政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/58993

政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/58993

English | 正體中文 | 简体中文 | Post-Print筆數 : 27 | Items with full text/Total items : 113303/144284 (79%)
Visitors : 50824429 Online Users : 743

RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.

Scope

please add "double quotation mark" for query phrases to get precise results

please goto advance search for comprehansive author search

Adv. Search

Home ‧ Login ‧ Upload ‧ Help ‧ About ‧ Administer

Goto mobile version

政大典藏 > College of Social Science > Department of Public Administration > Theses > Item 140.119/58993

Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/58993

Title:	電子化參與指標之建立與機制分析 A Study of Establishing Evaluation Indices and Mechanism for E-Participation
Authors:	孫悅耘 Sun, Yueh Yun
Contributors:	朱斌妤孫悅耘 Sun, Yueh Yun
Keywords:	電子治理電子化參與公民參與德菲法 e-governance e-participation citizen participation citizen participation
Date:	2012
Issue Date:	2013-07-23 13:33:26 (UTC+8)
Abstract:	近年來各國政府無不追求成為更好的政府的途徑，電子化政府(e-government)的規劃與發展儼然成為一條終南捷徑，從一開始的電子化政府演進至今，當下最新發展趨勢則是「電子治理(e-governance)」，背後所蘊藏的意涵，其中很重要的一點乃在於孕育新的公民精神，強調民眾需求與責任，在數位治理的時代下，政府不再只是唯一權威價值分配者，一個更完善的政府治理應該是由多元的角色來投入公共治理參與網絡的建置。在良善治理成為當今公共行政的治理典範脈絡下，此一終極目標將引領各國的電子治理走向電子化民主(e-democracy)，電子化民主中缺一不可的即是電子化參與(e-participation)課題，UN、世界經濟論壇(WEF)、國際電信聯盟(ITU)、早稻田大學(Wasada University)、布朗大學(Brown University)等諸多國際組織皆將電子化參與列為主要評估項目，顯示電子治理不再只侷限於一國電子化政府的整備度，如何創造新的電子化參與途徑而提升民眾對公共事務的涉入，已成為當務之急。有鑒於電子化參與的重要性已不言可喻，但現今對電子化參與的評估多以UN的架構為主，但其指標架構並未進一步明確指出在該參與層次下如何對各國進行評估，因此，本研究旨在建立與持續深化UN電子化參與指標架構，之二在於提出與分析現今為各界所採用的電子化參與機制，並探究其對公民參與的重要性與貢獻度。本研究藉由文獻回顧來建立評估電子化參與的架構，之後透過專家德菲法問卷來確認與建立指標，並分析現今電子化參與機制的重要性，最後將受訪專家分成兩大群體，比較兩類專家對指標看法的意見差異。本研究透過德菲法建立電子化參與指標架構，第一層架構包括3大構面：電子化資訊(e-information)、電子化諮詢(e-consultation)與電子化決策(e-decision making)，第二層則共有20個次項指標。並整理出13項現今較常使用的電子化參與機制，建構出其與電子化參與層面間的關聯性，此外，依據研究結果對我國未來電子化參與政策提出提升政府資訊公開的內容豐富性與來源多元性、重視並善用社群媒體傳播訊息與溝通聯繫之效等建議。 E-government has been a necessity for the countries aiming for “better” governance. The latest development of e-government is “e-governance”, which puts emphasis both on citizenship and the needs and responsibility from the publics. In the context of digital governance, government acts not merely as a player which is authoritative allocation of values, but as a actor creating more public values that will bring varieties of utility for multi-stakeholders. Moreover, good governance has become the paradigm in public administration, leading every government towards e-democracy with e-participation as its core. Undoubtedly, e-participation is adopted to assess e-government/ e-governance development by many international organizations, such as United Nations (UN), World Economic Forum (WEF), and International Telecomminication Union (ITU). It implies that e-governance refers not only to e-government readiness but also the extent to which governments promote citizens’ participation in public affairs. However, the assessment framework from UN currently used doesn’t include sub-indices further. As a result, the goal of this research is to establish and deepen UN’s framework and analyze the relationship between existing e-participation mechanism and citizen participation through literature review and methodology of Delphi questionnaire. The research results involve two main parts. One is e-participation assessment framework with 3 dimensions (that is e-information, e-consultation and e-decision making) and 20 indices (such as accessibility, completeness and currency). The other one is the integration of 13 e-participation mechanism. Based on research results, this research made few of suggestion for our future e-participation policy, such as the promotion of content and source diversity of government information and utilization of social network for information spreading and communication.
