Reference: | 一、 中文文獻 1、 Stephen P. Robbins (2001) 。Stephen P. Robbins原著李青芬等譯。組織行為學,臺北:華泰文化事業股份有限公司。 2、 尤瑞彰(1998)。「以工作適性模型為基礎之工作行為研究」,私立義守大學管理科學研究所碩士論文。 3、 王傑明 (2004)。「主管領導行為、工作特性、工作滿意度與離職傾向之關係研究-以高科技產業員工為例」,國立成功大學企業管理研究所碩士論文。 4、 石樸(1991)。「企業界員工工作滿足、工作投入與離職意願之研究」,國立政治大學社會學研究所碩士論文。 5、 何永福&楊國安 (1998)。人力資源策略管理,臺北市:三民書局股份有限公司 6、 何金銘(2001)。統計法輯要,台灣復興文業股份有限公司出版。 7、 余安邦(1980)。「企業組織中員工離職行為之研究」,國立臺灣大學心理研究所碩士論文。 8、 余德成(1992)。「員工離職意願之研究-以楠梓加工出口區女性員工例」,國立中山大學企研所碩士學位論文。 9、 吳明隆(2000), SPSS 操作與應用:問卷統計分析實務.臺北市,五南圖書出版股份有限公司. 10、 李元墩 (2000)。「企業主管領導能力與員工組織承諾及其生產力關係模式之研究-以服務業為例」行政院國家科學委員會補助專題研究計畫成果報告。 11、 李守蕾(2008)。「補教業服務品質、企業形象、價格認知與顧客滿意度關係之研究-以才藝補習班為例」,國立中山大學人力資源管理研究所在職專班頓士論文。 12、 杜佩蘭(2006)。「醫師的雙重專業衝突-本質、前因及後果」,國立中山大學人力資源管理研究博士論文。 13、 辛秋菊(1993)。「生涯發展、離職傾向及關係之研究-以製造業及服務業為研究對象」,淡江大學管理科學研究所碩士論文。 14、 林弘昌 (2009)。「工作滿意度與離職傾向之關係研究-以臺北市政府所屬機關人事人員為例」,國立師範大學工業科技教育學系碩士論文。 15、 林良楓 (1984 )。「會計師事務所查帳員工工作滿足與組織承諾之研究」,政治大學企業管理研究所碩士論文。 16、 林耀南、楊婉如、劉文祥、邱發忠 (2008)。第一線服務人員幽默感、自尊、工作倦怠與工作滿足之關聯性研究,銘傳大學2008國際學術研討會-管理組。 17、 林隆儀 鍾明燿 (2009)。「內部行銷作為、成就動機、組織承諾與離職傾向的關係-以國軍志願役軍士官為例」,文大商管學報Business Review,14(1), 75-110. 18、 柯惠玲(l989)。「工作滿足、工作績效與離職傾向關係之研究」,國立政治大學企業管理研究所碩士學位論文。 19、 洪維宏 (2005)。「個人與組織適配度對於員工工作滿意度、組織承諾及離職傾向之影響-以非營利組織為例」,國立中央大學企業管理研究所碩士論文。 20、 唐大鈞(2001)。「工作價值觀與工作特性影響我國內稽核人員工作投入與離職傾向的探討」,國立中山大學人力資源管理研究所碩士論文。 21、 徐正光(1977)。「工廠工人的工作滿足及其相關因素之探討」,中央研究院民族學研究所季刊,第43期。 22、 徐正屏(2002)。「員工對民營後人力資源管理制度知覺與組承諾之關係-以中華電信南區分公司為例」,國立中山大學力人資源管理研究所碩士論文。 23、 徐輔潔、林慧生(2007)。工作生活品質與離職傾向之研究-以國際觀光旅館餐飲部外場員工為例,高等教育評鑑學術研討會論文集,292-309。 24、 郭文祥(1980)。「大學畢業生離職行為研究」,國立政治大學企業管理研究所碩士論文。 25、 陳湘琬 (2004)。「教師人格特質、工作特性、工作滿意度、組織承諾與離職傾向相關性之研究-以南部地區為例」,義守大學管理研究所碩士論文。 26、 陳勁甫、陳佩君、陳美惠(2007), 旅行社員工工作滿足、組織承諾、離職傾向關係之研究,真理觀光學報,(5),45-56。 27、 黃思明( 1978)。「組織氣候、工作滿足及其相關之研究」,政治大學企管研究所碩士論文。 28、 黃英忠(1991 )。 現代管理學(第二版), 台北:華泰文化事業有限公司。 29、 黃英忠、吳復新、趙必孝 (2006),人力資源管理 30、 黃英忠與趙必孝( 1991)。產業內知覺之新工作比較內在離職內的因果關係研究,管理評論,10,103-122。 31、 黃培文(2004)。「工作適性的組織、群體及職務層次對工作滿意、工作績效與工作轉換意圖的同時效果-以台灣旅館業餐飲部員工為例」,國立中山大學人力資源管理研究所博士論文。 32、 黃開義(1984)。「工作特性、個人性質、領導型態、工作滿足與組織承諾對離職意願之影響」,私立中原大學機械工程研究所碩士論文。 33、 黃開義(1984)。「工作適性的組織、群體及職務層次對工作滿意、工作績效與工作轉換意圖的同時效果-以台灣旅館業餐飲部員工為例」,國立中山大學人力資源管理研究所博士論文。 34、 鄞惠君 (2002)。「海陸輪調制度對海陸勤人員工足與組織諾之相關探討-以A公司海陸勤人員為例」,國立中山大學人力資源管理研究所碩士論文。 35、 廖述賢,費吳琛,王儀雯(2006)。信任關係、工作滿足與知識分享關聯性之研究,人力資源管理學報,6(3),23-44. 36、 劉莉玲 (2009)。金融機構組織變革員工認知、工作滿意與離職傾向之關係研究,會計與財金,2(1),57-81。 37、 樊景立(1978)。「紡織女性作業員離職行為之研究」,國立政治大學企研所碩士論文。 38、 蔡玉琴 ; 杜美蓮 ; 沈金春 (2005)。工作輪調知覺、組織承諾與離職傾向關係之探討:以呼吸治療人員為例,臺灣呼吸治療期刊,4(1),13-24。 39、 蔡坤宏(2000 )。組織承諾、工作滿足與離職意圖的關係:Meta分析。中華管理評論,3(4),33-49。 40、 蔡崑源(2002)。「華進集團員工滿意度、工作投入、組織承諾與離職意願之研究」,國立中山大學人力資源管理研究所碩士論文。 41、 鄭乃任(1992)。「國營事業之人事制度與組織承諾關係之研究」,國立中山大學企業管理研究所碩士論文。 42、 蕭西君(2007)。如何敲開外商公司大門,就業情報雜誌,377。 43、 戴瀚霖 (2007)。「組織生涯發展知覺、員工生涯規劃、組織承諾與離職傾向關之研究-以南部科學工業園區台灣園區產業為例」,國立中正大學勞工研究所碩士論文。 44、 顏忠漢(2009)。「員工組織承諾、工作滿意度與離職傾向之關聯性研究-以臺北市健康服務中心為例」,國立臺灣大學公共衛生學院醫療機構管理研究所碩士論文。 45、 魏明華 (2010)。「員工工作滿意度與組織承諾之研究:本國銀行與在台外商銀行的比較」,國立東華大學管理學院碩士論文。 46、 關治銘 (2009)。「主管領導行為、工作滿意度、組織承諾與離職傾向關係之研究-以V保全公司為例」,國立高雄大學高階經營管理碩士在職專班碩士論文。
