| Reference: | 中文部份
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英文部分（依第一作者字母順序）
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8. Ferguson, C. R. and Dickinson, R. (1982), “Critical SuccessFactor for Directors in the Eighties”, Business Horizons, 25(3), May-June, pp. 14-18.
9. Hofer, C.W. and Schendel, D.E (1987), Strategic Formulation: Issue and Concepts, 2nd ed., MN: West Publishing.
10. Jenster, P.V. (1987), “Using Critical Success Factors in Planning”, Long Rang Planning, 20(4), pp. 102-109.
11. Leidecker, Joel K. and Bruno, Albert V. (1984), “Identifying and Using Critical SuccessFactors”, Long Range Planning, 17(1), pp. 23-35.
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13. Rockart, John F. (1979), “Chief executives define their own data needs”, Harvard Business Review, 4(8), pp. 81-93.
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