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    题名: 凝聚員工創造永續發展的未來: 以一跨國食品公司為例
    Engaging Employees for a Sustainable Future: A Case Study of a Multi-national Food Company
    作者: 廖育令
    Liao, Lana
    贡献者: 劉助
    Liu, James
    廖育令
    Liao, Lana
    关键词: 凝聚員工
    永續發展
    跨國食品公司
    日期: 2010
    上传时间: 2011-09-29 18:20:09 (UTC+8)
    摘要: 凝聚員工創造永續發展的未來: 以一跨國食品公司為例
    Successful business leaders understand the importance of aligning talents behind the strategy in accomplishing goals. The fundamental element required to thrive and grow in this business environment is people – the energy, ingenuity and engagement of your workforce. By focusing on the research questions including (1) what drives employee engagement (2) why does engagement matter and (3) how does a firm enhance and sustain engagement, this research attempts to determine the drivers and impact of engagement and the means of bringing it alive to help organizations win.

    The key findings of this research are (1) engagement is a two-way interaction between the employee and employer and involves employees exerting discretionary effort over and above what is normally expected 2) the primary driving force behind engagement is the organization, its view of engagement and how it acts to create an environment conducive to engaging employees (3) engagement impacts business results in productivity, profitability, customer metrics, safety and retention and (4) engaging employees begins with understanding and aligning business and employee needs and require ongoing focus on changing behaviors, processes, and systems to anticipate and respond to organization’s needs. All levels within an organization, from leadership to frontline employees, must commit to making these changes.
    ACKNOWLEDGEMENT ii
    EXECUTIVE SUMMARY iii
    LIST OF FIGURES AND TABLES vi
    CHAPTER 1 INTRODUCTION 1
    1.1. Research Background 1
    1.2. Research Objectives 1
    1.3. Research Methodology 2
    1.4. Report Structure 2
    CHAPTER 2 EVOLUTION AND DEFINITION OF EMPLOYEE ENGAGEMENT 5
    2.1. Introduction 5
    2.2. Evolution of the Concept 5
    2.3. Definitions of Employee Engagement 10
    2.4. Summary and Key Findings 14
    CHAPTER 3 INTERPRETATIVE MODELS OF EMPLOYEE ENGAGEMENT 17
    3.1. Introduction 17
    3.2 Modeling Engagement 18
    3.3. The Role of Engagement in Organizational Outcomes 26
    3.4. Organizational Variations 30
    3.5. Employee Variations 32
    3.6. Summary and key findings 35
    CHAPTER 4 EMPLOYEE ENGAGEMENT IMPACT ASSESSMENT 38
    4.1. Introduction 38
    4.2. Belief in Engagement 39
    4.3. Extent of Engagement 40
    4.4. Impact of Engagement 41
    4.5. Cost of Engagement 45
    4.6. Importance of Engagement 46
    4.7. Summary and Key Findings 48
    CHAPTER 5 MEASUREMENT AND MONITORING OF EMPLOYEE ENGAGEMENT 50
    5.1. Introduction 50
    5.2. Measurement at the Recruitment Stage 50
    5.3. Measurement among Existing Employees 51
    5.4. Monitoring Engagement 58
    5.5. Summary and Key Findings 59
    CHAPTER 6 CASE STUDY: A MUTINATIONAL FOOD COMPANY 61
    6.1. Introduction 61
    6.2. Case Study Context 61
    6.3. Case Approach 62
    CHAPTER 7 CONCLUSIONS AND RECOMMENDATIONS 77
    7.1. Conclusions 77
    7.2. Recommendations 80
    7.3. Early Results 81
    7.4. Limitations 81
    7.5. Suggestions for Future Research 81
    REFERENCES 83
    APPENDIX 90
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    8. Chartered Institute of Personnel and Development (CIPD) (November 2006b) Annual survey 2006: How engaged are British employees. Available online at http://www.cipd.co.uk/NR/rdonlyres/E6871F47-558A-466E-9A74-4DFB1E71304C/0/howengbritempssr.pdf [retrieved on 6 March 2007]
    9. Chartered Institute of Personnel and Development (CIPD) (2006c) Working Life: Employee attitudes and engagement 2006 Research Report.