二、 外文文獻 1、 Abelson, M. A. & B. D. Baysinger (1984). Optimal and Dysfunctional Turnover: Toward an Organizational Level Model, The Academy of Management Review 9(2), 331--341. 2、 Abelson, M. A. (1987). Examination of Avoidable and Unavoidable Turnover, Journal of Applied Psychology, 382 3、 Adams. J.S. (1963). Toward and Understanding of Inequity, Journal of Abnormal and Social Psychology. 67, 422-436. 4、 Alderfer, C.P. (1969). Empirical Test of a New Theory of Human Needs, Organization Behavior and Human Performance, 142-175. 5、 Alpander, G. G. (1990). Relationship between commitment to hospital goals and job satisfaction: a case study of a nursing department, Health care Management Review. 15 (4), 51-62. 6、 Allen, N. J. and Meyer, J.P., (1990). The Measurement and Antecedents of Affective Continuance, and Normative Commitment to the Organization. Journal of Occupational Psychology. 163, 1-18. 7、 Angle, H.L., & Perry, J. L. (1981). An Empirical Assessment of Organizational Commitment and Organizational Effectiveness, Administrative Science Quarter 26, 1-24. 8、 Anonymous (2000). Job satisfaction is high but security is still an issue. Beverage Industry, 89, 11-13. 9、 Aranya, Kushnir & Valency(1986). Aranya, N., Kushnir, T., & Valency, A. (1986), Organizational commitment in a male dominated profession, Human Relations, 39 (5), 433-448. 10、 Armett, D. B., Laverie, D. A. & Mclane, C. (2002) Using job satisfaction and pride as internal-marketing tools. Cornell Hotel and Restaurant Administration Quarterly, 43(2), 87-96. 11、 Autry, C.W., & Daugherty, P.J. (2003). Warehouse operations employees: Linking person-organization fit, job satisfaction, and coping responses. Journal of Business Logistics, 24, 171-197. 12、 Bartol, K.M. (1983). Turnover among DP personnel: A causal analysis, Communications of the ACM, 26, 807-811. 13、 Becker, H. S. (1960), Notes on the concept of commitment, American Journal of Sociology, 66 (1), 32-42. 14、 Begley, T. M., & Czajka, J. M. (1993), Panel analysis of the moderating effects of commitment on job satisfaction, intent to quit, and health following organizational change. J. Appl. Psycho, 78(4) : 552-556. 15、 Butler, S., & Skipper, J. K.(l983). Working the Circuit: An Explanation of Employee Turnover in the Restaurant Industry, Sociological Spectrum, 3, 19-33. 16、 Caplan. R. D., & Jones, K. W.(1975). Effects of Work Load, Role Ambiguity and Type A Personality on Anxiety, Depression and Heart Rate, Journal of Applied Psychology, 60(6), 713-719. 17、 Clugston, M. (2000). The mediating effects of multidimensional commitment on job satisfaction and intent to leave, Journal of Organizational Behavior, 21, pp.477-486. 18、 Cole, M. S., and Bruch, H. (2006). Organizational Identity Strength Identification, and Commitment and their Relationships to Turnover Intention: Does 585-605.Organizational Hierarchy, Journal of Organization Behavior, 27, 19、 Cooley, E. and Yovanoff, P. (1996) Supporting professionals at risk: evaluating interventions to reduce burnout and improve retention of special educators. Exceptional Children, 62(4), 336-355. 