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    政大機構典藏 > 商學院 > 企業管理學系 > 學位論文 >  Item 140.119/38361
    Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/38361


    Title: 國際非營利組織知識移轉至海外分會之研究
    The study of knowledge transfer in non-profit government organization
    Authors: 陳恩儀
    Contributors: 于卓民
    陳恩儀
    Keywords: 知識移轉
    非營利組織
    Date: 2009
    Issue Date: 2010-04-09 14:43:17 (UTC+8)
    Abstract: 非營利組織往往具有正式員工精簡的特色,其會務的推展必須仰賴大量志工,而產出幾乎都是無形的服務,相較於企業,其資源相對缺乏。儘管如此,在知識經濟時代,知識成為企業內重要的策略性資源,因此,在國際非營利組織中,為促成使命達成極大化,是否能善用知識的槓桿作用,透過知識移轉複製成功經驗到各地分會,便成為本論文主要的研究動機。
    由於非營利組織與營利組織的特性不同,本研究目的如下:
    1. 透過個案分析,試圖整理出國際非營利組織知識移轉的方法。
    2. 藉由理論的整理與個案訪談,暸解影響國際非營利組織知識移轉的因素。
    本研究訪問五家國際性非營利組織的台灣總會,包括基督教青年會、世界展望會、紅十字會、國際生命線與威克理夫聖經翻譯會,同時參考各該單位的次級資料,本研究歸納出國際非營利組織營運所需的知識包括「特定專業知識」與「概括性知識」,配合該等知識是否從總會移轉而來可分為以下四大類型:
    (一) 移轉而來的特定專業知識:影響知識移轉的絕對因素包括:「組織使命與目標」、「知識特性」與「接收者特質」;而相對影響因素為「地主國特性」。
    (二) 自行建立的特定專業知識:這是服務當地化所產生的現象,妨礙這類知識移轉的唯一因素就是「地主國特性」。當總會的知識與經驗在與地主國風土民情產生衝突時,是無法移轉到分會的。
    (三) 移轉而來的營運概括知識:某些營運概括知識雖與服務提供無直接關係,但對非營利組織而言卻是重要知識(如募款知識),影響這類型知識的絕對因素為「知識特性」與「接收者特質」;而相對影響因素為「地主國特性」。
    (四) 自行建立的營運概括知識:各地分會均為獨立的個體,其設立皆須按照地主國法令制度,因此,「法令制度」成為知識無法從總會移轉的原因。
    此外,在知識移轉的方式上,知識特性會影響知識移轉的難易,當知識的內隱程度愈高(不易編碼、文件化)、複雜程度愈高(需要資訊總量多的知識),移轉就愈困難。移轉的難易可從人員互動程度高低判斷,互動程度愈低,表示移轉愈容易,移轉的難易依次為人員外派、人員訪視、課程舉辦、會議召開與作業手冊等。
    為使國際非營利組織的成功經驗,透過知識移轉機制,更加容易複製到分會,本研究建議包括:(1)組織使命界定要明確;(2)強化總會知識傳遞的平台功能,以及(3)發展系統化的營運專業知識。
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    Description: 碩士
    國立政治大學
    企業管理研究所
    95355060
    98
    Source URI: http://thesis.lib.nccu.edu.tw/record/#G0095355060
    Data Type: thesis
    Appears in Collections:[企業管理學系] 學位論文

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