Reference:	中文文獻丘昌泰(2004)。從各國電子投票經驗看我國的選務改革方向。研考雙月刊，第 28卷第4期，頁25-35。行政院研究發展考核委員會(2005)。電子化政府報告書93-94年度。臺北市：行政院研究發展考核委員會。 2013年1月13日，取自: http://www.rdec.gov.tw/public/Data/711615155271.pdf 行政院研究發展考核委員會(2010)。政府網Web2.0營運作業參考指引研究。臺北市：行政院研究發展考核委員會。 2013年1月13日，取自: http://www.rdec.gov.tw/lp.asp?ctNode=14656&CtUnit=2541&BaseDSD=7&mp=100 行政院研究發展考核委員會(2011)。100年度電子化政府報告書。臺北市：行政院研究發展考核委員會。 2013年1月13日，取自: http://www.rdec.gov.tw/public/attachment/311016404471.pdf 行政院研究發展考核委員會(2013)。第四階段電子化政府計畫（101年-105 年）。臺北市：行政院研究發展考核委員會。 2013年1月13日，取自: http://www.rdec.gov.tw/public/attachment/311612112171.pdf 朱新民(2009)。陽光法案立法及執行成效（編號：RDEC-RES-097-028）。行政院研考會委託研究報告。臺北市:行政院研究考核委員會。朱斌妤、李洛維(2009)。電子治理的發展與挑戰。研習論壇月刊，第107期，頁1-13。朱斌妤、陳聿哲(2012)。電子治理政策研究中心經營模式與國際合作方向調查（編號：RDEC-RES-101-002）。行政院研考會委託研究報告。臺北市:行政院研究考核委員會。朱斌妤、高偲凱(2012)。科技政策資訊品質評選架構。中山管理評論，第20卷第3期，頁809-847。宋文娟(2001)。一種質量並重的研究方法-德菲法在醫務管理學領域之應用。醫務管理期刊，第2卷第2期，頁11-20。宋文娟等(2008)。應用德菲法評估台灣未來老人健康議題暨老年醫師之需求。名明新學報，第34卷第2期，頁355-367。何全德(2012)。改變與感動的力量—電子化政府服務創新策略。研考雙月刊，第 36卷第5期，頁55-70。宋餘俠、盧志山(2009)。策略規劃第四階段電子化政府。研考雙月刊，第33卷第6期，頁19-34。宋餘俠、蔡世田(2011)。政府參與網絡新思維。研考雙月刊，第35卷第4期，頁10-22。林巧敏(2011)。政府資訊公開與申請應用網站內容分析：以臺灣與美英兩國政府機關為例。大學圖書館，第15卷第27期，頁78-98。林惠玲、陳正倉(2006)。應用統計學。臺北：雙葉書廊。林嘉誠(2003)。電子化政府與轉型中的公共服務典範。研考雙月刊，第27卷第 1期，頁16-29。胡龍騰(2007)。公民引領之政府績效管理：初探性模式建構。行政暨政策學報，第44期，頁79-128。孫本初(2009)。新公共管理。臺北：一品。徐敏榮(2002)。國民小學教師評鑑規準之研究。國立屏東師範學院國民教育研究所碩士論文，未出版，屏東市。郭耀昌(2012)。公民參與及政策科學的對立與調和。玄奘管理學報，第8卷第2 期，頁25-54。許立一(2009)。環境保護政策之中的公民行動：公民參與理論架構與澳洲經驗之分析。發表於兩岸社會政經文化國際學術研討會，金門縣政府主辦：金門。許美瑞(2010)。以修正德菲法探討廚師綠色職能。觀光休閒學報，第16卷第1 期，頁67-88。黃東益(2000)。審慎思辯民調—研究方法的探討與可行性評估。民意研究季刊，第211期，頁123-143。黃東益等(2004)。數位時代商議式民主的實驗原型：線上公民顧問團。研考雙月刊，第28卷第1期，頁81-91。黃東益、陳敦源(2004)。電子化政府與商議式民主之實踐。發表於電子化民主新趨勢研討會，行政院研究發展考核委員會，臺北。黃東益等(2009)。電子治理成效指標與評估：G2C與G2B。（編號：0972461343）。行政院研考會委託研究報告。臺北市:行政院研究考核委員會。黃俊英(1996)。企業研究法。臺北:東華出版社。黃朝盟等(2004)。數位民主之時間與挑戰—網路電子投票之初探。研考雙月刊，第28卷第4期，頁67-77。陳敦源等(2004)。電子化參與：公共政策過程中的網路公民參與。研考雙月刊，第28卷第4期，頁36-50。陳敦源等(2008)。資訊通訊科技下的審議式民主：線上與實體公民會議比較分析。行政暨政策學報，第46期，頁49-106。陳敦源(2009)。民主治理與電子化參與。T &D飛訊，第83期，頁1-18。陳啓榮(2010)。德爾慧法之介紹。北縣教育，第73期，頁53-57。陳體勳(2005)。整合行銷傳播應用於地方文化館之研究—以恆春民謠館為例。國立中山大學傳播管理研究所碩士論文，未出版，高雄市。張維容、鍾信成(2009)。以德非法建立醫院內部評估社區健康服務成效之指標。澄清醫護管理雜誌，第5卷第1期，頁45-54。張耀軒(2008)。線上行政命令制訂之分析與我國之運用方式。研考雙月刊，第 32卷第1期，頁87-95。項靖(2009)。透明化電子治理：以網站落實政府資訊公開。（編號：0972461343）。行政院研考會委託研究報告。臺北市:行政院研究考核委員會。項靖(2010)。線上政府資訊公開的規則訂定：線上審議的應用與分析。（編號：0992460052）。行政院研考會委託研究報告。臺北市:行政院研究考核委員會。項靖(2011)。電子治理之政策參與機制：重大環境影響評估案例的分析（編號：RDEC-MIS-100-004）。行政院研考會委託研究報告。臺北市:行政院研究考核委員會。項靖、楊東謀(2012)。資訊分享與共榮：政府機關資料公開與加值應用。（編號：RDEC-RES-101002）。行政院研考會委託研究報告。臺北市:行政院研究考核委員會。曾冠球等(2009)。推展公民導向的電子化政府：願景或幻想？公共行政學報，第33期，頁1-43。葉俊榮(2004)。電子化民主對民主政治發展之意涵。研考雙月刊，第28卷第4 期，頁12-24。鄧振源(2002)。計劃評估:方法與應用。基隆市:海洋大學運籌規劃與管理研究中心。劉宜君等(2008)。我國促進就業措施評估機制之探討—政策德菲法之應用。臺大社工學刊，第18期，頁43-88。潘競恆、林嘉鴻(2009)。以可得性與可近性建構政府資訊透明評估指標之初探。發表於TASPAA年會暨學術研討會，中山大學公共事務研究所，高雄。蕭乃沂(2003)。各國推動電子化政府之比較:整體資訊建設指標的觀點。中國行政評論，第13卷第1期，頁1-28。蕭乃沂等(2003)。網路民主政府—台北市市長信箱的評估與前瞻。研考雙月刊，第27期第1卷，頁100-110。蕭乃沂、朱斌妤(2011)。