20、 Davis, K. (1984). Human relation and organizational behavior: New York: Free Press. 21、 Dee, J. R, Henkin, A. B., & Singleton, C. A. (2006) Organizational commitment of team structures. Urban Education, 41(6), 603-627. 22、 Hackman, J. R.. & Oldham. G R. (1975). Development of the job diagnostic survey, Journal of Applied Pwcholog, 60 (2), 159-170. 23、 Hackman,J.R. and Lawler, E.E. (1971) . Employee Reactions to Job Characteristics ,Journal of Applied Psychology, 5(5), 256-286. 24、 Hackrnan, J.R. & Lawler, E.E. (1971). Employee reactions to job characteristics, Journal of Applied Psychology, 55, 250-279. 25、 Herbiniak, L. G., & Alutto, J. A. (1972). Personal and role-related factors in the development of organizational commitment, Administrative Science Quarterly, 17 (4), 555-573. 26、 Hinshaw, A. S., Smeltzer, C. H. & Atwood, J. R. (1987). Innovative retention strategies for nursing staff, Journal of Nursing Administration, 17(6), 8-16. 27、 Hoppock. R (1935). Job Satisfaction, New York: Harper & Row. 28、 Jackofsky, E. F. (1984 Jan). Turnover and Job Performance: An Integrated Process Model, The Academy of Management Review 9(1), 74-83. 29、 Jeffery, K. S., Charles, M. F. & Rajan, V. (1989). Exploring salesperson turnover: A causal model, Journal of Business Research, 18, 307. 30、 J. L., & C. W. Mueller, (1986). Handbook of Organization Measurement. Marshfield, MA: Pitman. 31、 Kalleberg, A.L. (1977). Work Values and Job Rewards: A Theory of Job Satisfaction, American Sociological Review, 42, 124-143. 32、 Kanter, R. M. (1968). Commitment and Social Organization: A Study of Commitment Mechanisms in Utopian Communities, American Sociological Review, 33, 499-517. 33、 Karsh, B., Booske, B. C., & Sainfort, F. (2005). Job and organizational determinants of nursing home employee commitment, job satisfaction and intent to turnover. Ergonomics, 48(10), 1260- 1281. 34、 Kreitner, R., and Kinicki, A. (2001) Organizational Behavior NY: McGraw-Hill Press. 35、 Locke, E. A. (1961). What is job satisfaction, Organization Behavior and Human Performance, 4, 309-336. 36、 Locke, E. A. (1976). The Nature and causes of Job Satisfaction. Hand books of Industrial and Organizational Psychology, Chicago: Rand McNally. 37、 Manion J. (2004). Strengthening organizational commitment: understanding the concept as a basis for creating effective workforce retention strategies. Health Care Manager, 23(2), 167-176. 38、 Marsh, R., & Mannari, H. (1977). Organizational Commitment and Turnover: A Predictive Study, Administrative Science Quarterly, 22, 57-75. 39、 Maslow. AH. (1943). A Theory of Human Motivation, Psychological Review, 50,370-396 40、 Mathieu, J. E. & Zajac, D. M. (1990). A Review and Meta-analysis of the Antecedents, Correlates and Consequences of Organizational Commitment, Psychological Bulletin, 108 (2), 171-194. 41、 McNeilly, K.M., & Russ, F.A.