| Reference: | 壹、中文部分
王怡棻譯 (2011)，Venkat Ramaswamy & Frncis Gouillart合著：共同創造到底有多厲害，台北：商周出版：城邦文化發行。
王瑤芬、洪久賢、林咨攸 (2008)。國際觀光旅館餐飲部員工組織承諾、職涯滿意、工作價值觀、適配度之因果關係研究。觀光休閒學報，14，277-302。
王叢桂、羅國英 (2010)。華人工作價值與工作契合度對工作滿意度與組織承諾度的影響。應用心理研究，48，199-238。
李月華、丁學敏 (2006)。以顧客為基礎的品牌權益之探討。臺北科技大學學報，39(1)，103-118。
沈許真 (2008)。公務人員自我導向學習傾向、網路素養與線上學習成效關係之研究。未出版碩士論文，南投縣，國立暨南大學成人與繼續教育研究所。
李思壯 (2008)。網路新創事業之價值主張與價值共創：網路新創事業如何取得競爭優勢，經濟部產業能耐平台科技專案2008年度結案報告。
林惠彥、陸洛 (2012)，工作價值之群體差異―全台代表性樣本分析，台灣管理學刊，12(1)，99-116。
洪順慶 (2001)。行銷管理。台北市，元照出版公司。
陳信宏 (2005)。建構使用者導向之產品價值需求模型研究。未出版碩士論文，雲林縣，國立雲林科技大學工業設計系。
陳意文 (2009)。創新產品的資源拼湊與價值實現之研究：採新資源基礎觀點之定性與定量分析。台北市，國立政治大學科技管理研究所未出版博士論文。
黃德瑋 (2006)。高科技產品之品牌形象，品牌權益，顧客滿意度，涉入程度與品牌共鳴的關聯性研究 -- 以3C產品為例。未出版碩士論文，南華大學管理科學研究所。
顧淑馨譯 (2004)。C.K. Prahalad & Venkat Ramaswamy合著：消費者王朝，台北：天下雜誌股份有限公司。s
貳、英文部分
Adler, F. (1956). The value concept in sociology. American Journal of Sociology, 62, 272-279.
Ajzen, I. (1985). From intentions to actions: A theory of planned behavior. In Kuhl, J. & Beckman, J. (Eds.), Action-control: From cognition to behavior (pp. 11-39). Heidelberg: Springer.
Amabile, T. M. (1993). Motivational synergy: Toward new conceptualizations of intrinsic and extrinsic motivation in the workplace. Human Resource Management Review, 3, 185-201.
Amabile, T. M. (1996). Creativity in context. Boulder, CO: Westview Press
Amit, R., & Zott, C. (2001). Value creation in e-business. Strategic Management Journal, 22, 493-520.
Anderson, J. C., Narus, J. A., & Rossum W. (2006). Customer value proposition in business markets. Harvard Business Review, March, 91-101.
Arthur, W. B. & Lane, D.A. (1993). Information contagion. Economic Dynamics and Structural Change, 4, 81-104
Auha, S., Bell, S. B., McLeod, C. S., & Shih, E. (2007). Co-production and customer loyalty in financial services. Journal of Retailing, 83(3), 359-380.
Bandura, A. 1977. Self-efficacy: Toward a unifying theory of behaviral change. Psychological Review, 84(2), 191-215.
Barney, J. B. (1986). Strategic factor markets: Expectations, luck and business strategy. Management Science, 31, 1231 - 1241.
Bettencourt, L. A. (1997). Customer voluntary performance: Customers as partners in service delivery. Journal of Retailing, 73(3), 384-403.
Bendapudi, N. A., & Leone, R. P. (2003). Psychological implications of customer participation in co-production. Journal of Marketing, 67, 4-28.
Bowman, C., & Ambrosini, B. (2000). Value creation versus value capture: towards a coherent definition of value in strategy. British Journal of Management, 11, 1-15.
Carlson, C. R., & Wilmot W. W. (2006). Innovation: The 5 discipline for creating what customer want. Crown Publishing Group: New York.
Chatman, J. A. (1991). Matching people and organizations: selection and socialization in public accounting firms. Administrative Science Quarterly, 36, 459-84.
Compeau, D. R., Higgins, C. A. (1995). Computer Self-Efficacy: Development of a Measure and Initial Test, MIS Quarterly, 19(2), 189-211.
Crossland, P., & Smith, F. I. (2002). Value creation in fine arts: A system
dynamics model of inverse demand and information cascades. Strategic Management Journal, 23, 417-434.
Dishaw, M. T., Strong, D. M. (1999). Extending the technology acceptance model with task-technology fit constructs. Information and Management, 36, 9-21.
Elkington, J., Emerson, J., & Beloe, S. (2006). The value palette: A tool for full spectrum strategy. California Management Review, 48(2), 6-28.
Fuchs, V. (1968). The service economy. Columbia University Press, New York.
Fournier, C.(1999). The salesperson`s role clarity and task clarity in direct marketing. Journal of Direct Marketing, 10(3), 8–17.
Graf, A. (2007). Changing roles of customers: Consequences for HRM. International Journal of Service Industry Management,18(5), 491-509.
Hsieh, A. T., Yen, H. H., & Chin, K. C. (2004). Participative customers as partial employees and service provider workload. International Journal of Service Industry Management,15(2), 187-199.
Jackson, S. & Schuler, R. (1985). A meta-analysis and conceptual critique of research on role ambiguity and role conflict in work-settings. Organizational Behavior and Human Decision Process, Vol. 36, pp. 16-78.
Katz, M. L., & Shapiro, C. (1986). Technology adoption in the presence of network externalities. Journal of Political Economy, 94, 822-841.
