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| Title: | 建置電子健康照護服務之績效評量架構
Assessing the performance of e-Health service |
| Authors: | 王育聖
Wang, Yu Sheng |
| Contributors: | 張欣綠
Chang, Hsin Lu
王育聖
Wang, Yu Sheng |
| Keywords: | 電子健康照護服務
內部服務品質
外部服務價值
e-Health service
internal service quality
external service value |
| Date: | 2010 |
| Issue Date: | 2011-10-05 14:32:47 (UTC+8) |
| Abstract: | This study develops quality evaluation criteria that consider both service provider satisfaction and patient perspective in assessing e-Health services; additionally, it evaluates the impact of these criteria on the performance of e-Health services. Utilizing data from the Tele Care Center in National Taiwan University Hospital (NTUH), one of the largest hospitals in Taiwan, this research framework extends the service-profit chain by integrating service triangle concept and emphasizing the relationships among three stakeholders: the firm, the customer, and the employee. The results suggest that the positive relationships among hospital’s business value, physicians’ value, and patients’ value can contribute to customer retention. In sum, this study expects to contribute to literature by providing an e-Health service performance assessment framework, which systematically develops a scale to evaluate e-Health service quality that concerns multiple stakeholders’ perspectives. |
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| Description: | 碩士
國立政治大學
資訊管理研究所
98356002
99 |
| Source URI: | http://thesis.lib.nccu.edu.tw/record/#G0098356002 |
| Data Type: | thesis |
| Appears in Collections: | [Department of MIS] Theses
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