( 1992). The moderating effects of sales force performance on relationships involving antecedents of turnover, The Journal of Personal Selling & Sales Management, 12, 9-20. 42、 Meyer, J. P. & Allen, N. J. (1991), A Three-Component Conceptualization of Organization Commitment, Human Resource Management Review, 1 (1), 61-89. 43、 Meyer, J. P., Allen, N. J. & Smith, C. A. (1993) Commitment to organizations and occupations: extension arid test of three-component conceptualization. Journal of Applied Psychology, 78, 538-551. 44、 Michaels & Spector, P. E. (1982). Behavior in organizations as a function of employee’s locus of control, Psychological Bulletin, 91, 482-497. 45、 Miller, V. D., Allen, M., Casey, M. K., & Johnson, J. R. (2000) Reconsidering the organizational identification questionnaire. Management Communication Quarterly, 13(4), 626-658. 46、 Mobley, W. H., S. 0. Homer, et al. (1978). An evaluation of precursors of hospital employee turnover, Journal of Applied Psychology 63(4), 408-414. 47、 Mobley , W . H . (1977). Intermediate Linkages in the Relationship Between Job Satisfaction and Employee Turnover, Journal of Applied Psychology, 62(2), 237-240 . 48、 Mobley et al .(1979). Academy of Management Journal, 24, 543-565. 49、 Mobley, W. H. (1982). Employee Turnover: Causes, Consequence, and Control, Addison-Wesley Publishing Company, Inc. Philippines. 50、 Mowday, R. T., Poter, L. M. & Steers, R. M. (1982). Employee Organization Linkages: The Psychology of Commitment, Absenteeism and Turnover, New York: Academic Press. 51、 Mowday, R. T., Steers, R. M. & Porter, L. W. (1979). The Measurement of Organizational Commitment, Journal of Vocational Behavior, 14, 224-227. 52、 Parker, R.J., & Kohlmeyer, J.M. (2005). Organizational justice and turnover in public accounting firms: A research note, Accounting, Organizations and Society, 30, 357-369. 53、 Porter, L. W., & Smith, F. J. (1970). The Etiology of Organizational Commitment, Working Paper, University of California, Irvine. 54、 Porter, L. W., & Steers, R. M.(1973). Organizational, Work and Personal Factors in Employee Turnover Absenteeism, Psychological Bulletin, 80(2), 151-176. 55、 Porter, L.W., & Steers, R.M., et al.(1974). Organization commitment, job satisfaction, and turnover among psychiatric technicians, Journal of Applied Psychology, 59, 603-609. 56、 Porter. L. W., and Lawler, F. F. (1968). What Job Attitudes tell about Motivation, Harvard Business Review, Jan-Feb. 46 (1), 118- 126. 57、 Price, J. L. & Mueller, C. W. (1981). A Causal Model of Turnover of Nurses. 58、 Price, J. L. (1977). The Study of Turnover, Ames: Iowa State University Press. 59、 Randall, Donna M.(1987). Commitment and the Organization: The Organization Man Revisited, Academy of Management Review, 12(3): 462. 60、 Raymond A. Noe (1999). A Meta- Analysis of the Relation of Job Characteristics to Job Satisfaction, Journal of Applied Psychology, 70 (April), 280-289. 61、 Robbins, S. P. (2001). Organizational behavior (9th). NJ: Prentice hall Press. 