    10. Chartered Institute of Personnel and Development (CIPD) (2007a) Employee engagement. Available online at http://www.cipd.co.uk/subjects/empreltns/general/empengmt.htm?IsSrchRes=1 [retrieved on 6 March 2007]
    11. Chartered Institute of Personnel and Development (CIPD) (2007b) The Psychological Contract. Available online at http://www.cipd.co.uk/subjects/empreltns/psycntrct/psycontr.htm?IsSrchRes=1 [retrieved on 6 March 2007]
    12. Clifton, James K. Engaging your employees – six keys to understanding the new workplace. Virginia: Society for Human Resource Management. Available online at http://www.shrm.org/foundation/engaging.asp#six [retrieved on 6 March 2007]
    13. Common Assessment Framework (CAF): Improving an organization through selfassessment. October 2002. 2nd Quality Conference for Public Administration in the EU. European Institute of Public Administration. Available online at http://www.eipa.nl/CAF/Brochure/CAF2002_Eng.pdf [retrieved on 6 March 2007]
    14. Confederation of British Industry (CBI) (May 2006) Working Together: Embedding Good Employment in Public Services. Available online at http://www.cbi.org.uk/pdf/workingtogether0706.pdf [retrieved on 6 March 2007]
    15. Corporate Leadership Council (2004) Driving performance and retention through employee engagement (summary, website extract).
    16. Ellis, Christian M. and Sorensen, A. (2007) Assessing employee engagement: the key to improving productivity. Perspectives Vol 15 no 1 January 2007. Available at http://www.sibson.com/publications/perspectives/Volume_15_Issue_1/ROW.cfm
    17. Funk, Lothar (8 March 2004) Few employee engaged in their jobs, poll finds. EIRO Online. Available online at http://eurofound.europa.eu/eiro/2004/03/inbrief/de0403102n.html [retrieved on 6 March 2007]
    18. Garrick, Lesley (Hay Group) (2007) Cracking the code: the challenge of optimizing efficiency across the Scottish public sector. Public Service Management People, Glasgow SECC 30/31 January 2007. Stockport: PSP Events
    19. Harter, J. K. (2000). The linkage of employee perception to outcomes in a retail environment: Cause and effect? The Gallup Research Journal-Special Issue on Linkage Analysis, 3(1), 25-38.
    20. Harrad, Kate (2006) Employee engagement: An interview with David Sharpley. Nelson Consulting. Available online at www.nelsonconsulting.co.uk/Articles/engagement. [retrieved on 5 March 2007]
    21. Heintzman, Ralph and Marson, Brian (June/July 2006) People, service and trust: links in thepublic sector service value chain. Canadian Government Executive. Available online at http://www.hrma-agrh.gc.ca/veo-bve/publications/atricle_e.asp [6 March 2007]
    22. Investors in People (IiP) Engaging with people – key points. Available online at http://www.investorsinpeople.co.uk/Standard/Businessimprovementtopics/Engagingwithpeople/Pages/Keypoints.aspx [retrieved on 6 March 2007]
    23. Ipsos – MORI (13 October 2006) Change Management And Leadership: The Challenges For The Public Sector. London: Ipsos – MORI. Available online at http://www.ipsos-mori.com/publications/mis/change-management-andleadership.shtml [retrieved on 6 March 2007]
    24. Ipsos – MORI and Work Foundation (2007) The Workers Index 2005/2006 – series of papers. London: Ipsos – MORI Available online at http://www.ipsos-mori.com/employee/workersindex.shtml [retrieved on 6 March 2007]
    25. IRS (2006) Getting engaged: employee satisfaction at West Brom IRS Employment Review 843, 24 March 2006.
    26. Johnson, Rebecca (2006) Singular focus (employee engagement), IN People Management, Vol 12 No 18 14 Sep 2006, pp36,38
    27. McGee, Lucy (2006) How to interview for engagement, IN People Management, 27 Jul 2006, pp 40-41
    28. McKenzie, Alasdair (2003) Reason, purpose and value IN Interviews on Communications and HR pp16-17. HR Gateway
    29. Meere, Michael (December 2005 ) High cost of disengaged employees Victoria: Swinburne University of Technology. Available online at http://www.swinburne.edu.au/corporate/industrysolutions/ee/reports/Employee%20Engagement%20Industry%20Briefing%20Paper%20Dec%202005%20.pdf [retrieved on 6 March 2007]
    30. Melcrum Publishing (2005) Employee Engagement: How to build a high-performance workforce. An independent Melcrum Research Report Executive Summary.