電子治理計畫規劃、執行與成效整體性評估（編號： RDEC-MIS-100-005）。行政院研考會委託研究報告。臺北市:行政院研究考核委員會。蕭元哲(2004)。臺灣電子化民主社會—展望與挑戰。發表於電子化民主新趨勢研討會，行政院研究發展考核委員會，高雄。戴智啟(2006)。行政機關國會聯絡人工作績效評估指標建構之研究。國立政治大學行政碩士在職專班碩士論文，未出版，臺北市。戴豪君、廖書賢(2004)。電子化民主法制規劃芻議。研考雙月刊，第28卷第4 期，頁78-88。羅晉(2008)。邁向電子化民主新階段？政府網站民主化指標建立與評估調查。東吳政治學報，第26卷第1期，頁143-198。羅晉(2010)。線上理想言談情境有多理想？蘇花國道論壇的分析。行政暨政策學報，第51期，頁125-170。羅傳賢(2009)。立法程序與技術。臺北：五南。顧忠華、何嵩婷(2010)。議事直播系統讓我們的國會更陽光、更透明。新世紀智庫論壇，第45期，頁124-127。英文文獻 Abramson, M. A., & Morin, T. L. (2003). E-government: A Progress Report. In M. A. Abramson & T. L. Morin (Ed.), E-government 2003 (pp. 1-14). Lanham, MD: Rowman & Littlefield. Accenture (2005). Leadership in Customer Service: New Expectation, New Experience. Dublin: Accenture. Accenture (2007). Leadership in Customer Service: Delivering on the Promise. Dublin: Accenture. Accenture (2008). Leadership in Customer Service: Creating Shared Responsibility for Better Outcomes. Dublin: Accenture. Advisory Committee on Intergovernmental Relations (1979). Citizen Participation in the American Federal System. Washington, DC: Advisory Committee on Intergovernmental Relations. AGIMO (2006). Responsive Government—A New Service Agenda. Australia: Department of Finance and Administration. Retrieved January 22, 2013, from http://agimo.gov.au/files/2012/04/e-gov_strategy.pdf AGIMO (2012). Information and Communications Technology Strategy. Australia: Department of Finance and Administration. Retrieved January 22, 2013, from http://agimo.gov.au/files/2013/01/APS_ICT_Strategy.pdf Ahmed, N. (2006). An Overview of E-participation Models. New York: United Nations. Retrieved March 14, 2013, from http://unpan1.un.org/intradoc/groups/public/documents/un/unpan023622.pdf Arnstein, S. R. (1969). A Ladder of Citizen Participation. Journal of the American Planning Association, 35(4), 216-224. Arnstein, S.R. (1977). A Ladder of Citizen Participation. In G. Boyle, D. Elliot, & R. Roy (Ed.), The Politics of Technology, (pp. 240-243). London: Longman & Open University. Bannister, F., & Connolly, R. (2012). Forward to The Past: Lessons for The Future of E-government from The Story So Far. Information Polity, 17, 211-226. Beaumaster, S. (2007). E-participation Models. In G.D. Garson (Ed.), Modern Public Information Technology Systems: Issues and Challenges (pp. 127- 142). Hershey: IGI. Beierle, T. C. (1999). Using Social Goals to Evaluate Public Participation in Environmental Decisions. Policy Studies Review, 16(3/4), 75-103. Boyd, D. M., & Ellison, N. B. (2007). Social Network Sites: Definition, History, and Scholarship. Journal of Computer-Mediated Communication, 13(1), 210-230. Cabinet Office (2005). Transformational Government – Enabled by Technology. UK: the Minister for the Cabinet Office by Command of Her Majesty. Retrieved February 23, 2013, from http://www.epractice.eu/files/media/media_201.pdf Caldow, J. (2003). Lessons from Around the World. New York: Institute for Electronic Government, IBM Corporation. Cavaye, J. (2004). Governance and Community Engagement: The Australian Experience. In W.R. Lovan, M. Murray, & R. Shaffer, (Ed.), Participatory Governance Planning, Conflict Mediation and Public Decision Making in Civil Society (pp. 85-102). UK: Ashgate. Chan, A. P. C., Yung, E. H. K., Lam, P. T. T., Tam, C. M., & Cheung, S. O. (2001). Application of Delphi Method in Selection of Procurement Systems for Construction