62、 Robbins, S. P. (2003). Organizational Behavior (10th ed). NJ: Prentice Hall Press. 63、 Rusbult. C. E. (1983). A longitudinal test of the investment model: The development (and deterioration) of satisfaction and commitment in heterosexual involvements, Journal of Personnel and Social Psychology, 45(1), 101-107. 64、 Schermerhorn, J. R., Hunt, J. G., & Osborn, R.N. (1994). Managing organizational behavior. NY: Wiley Press. 65、 Seibcrt, J. S. and Kraimer, M. L (2001) The live factor models of personality and career success. Journal of Vocational Behavior, 58, 1-21. 66、 Sims, R.L., & Kroeck, K.C. (1994). The influence of ethical fit on employee satisfaction, commitment and turnover, Journal of Business Ethics, 13, 939-947. 67、 Smith. P. C., Kendell L. M. & Hulin C. L. (1969). The Measurement of Satisfaction in Work and Retirement, Chicago: Rand Meanly. 68、 Steers, R. M. (1977). Antecedents and Outcomes of Organizational Commitment, Administrative Science Quarterly, 22 (1), 46-56. 69、 Steinhardt, M. A., Dolbier, C. L., Gottlieb, N. H., & McCalister, K. T. (2003). The relationship between hardiness, supervisor support, group cohesion, and job stress as predictors of job satisfaction, American Journal of Health Promotion, 17(6), 383-289. 70、 Stevens, J. M., Beyer, and Trice. M. T., (1978). Assessing Personal, Role and Organizational Predictor of Managerial Commitment, Academy of Management Journal, 210, 380-396. 71、 Sui, O. L., & Cooper, C. L. (1998). A study of occupational stress, job satisfaction and quitting intention in Hong Kong firms: the role of locus of control and organizational commitment. Stress Medicine, 14, 55-66 72、 Tett, R. P. and Meyer, J. P. (1993) Job satisfaction, organizational commitment, turnover intention, and turnover: path analysis based on meta-analytic findings. Personnel Psychology, 46, 259-280. 73、 Thatcher, J. B., Stepina, L. P. & Boyle, R. J. (2003) Turnover of information technology workers: examining empirically the influence of attitudes, job characteristics, and external markets. Journal of Management Information Systems 19(3), 231-261. 74、 Turner. A N. & Lawrence, P. R. (1965). Industrial Jobs and the Worker Boston: Harvard Graduate School of Business Administration. 75、 Vroom, V. H. (1964), Work and Motivation, New York: John Wiley & Sons. 76、 Weiss, H. M. (2002). Deconstructing job satisfaction separating evaluations, beliefs and affective experiences. Human Resource Management Review, 12, 173-194. 77、 Whyte, W. (1956). The Organization Man. Garden City, NY: Doubleday Anchor Books. 78、 Wiener, Y. (1982). Commitment in Organizations: A Normative View, Academy of Management Review, 7, 418-428. 79、 Williams, L. (2005). Impact of Nurses’ job satisfaction on organizational trust. Health Care Management Review, 30(3), 203-211. 80、 Williams. L. J., & Hazer, J. J. (1986). Antecedents and consequences of satisfaction and commitment in turnover models: A reanalysis using latent variable structural equation methods. Journal of Applied Psychology, 71(2), 219-231. |