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    题名: 策略性衡量指標之設計、診斷及回饋系統-以平衡計分卡個案為例
    The design, diagnose, and feedback system of strategic performance indicators, analysis from the case of balanced scorecard.
    作者: 吳依茜
    贡献者: 吳安妮
    吳依茜
    关键词: 平衡計分卡
    績效管理
    衡量指標設計
    衡量指標診斷
    衡量指標回饋
    balanced scorecard
    performance measurement
    the design of indicator
    the diagnosis of indicator
    the feedback of indicator
    日期: 2011
    上传时间: 2012-10-30 13:58:35 (UTC+8)
    摘要:   電子產業為我國長期重點發展之產業,而平衡計分卡可謂最具效力之績效管理工具。個案公司為一國內被動元件製造廠,導入平衡計分卡專案時程約三年,本研究以分析策略性衡量指標的方式,探討平衡計分卡制度導入後實際執行情況,深入瞭解如何設計合適的策略性衡量指標,並設計指標診斷機制,以提供公司所需的衡量指標回饋。
      本研究將策略性衡量指標系統之建立區分為「策略性衡量指標設計系統」、「策略性衡量指標診斷系統」,及「策略性衡量指標回饋系統」三大部分。簡而言之,本研究說明企業如何利用平衡計分卡實際進行管理,以策略性衡量指標為重點,將企業的策略至實際營運活動一以貫之,經營者同時能藉此思考企業可精進之處,此研究結果俾作為個案公司及後續企業執行平衡計分卡時之參考。
    The electronic industry in Taiwan is the key within the industry development policy, and the balanced scorecard is one of the most powerful tools of performance management. The object of the research is a domestic manufacture of passive components, which implements the case of balanced scorecard for three years. The research explores the implementation of balanced scorecard by analyzing the strategic performance indicator, building the system of indicator diagnosis, and offers the feedback of indicator for the company need.
    The research divides the analysis of strategic performance indicator into “the design of strategic performance indicator”, “the diagnosis of strategic performance indicator”, and “the feedback of strategic performance indicator”. In short, the research explains how the company use balanced scorecard to manage. Use a strong logic to link from the company’s strategy to every operating activity. CEO also can think about where the company can improve. The result of research could be the reference for the case and other companies
    參考文獻: 一、 英文參考文獻

    1.Ahmad, M. M., and N. Dhafr. 2002. Establishing and improving manufacturing performance measures. Robotics and Computer Integrated Manufacturing, 18(June-August):171-176.
    2.Han, J. and M. Kamber. 2001. Data Mining: Concepts and Techniques. Morgan Kaufmann Publishers.
    3.Inmon, W. H. 1996. Building the Data Warehouse. New York, NY : John Wiley & Sons.
    4.Kaplan, R., and D. P. Norton. 1992. The balanced scorecard: Measures that drive performance. Harvard Business Review, (January - February):71-79.
    5.Kaplan, R., and D. P. Norton. 1996. The balanced scorecard: Translating strategy into action. Harvard Business School Press.
    6.Kaplan, R., and D. P. Norton. 2000. The strategy focused organization:How balanced scorecard companies thrive in the new business environment.Harvard Business School Press.
    7.Kaplan, R., and D. P. Norton., 2003. Strategy Maps: Converting Intangible Assets into Tangible Outcomes. Harvard Business School Press.
    8.Kaplan, R., and D. P. Norton., 2006. ALIGNMENT: using the balanced scorecard to create corporate synergies. Harvard Business School Press.
    9.Niven, P. 2002. Balanced scorecard step be step: Maximizing performance and maintaining results. New York, NY : John Wiley & Sons.
    10.Pourabbas, E. and M. Rafanelli. 2000. Hierarchies and Relative Operators in the OLAP Environment. ACM SIGMOD Record, 29(March):32-37.
    11.Tornow, W. W. 1993. Editor’s note: Introduction to special issue on 360-Degree Feedback. Human Resource Management, 32(2&3):262-271
    12.Venkatraman, N. and V. Ramanujam. 1986. Measurement of business performance in strategy research: A comparison of approaches. Academy of Management Review, 11(4):801-814.

    二、中文參考文獻

    1.大前研一,2007,新企業參謀,商圖出版
    2.于泳泓、陳依蘋,2004,平衡計分卡完全教戰守策,梅霖文化。
    3.吳仁和,2011,資訊管理-企業創新與價值創造,智勝文化。
    4.吳安妮,2002,公務機關實施「平衡計分卡」及「績效評估及管理」制度之探討:以主計處會計作業小組為研究對象,行政院主計處90年度委託研究計劃報告書。
    5.吳安妮,2003,平衡計分卡之精髓、範疇及整合,會計研究月刊第211期:45-55。
    6.李書行,1995,務實創新的策略性績效評估,會計研究月刊第133期:15-23。
    7.范良芳,2006,台灣電感產業成長策略之探討-以AG公司為例,國立清華大學高階經營管理碩士在職專班碩士論文。
    8.周齊武、Hadded、吳安妮、施能錠,2001,探索實施平衡計分卡可能遭遇之問題,會計研究月刊第183期:63-74。
    9.莊文忠,2008,績效衡量與指標設計:方法論上的討論,公共行政學報第二十九期:61-91。
    10.黃旭愉,2002,專題論述:淺談資料倉儲(Data Warehouse),華南銀行資訊室。
    11.黃旭愉,2005,專題論述:決策分析的利器—線上分析處理(OLAP),華南銀行資訊室。
    12.廖鴻圖、郭明煌、黃惠雲,商業智慧對企業流程之影響,世新大學資訊管理研究所未出版碩士論文。
    13.蔡至潔,2002,平衡計分卡導入過程、實施問題及解決之道-以個案公司為例,國立政治大學會計系碩士論文。
    14.鄭君仲,2007,持續改善的管理基本功,經理人月刊第30期:85。
    15.劉順仁,2004,建立非營業特種基金績效衡量指標之研究,行政院研究發展考核委員會研究報告。
    16.劉澤賢,2007,架構式商業智慧系之平衡計分卡建置研究,國立中山大學資訊管理研究所碩士在職專班碩士論文。
    17.羅鵬程,2009,平衡計分卡之實施及遭遇之問題與解決之道-以某被動元件公司為例,國立政治大學經營管理碩士學程全球台商班碩士論文。
    描述: 碩士
    國立政治大學
    會計研究所
    99353042
    100
    資料來源: http://thesis.lib.nccu.edu.tw/record/#G0993530421
    数据类型: thesis
    显示于类别:[會計學系] 學位論文

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