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    题名: 政府網站資訊公開的委託代理分析
    A principal-agent analysis of government websites information disclosure
    作者: 羅晉
    Lo, Chin
    贡献者: 施能傑
    蕭乃沂
    羅晉
    Lo, Chin
    关键词: 政府資訊公開
    委託代理理論
    政府網站
    電子透明
    績效衡量
    課責
    freedom of information
    principal-agent theory
    government websites
    e-transparency
    performance evaluation
    accountability
    日期: 2010
    上传时间: 2013-09-03 11:57:15 (UTC+8)
    摘要: 近年來，國際間政府推動資訊公開蔚為風潮，伴隨著資訊通信科技的發展，電子化政府和政府網站更普遍被各界視為一個低成本且高效率的透明化途徑。台灣的政府網站長期受到國際間高度評價，在發展中國家更是名列前茅。然而，既有的研究與調查大多數僅片面側重於政府供給面的探究，通常以化約且可標準化的指標來評鑑特定政府網站的介面資訊功能。相形之下，鮮少有關注民眾的需求認知、機關政策執行以及網站內容評估等較全面的研究成果供參。因而無法更深入地釐清政府網站、法制和政策執行績效不彰等困境與透明化治理之間的關聯。
    在委託代理理論的運用之下，本研究兼顧政府治理中委託方民眾的認知以及代理方政府機關的經驗與成效。目的在於釐清網站資訊公開供給和需求的現況與問題，並更具體地檢證政府網站資訊公開對機關施政資訊揭露、績效衡量和政府課責的影響。爰此，研究者參與多項網站資訊公開相關研究，以蒐集多元化次級資料，包括：量化的網路民眾問卷調查，各級機關的跨年度問卷調查，機關網站內容評估比較，以及質性的個別訪談、焦點團體座談。藉由理論聚焦與多重研究方法的交叉檢證分析，以達研究綜效。
    研究結果分為網站資訊公開對政府施政資訊揭露，施政績效衡量，以及政府課責的影響三個部分來討論。首先，相較於法制，網站資訊公開更有助於揭露政府施政資訊，特別是網站資訊公開實施過程可呈現出政府治理內、外部的多重代理關係及代理問題，甚至可緩和部分的代理問題。其次，網站資訊公開可具體地呈現並衡量施政績效，以因應傳統官僚體系內各層代理績效難以衡量的困境。但囿於目前整體制度缺乏績效誘因設計，而限制了此效益。最後，因整體資訊公開績效制度的匱乏，也使得網站資訊公開對政府課責的效益備受限制。
    整體而言，本研究揭示了代理理論應用於政府治理的價值，並檢證政府資訊公開、績效和課責等三項治理要件的關聯。研究成果可彌補實務與研究的落差，並對相關文獻做出貢獻。
    In recent years, governments from around the world have adopted Freedom of Information Act to increase transparency in their governance. With advancements in information and communication technologies (ICTs), e-Government has been seen as a cost-effective and possible mean to promote openness and transparency.
    Taiwan’s efforts to develop e-Government services have been well-recognized; especially, have made remarkable advantages among developing countries. Nevertheless, most of the existing researches in evaluating e-Government service are based on supply-side indicators and often assess websites alone; as yet, little information is available on the demand aspect of e-Government.
    The paper aims to explore the potential and practice of government website information disclosure in terms of the perspective of end user and government agencies. The results show the significance of three aspects in information disclosure of Taiwanese government websites through the application of quantitative and qualitative methodology, including self-administered questionnaire, website evaluation, individual interview, and focus group interview. First, government website information disclosure benefits the revelation of government information, manifestation of multi-agent relationships in internal and external governance of government, and alleviation of partial ageny problems. Second, government website information disclosure enhances revealing and measuring the performance of government agencies; nevertheless, in which the effectiveness is limited due to the absence of institutional incentives. Third, under the circumstances of unsound institution, the effectiveness of accountability has difficulties to be thoroughly realized through government website information disclosure.
    In sum, the finding contributes to a valuable reference for other countries in implementing information transparency of e-Government, and has significant implications for policy makers, government agencies, and system designers.
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