Projects. Construction Management and Economics, 9, 699–718. Coglianese, C. (2004). Information Technology and Regulatory Policy New Directions for Digital Government Research. Social Science Computer Review, 22, 85-91. Connor, D. M. (1988). A New Ladder of Citizen Participation. National Civil Review, 77(3), 249-257. Cooper, T. L., Bryer, T.A., & Meek, J.W. (2006). Citizen-centered Collaborative Public Management. Public Administration Review, December, Special Issue, 80. Creighton, J. L. (1982). The Public Involvement Manual. Cambridge, Massachusetts: Abt Books. Dalkey, N. C. (1967). Delphi report. Santa Monica, CA: Rand Corporation. Dawson, M. D., & Brucker, P. S. (2001). The Utility of the Delphi Method in MFT Research. The American Journal of Family Therapy, 29(2), 125-140. Department for Business Innovation & Skills (2009). Digital Britain Final Report. Retrieved November 25, 2012, from http://www.official-documents.gov.uk/document/cm76/7650/7650.pdf Economic Intelligence Unit (2010). Digital Economy Rankings 2010: Beyond E-Readiness. London: Economic Intelligence Unit. Economic Intelligence Unit (2011). Investment for the Future: Benchmarking IT Industry Competitiveness 2011. London: Economic Intelligence Unit. Faherty, V. (1979). Contiuning Social Work Education: Results of a Delphi Survey. Journal of Education for Social Work, 15(1), 12-19. Felczak et al. (2009). Communicating with (Some) Canadians: Communication Rights and Government Online in Canada. Canadian Journal of Communication, 34, 435-460. Fiorino, D. J. (1990). Citizen Participation and Environmental Risk: A Survey of Institutional Mechanisms. Science, Technology & Human Values, 15(2), 226- 243. Fischer, F. (1993). Citizen Participation and Democratization of Policy Expertise: From Theoretical Inquiry to Practical Cases. Policy Science, 26, 165-187. Fraunholz, B. & Unnithan, C. (2008). Anti Apathy Approaches in Representative Democracies: E-governance and Web 2.0 – Facilitating Citizen Involvement? Electronic Democracy, 1(1), 51-84. Garson, G. D. (2006). Public Information Technology and E-government. MA: Jones and Bartlett. Government of Canada (2012). Canada’s Action Plan on Open Government. Retrieved February 25, 2013, from http://open.gc.ca/open-ouvert/ap-patb-eng.asp Guston, D. H. (1999). Evaluating the First U.S. Consensus Conference: The Impact of the Citizens’ Panel on Telecommunications and the Future of Democracy.Science, Technology & Human Values, 24(4), 451-482. Henriksson, A., Yi, Y., Frost, B., & Middleton, M. (2006). Evaluation Instrument for E-government Websites. Paper presented at Internet Research 7.0: Internet Convergences, Queensland. Ho, A. & Coates, P. (2004). Citizen Initiated Performance Assessment: The Initial Iowa Experience. Public Performance & Management Review, 27(3), 29-50. Holzer, M., You, M.B., & Manoharan, A. (2009). Digital Governance in Municipalities Worldwide (2009). The E-governance Institute National Center for Public Performance Rutgers, the State University of New Jersey, Campus at Newark. International Telecommunication Union (2011). Measuring the Information Society. Geneva: International Telecommunication Union. Iyengar, S., Luskin, R., & Fishkin, J. (2003). Facilitating Informed Public Opinion: Evidence from Face-to-Face and Online Deliberative Polls. Manuscript. Jan, C. Y., Wang, C. Y., & Hsu, K. M. (2005). A Study of Digital