使用本網站之內容，以尊重著作權人之權益。商業上之利用，則請先取得著作權人之授權。
    The digital content of this website is part of National Chengchi University Institutional Repository. It provides free access to academic research and public education for non-commercial use. Please utilize it in a proper and reasonable manner and respect the rights of copyright owners. For commercial use, please obtain authorization from the copyright owner in advance.

    2.本網站之製作，已盡力防止侵害著作權人之權益，如仍發現本網站之數位內容有侵害著作權人權益情事者，請權利人通知本網站維護人員(nccur@nccu.edu.tw)，維護人員將立即採取移除該數位著作等補救措施。
    NCCU Institutional Repository is made to protect the interests of copyright owners. If you believe that any material on the website infringes copyright, please contact our staff(nccur@nccu.edu.tw). We will remove the work from the repository and investigate your claim.
    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - Feedback