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    题名: 企業社會責任類型對消費者認知之影響-以調節焦點與構念階層為調節變數
    Type of Corporate Social Responsibility Impact on Consumer Awareness - Regulatory Focus and Construal Level as Moderators
    作者: 鄭佩蓉
    贡献者: 張愛華
    鄭佩蓉
    关键词: 企業社會責任
    焦點調節
    構念階層
    日期: 2012
    上传时间: 2013-09-02 15:15:02 (UTC+8)
    摘要: 企業的營運範圍越趨擴大也面臨更多的挑戰，除了做好基本的營運外，若能夠以消費者的觀點來實施企業社會責任，可能使在後續經營的成效更為卓越、永續。近來企業對於企業社會責任越趨重視，然而企業對社會責任的活動類型應如何選擇？應如何溝通？其效果是否與被溝通的對象之特性有關？仍有待釐清，本研究嘗試對這些問題加以探討，期能對企業的社會責任之策略選擇有所助益。
    本研究透過預試的調查法以及兩階段的實驗法，共計發放766份問卷，並經由迴歸分析、變異數分析等方法得出下列研究結論：
    1.將企業社會責任歸類為興利型與除弊型兩類，其中興利型為積極提供對社會有益的福利；而除弊型為減少或避免在合法營運過程中對於社會造成的不利衝擊。
    2.當企業執行興利型的社會責任活動時，消費者對該企業的「社會責任認知」高於企業執行除弊型的社會責任活動時之認知。
    3.當企業社會責任活動為興利型時，不論何種調節焦點的消費者皆會對該企業有較高的社會責任認知。
    4.當企業社會責任活動為除弊型時，採用高構念階層溝通會使消費者對該企業的社會責任認知顯著高於採低構念階層溝通。
    5.當企業社會責任活動為除弊型時，CSR活動之溝通表達較為具體時，運用社會距離較遠的代言人時，將較社會距離近的代言人能使消費者有較佳的企業CSR形象認知。
    6.企業社會責任認知為企業社會責任類型(興利型、除弊型)與購買意願之關係的中介因子。
    綜合研究結果，本研究建議企業應謹慎選擇企業社會責任類型，且應該選擇容易被消費者了解的溝通方式，才能有良好的企業社會責任認知。
    Increasingly expanding the scope of business operations also face more challenges, in addition to doing the basic operations, but if the consumer`s point of view to be able to implement corporate social responsibility, may be more effective in subsequent operations excellence, and sustainable. Recently, enterprises are increasingly attach importance to corporate social responsibility,but which type of activities should be selected? How to communicate? Whether the effect of the characteristics of the object being to communicate about? Remains to be clarified, this study attempts to explore these issues, hoping for corporate social responsibility strategy selection helpful.
    This study pretest survey method and two-stage experiment, a total of 766 questionnaires were distributed, via regression analysis, variance analysis and other methods draw the following conclusions:
    1. Classified the corporate social responsibility into proactive and reactive types.Proactive type is active in providing socially useful benefits; while reactive type is to reduce or avoid the legitimate operation of the process of the adverse impact on society.
    2. When corporate social responsibility executive proactive type activities, the enterprises of consumers` awareness of social responsibility will better than when corporate social responsibility executive reactive type.
    3. When corporate social responsibility executive proactive type activities, regardless of consumers` regulatory focus will have a higher awareness of social responsibility for the enterprises than executive reactive type activities.
    4. When corporate social responsibility executive reactive type activities, with high construal level of communication, consumers will construct the social responsibility of the enterprise significantly higher than low construal level of communication.
    5. When corporate social responsibility executive reactive type activities, and CSR activities express more specific, using the spokesperson`s social distance farther to consumers will have a better image of corporate CSR awareness than using the spokesperson`s social distance closer to consumers.
    6. CSR awareness of corporate social responsibility is CSR type (proactive type and reactive type) and purchase intention mediator.
    Based on the findings, this study suggests that companies should carefully select the type of corporate social responsibility, and should choose easily understood by consumers of communication, in order to have a good awareness of corporate social responsibility
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    描述: 碩士
    國立政治大學
    企業管理研究所
    100355059
    101
    資料來源: http://thesis.lib.nccu.edu.tw/record/#G0100355059
    数据类型: thesis
    显示于类别:[企業管理學系] 學位論文

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