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    題名: 鐵路警察組織公民行為對工作滿意度之研究
    A Study of Railway Police Organizational Citizenship Behaviors on Job Satisfaction
    作者: 王寶章
    貢獻者: 蕭武桐
    王寶章
    關鍵詞: 鐵路警察
    個人特質
    組織公民行為
    工作滿意度
    日期: 2009
    上傳時間: 2013-09-03 11:32:22 (UTC+8)
    摘要: 本研究主要探討鐵路警察的個人特質，對組織公民行為、工作滿意度的相關影響，並回顧過去有關組織公民行為、工作滿意度的相關文獻，主要在關切鐵路警察個人特質與組織公民行為二變項是否會產生工作滿意度的關係。
    本研究主要目的有三：（一）探討鐵路警察個人特質在組織公民行為是否有影響。（二）探討鐵路警察個人特質在工作滿意度是否有影響。（三）探討鐵路警察組織公民行為對工作滿意度是否有關聯性。
    回顧過去有關組織公民行為的相關文獻，並透過問卷發放，了解影響鐵警個人特質表現在組織公民行為、工作滿意度三者間關係，並提供建議與發現。本研究採用研究方法為「文獻分析法」、「問卷調查法」。以量化方式研究，問卷發放對象係以全國鐵路警察各外勤單位員警為主，採立意抽樣方法，計發放353份問卷，資料回收後透過相關統計方法（敍述統計、因素分析、ANOVA、相關分析、迥歸方程式）等方法進行資料分析。
    由研究結果發現，在鐵路警察個人特質中，顯示員警年齡結構呈現老化的趨勢，以及鐵警服務年資3年以下之資淺人員占最大宗，其原因為於95年7月間因應高鐵的營運擴編成立新單位「高鐵警務段」，並從外單位調入大批警力；其他個人特質中，絕大多數鐵警都希望居住地能與駐地位處同一縣市，而鐵警服務年資與調職原因也都是影響工作滿意度的重要因素；另針對鐵警組織公民行為也發現一般員警普遍具有服從性、自主管理與善盡本分的特色，因此對工作滿意度也有高度的影響力。
    綜上，本論文研究發現，鐵警要提高工作滿意度，應重新調整鐵警的人力結構朝年輕化，以及整體規劃資深警力的待退機制，也建請鐵警主管機關能重視改善基層員警的工作環境與持續培育專業素養，並藉由周期性的教育訓練，使得鐵警經驗得以傳承與交流，重塑鐵警的活力與新形象。
    關鍵詞：鐵路警察、個人特質、組織公民行為、工作滿意度。
    This research aims to investigate the relative influences of railway police’s personal characteristics (RPPC) to organizational citizenship behaviors (OCB) and job satisfaction. By reviewing documents related to OCB and job satisfaction, the main concern is whether the two variables, RPPC and OCB, would enhance the job satisfaction.

    The main objectives of this research are to examine: (1) the effects of RPPC on OCB, (2) the effects of RPPC on job satisfaction, and (3) the relations of job satisfaction with railway police OCB.

    By reviewing documents of OCB and administering questionnaires, the relations among RPPC, OCB, and job satisfaction were interpreted, and the results and suggestions were stated. The methods used for this research were “document analysis” and “questionnaire survey.” The investigation was quantified, and approaches of the questionnaires were mainly the railway policemen of out posts throughout the nation. With determined sampling, 352 questionnaires were administered, and data collected was processed by related statistical analysis (descriptive statistics, factor analysis, ANOVA, relative analysis, multiple regression analysis, etc).

    The results of investigating RPPC indicate that their age structure was tending old, and that less-experienced staff with seniority less than 3 years was the majority. The reason was the establishment of new unit, “high speed railway police division,” according to the expansion of high speed rail during July, 2006, had caused transferring of great police force from other posts. The other personal characteristic was that majority of railway police wish to reside and work at the same city. Both the work seniority and the reason of transfer were significant factors influencing job satisfaction. In addition, the results of investigating railway police OCB indicate the staff in general had the characteristics of willingness to obey, self-manage and fulfill obligations, which also had high influence on job satisfaction.
    Collectively, the findings of this thesis demonstrate that to improve job satisfaction of railway police, the population structure should be modulated to be younger, and the retirement regulation of senior police force should be thoroughly planned. It is also suggested that the railway police authorities to pay attentions to improve working environment and to continuously advance professional capacities of the basic level police force. With regular trainings, railway police’s experience can be transmitted and interchanged, and the fine energy, as well as a renewed image, of railway police would be established.

    Keywords: railway police, personal characteristics, organizational citizenship behaviors (OCB), job satisfaction.
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