English  |  正體中文  |  简体中文  |  Post-Print筆數 : 27 |  Items with full text/Total items : 113303/144284 (79%)
Visitors : 50803254      Online Users : 793
RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
Scope Tips:
  • please add "double quotation mark" for query phrases to get precise results
  • please goto advance search for comprehansive author search
  • Adv. Search
    HomeLoginUploadHelpAboutAdminister Goto mobile version
    政大機構典藏 > 商學院 > 企業管理學系 > 學位論文 >  Item 140.119/48868
    Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/48868


    Title: 以3M階層模型探討消費者個人特質及動機
    The influences of online brand community users’ traits and motivations on behavioral intentions—based on 3M hierarchical model
    Authors: 林佳怡
    Contributors: 張愛華
    林佳怡
    Keywords: 品牌社群
    人格特質
    社群認同感
    價值意識
    使用意圖
    3M Model
    Brand Community
    Personality
    Community Recognition
    Value Consciousness
    Behavioral Intentions
    3M Model
    Date: 2009
    Issue Date: 2010-12-08 01:52:03 (UTC+8)
    Abstract: Facebook全球使用者相當於世界第三大國,目前台灣有超過六百萬會員,其中粉絲專頁為Facebook提供企業或個人成立的社群專頁,粉絲專頁便於聚集相同嗜好的粉絲,特別是企業可利用免費的社交網站空間建立品牌社群,提高知名度與維繫顧客關係;台灣Facebook使用者也紛紛加入各種粉絲專頁,因此本研究以Facebook粉絲專頁使用者為研究對象,應用Mowen(2000)提出的3M層級模型,探究人格特質、動機、消費者創新性、社群認同感、價值意識,對使用者利用粉絲專頁接收資訊及發表意見意圖的影響。除了瞭解研究架構的層級關係,也以結構方程式驗證整體模型的適配度。
    本研究結果發現:社群認同感對接收資訊意圖與發表意見意圖皆有正面影響,使用者的價值意識,對接收資訊意圖有正面影響。社群認同感與價值意識,來自人際需求、活動需求及資訊需求。本研究亦在研究架構外,延伸探討粉絲專頁使用者的接收資訊及發表意見意圖,接收資訊意圖是使用者瞭解該品牌並持續購買該品牌產品的重要因素,而發表意見的意圖則影響品牌喜好程度、採用該品牌其他產品,以及通路造訪頻率。以上研究結論可作為粉絲專頁之經營參考。
    Facebook has six million members in Taiwan and the global members have expanded as large as the population of third largest country. Based on the membership, various Faceboook applications have great potentials in advertising and marketing. Fan Page, one of the applications, functioned as an online brand community for the worldwide corporations to promote their new products/ services and manage the customer relationships. The research is based on Mowen (2000) 3M hierarchal model to investigate the influences of fan page users’ traits and motivations on their behavioral intentions. The purpose is to discover the hierarchical relationships of the conceptual framework and then provide the fan page owners with practical suggestions.
    The research findings including community recognition and value consciousness will positively influence the behavioral intentions. And community recognition and values consciousness are positively influenced by the needs of interpersonal relationship, information, and activity. Therefore, the fan page owners should meet the needs and then increase users’ community recognition and values consciousness by providing information and encouraging users to express their opinions on fan pages.
    Reference: 一、英文文獻
    Alderfer, C. P. (1969). An Empirical Test of a New Theory of Human Needs. Organizational Behavior and Human Performance, 4, 142-175.
    Alexa. (2010). Global Top Sites. from http://www.alexa.com/topsites/global, searched on 2010/1/23
    Algesheimer, R., Dholakia, U. M., and Herrmann, A. (2005). The Social Influence of Brand Community: Evidence from European Car Clubs. Journal of Marketing, 69, 19-34.
    Allport, G. W. (1961). Pattern and Growth in Personality. NY: Holt, Rinehart, and Winston, Inc.
    Barker, V. (2009). Older Adolescents’ Motivations for Social Network Site Use: The Influence of Gender, Group Identity, and Collective Self-Esteem. CyberPsychology & Behavior, 12, 209-213.
    Baumeister, R. F., & Leary, M. R. (1995). The Need to Belong: Desire For Interpersonal Attachments as A Fundamental Human Motivation. Psychological Bulletin, 117, 497-529.
    Bhattacharya, C. B. a. S. S. (2003). Consumer-Company Identification: A Framework for Understanding Consumers’Relationships with Companies. Journal of Marketing, 67(2), 76-88.
    Buss, A. H. (1988). Personality: Evolutionary Heritage and Human Distinctiveness. N.J.: Lawrence Erlbaum Associates.
    Carver, C. S. a. M. F. S. (1990). Origins and Functions of Positive and Negative Affect: A Control-Process View. Psychological Review, 97, 19-35.
    Cattell, B. R. (1943). The Description of Personality: Basic Traits into Clusters. Journal of Abnormal and Social Psychology.
    Costa Jr, P. T., & McCrae, R. R. (1995). Domains and Facets: Hierarchical Personality Assessment Using the Revised NEO Personality Inventory. [Article]. Journal of Personality Assessment, 64(1), 21.
    Costa, P. T., Jr. & R. R. McCrae (1995). Domains and Facets: Hierarchical Personality Assessment Using the Revised NEO Personality Inventory. Journal of Personality Assessment, 64(1), 21-50.
    DeSarbo, W. S. a. E. A. E. (1996). Typologies of Compulsive Buying Behavior: A Constrained Clusterwise Regression Approach. Journal of Consumer Psychology, 5, 231-262.
    Donath, J., & Boyd, d. (2004). Public Displays of Connection. BT Technology Journal, 22 (4), 71-82.
    Dowling, M. (1978). Innovativeness: The Concept and Its Measurment Journal of Consumer Research, 4, 229-242.
    Ellison, N. B. a. B., D. M. (2007). Social Networking Sites: Definition, History, and Scholarship. Jornal of Computer.