and E-Voting –The Experience of Practical Process in Taiwan. The Chinese Public Administration Review, 14(2), 53-75. Jenkis, D. (1996). A Reflecting Team Approach to Family Therapy: A Delphi Study. Journal of Marital and Family Therapy, 22(2), 219-248. Janssen, D., & Kies, R. (2005). Online Forums and Deliberative Democracy. Acta Politica, 40, 317-335. Kim, S. (2010). Collaborative Governance in South Korea: Citizen Participation in Policy Making and Welfare Service. Asian Perspective, 34(3), 165-190. Lijphart, A. (1997). Unequal Participation: Democracy’s Unresolved Dilemma. The American Political Science Review, 91(1), 1-14. Linstone, H. A, & Turoff, M. (2002). The Delphi Method Techniques and Applications. New York: Addison-Wesley. Macintosh, A., & Whyte, A. (2008). Towards an Evaluation Framework for E-participation. Transforming Government: People, Process & Policy, 2 (1), 16-30. MOGAHA (2006). E-government for Participation & Inclusion in Korea. Retrieved March 04, 2013, from http://unpan1.un.org/intradoc/groups/public/documents/un/unpan024609.pdf MOPAS (2011). Smart Government Implementation Plan. Retrieved January 04, 2013, from http://www.mopas.go.kr/gpms/ns/mogaha/user/userlayout/english/bulletin/userBtView.action?userBtBean.bbsSeq=1020088&userBtBean.ctxCd=1030&userBtBean.ctxType=21010009 Murry, J. W. & Hammons, J. O. (1995). Delphi: A Versatile Methodology for Conducting Qualitative Research. The Review of Higher Education, 18(4): 423-436. Nam, T., & Sayogo, D. S. (2012). Onlive Political Participation in the 2008 U.S. Presidential Election. In A. Manoharan & M. Holzer (Ed.), Active Citizen Participation n E-government: A Global Perspective (pp. 85-108). Hershey: IGI. NIA (2010). 2010 Information White Paper. South Korea: National Information Society Agency. Obi, T. (2010). The Innovative CIO and E-participation in E-government Initiatives. Amsterdam: IOS Press. Obi, T. (2013). 2013 Waseda University e-Government Ranking. Tokyo: The Waseda University Institute of e-Government. OECD (2001). Citizens as Partners: Information Consultation, and Public Participation in Policy Making. Paris: Organisation for Economic Co-operation and Development OECD (2003a). OECD E-government Studies: The E-government Imperative. Paris: Organisation for Economic Co-operation and Development. Orszag, P. R. (2009). Memorandum for the Heads of Executive Departments and Agencies. Retrieved , March 4, 2013, from http://www.whitehouse.gov/sites/default/files/omb/assets/memoranda_2010/m10-06.pdf Panopoulou, E., Tambouris, E., & Tarabanis, K. (2008). Study and supply of services on the development of eParticipation in the EU. Retrieved , April 30, 2013, from www.european-eparticipation.eu Phang, C. W. & Kankanhalli, A. (2007). A Framework of ICT Exploitation for E-Participation Initiatives. Communications of ACM, 51(12), 128-132. Rahman, M. H., Low, P. K. C., Mohiddin, F., & Almunawar, M. N. (2002). E-government Policy Implementtation in Brunei: Lessons Learnt from Singapore. In A. Manoharan & M. Holzer (Ed.), Active Citizen Participation n E-government: A Global Perspective (pp. 359-377). Hershey: IGI. Rowe, G., & Frewer, L. J. (2000). Public Participation Methods: A Framework for Evaluation. Science, Technology & Human Values, 25(1), 3-29. Scherer, S. & Wimmer, M. A. (2010). A Regional Model for E-participation in the EU: Evaluation and Lessons Learned