Keller, K. L. (2001). Building customer-based brand equity. Marketing Management, 10(2), 14-19.
Kristof-Brown, A. L., Zimmerman, R. D., Jonhson, E. C. (2005). Consequences of individual’s fit at work: A meta-analysis of person-job, person-organization, person-group, and person-supervisor fit. Personnel Psychology, 58(2), 281-342.
Lengnick-Hall, C. A. (1996). Customer contributions to quality: A different view of the customer-oriented firm. Academic of Management Review, 21(3), 791-824.
Lengnick-Hall, C. A., Claycomb, V. C., & Inks, L. W. (2000). From recipient to contributor: Examining customer roles and experienced outcomes. European Journal of Marketing, 34(3/4), 359-383.
Lettl, C. (2007). User involvement competence for radical innovation. Journal of Engineering and Technoloy Management, 24, 53-75.
Lovelock, C. H., & Young R. F. (1979). Look to consumers to increase productivity. Harvard Business Review, 57(3), 168-178.
Makadok, R. (2001). Toward a synthesis of the resource-based and dynamic-capability views of rent creation. Strategic Management Journal, 22(5), 387-402.
Mukherjee, A., Malhotra, N. (2006). Does role clarity explain employee-perceived service quality? A study of antecedents and consequences in call centres. International Journal of Service Industry Management, Vol.17, No.5, pp.444-473
McClure, C. R. (1994). Network literacy: A role for libraries? Information Technology and Librari, June, 13(2), 115-139.
Mills, P.K., Chase, R.B. and Margulies, N. (1983). "Motivating the client/employee system as a service production strategy`, Academy of Management Review, Vol. 8, pp. 301-10.
Moore, G. A. (1991). Cross the chasm. HarperCollins Publishers, New York.
Normann, R., & Ramiréz, R. (1993). From value chain to value constellation: designing interactive strategy. Harvard Business Review, July, 65-78.
O`Reilly, C. A., Chatman, J., Caldwell, D. F. (1991). People and organizational culture: A profile comparison approach to assessing person-organization fit. Academy of Management Journal, 34, 487-516.
Payne, F. A., Storbacka K., & Frow P. (2008). Managing the co-creation of value. Journal of the Academy of Marketing Science, 36, 83-96.
Piasentin, K. A., Chapman, D. S. (2007). Perceived similarity and complementarity as predictors of subjective person-organization fit. Journal of Occupational and Organizational Psychology, 80(2), 175-362.
Porter, M. E. (1985). Competitive Advantage. Free Press: New York.
Porter, M. E., Kramer, M. R. (2011). Creating Shared Value. Harvard Business Review, 89, 62-77.
Potter, D. (2004). Confronting low-end competition. MIT Sloan Management Review, 45(4), 73-7.
Prahalad, C. K., & Ramaswamy, V. (2000). Co-opting customer competence. Harvard Business Review, January-February, 79-88.
Priem, R. L. (2007). A consumer perspective on value creation. Academy of Management Review, 23(1), 219-235.
Ramiréz, R. (1999). Value co-production: Intellectual origins and implications for practive and research. Strategic Management Journal, 20, 49-66.
Schumpeter, J. A. (1912). The theory of economic development. Cambridge, MA: Harvard University Press.
Schneider, B., Bowen, D. E. (1995), Winning the Service Game, Boston, MA.: Harvard Business School Press
Schneider, B., Reichers, A. E. (1983), On the etiology of climates. Personnel Psychology, Vol. 36, No. 3, pp. 19-39.
Skjølsvik, T., Løwendahl B. R., Kvålshaugen, R., & Fosstenløkken. S. M. (2007). Choosing to learn and learning to choose: Strategies for client co-production and knowledge development. California Management Review, 49(3), 110-139.
Simmel, G. (1977). Philosophie de l’Argent. PUF, Paris.
Storch, H. (1823). Cours d’Economie Politique ou Exposition des Principes qui De´terminent la Prospe ´rite´ des Nations. Aillaut, Paris.
Sweet, P. (2001). Strategic value configuration logics and the ""new`` economy: a service economy revolution? International Journal of Service Industry Management, 12(1), 70-83.
Teas, R. K., Wacker, J. G., & Hughes, R. E. (1979). A path analysis of causes and consequences of salespeople`s perceptions of role clarity. Journal of Marketing Research, 16, 355-423.
Tsai, M. J., Tsai, C. C. (2010), Junior high school students’ Internet usage and self-efficacy: A re-examination of the gender gap. Computers and Education, 54, 1182-1192
Vargo, S. L., & Lusch, R. F. (2004). Evolving to a new dominant logic for marketing. Journal of Marketing, 68(1), 1-18.
Vargo, S. L., & Lusch R. F. (2007). Service-dominant logic: Continuing the evolution. Journal of the Academy of Marketing Science, 36, 1-10.
Verquer, M. T., Beehr, T. A., Wagner, S. H. (2003). A meta-analysis of the
relationship between person-organization fit and work-related attitudes. Journal of Vocational Behavior, 63, 473-489.
von Hippel, E. (2005), Democratizing innovation, MIT Press:London.
Wan, H. (2008). Resonance as a mediating factor accounting for the message effect in tailored communication—examining crisis communication in a tourism context. Journal of Communication, 58, 472-489.
Williamson, O. E. (1979). Transactions-cost economics: The governance of contractual relations, Journal of Law and Economics, 22(2), 233-62.
Zeithaml, V.A ., Parasuraman, A. and Berry, L. L. (1990). Delivering Quality Service: Balancing Customer Perceptions and Expectations, NY: Free Press. |