    Franke, N. a. S. K. S. (2003). How Communities Support Innovative Activities: An Exploration of Assistance and Sharing Among End-Users. Research Policy, 32(January), 157-178.
    Gangadharbatla, H. (2008). Facebook Me: Collective Self-Esteem, Need to Belong,and Internet Self-Efficacy as Predictors of the iGeneration`s Attitudes toward Social Networking Sites. Journal of Interactive Advertising, 8(2).
    Goldberg, L. R. (1990). An Alternative "Description of Personality": The Big-Five Factor Structure. Journal of Personality and Social Psychology, 59, 1216-1229.
    Gonzaiez, N. (2010). CheckFacebook.com- Taiwan.
    Hagel, J & Armstrong, A.G. (1997). Net gain : Expanding Markets Through Virtual Communities, Boston, Harvard Business School Press
    Hirschman, E. C. (1980). Innovativeness, Novelty Seeking, and Consumers` Creativity. Journal of Conusmer Research, 7, 283-295.
    Hogan, R. (1986). Hogan Personality Inventory Manual.
    Jöreskog, K. G. (1970). A General Method for Analysis of Covariance Structures Biometrika, 57(2), 239-251.
    Jöreskog, K. G., & Sörbom, D. (1989). LISREL 7: A Guide to The Program and Applications (2nd ed.). Scientific Sofeware International.
    John C. Mowen, S. P., and Alex Zablah. (2007). Toward a Theory of Motivation and Personality with Application to Word-of-Mouth Communications. Journal of Business Research, 60, 590-596.
    Karl, J. P. a. K. (2008). Social Networking Profiles: An Examination of Student Attitudes Regarding Use and Appropriateness of Content. CyberPsychology & Behavior, 12(95-97).
    Kassarjian, H. H. a. M. J. S. (1991). Personality and Consumer Behavior: An Update Perspectives in Consumer Behavior (pp. 281-303): Prentice Hall.
    Li, C. (2008). The Future of Social Networks: Social Networks Will be Like Air. from http://blogs.forrester.com/groundswell/2008/03/the-future-of-s.html, searched on 2010/1/20
    Lichtenstein, D. R., R.G. Netemeyer, and S. Burton. (1990). Distinguishing Coupon Proneness from Value Consciouness: An Acquisition-Transaction Utility Theory Perspective. Journal of Marketing, 54, 54-67.
    Lincoln, S. R. (2008). Mstering Web 2.0: Kogan Page.
    Maslow, A. H. (1943). A Theory of Human Motivation. Psychological Review, 50, 370-396.
    McClelland, D. C. (1955). Some Social Consequences of Achievement Motivation.
    Michael Boshjak, M. G., and Tracy Tuten. (2007). Personality Determinants of Online Shopping: Explaining Online Purchase Intentions Using a Hierarchical Approach. Journal of Business Research, 60, 597-605.
    Monroe, K. B. a. S. M. P. (1981). Buyer`s Perception of Price: An Update of The Evidence (3rd ed. ed.). Glenview, IL: Foresman and company.
    Moorman, C. a. E. M. (1993). A Model of Consumers` Preventive Health Behaviors: The Role of Health Motivation and Health Ability. Journal of Consumer Research, 20, 208-228.
    Mowen, J. C. (2000). The 3M Model of Motivation and Personality: Theory and Empirical Applications to Consumer Behavior: Kluwer Academic Publishers.
    Mowen, J. C., Park, S., & Zablah, A. (2007). Toward a Theory of Motivation and Personality with Application to Word-of-Mouth Communications. [doi: DOI: 10.1016/j.jbusres.2006.06.007]. Journal of Business Research, 60(6), 590-596.
    Mowen, J. C. a. N. S. (1999). A Hierarchical Model Approach to Understaning Complusive Buying Among College Students. Journal of Consumer Psychology, 8, 407-430.
    O`Guinn, A. M. M. a. T. C. (2001). Brand Community. Journal of Consumer Research, 412-432
    Odbert, G. W. A. a. H. S. (1936). Trait-Names: A Psycho-Lexical Study. Psychological Monographs.
    Paunonen, S. V. (1998). Hierarchical Organization of Personality and Prediction of Behavior. Journal of Personality and Social Psychology, 74, 538-556.
    Rosetta.com. (2009). Study: 59% of Retailers Now Using Facebook. from http://www.rosetta.com/WhoWeAre/ThoughtLeadership/ConsumerProductsandRetail/Documents/FacebookStudy.pdf, searched on 2010/1/15
    Ross, C., Orr, E.S., Sisic, M., Arseneault, J.M., and Simmering, M.G. (2009). Personality and Motivations Associated with Facebook Use. Computers in Human Behavior, 25, 578-586.
    Scott, S. G. a. V. R. L. (2000). A Stakeholder Approach to Organizational Identity Academy of Management Review, 25(1), 43-62.
    Strano, M. M. (2008). User Descriptions and Interpretations of Self-presentation through Facebook Profile. Journal of Psychosocial Research on Cyberspace, 2.
    Weber, M. (1978). Economy and Society. Berkeley: University of California Press.
    Wellman, B., Salaff, J., Dimitrova, D., Garton, L., Gulia, M., & Haythornthwaite, C. (1996). Computer Networks as Social Networks: Collaborative Work, Telework, and Virtual Community. Annual Review of Sociology, 22(1), 213-238.
    Wiggins, J. S. (1992). Have model, Will Travel. Jornal of Personality, 60, 527-532.
    Wiggins, J. S. (1996). The Five-Factor Model of Personality. NY: Guilford Press.
    Zeithaml, V. A. (1988). Consumer Perception of Price, Quality, and Value: A Means-End Model and Synthesis of Evidences. Journal of Marketing, 52((July)), 2-22.