from VoicE. In E. Tambouris, A. Macintosh, & O. Glassey (Ed.), ePart 2010 (pp. 162–173). Laxenburg: International Federation for Informing Processing. Scott, J. K. (2006). “E” the People: Do U.S. Municipal Government Web Sites Support Public Involvement? Public Administration Review, 66(3), 341-353. Tan, C. W., Pan, S. H., & Lim, E. (2005). Managing Stakeholder Interests in E-government Implementation: Lessons Learned from Singapore E-government Project. Journal of Global Information Management, 13(1), 31-53. TBS (2003). Connecting with Canadians: Pursuing Services Transformation. Canada: Government of Canada Publications. Retrieved February 25, 2013, from http://publications.gc.ca/site/eng/254937/publication.html UNESCO (2007). E-governance Capability Building. Retrieved November 14, 2012, from http://portal.unesco.org/ci/en/ev.php-URL_ID=3038&URL_DO=DO_TOPIC&URL_SECTION=201.html United Nations (2002). Benchmarking E-government: A Global Perspective. New York: United Nations. United Nations (2003). United Nations e-Government Survey 2003. New York: United Nations. United Nations (2008). United Nations e-Government Survey 2008: From e-Government to Connected Governance. New York: United Nations. United Nations (2010). United Nations E-Government Survey 2010: Leveraging E-government at a Time od Financial and Economic Crisis. New York: United Nations. United Nations (2012). United Nations E-Government Survey 2012: E-government for the people. New York: United Nations. Gomperl, R. V., & Steyaert, J. (2002). Going Beyond Access-Accessibility of Government Information in the Electronic Media Age. Paper presented at the Intercultural Communication 23 Conference and General Assembly IAMCR, Barcelona. Waldo, D. (1988). The Enterprise of public administration. Novato, CA: Chandler & Sharp. Wesley, L. (2012). Measuring and Improving Information-Based Government Websites: A Suggested Framework. In A. Manoharan & M. Holzer (Ed.), Active Citizen Participation in E-government: A Global Perspective (pp. 65-84). Hershey: IGI. West, D. M. (2001). WMRC Global E-Government Survey. Rhode Island: Brown University. West, D. M. (2008). Improving Technology Utilization in Electronic Government around the World. Brookings: Governance Studies. Wong, P., & Cha, V. (2009). The Evolution of Government Infocomm Plans: Singapore’s e‐Government Journey (1980 – 2007). Singapore: National University of Singapore. World Bank (2005). A Definition of E-Government. Retrieved April 20, 2012, from http://web.worldbank.org/WBSITE/EXTERNAL/TOPICS/EXTINFORMATIONANDCOMMUNICATIONANDTECHNOLOGIES/EXTEGOVERNMENT/0,,contentMDK:20507153~menuPK:702592~pagePK:148956~piPK:216618~theSitePK:702586,00.html World Economic Forum (2012). The Global Information Technology Report 2011–2012. Geneva: World Economic Forum and INSEAD. Wu, C. A. (2004). E-mail and E-public Discussion Forum: Taiwan’s Experience in E-democracy. The Chinese Public Administration Review, 14(1), 59-80. Yang, T.M., & Maxwell, T.A. (2011). Information-Sharing in Public Organizations: A Literature Review of Interpersonal, Intra-Organizational and Inter-Organizational Success Factors. Government Information Quarterly, 28, 164–175.
Description:	碩士國立政治大學公共行政研究所 100256004 101
Source URI:	http://thesis.lib.nccu.edu.tw/record/#G0100256004
Data Type:	thesis
Appears in Collections:	[Department of Public Administration] Theses