    31. Michelman, Paul (2004) Methodology – how great managers manage people. Harvard Management Update. 1 August 2004 Boston: Harvard Business School Publishing
    32. Moorcroft, D Realising RBC’s new vision for employee communications, IN Strategic Communication Management Volume 10, Issue 6, October/November 2006. Available online at http://www.melcrum.com/articles/vision_at_RBC.shtml [retrieved on 6 March 2007]
    33. Office of the Auditor General. Building a strong work environment in British Columbia’s public services through employee engagement. 2002. Available online at http://www.bcauditor.com/pubs/2002-03/report1/workenviron.pdf [retrieved on 6 March 2007]
    34. Office of Public Services Reform. (2004) Trade union and employee involvement in public service reform. London: Cabinet Office. Available online at http://archive.cabinetoffice.gov.uk/opsr/workforce_reform/involving_managers/trade_union.asp [retrieved on 6 March 2007]
    35. Penna (2006). Meaning at Work Research Report. Available online from http://www.epenna.com/newsopinion/research.aspx [retrieved on 6 March 2007]
    36. Rafferty, A.N et al (2005) What makes a good employer? Geneva: International Council of Nurses. Available online at http://www.icn.ch/global/Issue3employer.pdf [retrieved on 6 March 2007]
    37. Right Management (2006) Measuring True Employee Engagement. Philadelphia: Right Management.
    38. Robinson, D., Perryman, S. and Hayday, S. (2004) The drivers of employee engagement. Brighton: Institute for Employment Studies.
    39. Schmidt, F of Schmidt & Carbol Consulting Group, Inc. Identifying the drivers of staff satisfaction and commitment in the public sector – updated version 2004 for the Public Service Human Resources Management Agency of Canada. Ottawa: PSHRMA. Available online at http://www.hrma-agrh.gc.ca/hr-rh/wlbps-eeoppfps/documents/EngagementPaper-UpdatedVersion.pdf [retrieved on 6 March 2007]
    40. Schmidt, F (2004) Workplace well-being in the public sector – a review of the literature and the road ahead for the Public Service Human Resources Management Agency of Canada. Ottawa: PSHRMA. Available online at http://www.hrma-agrh.gc.ca/hr-rh/wlbpseeoppfps/documents/WorkplaceWell-Being.pdf [retrieved on 6 March 2007]
    41. Segal Sibson (2006) Rewards of Work Study The Segal Group Inc. Available online at http://www.segalsibson.com/publications/surveysandstudies/2006ROWno1.pdf [retrieved on 6 March 2007]
    42. Szwarc, David Putting Our B.E.S.T. Foot Forward: Improving Service Through Employee Engagement NetworkedGovernment (Canada). Available online http://www.networkedgovernment.ca/BESTPracticesSzwarc [retrieved on 6 March 2007]
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    44. Towers Perrin (2003) Working today: understanding what drives employee engagement. Towers Perrin. Available online at http://www.towersperrin.com/tp/getwebcachedoc?webc=HRS/USA/2003/200309/Talent_2003.pdf [retrieved on 6 March 2007]
    45. Tritch, Teresa B&Q boosts employee engagement - and profits, IN Gallup Management Journal. 8 May 2003 Available online at http://gmj.gallup.com/content/1036/BQ-Boosts-Employee-Engagement----and-Profits.aspx [retrieved on 6 March 2007]
    List of Organization Websites
    - The Work Foundation
    - Institute for Management Development
    - Chartered Institute of Personal Development – CIPD
    - European Association for Personnel Management - EAPM
    - The Human Capital Institute
    - European Association of Work and Organizational Psychology - EAWOP
    - Economic Interest - CEEP
    - Corporate Leadership Council - CLC
    - IRS Employment Studies
    - Personal Today
    - Peoplemanagement.com website and journal
    - McKinsey Quarterly
    - Harvard Business Review
    - Management Today
    - Gallup Management Journal
    - Manpower
    - Roffey Park Consultancy
    - Melcrum – research and training business
    - ERIN Research Inc
    - Penna
    - Towers Perrin
    - IPSOS – Mori
    描述: 碩士
    國立政治大學
    國際經營管理英語碩士學位學程(IMBA)
    93933030
    99
    資料來源: http://thesis.lib.nccu.edu.tw/record/#G0093933030
    数据类型: thesis
    显示于类别:[國際經營管理英語碩士學程IMBA] 學位論文

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