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    Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/62768


    Title: 線上社會支持類型初探—以即時通訊軟體MSN為例
    Authors: 陳蓉萱
    Contributors: 國立政治大學
    新聞研究所
    Keywords: 社會支持;社會連結;即時通訊軟體
    instant messaging;social support;social ties
    Date: 2005
    Issue Date: 2013-12-19 14:33:34 (UTC+8)
    Abstract: 過去有關閱聽人媒介使用的研究曾指出，網際網路是使用者間進行社會交換的場域。網路提供的諸多社會資源之中，社會支持乃其中一項。事實上，虛擬社群內最主要的交換行為正是資訊支持與社會支持，然而鮮少研究是有關線上的社會支持。本研究採社會支持研究中的心理取徑，著眼於MSN使用者的主觀認知層面，探討他們認為可以透過MSN獲得哪些類型的社會支持。另外，性別是否造成男女感知到的支持類型產生差異。最後將社會連結的概念引入，則連結頻率是否也影響使用者感知到的社會支持類型。研究結果顯示，使用者感知到的社會支持類型中，認為最可能獲得的是評價支持，也就是如意見、建議等非情感導向的社會支持。此外，雖然MSN上並無實際的物質交換，然而在使用者的認知系統中，仍認為他們可以獲得該種類的有形支持。另一發現是，當使用者感知到有形支持時，他們同時也認為可獲得情感導向的歸屬支持。換句話說，當使用者認為他們可透過MSN獲得實質的支持時，他們也同時認為自己被他人關心，並隸屬於某社會網絡。最後，性別與社會連結頻率對於使用者感知到的社會支持類型皆未達到顯著水準，這或許代表有其他因素影響MSN使用者的主觀認知。
    Studies have indicated that the Internet as a communication platform is where social exchange takes place. Among the social resources transmitted through the Net, social support is by far the most important. In fact, social and information support are believed to be the main resources exchanged among online users. Nevertheless, research in terms of online social support is rare. This paper is going to examine types of social support exchanged through MSN Messenger, an instant messaging system that has mesmerized millions of people worldwide. The research is approached from a psychological perspective, focusing on the users` subjective perceptions, meaning that social support is available if needed. The purpose is to differentiate types of online social support perceived by the users, and see if gender and social ties among users also affect what they perceive as available online social support.Results show that appraisal support, such as advice or suggestion, is what the users perceive as most available when they use MSN, second to that is the more emotion-prone type of support. Additionally, users report that they still perceive tangible support available even though there is no actual material exchange (e.g. money) on MSN. Statistics also indicate that variables such as gender and social ties do not have any profound impact on the users` perceptions in terms of online support availability.
    Relation: 中華傳播學會年會研討會
    Data Type: conference
    Appears in Collections:[Department of Journalism] Proceedings

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