Files in This Item:

File	Size	Format
600401.pdf	2803Kb	Adobe PDF2	927	View/Open

All items in 政大典藏 are protected by copyright, with all rights reserved.

社群 sharing

著作權政策宣告 Copyright Announcement

1.本網站之數位內容為國立政治大學所收錄之機構典藏，無償提供學術研究與公眾教育等公益性使用，惟仍請適度，合理使用本網站之內容，以尊重著作權人之權益。商業上之利用，則請先取得著作權人之授權。
The digital content of this website is part of National Chengchi University Institutional Repository. It provides free access to academic research and public education for non-commercial use. Please utilize it in a proper and reasonable manner and respect the rights of copyright owners. For commercial use, please obtain authorization from the copyright owner in advance.

2.本網站之製作，已盡力防止侵害著作權人之權益，如仍發現本網站之數位內容有侵害著作權人權益情事者，請權利人通知本網站維護人員(nccur@nccu.edu.tw)，維護人員將立即採取移除該數位著作等補救措施。
NCCU Institutional Repository is made to protect the interests of copyright owners. If you believe that any material on the website infringes copyright, please contact our staff(nccur@nccu.edu.tw). We will remove the work from the repository and investigate your claim.

DSpace Software Copyright © 2002-2004 MIT & Hewlett-Packard / Enhanced by NTU Library IR team Copyright © - Feedback