    二、中文文獻
    江嘉軒,2003年,虛擬社群網站使用動機與社會臨場感研所,國立中山大學碩士論文.
    余佩穎,2008年,人格特質與環保義是對消費者綠色產品之價值,態度及行為行程之研究: 3M階層模式之應用,國立成功大學碩士論文.
    周文賢,2002年,多變量統計分析: SAS/STAT使用方法,台北.
    邱皓政,2006年,結構方程模式. 台北: 雙頁書廊有限公司.
    莊弼棕,2006年,品牌社群成員之四種網絡關係對品牌社群認同度與忠誠度之影響-以汽車社群為例, 國立成功大學碩士論文.
    陳才,2009年 人格特質階層理論於網路購物之實證研究. 國立台北大學博士論文.
    黃莉雯,2008年,虛擬社群網站品牌建立與網站品牌權益評估,國立政治大學碩士論文.
    搜尋透視Google,2010年,「Google 網頁搜尋的熱門度:facebook」,台灣,2004年至2010年.
    黎裕元,2009年,虛擬品牌社群加入動機與使用者創作態度、參與意圖及社群認同之研究. 國立政治大學碩士論文.
    羅之盈,2010年,「3.5億會員超級平台 Facebook行銷學崛起」,數位時代, 102-107.
    羅之盈,2010年,「2010年Facebook粉絲團熱門榜,五十強現身」,數位時代, 106-107.
    Facebook銷售團隊,(2010),「Facebook 粉絲專頁-概觀」, http://www.facebook.com/advertising/?pages, 2010/ 1/ 30
    Description: 碩士
    國立政治大學
    企業管理研究所
    97355012
    98
    Source URI: http://thesis.lib.nccu.edu.tw/record/#G0097355012
    Data Type: thesis
    Appears in Collections:[企業管理學系] 學位論文

    Files in This Item:

    There are no files associated with this item.



    All items in 政大典藏 are protected by copyright, with all rights reserved.


    社群 sharing

    著作權政策宣告 Copyright Announcement
    1.本網站之數位內容為國立政治大學所收錄之機構典藏,無償提供學術研究與公眾教育等公益性使用,惟仍請適度,合理使用本網站之內容,以尊重著作權人之權益。商業上之利用,則請先取得著作權人之授權。
    The digital content of this website is part of National Chengchi University Institutional Repository. It provides free access to academic research and public education for non-commercial use. Please utilize it in a proper and reasonable manner and respect the rights of copyright owners. For commercial use, please obtain authorization from the copyright owner in advance.

    2.本網站之製作,已盡力防止侵害著作權人之權益,如仍發現本網站之數位內容有侵害著作權人權益情事者,請權利人通知本網站維護人員(nccur@nccu.edu.tw),維護人員將立即採取移除該數位著作等補救措施。
    NCCU Institutional Repository is made to protect the interests of copyright owners. If you believe that any material on the website infringes copyright, please contact our staff(nccur@nccu.edu.tw). We will remove the work from the repository and investigate your claim.
    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - Feedback